3,590 Customer Reviews over 90 pages
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- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2010-04-26
- Comments
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Broadband speed is extremely inconsistent - varying from 4Mb+ to 0.5Mb-all the time. BT tech employees all appear to be in India with consequent language problems. Despite numerous complaints no lasting improvement has been achieved.The problems always seem to be blamed on "work" going on at the exchange!
- Location
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- Location
- Luton
- Reviewing
- BT
- Date
- 2010-04-22
- Comments
-
I have been with BT Broadband for 3 years now and complained as I was only getting half a MB speed. BT kept telling me I was too far away from the exchange, I have since found out I had a tag on the line and BT removed this so I am now receiving about 2 MB. It is a shame they did not sort this out from the begining so that I could have not had to suffer such a slow down load speed and made numerous phone calls. My advice is do not give up and keep on at BT until they send out an engineer who can test what speed your actual line is capable of on their meters.I also suggest you ask them to check if your line is capped or tagged!
Hope anyone reading this can get their service improved like I have as customer service gives lots of conflicting information and occasionally you will get a good BT staff member who goes out of their way to help you instead of consistently being fobbed off.
Thank you BT for eventually sorted it out and can I get a refund?
- Location
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- Location
- Oakley
- Reviewing
- BT
- Date
- 2010-04-05
- Comments
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Beats Freeserve/orange hands down. Very easy and efficient change over.Much faster up and down loads.
- Location
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- Location
- Burntwood, Staffs
- Reviewing
- BT
- Date
- 2010-04-05
- Location
-
- Location
- Hastings
- Reviewing
- BT
- Date
- 2010-03-31
- Comments
-
I'm sad to even give BT 1 star. there service is appauling, they lie and when not lieing to the customer and trying to explain very bad speeds they either havent got a clue or try to balme it on you. At one point i was told to fix it my self from now on and another instance left on hold for 6 hours. I got 6-7 mbs when i frst joined on an 8 meg line now i have 20 meg and get from 76kbs to 1.7meg. I would stear well claer from BT as its some times hard to understand there customer support because of there very strong foreign accents. BT realy dont even deserve a star. Terrable service speed and they havent a clue at all.
- Location
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- Location
- milton keynes
- Reviewing
- BT
- Date
- 2010-01-24
- Comments
-
Been with BT now TOO LONG absolutely rubbish connection and customer service, we are annoyed that BT are charging for a service which they are not giving considering how much they make there is no excuse for poor connection problems, deeply dissatisfied
- Location
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- Location
- Cheadle Hulme
- Reviewing
- BT
- Date
- 2010-01-22
- Comments
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BT's Broadband speed is far, far too slow. Getting through to Customer Service is a time consuming nightmare. All in all, a desperately poor service.
- Location
-
- Location
- Donaghcloney Craigavon Co Armagh NI
- Reviewing
- BT
- Date
- 2010-01-20
- Comments
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I live in the Lagan Valley (the largest populated area in Northern Ireland)and my Broadband Speed varies between 0.310mb and 0.120mb, BT's charter stipulates that all households would have a mimnimum speed of 0.512mb by 2009. I am registered Disabled and use my computer for shopping etc. My computer is only one year old running Vista. BT are absolute rubbish at getting anything done to speed my broadband up. They are helpful on the phone but useless on the ground.
- Location
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- Location
- ickenham
- Reviewing
- BT
- Date
- 2010-01-08
- Comments
-
Speed less than 1MB in our area! Pointless going to other Broadband providers if the BT line is hopeless, which is really frustrating. Hopefully when BT finally get around to installing Fibre Optic cable it will even out the playing field more.Did not tell us contract had expired after one year! Technical department in India as usual & sounds that far away on the phone. Hopeless with MACs as well. Just moved to Virgin so we will see how they do!
- Location
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- Location
- great Bromley,Colchester,Essex
- Reviewing
- BT
- Date
- 2010-01-05
- Comments
-
the speed is absolutely appalling-480k upload 350k download and is sold as up to 8MB.
- Location
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- Location
- Rochester, Kent, UK
- Reviewing
- BT
- Date
- 2009-12-23
- Comments
-
BT Yahoo is the internet connection I use. I have Option 3 for the internet connection and full week no cost for land line calls on a BT line. It works OK but I'm certain it is not the most I could get from BT for the money I am paying.
