1,612 Customer Reviews over 41 pages
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- Location
- Kent
- Reviewing
- EE
- Date
- 2014-10-13
- Comments
-
Hopefully, I can stay online long enough to send this review. Without a doubt, EE broadband is the worst broadband service I've ever had.
Today I am going to cancel my account but I am building up the resources to phone them - always a nightmare and at my expense both in time and money.
I have phoned them on several occasions already and a protracted and difficult call ends with no resolution.
I am prepared to pay more for a better service.
Currently I can't even do a speed test because I get timed out but I might get 0.7 - 1 mb if I'm lucky. When it works a bit faster, it drops out continually. The range of the router is not what is claimed. The whole service is terrible. I would never recommend them to even my worst enemy!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-11-08
- Comments
-
Broadband and phone line not activated. I have been on the phone for over two hours most of the time being on hold.
Ineffective and uninterested consumer service, non existent technical support.
I asked for a refund as EE did not deliver anything. I was told that my cooling off period was over. Please note that the cooling off period starts when you sign up, I learnt. However it takes approximately 3 weeks before anyone does anything. So you wait for 3 weeks, lose the right to change my mind and got charged in excess of 100 pounds for leaving a service that was not provided. I am taking this further legally. Avoid.
- Location
-
- Location
- Birmingham
- Reviewing
- EE
- Date
- 2015-02-06
- Comments
-
Terrible terrible terrible
I finally gave up on EE after 5years of poor service; however even 2 months after an agreed date of changing suppliers i was still being billed.
I tried to resolve with EE after numerous call but was advised I had been in the wrong for not closing the account appropriately. (me informing them, my new suppliers informing them, two further calls didn't seem to be the enough for them to understand I was leaving.)
Further to this I have had to deal with unbelievable rude people at the call centre and having my call disconnected as their notes ( no mine) not having the accurate information
Communication company ..... That's a joke
I have been left financial out of pocket and frustrated.
Dreadful service- avoid.........
- Location
-
- Location
- UK
- Reviewing
- EE
- Date
- 2015-03-14
- Comments
-
worst provider ever, I registered with their cheapest bundle and immediately got the creeps when I received a confirmation with wrong bundle. So I cancelled immediately and within 14 day, EE said all sort of lies as to why they didn't process the cancellation in time, they really tried their hardest to make it hard to cancel, I then contacted Ofcom, am glad I cancelled, god knows what else would have happened
- Location
-
- Location
- preston
- Reviewing
- EE
- Date
- 2015-12-16
- Comments
-
wish i read these first how frustrating. will not recommend ee to anyone. mine is the same story as most on here. what a joke. will go back to bt they a rip off aswell but at least i get a bb service
- Location
-
- Location
- Hove
- Reviewing
- EE
- Date
- 2016-01-31
- Comments
-
AVOID, AVOID, AVOID! were were close to three weeks without broadband. Despite being told in the shop that we wouldnt have to do anything and the whole changeover would be seamless. They should not be saying this as they have to rely on a thridparty (BT) to change over the service and if there is a delay there they have no control over this whatsover. I made numerous calls to get our connection expedited without much luck. half of the calls i made the line was so bad i couldn't hear them properly and some of the calls to offshore call centres had trouble understanding and speaking plain enmglish. Now that we are connected the speed is pathetic at times ...cant even listen to the radio via my phone without it constantly being interrupted. connection often drops while watch film/tv. It really is awful. i will be changing to a different supplier as soon as i am able to.
- Location
-
- Location
- Wolverhampton
- Reviewing
- EE
- Date
- 2016-02-17
- Comments
-
EE customer service is terrible, once i have paid my bill and my internet should be up and running it never is. So I call up and the phone number keeps on cutting me off. It's very frustrating and I would defiantly not go with EE!! I am also paying for the EE TV and that doesn't work either !! It's terrible as the TV channels don't work and the wifi never comes back on !!! Do not rate EE at all.
- Location
-
- Location
- Milton Keynes
- Reviewing
- EE
- Date
- 2017-05-16
- Comments
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Poor guaranteed speed on Fibre Plus 76MBps just 32MBps...
Even line Fibre can handle up to 80MBps, EE acknowledged line fault , sent an engineer who said line is faulty and EE customer services ditched job because speed is in limits.
Traffic is managed all day. Real speeds are 2-4MBps from services (no problems with test servers)
You wouldn't be able watch TV, Netflix or play games.... That slow.
EE Customer services attitude: we locked you into contract - Ha Ha Ha, give us your money and get junk in result
Vodafone guarante
- Location
-
- Location
- Altrincham
- Reviewing
- EE
- Date
- 2018-06-18
- Comments
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I was promised faster and cheaper broadband than the Sky package I had.....pack of lies. Seriously slow broadband. EE just doesn't known how to provide broadband but it sure knows how to rob you. No come back from their excuse for a customer services dept. A price hike mid contract. DO NOT USE EE!!!!!!!!!!!!
