Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 2672 customer ratings since 2021-01-26 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,492 Customer Reviews over 88 pages

  • Reviewer
    Location
    Christchurch
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I'm having to write this on my phone via 3G connection...really this says it all about my home Plusnet fibre connection. This isn't the first time it has failed to connect. Sometimes the speed reminds me of the days of dial-up.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It has been 15 days and Plusnet has failed to provide me a basic broadband service even though this was supposed to be an easy switch from an other supplier. Firs engineering visit was arranged one week after I informed that there is no service. And an other week passed with one missed engineering visit and assigning wrong type of engineer to the work. I had to wait at home for three slots (8 am to 1 pm) and now required to stay home again for a fourth time for another engineering visit. Nothing is so complicated than to start doing business with Plusnet. ı highly discourage anyone thinking to switch to them.
  • Reviewer
    Location
    Chester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet provider going. Constantly cuts out and when it is working download speed is a third of what we are paying for. Spoken to customer services on a weekly basic and they constantly refuse to do anything about it. Now given up and waiting for contract to run out. Best advice to anyone, pay more for a more reliable company who actually care about the service they are providing you with.
  • Reviewer
    Location
    Lancaster
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    You can wait hours on the phone (no joke)trying to get through to PlusNet customer service - if you do finally get through you kinda wish you hadn't as they are so so poor. Internet just drops out -PlusNet told me this was because I was on ordinary Broadband but if I paid PlusNet sheds loads of money I could go fibre and that would sort the issue. hmm moved back to my previous supplier's standard broadband and all it well with my speeds and reliability again.
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stick with sky or bt.
    Poorest broadband ever, very slow and I am yards from the exchange box. I think it's fraud and purposely slowed down as I never had this problem with onetel, o2, sky or bt. Avoid at all costs
  • Reviewer
    Location
    SE17
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Plusnet for a year now. In that year the internet connection has been down daily for varying perids of time. For the past two months it has been constantly. I have had 5 engineers visit and none of them have fixed the problem. They saty for 20 minutes and they say there is a problem and they need to send someone else and then leave. I phone plusnet and they balme BT. I have been on this merry go round for two months now and none of them seem to want to solve the problem. Don't use. Use a more established company and don't bother with these cowbys.
  • Reviewer
    Location
    Garstang
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Customer service appalling. After 2 year sent an email to me to tell me they had put my premium up but sent it to another address.
    Telephoned me to give me a better deal, asked me to hold then hung up on me.
    Didn't reply to my letters phone calls etc.
    Always had a long wait when reporting a problem Worst customer service ever. I'm with a new provider this week. Yippee!!
  • Reviewer
    Location
    South Croydon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Truly awful service! It's fully BT owned now, hence the lack of customer support! They also ship a rebranded old bt smart hub 5 router! That is still prone to stalling itself and constant WiFi Internet connection drops!
  • Reviewer
    Location
    England
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible WiFi no one has the right to have WiFi that bad they keep asking us to change channels and frequency and stuff like that but it did not work the pc can’t even pickup it other devices do pick it up but it’s still super slow so slow it’s almost false advertising they say they have good WiFi but they clearly don’t so don’t get tricked like I did and I hope we get to cancel the contract too. Plusnet, we do our worst
  • Reviewer
    Location
    'Fibre Broadband' ... Plus net 'we'll do you proud'
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Im sure there are a few people in the country who are delighted with Plusnet and its fibre broadband service. Unfortunately i am one of the seemingly endless number of those who aren't. Since upgrading to Fibre from a terribly slow standard broadband service i have had not a single hour of regular broadband speed. Plus net technical have basically told me to run 5 speed tests which take around an hour each after fiddling with settings to turn off Wifi on the router etc, god help those who dont know how to do this as they sure as hell dont tell you how to.

    I like things when they work and will praise when they do, i am not a negative only reviewer but i would strongly advise you chose against plus net. as they wont do you proud and i can only imagine why they were given an award for best broadband supplier recently.

    We had a BT engineer visit for 4 hours, who was competent and knew his stuff, he said the issue was with plusnet and if i were with another supplier there would not be an issue.

    As always, its not easy to leave such 'broadband' contracts without even more hassle and communication with people on the phone who clearly don't give a monkeys.

