3,751 Customer Reviews over 94 pages
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- Location
- Buckingham
- Reviewing
- Plusnet
- Date
- 2019-01-18
- Comments
-
Am a business customer and have never managed to get to speak to Tech support for business - minimum 30/40 min wait time every time you try. Short answer, employ more staff!Prices go up alarmingly but the service gets poorer and poorer. When you ring, the system seems to be designed to send you around the houses, frustrating timewasting and insulting. I will be moving to another supplier, Plusnet are not efficeient, accessible or organised enough to continue to get my business. Really dissapointing, in the last six months Plusnet have gone downhill signficantly - overpriced and underserviced.
- Location
-
- Location
- cheshire
- Reviewing
- Plusnet
- Date
- 2016-02-15
- Comments
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please AVOID this company. It is the worst customer service, broadband speed and reliability that I have ever encountered. I cannot even load a picture on face book !!! They won't do anything and I am tied in to a 18 month Contract. I am going to try and get out though, everybody needs to take it further than leaving a review on here, you need to take it to the consumer ombudsman, otherwise they will keep getting away with it !!!
- Location
-
- Location
- Cheddington
- Reviewing
- Plusnet
- Date
- 2015-07-23
- Comments
-
I am having to use my sisters computer to lodge this review as I have been without internet access for 3 weeks now! I only joined Plusnet in June and I am not impressed. Some of the excuses I have been told is that the fault would be repaired by Monday! Monday came and went twice and still no broadband! Its an outreach problem and out of Plusnets hands! Each time I call, I am on the phone for 30 minutes or more and life is just too short so I have cancelled my direct debit and they can get in touch with me now.
Cheddington
LU7 0RN
- Location
-
- Location
- Coventry
- Reviewing
- Plusnet
- Date
- 2021-06-10
- Comments
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I was moving house so rang Plusnet to find out about changing my service to the new house
I was told it could be done on April 26th (about 2 weeks).
With this date given I arranged my house move to align with that date, for the smallest amount of inconvenience to my service.
April 26th: Moved in, Internet and Phone were not connected, Service was already disconnected at my old house (still had access that day) .. rang Plusnet and was told it could take up to Midnight to switch on
April 27th: Internet and Phone still not working, rang plusnet and was told an Openreach engineer would need to investigate.
Rang Plusnet later that day (Free number why not?) to be told by another employee the Fibre deal they had suggested to me was not possible as the Fibre equipment was not available in the local exchange box, it could be a month to get that sorted. (I'm unsure why Plusnet didn't bother to use the 2 weeks up to the switchover date to actually Check the local exchange was working and equipped properly??)
So cancelled the Fibre and said ADSL would be fine, agreed but told could take 3 to 5 days to switch on(should be done by weekend).
April 29th: Believe this was the day my phoneline actually switched on, though still no internet
April 30th: Openreach engineer called by, checked the house end of things said it was all ok, and all that needed to be done was switched on by Plusnet.
rang plusnet again to see how my order was progressing, and was told They were not interested in what an Openreach engineer thinks! and they couldn't even find my house by postcode on their system so they would need to verify my address and then Restart my order.
Rang plusnet again 10 minutes later spoke to a different worker who found my address on 2 separate system searches, and had no idea why the other advisor could find it, looking through my issues it appears Plusnet were still trying to go ahead with my original Fibre package despite it being cancelled. This was the most helpful of all the 15-20 support staff I talked to through the whole process. They again cancelled the Fibre package, Again started the ADSL order, they added an Open Complaint to the order in an attempt to speed the process, and even advised I still phone back if possible on the Saturday as it was the weekend and a bank holiday and honestly might not get picked up.
May 1st: Rang Plusnet as suggested and was told my order was being acted on, should be Tuesday as it was a bank holiday.
May 4th: Still no internet, Rang Plusnet as was told it would be now be May 7th, and nothing they could do
May 5th: Rang Plusnet to see if my service would still be going live on the 7th, was told it would
May 6th: Rang Plusnet to see if my service would still be going live on the 7th, was told it would
May 7th: No Internet, Rang Plusnet to see if my service was going live today, told it could be up to midnight
May 8Th: No Internet, Rang Plusnet and was told it would now be May 10th my service would go live.