- Location
-
- Location
- Bolton
- Reviewing
- EE
- Date
- 2018-07-24
- Comments
-
I just cannot use this EE broadband because it is too slow to work. It takes ages to log on, it takes ages to download an email. That's a s far as it goes. Try to download a busy site of a video and there is no chance. What kind of garbage broadband is this!!! I am so sick to death of complaining to there technical department. After 4 months of complaining nothing is better...NOTHING!!!! I got this as a fixed term and fixed price contract for 18 months and they have put the price up!!!! EE is a SCAM!!!!! KEEP AWAY FROM EE!!!!!!!
- Location
-
- Location
- UK
- Reviewing
- EE
- Date
- 2015-10-01
- Comments
-
I have never left a review before for any company, but EE are so rubbish I have to warn others!
4 engineer visits to switch over, none of them have a clue and actually the problem got worse after each visit.
There is only 1 department in the UK to speak to, and that is cancellations.
Passed pillar to post on every issue, its been over 2 weeks with 0.5mb speed and a very crackly phone line and no TV service.
Absolutely shocking, also been told I can't cancel until they have had 30 days to try and fix the issue.
So, looks like I have another 2 weeks of no service before I can leave!
My advice: pay what you get for.
I will happily crawl back to Virgin Media and pay 3 times as much. NEVER had a problem with Virgin for the 10 years I was with them.
- Location
-
- Location
- Newcastle
- Reviewing
- EE
- Date
- 2017-11-14
- Comments
-
At the start, the internet was really good but after a couple of months the internet got really bad..
The service is unreliable. We were supposed to get our new router today but they havent delivered it yet. Its been nearly a week and they havent done much about it. They said they will give us free add on credits for the time being while waiting but they didnt. They’re all piece of lying bastartrds
- Location
-
- Location
- Dudley
- Reviewing
- EE
- Date
- 2016-10-03
- Comments
-
EE home broadband NO NO NO Stay well clear rubbish full of lies never been right since been installed they tell me bt fault I've told them cancelling with out paying any thing failed to tell me from 5 -12 they turn trafficking on they told me when I tuck it out they wouldn't do that can't wait to get sky because hen the router come I'm gladly going to take ee router out side and smashed the thing with a slead hammer they should take away the 6 months nightmare me and my Mrs have had when sat down to have tea buffer buffer buffer lost connection
- Location
-
- Location
- Burton on Trent
- Reviewing
- EE
- Date
- 2017-02-28
- Comments
-
Our speed 0,25 Mbps - contract for 18 months - no possibility to cancel the contract. After time-consuming calls to EE technical support there is always improvement for 3 days so the speed is 3 Mbps, but after 3 days there is 0.25 again.
- Location
-
- Location
- Manchester
- Reviewing
- EE
- Date
- 2016-01-02
- Comments
-
Worst broadband provider. Terrible connection, very intermittent. Dreadful customer service.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2016-07-30
- Comments
-
I am finally free of the worst broadband service which I have been trapped in for a year. Everyday I have had some issue such as no service or at other times watching the waiting icon circling endless. Simply don't sign up to EE. Worst customer service from a bunch of lying/couldn't give a damn staff and frankly EE have stolen my money for a year with no accountability of actually providing the service they claim they will give you. In the end I gave up customer services as who wants to talk to a muppet on a daily basis. Run away and use Talk Talk, BT or Sky where I have never had hardly any issues!!!
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2016-10-24
- Comments
-
awful company, appaling wifi speeds, god help u if u get thru to the indian call centre, who tell u the small print - EE dont guarantee a min wireless speed so you're stuck in the contract despite rerely having useable internet. and they're quite happy to tell u that.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2017-01-22
- Comments
-
Quite literally the worst provider I've ever experienced. Continually drops from the most horrific 'traffic management' (or throttling to me and you). Abysmal customer service - after 9 months of issues, constant complaints and engineers (one of which they charged me for without warning, despite the issue being on their end) I have finally been allowed to terminate the contract early.
There is no reason on earth why you SHOULD go with this farcical brand. Save yourself a great deal of trouble - buy somewhere else.
- Location
-
- Location
- worcester
- Reviewing
- EE
- Date
- 2015-01-18
- Comments
-
This Broadband is absolutely crap I have ever had. Totally and strongly not recommended to anyone who wants to live long and happy life.
Minuses:
-disconnects at least few times a day
-speeds are very low, down and upload forget it.
-price? is not worth to spend a penny
-I have never make such a mistake, please warn you DO NOT buy it
Pluses:
none
- Location
-
- Location
- Greenford
- Reviewing
- EE
- Date
- 2016-01-02
- Comments
-
OMG - what a shambles. Dropping connections constantly. 1st and 2nd line tech support mind bogglingly rigid and clearly no-one has looked at the customer journey from the point of view of a person with normal tolerance levels. Hours on the phone helping support try and avoid sending an engineer. Eventual, predictable referral to second line support on a 'we'll call you back'. Never called back. Luckily I have nice neighbours who let me piggy back on their sky connection - which is lucky because I'd got rid of sky TV in favour of Amazon instant and other internet TV- but obviously that all depends on a competent, decent service. EE is not that at all.