- Location
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- Location
- Woodborough Nottinghamshire
- Reviewing
- BT
- Date
- 2009-12-22
- Comments
-
Have had an issue about speed with BT since I switched to them.People next to me on same company are getting between 2.00 and 3.00MB I was getting 0.9 at good times. Have complained to BT who sent an engineer out to test the line and said nothing wrong with your house wiring system and nothing wrong with the line to the house, I asked about the other peoples speed he said just one of those things. When he left my speed has now gone to 1.6 now strange that it has but still not good enough as the engineer said I should be getting three.
- Location
-
- Location
- Cumbria
- Reviewing
- BT
- Date
- 2009-12-22
- Comments
-
best download speed 0.83mbps and upload 0.32mbps pretty hopeless.Most video clips wont play properly, stop start all the way through,only getting 1 tenth what I should be,really I should be only paying for what I'm recieving 50p a month,trading standards maybe?
- Location
-
- Location
- canterbury kent
- Reviewing
- BT
- Date
- 2009-12-22
- Comments
-
evening speeds are down to less than 512 and transfer rate almost none and exchange 200yds away as crow flies. daytime speed ok about 4.5
- Location
-
- Location
- mlton keynes
- Reviewing
- BT
- Date
- 2009-12-18
- Comments
-
These guys haven't a clue, everytime I need to speak to someone it's an hour long extravanganza of redirected phone calls, ultra-poor classical music while I'm on hold and one mistake after another. My internet connection was capped at 2Mbs for 4 weeks and even engineers couldn't suss it until they spoke to the exchange who just 'noticed' it was them that was capping it!
- Location
-
- Location
- chorleywood
- Reviewing
- BT
- Date
- 2009-12-17
- Comments
-
we 're supposed to get 20mb but are getting less than 1/2 a mb
- Location
-
- Location
- Noble
- Reviewing
- BT
- Date
- 2009-12-15
- Comments
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Much too slow broadband speed. Customer service (if you can contact anybody) practically non-existent. Utterly hopeless. I am thinking of changing. I am paying BT for 8 Mb and getting an average download speed of 1.87 Mb and an average upload speed of 0.32 Mb. This is absolutely pathetic.
- Location
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- Location
- kinross
- Reviewing
- BT
- Date
- 2009-12-14
- Comments
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Option 3 un-capped. However, it appears to be capped at 300k/s d/l speed. BT should have it's virtual monopoly on lines removed, I do not recommend them.
- Location
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- Location
- Woodborough Notts
- Reviewing
- BT
- Date
- 2009-12-07
- Comments
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BT claims 8mb but I have never had more than 0.9mb even though they claim I should get 1.5 on my phone line I have tested it on quiet times so there are no excuses about too many people using Broadband in this area.. When I put in the post code they claim 4mb. Come on BT you should be able to do better thasn this
- Location
-
- Location
- wrexham
- Reviewing
- BT
- Date
- 2009-12-06
- Comments
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customer service very very poor un able to achieve download speeds promised when signing contract
- Location
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- Location
- LLANIDLOES
- Reviewing
- BT
- Date
- 2009-11-27
- Comments
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BT provides a below average service, it's rather like all services in a rural area, there aren't any. You have to live in a city area to get the rated service. This will always be so, where I live the majority of the population are sheep.
- Location
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- Location
- East wellow
- Reviewing
- BT
- Date
- 2009-11-26
- Comments
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Despite all the adverse criticisms sites like yours like to promulgate, I have found BT very responsive to requests for help with problems and overall to provide a quite acceptable service
- Location
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- Location
- Whitehead
- Reviewing
- BT
- Date
- 2009-11-22
- Comments
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As usual advertised speeds of 8Mb don't even come close to the actual figure of 1Mb even though i am quite close to the exchange. If this god forsaken town had any choice when it came to suppliers I would change without hesitation.
- Location
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- Location
- Tarvin Cheshire
- Reviewing
- BT
- Date
- 2009-11-19
- Comments
-
Very poor service I have complained that I only have 512mbs. The answer was that was enough for my needs
- Location
-
- Location
- bromsgrove
- Reviewing
- BT
- Date
- 2009-11-17
- Comments
-
they switch me to a lower speed . some indian from BT said he was doing us a special deal. weve been ripped off and get through to put it right!!