May 10th: Finally my Internet service went live, 2 weeks after their given date, pitiful compensation given, and I hoped my trouble were over.
Now 1 Month later:
Plusnet got the price of the finally agreed contract incorrect, it took 2 more phone calls just to get the price I agreed to.
Internet has dropped off several times over the last month, thankfully late at night
Plusnet have contacted me to say my service has not activated correctly and they will need to reactive it, it shouldn't mean a loss of internet while this is done (I simply don't believe them) and I will need a Change of Phone Number. I have told them to put it On Hold while they see if the problem can be fixed, as I am still mid process of the Old House selling and can't afford to have no email to contact solicitors and estate agents.
But what amazes me most is an Alleged Award winning National Internet Supplier, Owned by THE National Phone company are incapable of switching a Telephone number from one house to another?
I made a simple house move and did everything by their dates given and the company Could Not Handle It, two people I spoke to at customer service gave me the same answers over the 2 week complaint, very few were even interested in trying to help solve my problem
Pathetic company since BT took them over, once I have some time and get sorted with my Old House getting sold I will probably take the one piece of good advice they gave "If you switch providers, they could keep your phone number for you, then when you switch back to us we can keep it from them"
Why on earth would they think I will switch back??
- Location
-
- Location
- Wales
- Reviewing
- Plusnet
- Date
- 2015-12-05
- Location
-
- Location
- Glasgow
- Reviewing
- Plusnet
- Date
- 2020-01-31
- Comments
-
AVOID!! A disgrace of a company
1) been without broadband for over a month — was told it was a open reach problem would be fixed in 24 hours..
2 days later phoned to be told it would be 48 extra hours.. phoned back 3 days later to be told i needed an engineer.
2 days later.. phoned back to ask when engineer was coming to be told there was no engineer coming they had no idea about this at all!
Told the issue had nothing to do with them and they needed to contact another company!!
Never got it sorted kept phoning back to be told numerous excuses
1) open reach issue
2) home issue needed engineer
3) my account was closed need to reopen account
4) another company had to deal with it
5) phone line issue
6)it was connection port
7) change frequency channel of broadband
The list is literally endless! I have already signed up with another company for new broadband. Can never get customer service on the phone and when you do it’s excuse after excuse! Paying for a service I’m not getting absolute joke of a company
- Location
-
- Location
- BT6
- Reviewing
- Plusnet
- Date
- 2016-11-25
- Comments
-
Plusnet persuaded me to pay more for Fibre Broadband and it has made no difference to the line dropping on off all the time. It is nigh impossible to find someone to talk to and there is always the threat of charges if they are called out. They dont mind taking our money for a service they do not provide!
- Location
-
- Location
- Birmingham
- Reviewing
- Plusnet
- Date
- 2016-04-18
- Comments
-
I joined plusnet due to them being cheap and affordable and was hoping for nothing amazing but at least some kind of internet, instead i got a house phone that doesnt work and internet that cuts out on a daily basis. I contacted plus net and to be fair they did improve the reliability of the broadband slightly but the underlying problem of a dropping commection persisted. I have been with plus net for over 8 months and have not resolved this issue and for that reason i have moved to virgin. You get what you pay for. Plusnet is cheap because it is rubbish avoid them at all costs!
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2016-07-05
- Comments
-
I've been with Plusnet for more than a decade, fearing to leave because everyone else seemed as bad. Finally I'd had enough and switched my landline (with BT until then for the same reasons) and broadband (Plusnet) to the Post Office. Everything went smoothly and my new service was activated on 15th June. I'd been told on 2nd June when I placed the order that I need do nothing more and everything would be automatic. BT sent me a letter saying they owed me a refund. Plusnet has now sent me a bill for the coming month AND are threatening to send me a £30 bill for what they claim is "incorrect transfer of broadband" by the PO. They claim that I have had two services operating for the past month. PO says that they notified Plusnet and Plusnet just didn't process it. Plusnet is threatening to send debt collectors after me if I refuse to pay.