- Location
-
- Location
- derbyshire
- Reviewing
- EE
- Date
- 2016-07-06
- Comments
-
Worst company ever i spent several months trying to get my net sorted because i kept losing connection then when i got it sorted i was getting dial up speeds then finally when i get my speed sorted my net keeps going off every now and again for hours at a time on and off every 5 mins ive had the phone put down on me several times saying to hold the line ....
Now nearly a year into my contract still the same problems month after month i would not touch this company ever again and to make it clear to all
DO NOT USE EE you will regret it as soon as my contract ends im out
And to all you EE worst of the worst
- Location
-
- Location
- Hastings
- Reviewing
- EE
- Date
- 2013-11-28
- Comments
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Awefull, for watching films constantly having to refresh. For online gaming latency so bad could not interact. Customer service repetitive with regards to performance of service. when I wanted to relinquish my contract they said I hadnt complained enough. Calling meant waiting in quees for twenty minutes at a time to finally be told department was closed. On the odd times I got through I would be cut off, allafter an 9 hour day at wor to come home and have to spend two hours on the phone with EE to diagnose problems with service and to relinquish my contract. service is terrible they ar offering a service they cannot deliver. Would not recommend in my wildest dreams.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2021-08-11
- Comments
-
Absolutely shocking service. They advertise 1mbps upload speeds and when they turn out to not exist (given the upload is basically non-existant) they say it's not a promise.
Terrible company, don't sign a contract with them.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-02-07
- Comments
-
Terrible customer service, very rude!
- Location
-
- Location
- Birmingham
- Reviewing
- EE
- Date
- 2014-05-20
- Comments
-
Have never been so frustrated at such poor service. Wifi worked fine for a few weeks and then slowed to 0.3. The customer service staff barely speak english and are rude, slow and unhelpful. I have spent 6 hours on the phone to them and my issue is still not resolved. I would urge anybody thinking about using EE to seriously re-consider. I've never felt the need to write a review online about anything, but EE really are DREADFUL
- Location
-
- Location
- Swindon
- Reviewing
- EE
- Date
- 2014-08-28
- Comments
-
I've been with this RUBBISH company for 3 weeks.Youtube keeps freezing and buffering all the time. Internet pages are so slow, my computer is 3 months old. Customer service put me onto an engineer in India who I could hardly understand. He told me I was getting the right speed. I was with AOL before and had no problems. I joined EE because they were.doing a cheap deal, now I know why. They want £116.49 to cancel the contract after I've already paid £132 upfront for the phone line. if you're looking for broadband don't join EE, RUBBISH COMPANY.
- Location
-
- Location
- Faversham
- Reviewing
- EE
- Date
- 2016-07-12
- Comments
-
DO NOT GO WITH EE!!!!!
We use our 3g or 4g from mobiles as two routers make no difference, engineer useless, customer services generally poor. Favourite phrase from phone engineer "Is there a wall in the way of where you use the wifi?" "yes" "well there's the issue!" SHOCKING!
- Location
-
- Location
- Suffolk
- Reviewing
- EE
- Date
- 2017-07-31
- Comments
-
AVOID!!!
I almost made the mistake of switching to this clueless provider who cannot even get their activation dates or order processing right. Thanks to EE I am now without broadband or phone service. When I contacted them their excuse of a customer service team leader did nothing but aggravate the situation further. I wish I had read their reviews before even thinking of joining them. I have complained to Ofcom and will not be touching these EE jokers with a 10 foot pole!
- Location
-
- Location
- N.Yorks
- Reviewing
- EE
- Date
- 2015-11-03
- Location
-
- Location
- Reading,UK
- Reviewing
- EE
- Date
- 2014-12-03
- Location
-
- Location
- Reading
- Reviewing
- EE
- Date
- 2018-06-22
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2018-08-01
- Location
-
- Location
- Launton
- Reviewing
- EE
- Date
- 2016-03-23
- Location
-
- Location
- irvine ayrshire ka120ub
- Reviewing
- EE
- Date
- 2016-04-11
- Location
-
- Location
- Clapham
- Reviewing
- EE
- Date
- 2014-08-30
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-02-26
- Location
-
- Location
- Halifax
- Reviewing
- EE
- Date
- 2020-05-16
- Location
-
- Location
- Inverness
- Reviewing
- EE
- Date
- 2023-11-15
- Location
-
- Location
- Reviewing
- EE
- Date
- 2016-04-11
- Location
-
- Location
- Aberdeen
- Reviewing
- EE
- Date
- 2014-02-04
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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