    So, I am left with terribly slow broadband, fluctuating speeds, terrible customer service and tech support. All for £30 a month, bargain.
  • Reviewer
    Location
    Hoddesdon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Throttling seems to be endemic with budget providers.
    Frequent drop out and times when no service available.
    Glad I'm not paying huge sums for this.
  • Reviewer
    Location
    Leigh-on-Sea
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Plus net has cost me a fortune lately. Terrible WiFi for months, cant work from home, can’t watch iplayer etc or search google without dropping out all the time.
    Engineer said nothing wrong with broadband, need new hub.
    Plus net said it’s my devices causing the problem & nothing wrong with hub.
    Had to pay plus net to leave their contract early now & joined BT. Funny how everything is perfect now I’ve got a new hub. Grrrrrrrrrr
    Plus net- just don’t do it. What would a new hub have cost them? Now lost my custom & definitely lost my respect
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Only been with them for 2 days and already they are increasing my price!

    The router they supply is a joke, poor wifi, overheats looks nasty!

    The main reason I joined them was for the UK call centre, but honestly the ones abroad are better then these! Very patronising, you can tell they are working from home as they don’t care, each time you call up they honestly can’t be bothered.

    Will be going back to Talktalk once my contact ends.
  • Reviewer
    Location
    Stalybridge
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I've been with this company for several years. However about 2019 onwards the customer service and reliability has really been awful.

    a) Erratic billing and unable to contact them to clear it up.
    b) Broadband constantly up and down ever since I switched to their fibre service

    I would avoid Plusnet. I'm hoping to leave as soon as the contract finishes.
  • Reviewer
    Location
    Lincoln
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One star is too generous. Absolutely the worst company I have ever dealt with, lied to, fobbed off on a daily basis, and still no broadband nearly 2 months later. Poor communication, terrible customer service and support and poor relations between plusnet and openreach resulting in problem after problem.

    I have had over 15 promised 'live' dates with a problem occurring at each and every one. It'll be a miracle if I ever receive the service I am paying for at this rate. And to add insult to injury the thieving little crooks will not allow me to leave my contract without an exit fee.

    Avoid Plusnet at all costs. Not worth the time or energy.
  • Reviewer
    Location
    Luton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched few months back and still regretting, customer service is not helpful.. had switched once before but didn't have current experience.

    Broadband drops frequently and they have the worst router from which I don't even get proper signal upstairs. Can't wait for the contract to finish.
  • Reviewer
    Location
    Cotswolds
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I decided to go with pilsner as sky were putting up the price
    We have a poor connection as we live in a remote area. Sky wanted to charge 40 a month so I decided to go with plusnet
    18.99 a month £75 amazon voucher

    I signed up on 5/11/18 they took £23 out my sccount
    Been chasing them for days to find out why I’m not connected. They said this is due to the system cancelling

    When I asked to speak to management they didn’t put me on hold and just started a conversation amongst themselves
    In Urdu then they said all day these customers have been complaining

    When I asked the manager to listen to the call coincidently the call hadn’t been recorded

    Hope the company gets shut down poor customer service they ain’t interested in you just your money avoid
  • Reviewer
    Location
    Nottingham
    Reviewing
    Plusnet
    Date
    Comments
    Tried to obtain these services online however there was an error with my payment,obviously on plusnets behalf...for some reason they wanted to take my money and give me no services,then they’re saying there’s no history of the payment,my banks confirmed that plusnet is holding my payment. Rang up to be answered by an idiot customer service member of staff,told him the situation as I’ve been chasing my money for 4 days and he gives me attitude like it’s me holding his money...anyway still waiting on my money as they can’t find it...very poor first impression I only wanted to buy one of the products and got messed about from the get go. So it’s a no from me!!! Even talk talk are better than this and they’re awful aswell.
  • Reviewer
    Location
    Petetborough
    Reviewing
    Plusnet
    Date
    Comments
    ×××××××××WARNING ×××××××× Becareful with Plusnet they cease your contract without informing you even though you pay your bills..... when try get hold of someone you always get fobbed off and passed to another department or just put on hold for 43 mins..... still waiting on hold now for my call to be answered 1 hr 17 mins now............ WORST SERVICE EVER don't sign up
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I cancelled my order because BT couldn't install a line into my building. Plusnet made no effort to resolve this or re-book an engineer. I cancelled the order and am due a refund of almost £70. I have now been waiting over 40 days for the refund. i have had to send them my bank statements to prove they haven't already sent me the refund because they "can't find it on their system." They are impossible to get in touch with on the phone. The only response I get from them is in the public forums. Once you do get a response from their support, the lead times to get a response from the relevant teams is ridiculous. In my case, 10 working days to get a response from the accounts/billings team. I contact them well within working hours and then get a response from them after 6pm saying everyone has gone home.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Plusnet
    Date
    Comments
    Do not use plusnet as your service provider. The customer service is diabolical, the call waiting time is an absolute joke and the wireless internet connection is useless (even after an hour long conversation with a pathetic, uneducated technical support advisor). Further more from upgrading from broadband to fibre to increase your line speed is pointless. It's cost £248 to cancel my subscription. Don't make the same mistake I did.
  • Reviewer
    Location
    winslow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I cant understand the hate on this review page. Is this a conspiracy?