- Location
-
- Location
- Hackney
- Reviewing
- Plusnet
- Date
- 2018-12-27
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2016-05-25
- Comments
-
I Moved from Talk Talk to plusnet 5 months ago after reading MSE review. Weekdays I use it in the evening for an hour or so and on weekend bit more. We do not use telephone line instead our mobile. Since 4.5 months I had very slow speed internet or sometime not at all. I must have complained about 6 times and proved it by sending the screen dump of speed test screen showing 0.8mb/s to 2mb/s. They do not understand my frustration instead they will give you loads of excuses and ask you to carry out the routine test which does nothing. When I asked for cancellation they said I have to pay the penalty plus will loose my rental payment paid in advance. Honestly, I now wish I'd stayed with Talk Talk though they were bit dearer. I think that says it all. Keep away from these people.
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2016-05-27
- Comments
-
Horrible....Please do not go near to this company. I have suffered enough for the last 6 months. They seems to me that they have given up and now they do not even answer my email. Phoning is waste of time. I made a big mistake by paying the line rental in advance and now they refused to pay back instead they want £55.00 as penalty. Keep away from this company.
- Location
-
- Location
- South Wales
- Reviewing
- Plusnet
- Date
- 2018-12-02
- Comments
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Had nothing but problems with Plusnet since I signed up. You're supposed to have a 14 day grace period the moment your new bill is put in place so that if you can't pay your bill on time, you still have a set number of days before they add any restrictions to your account. Do you think I get that service? Hell no. Today is just another example of their mocking. They chose the date that I pay on, despite me claiming several times that they won't get their money that day due to it not being my pay day, but they didn't budge, instead choosing to tell me "You'll have 14 days to make the payment before we add any restrictions." which was the initial reason I switched to them to begin with, but instead, they add the restrictions the exact same day that the bill is due, completely breaching their contract with me (meaning I do have the right to terminate) and then adding restrictions to their own website so I can't connect to click the 'Not ready to pay?' option. Nor could I get onto it to get Live Chat support, or just to log in and pay if I had the money. If they don't want their money that bad, then that's no problem for me. But considering they know my difficult situation regarding why I need the internet, not want it, and that it's all apparently 'written in my notes' on their end, they don't seem to have any trouble messing me about at every possible opportunity. I've been their customer for over a year now and cannot recall a single time when this has never happened to me. Obviously their motto 'We'll make you proud' and their claim of being 'there for the people' is about as legitimate as my claim to the throne!
Personally, we should revolt against this disgrace of a company and come together to petition against their joke of a company, then send it in to trading standards, watch dog, and ofcom. Let's get the results we deserve from them!
- Location
-
- Location
- Manchester
- Reviewing
- Plusnet
- Date
- 2016-05-13
- Comments
-
Broadband speed is very inconsistent ,disconnet every 5 min for last a few months
The claimed UK customer service is very long wait making the customer to drop it after waiting for a long time in the line!!!
- Location
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- Location
- Lancashire
- Reviewing
- Plusnet
- Date
- 2023-11-29
- Comments
-
I joined plusnet for what I believed was for people on benefits
Now I find they don't do it
So where has my supposedly plusnet account for people on benefits come from ???
- Location
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- Location
- PH1 4NX
- Reviewing
- Plusnet
- Date
- 2020-01-04
- Comments
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I was with Plusnet at my last address and didn’t have any problems ,
Since I moved home almost 6 months ago I have had nothing but problems , buffering , lost connection , so frustrating, customer service is non existent, I was told by 2 people that I would receive compensation for the continued disruption to my service, after several phone calls I got nowhere fast.
Finally yesterday after speaking to 2 operatives I was told I will not receive compensation as it was a wifi problem and they do not support wifi, I should have used Ethernet connection,
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2021-01-13
- Comments
-
This is the most unfair company I have ever met in the UK. I rented an apartment and inherited a contract with this company. I paid the fees and when the contract expired I made a new one in my name. These people made me pay for everything from the beginning, they even made me buy a new router from them, since I already had the same one from the previous contract ?? In addition, when the last month for payment between the two contracts came up, they first took money from me for the month under the old contract, and then I paid the fee under the new one. On top of that, I didn't have internet for 3 days ?? One day I decided to give up because I was not happy. I complained, said I wanted the contract terminated, paid their cancellation fees, and then I got another bill to pay, and I had already paid. This is a terrible company with a terrible internet and terrible employees. These are very unfair people.
- Location
-
- Location
- burnly
- Reviewing
- Plusnet
- Date
- 2018-07-22
- Comments
-
i have a business and a residentail account with plusnet.