- Location
-
- Location
- CROWBOOROUGH
- Reviewing
- BT
- Date
- 2009-11-15
- Comments
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Nothing but trouble for several weeks and eventually sorted it myself!!
- Location
-
- Location
- emneth
- Reviewing
- BT
- Date
- 2009-11-15
- Comments
-
speed is very poor .7meg, computer locks up frequently, often have to close down and log in again as the broadband fails. Once bt have you signed up for 18months they couldnt give a toss, help desk in india WHAT A FARCE!!!!!! trying to get any sense makes you suicidal, i despair
- Location
-
- Location
- pensby wirral
- Reviewing
- BT
- Date
- 2009-11-14
- Comments
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not as fast as thay saytake no notice of claims on tv
- Location
-
- Location
- sheffield
- Reviewing
- BT
- Date
- 2009-11-13
- Comments
-
the speed that BT advertise is by no means reflected iin their actual broadband provision. I have had nothing but a slow connection, resembling the old 'pay as you surf' days- since we switched from Orange. A move I regret making.
- Location
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- Location
- isle of wight
- Reviewing
- BT
- Date
- 2009-11-13
- Comments
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I have never had a problem connecting to BT, its always up and running, but I am paying for an 8mg service and I am getting 512kg at best....for reliability excellent, for speed rubbish.
- Location
-
- Location
- Hollywell
- Reviewing
- BT
- Date
- 2009-11-11
- Comments
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I recently (Nov.5th) 'Upgraded' to a more expensive package from BT and ever since my download speed has collpased, but my upload speed has doubled???
- Location
-
- Location
- lanarkshire
- Reviewing
- BT
- Date
- 2009-11-09
- Comments
-
a mickey mouse outfit who happily take your money whilst offering the customer a rank rotten service/customer service
- Location
-
- Location
- LONDON
- Reviewing
- BT
- Date
- 2009-11-04
- Comments
-
£21 every month for 1.1mbps,what is this?
- Location
-
- Location
- Moortown, Lincolnshire
- Reviewing
- BT
- Date
- 2009-10-28
- Comments
-
I was mis-sold BT Broadband. I have complained without result. I have many further complaints relating to apathy, incompetence and downright lies. For far too long I have tolerated an incredibly poor, often non-existent, service. Support has been lamentable. I am currently preparing a file for the Chairman and CEO of BT, with a copy for Ofcom.
- Location
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- Location
- basingstoke
- Reviewing
- BT
- Date
- 2009-10-28
- Comments
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The Indian support is not very good as I cannot always understand what they are saying.
- Location
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- Location
- Litherland
- Reviewing
- BT
- Date
- 2009-10-25
- Comments
-
I am paying for 8Mb, and on a good day, using an ethernet router/modem can only get 950Kb.
- Location
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- Location
- hastings
- Reviewing
- BT
- Date
- 2009-10-23
- Comments
-
we pay for unlimited but do not get it thay call it unlimited until you use it alot then they restrict your speed and call it fair usage policy i call it taking the p###
- Location
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- Location
- Chippenham Wilts
- Reviewing
- BT
- Date
- 2009-10-22
- Comments
-
Speed only inceases for a short time after a complaint has been made to the help desk. I have to monitor my broadband speed weekly for performance. I have had a BT engineer who tested my line at 3+ Mbs loopback with a CRC of zero errors. However the max download I have achieved today is 2.1 Mbs. Although at present I'm back at 1.1 Mbs. If it was not for my Bussiness E-Mail address I would move providers. The Bt Help desk ( India) is one of the biggest wastes of time both trying to understand the poor english spoken and the constant referral that it is my equipment that is the cause of the problem.
- Location
-
- Location
- Edwards
- Reviewing
- BT
- Date
- 2009-10-21
- Comments
-
Since being with BT my Download and upload speeds seem to have slowed down.
- Location
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- Location
- west sussex
- Reviewing
- BT
- Date
- 2009-10-20
- Comments
-
I can say nothing positive about BT. I cannot wait until December when I will be free to chose new provider.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.