    I've been with them 8 years at 4 addresses and am very happy.

    OK customer service takes a bit long to answer nowadays, but have you tried speaking to a human in BT or, God forbid, Talk Talk

    I've had a stable connection for weeks not at 70Mb on my fibre in a village.

    Realistically, the internet backbone is provided by BT wholesale anyway, so Plusnet/Orange/Talk Talk are just reporting your issues to BT anyway.
    Knocking Plusnet because of internet provided by BT is crazy.

    Only issues ive had is a botched install by BT of my 3rd plusnet connection.
    make no mistakes, thats not Plusnets fault
  • Reviewer
    Location
    Cardiff
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The connection is interrupted
    Very busy customers services, did not book the engineer appointment only after a week, so the appointment got delayed until after the new year, so 3 weeks without internet
    Dr Ashrf
  • Reviewer
    Location
    glasgow
    Reviewing
    Plusnet
    Date
    Comments
    In my personal opinion, I think that this horrible network provider is the worst I have ever seen in my life because of the sheer lack of network reliability and the atrocious speeds that are given and the fact that my price per month increased at such a rapid rate I went from 20 pounds a month to like 40 a month its absolutely disgraceful and downright shocking I really expected more from a provider that guaranteed me a stable internet connection and a fixed price
  • Reviewer
    Location
    bolton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    plusnet is the worse broadband i have ever had. I have had so many connetion issues and speed problems. To be honest not really bothered about speed if the internet even worked properly. The customer service is even worse. They cant admit the problem is on their side and keep telling me to restart the router and so on. They try to make excuses their might be inteference. Never had any issues with my previous isp which was talktalk, no inteference there. When I contacted customer service they replied saying thats what you get with a value cheap broadband. Contract finishes in may anyway so cant wait to leave this rubbish isp.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Comments
    Probably the worse company I've dealt with for a long time.. Their customer services are rude and don't care..my broadband has been not working for almost 3 months. I have reported it on the phone, online and yet its not fixed!!!! So I'm paying for a service that I'm not receiving. My contract ends in a month so can't wait to leave them. Even one star rating is generous!!!!!
  • Reviewer
    Location
    Birmingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    pure customer service. the price is increasing every 2 months. Big exit fee amount.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unfortunately, I am having to consider taking a legal action against Plusnet, where I will be asking for the professional conduct of its employees to be investigated. Utterly appalling service, and by reading the reviews on Trustpilop, most definitely the worst provider in the UK.
  • Reviewer
    Location
    london
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I left EE to join plusnet, what a mistake! More down then up, customer service that when you finally get hold of (30-60 minute wait times are just not acceptable) they dont seem to have much interest in helping. Cant wait for contact to be over.
  • Reviewer
    Location
    Romford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Worse customer service. Before you sing up its all good
    But after singing up they just not willing to help
    Never again
    Can't even go to different providers
    Will have to pay big fine £170.00
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I read reviews about plusnet and their awfule product and service but despite that, because they were alot cheaper than BT (and I understood owned by BT) I changed.
    First off they put me on a lower speed than I was paying for and it was only recognised by them when I flagged it up. Then they claimed that they could not put me on the package that they originally said was available (yet BT were able to and BT say that they still can when I return to them).

    Overridingly the customer service from Plusnet is appalling - as with the majority of other reviews. The call queue's to get through are very lengthy 20mins, 30 mins not uncommon and very often you are then told that the team you need to speak to are not available and that they cannot pass a message or get them to follow it up, and that the customer needs to call back and wait again to get connected.

    I've learnt from my mistake and moving away from Plusnet. Yes, its cheaper but it's cheaper for a reason - useless product and useless customer service.
  • Reviewer
    Location
    Derbyshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    This company cut off my 88 year old mother's phone without warning. Her bills were around £30 per month more than when she was with BT. We couldn't get anyone to answer the helpline phone. Avoid at all costs.
  • Reviewer
    Location
    Smit
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible customer service. Leave you waiting in all day for an appointment. Turns out it was cancelled and there is no way of notifying the customer. Their excuse is the computer system needs to be upgraded and there is nothing they can do. They don't even apologise for it. When I complained they said I would have it set up in a week. They I got emails saying it would be a month. They didn't even offer a refund of the £49.99 I had paid for the engineer's visit which they cancelled without telling me.