Both rubbish.
i was losing connection on my card machine. had to change my provider within 3 months.
engineer came said cant fix the problem. charged me extra £140.
my home broadband same slow connection reuced conection to first floor. even it was connected to the mains 3 m away on the ground floor.
DO NOT EVEN THINK ABOUT JOINING PLUSNET.
- Location
-
- Location
- Sheffield
- Reviewing
- Plusnet
- Date
- 2022-10-17
- Comments
-
Terrible internet connection which cut out on a daily basis. Very expensive
and customer service is not interested.Avoid.
- Location
-
- Location
- Cheshire
- Reviewing
- Plusnet
- Date
- 2016-11-21
- Comments
-
Very poor Customer Service (CS). Was sent an e-mail saying that I had an 'appointment' for an engineer 'to visit my property'. Took the day off and waited. When no-show I called PlusNet and was cut off once and hung up on by 'new business' (who are helpful until they have their bonus..).
Anyway, apparently this e-mail was misleading and the engineer just has to visit the cabinet so I have wasted my last day off of the year. Let's hope the speed of the broadband is better than the CS. Very poor.....
Note that call waiting time was 15 mins (apparently, like everyone else, they are experiencing high call volumes (then GET SOME MORE STAFF,,, typical big Company in UK)
- Location
-
- Location
- Cheshire
- Reviewing
- Plusnet
- Date
- 2018-09-19
- Comments
-
PlusNet is poor. The fibre speed was slower than regular Sky and the service was unreliable. i have had 5-6 BB providers in last 10 years and PlusNet are the worst. As a final humiliation, I left and they continued to bill me. I cancelled my DD and they started sending threatening letters and 'cut me off'. When they agreed the refund, they asked me to reinstate the DD and they simply took more money. They now owe me a substantive sum that I can't get back and have spent hours on the phone (usual 'we are experiencing a high volume of calls' rubbish). Award winning customer service, not!
- Location
-
- Location
- Ellon
- Reviewing
- Plusnet
- Date
- 2023-01-09
- Comments
-
Does this company exist? we tried to move to Plusnet beginning Dec 2022 and we are still waiting to be sort out. the phone number is pointless as nobody answer the phone. I cannot say anything about broadband speed and reliability but Costumer services really bad
- Location
-
- Location
- Stroud
- Reviewing
- Plusnet
- Date
- 2022-07-20
- Comments
-
The signal doesn't arrive to the other side of the house. I keep being told thick wall break the signal etc...to the point I have to buy an extension for WiFi
With a new provider I don't need to use the extention. signal arrives to all part of the house so it confirms isn't a good broadband overall and nothing can be done from their it
- Location
-
- Location
- Braintree, essex
- Reviewing
- Plusnet
- Date
- 2018-11-29
- Comments
-
In this area plusnet just doesn't work anymore iv been a good customer for the last 6 years iv moved not far from my old address [which is also now getting the same problem] and the nets been cutting out loads since may iv heard from loads of excuses from there systems let's people bunny hop on to others Internet to its my bits at home that connect to the router iv changed my ether net leads twice iv had open reach do almost absolutely everything from a new socket to having a lift and shift witch is having my line removed from the server and added to another they've promised made loads of empty promises which iv had to sort out again the week after as the customer services ether are so over worked or they generally don't have a clue what there doing I'm now at a point where I want to be removed from there services free of charge and I'm going to take it ^
- Location
-
- Location
- North London
- Reviewing
- Plusnet
- Date
- 2019-04-04
- Comments
-
I agree with most reviews below, I have been with plusnet for 5 years and seen them get worse and worse. The router is old, out of date and unreliable, but if I want a new one I have to pay, and pay a lot!!! My webmail keeps stopping me from accessing it. When trying to get help, they are evasive and patronising. Be very wary of this company, they get you and then they just don't care.
- Location
-
- Location
- Kent
- Reviewing
- Plusnet
- Date
- 2020-07-01
- Comments
-
Worst company for internet ever. Having spent weeks in just a 2.83mbps I've moved to Sky and the difference is phenomenal. I messaged Plusnet regularly from the 29th April and never received anything but automated responses. Even when I said I would leave. They simply don't care and their customer service is literally non existent. Avoid like the plague!
- Location
-
- Location
- Windsor
- Reviewing
- Plusnet
- Date
- 2015-06-22
- Comments
-
I recently (reluctantly) signed up for fibre broadband with Plusnet, having previously been a customer. Last time round I experienced long delays getting connected and was left for weeks without phone and broadband. No compensation was offered and I experienced extremely poor customer service. I thought I'd give them another chance but really wish I hadn't. I took a day off work to wait for an engineer to install the new service. However, despite their written confirmation, it transpired that my order had not been processed owing to a problem with their automated system. I only found this out when I contacted them online the evening before to double check the engineer was booked. (Also, my address on their system was incorrect but I was told they could not update it.) Again I was not offered any compensation for the inconvenience and time off work and again I experienced dire customer service. Eventually, I managed to get my initial costs refunded and my account cancelled having phoned them at my expense. My advice would be to avoid this company. They simply cannot handle it when things go wrong and their customer service is appalling. DO NOT BELIEVE THEIR ADVERTISING!
- Location
-
- Location
- Luton
- Reviewing
- Plusnet
- Date
- 2022-11-01
- Comments
-
I would avoid Plusnet to be honest. I had very poor (nil) reception, and cancelled my direct debit only to find they were still charging me. I disputed this, and they agreed to split the cost with me 50-50, and then added a negative to my credit score - they appeared to act quickly to negatively impact my credit score, so I think all prospective customers need to take this into account - they accepted that I never actually used the service (I could not connect via their service) but still my credit score suffered even though I was effectively paying them for nothing - proceed with caution.
- Location
-
- Location
- Abercynon
- Reviewing
- Plusnet
- Date
- 2015-11-08
- Comments
-
If you're considering using Plusnet, take it from me, go elsewhere! The phone line is fine, but the broadband is atrocious. It spends more time off than it does working, and every Friday it is off for at least three hours.
I'm a business and it has affected me so much, I've had to disconnect the best and go with someone else's standard broadband which is 5 gb quicker!!
When phoning to complain, their standard response is one of two things:
We can't see a problem, it must be to do with a problem on your end, or
We are aware of the problem, and we are working to fix it as soon as possible.
There's a reason they are cheap....Their service is useless.
(Unless of course you just want a phone line on its own, which has been fine, but oh wait.....No, they don't do that on its own......
- Location
-
- Location
- Cheshire
- Reviewing
- Plusnet
- Date
- 2016-06-15
- Comments
-
worst decision of my life to join plusnet. Worst customer service possible!!
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2022-09-13
- Comments
-
Speeds were poor, no better than any other provider - decided to cancel my direct debit after never actually using it and never making a call - I would avoid them to be honest, the customer service is very poor, and I found them charging me even though I didn't use the service - I was told I could cancel with a payment or put a 30-day notice on, and they would charge me more ... I informed them I had never used the SIM, and they insisted on charging me anyway and threatened to go to debt collectors even though I have never made one call with the SIM - all they were interested in was getting their money, no leway for the customer, no attempt to understand the customers position - a check on the account shows no calls or anything were ever made, but plusnet were not in the least interested. The call-handler did complain to me that this was making her job difficult - poor girl.
- Location
-
- Location
- Surrey
- Reviewing
- Plusnet
- Date
- 2017-03-19
- Comments
-
I hold my hands up, I fell for the cheery radio ad, Helpy Helperson and all that.
What a mistake.
I SPECIFICALLY requested to have a new socket installed in the living room, instead of what is now the baby's room... as in get rid of the old cable on the outside of the house, the socket in the baby's room, and fit a new one on the outside of the house to a new socket in the living room.
"Yes, yes sir, that's fine, it's all included, how would you like to pay???..."
Fine, happy to pay.
Waited 3 weeks for Openreach to come and do the job.
They turn up - "Oh, no sir, thats not what I was told... I'm just here to replace the old socket. You better ring Plusnet to sort it out."
FFS.
Ring Plusnet.
"We'll have to re listen to the call sir, to see if you are telling the truth. My manager will do it first thing tomorrow and get back to you"
Six days pass and I've heard nothing.
I can't get through to them to sort it out unless I pay 13p a minute for 30 minutes. (This is where they really make their money, I think)
Absolute bunch of chimpanzee bandits.