    They write tickets that don't make much sense. When you add comments they ignore them and put the ticket on hold for review in a week.

    All in all they were useless and rude and I have no idea how on earth they have won a customer service award from Which?
  • Reviewer
    Location
    Banbury
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY. I had to contact them to get my router delivered as it was getting closer to my go live date. Then on the go live date, nothing went live. I rang Plusnet the next day to be told there was an issue on my account and that only a phoneline had been recorded on the account, not broadband too. So why when i called to ask where my router was did someone not notice that then?! I was then told i would have to wait 10 days so the line to could be made live. my old provider had already cancelled my service, so i was without internet for 10 days. 10 days later, and the line still hasnt gone live. i call Plusnet again, only to be told its is a technical issue and i would be transferred to the technical team. As i was transferred, i was hung up on, and as it was after 8pm i could not call back. i called back the next morning only to be transferred between four different departments, with every single person lying to me, telling me different things, and finally telling me my account was broken and i needed to make a new one - which again was a lie because once i made a new account they essentially set up a new broadband request for me for a new 'product' which i had not requested. i was then told the line would go live in 24 to 48hrs and asked to speak to a manager who then told me this wasnt possible and it would take another 10 days. I have spent far too much of my own time having to try and sort this, when it is Plusnets mistake. DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY!!!
  • Reviewer
    Location
    Wissett
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    On the whole excellent. Just one gremlin that stops me giving 5*. Recently bought LG tv from John Lewis along with their +Net broadband. When watching All 4 app in particular Walter or Netflix, it is at times slow to load and sometimes unavailable. Mystified as on our iphones, tablets, laptops and PC it is very fast and never any problems. Any advice?
  • Reviewer
    Location
    Glasgow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Customer service is very disappointing. Had problems connecting in new house. Spent around 7 hours on hold waiting to get through to call centre. Eventually 2nd engineer fixed problem and 3 months later I get email to say I have to pay £65. Not enough staff employed in call centre.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Wanted to cancel contract after phone stopped connecting to the internet for 2 months as there was a problem with the sim.
    Lady on the phone was very short with me and was not very happy to help me. She asked a LOT of questions to identify myself and wasn’t very patient about waiting for my to find information that I didn’t expect to have to give.

    God to be leaving them and moving to EE.
  • Reviewer
    Location
    DEVON
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    This supplier provides a really good service.
  • Reviewer
    Location
    Bushey
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolutely appalled with their service. I joined plusnet in Nov 2013 and ahd no issues for about 8 months. After that, I have had issues after issues. This is the second line my phone has gone dead. The first time, they were able to fix it within a week. This time, they tell me they have no idea because it is an underground fault and they need to dig up..etc. and have to get permission which takes up a lot if time..etc. I have paid for my land line in advance, so they have taken my money but it has been over 2 weeks my land line is not working and they cannot tell me when it will be working. So, I have paid for a service I cannot use. Since Nov 2014 I have had broadband issues where it keeps going off at various times. Every time I called them, I had to wait for about 30-35 mins to speak to someone. Then I got told various things, promises that everything will be fixed but the issue was still there. The funniest thing is that every time I called, the person Is poke to apologised on behalf of his/her colleague for the misinformation they had previously given me!! What kind of company is this? What kind of training are they given where one colleague has to apologise for the other for the wrong information I was given. My land line is till not working; I made a formal complaint and the manager or whoever it was had the nerve to tell me that they cannot give me a guaranteed time of when my issue will be fixed and also cannot guarantee a fault free service!! I requested to be let off my contract but again was told that they cannot do that because the fault was not due to them!!I mean really??? Yes, they use BT services but that is not my problem. I am their customer and if they cannot provide a service then they are at fault. I am now stuck with this useless company. I regret using their services..stay away from PLUSNET!!!! Stick to virgin media or Sky!
  • Reviewer
    Location
    Chiswick
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been with Plusnet for years and only recently I am having problems with the land line keep crackling and not able to speak or be heard. When I call Plusnet to raise the issue they want to charge me for an engineer to check the green BT box at the end of the road where I know the problem is. When I was with TalkTalk I had the same problem and they told BT and it was sorted. Now I call Plusnet for the same problem and get told there is not a problem with the line but we can charge you for an engineer to come out and test it. BT bought out Plusnet in 30/01/2007 and BTs dirty little tricks are beginning to seep in to a good company that does not deserve to be connected with such a terrible company like BT. I have been praying for BTs demise right back to when they were the GPO as we all paid extortionate bills back then as they were the only telecom company allowed to operate back then.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.