So disappointed, wish I had read all these other reviews before signing up.
I HATE PLUSNET!!!!
- Location
-
- Location
- Luton
- Reviewing
- Plusnet
- Date
- 2022-10-10
- Comments
-
I would avoid them to be honest. I would avoid them. The customer service is very poor, and I found them charging me even though I didn't use the service - I was told I could cancel with a payment or put a 30-day notice on, and they would charge me more ... I informed them I had never used the SIM, and they insisted on charging me anyway and threatened to go to debt collectors even though I have never made one call with the SIM - all they were interested in was getting their money, no leway for the customer, no attempt to understand the customers position - a check on the account shows no calls or anything were ever made, but plusnet were not in the least interested. The call-handler did complain to me that this was making her job difficult - poor girl.
Update on 10/10/22 - Have come to an agreement with Plusnet, and have had half the debt written off, and have paid the other half. Had the following update this morning on my credit report:
ORGANISATION NAME
PLUSNET MOBILE (I)
STATUS
1 payment in arrears
ACCOUNT NUMBER
****7012
This means that the payment status on one of your accounts has been updated, and is worse than what it was last month.
Even though it's been paid off - didn't take them long to do that, did it - so extra note of caution, they'll hit your credit score if you give them half a chance.
- Location
-
- Location
- Dorset
- Reviewing
- Plusnet
- Date
- 2016-01-25
- Comments
-
We have business broadband from PlusNet having moved from BT. Whilst Broadband speed checks show a very fast speed, the actual performance is dire. It takes 40 seconds plus to load any web page and often times out. Does anyone know why PlusNet seem to have such slow speeds - I ask as it seems to be a regular complaint and we need to be able to change supplier asap!
- Location
-
- Location
- Portchester
- Reviewing
- Plusnet
- Date
- 2016-04-19
- Location
-
- Location
- MANCHESTER
- Reviewing
- Plusnet
- Date
- 2022-04-25
- Comments
-
Terrible, been with them for a while, not reliable...drop outs up to 5 in an hour. They send out openreach who do nothing. I will be moving when my contract is up
- Location
-
- Location
- Essex
- Reviewing
- Plusnet
- Date
- 2019-05-04
- Comments
-
I phone customers services to do an upgrade, told there was a 10 min wait, after 22 minutes hung up now looking for new provider
- Location
-
- Location
- Bristol
- Reviewing
- Plusnet
- Date
- 2020-09-12
- Comments
-
Changed over to Plusnet from Virgin (awful service). I sadly believed the TV advert with the jolly northern chap telling us how great it was. My first contract came to an end so I contacted about renewing. I was assured there would be no extra charges applied but guess what ... extra charge applied between contact renewal. I then told them I would check the Broadband speed had improved (upgrade to fibre plus) and was told it might take "some time" before this changed to a faster speed !!
Im not sure what training programme these people follow but they ALL lie. Pathetic !
My advice avoid Virgin and Plusnet (not tried BT yet so that will be next).
- Location
-
- Location
- Winchester
- Reviewing
- Plusnet
- Date
- 2019-03-08
- Comments
-
Very unhappy with Plusnet.
Had a fully working fibre to cabinet broadband service for many years that stopped working. After many calls and one week later it was revealed by Plusnet that their internal computer system had deleted our broadband. They could give no date for re-connection and we have now been without broadband for 3 weeks and have been told we will get an update in a further 2 weeks time, so 5 weeks in total. No offer of escalation, no offer of a 4G modem.
Staff are polite and helpful but clearly their internal systems and policies are not adequate.
- Location
-
- Location
- Barry
- Reviewing
- Plusnet
- Date
- 2015-05-28
- Comments
-
I joined plusnet after being unsatisfied with my previous supplier. I filled in their online forms and was given a date for an engineer to come out and connect my BT line.
Come the day of installation I had heard nothing from plusnet so phoned them to check the engineer was coming. It took ages to get through to customer services and when I did they put me hold for ages. I was told they were sorry but the system did not place a booking for an engineer and I would have to wait a further 10 days. Funnily enough the system worked fine when it came to taking my money though!
I'd taken the day off work. Was not going to trust these jokers any further so cancelled and went back to my previous supplier.
If they can't even book an engineer correctly what are they going to be like the rest of the time. AVOID.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.