Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 2672 customer ratings since 2021-01-26 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,492 Customer Reviews over 88 pages

  • Reviewer
    Location
    Cambridge
    Reviewing
    Plusnet
    Date
    Ratings
    • Customer Service
      1 star
    Comments
    Let's just say do not forget your password. Was treated like a child and told to write it in a book and get someone to help me as I had forgotten it due to stress. I had to say I am not a dementia sufferer. I am a new customer and not even up and running yet. Do have time to cancel the contract which I might do. Made to feel like an idiot.
  • Reviewer
    Location
    Steyning
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We changed from BT over to Plusnet for tv and broadband couple of years ago. We've recently upgraded to fibre broadband. We rarely have to contact Plusnet for anything. When we do they are there to help on the phone or webchat. We're happy with the service we get. Recently someone tried to get us to change to 'sky' and I said No because what isn't broken don't try and fix it! We're with Plusnet for now and the foreseeable future.
  • Reviewer
    Location
    Coventry
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    over 2 hours wait on hold first phone call, then got through to billing team ( which is the only number they have ) verfiy everything, found my account , and got passed onto provisional team , almost another hour wait on hold ,which then had to verify everything again and they couldn't find my account..... then waited for them to update their system, then their system crashed and said would call me back but didn't. I had to call in again and do this all overall again, still on hold waiting to be patch through to provisional team now.....Useless....
  • Reviewer
    Location
    Caerphilly
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Its just as bad as the post office now. I have taken it out before moving houses and asked if I will be charged a move fee and I was told I will not - then of course I was charged and they pretended to be so generous by putting it into my monthly payments instead of charging me at once! A lot by the way! The internet connection was extremely bad so we called to complain and they sent out an engineer to fix it. Apparently he did fix it but oh well all the issues continued. We just bought a house and had our wedding coming up so extremely busy and anyone who ever called plusnet support knows the phone call takes at least 1h, so we did not have time to deal with it. Got back after the wedding and holiday and the time comes to give them a call. 2 weeks ago been told new router is coming in within next few days after I explained that this problem has continued for past 6 months! 2 weeks gone past and no sign of router, no phone calls, nothing is happening. I rang them today, of course it took one hour. I have been told I cannot resign from contract because I AM CONNECTED - it doesn't matter I have speed below 16-18 even thought I should have at least 34, it doesn't matter it keeps disconnecting at least 10-15 each day and sometimes every bloody hour, it doesn't matter I have been waiting for nothing and paying for nothing! It doesn't matter I have to pay my mobile provider for extra data because when I am working I can't even use my bloody broadband!!! I have been reconnected again, waiting again, complaining again and again and again. Worst company ever. Do not sign contract with them EVER. I am waiting 8 weeks and going to ombudsman services before I loose my mind.
  • Reviewer
    Location
    Stroud
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They have fiddled around with the firmware on their HUB ONE ROUTER and now the dual band doesn't work properly with 2.4GHz signal becoming very weak, unstable and frequently dropping out. They are dragging their feet with a fix and in the meantime we are seriously struggling with certain devices. I recommend no-one joins Plusnet because their customer service is slow and inadequate when something goes wrong.
  • Reviewer
    Location
    Rickmansworth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utterly awful experience since moving over to Plusnet from Sky.

    The initial switchover was delayed by 24 hours. Despite me contacting them to ask if it was being switched on, I was told 5 times that it had been done and all should now be OK, when each time, it had not, and the final step to switch across had not been actioned.

    Firstly, surely this is a process that they must do all the time, so why did all the staff members to which I spoke seem completely oblivious to the steps of the process, to the point that they all gave me incorrect information?

    Eventually, switchover happened, but the service of the line is intermittent. We live in an area with low speeds (up to 7mb) but at times, the connection will drop of altogether. Sometimes for 5 seconds, sometimes for 40 seconds, sometimes for half an hour.

    One day in particular, the service was so patchy that it was only possible to load a web page around once every 5 minutes. Worse than the old AOL dial up days.

    I have raised this with countless members of their support team, but all Plusnet members of staff are capable of doing is sending copy and pasted platitudes and hoping you will go away.

    4 times people have promised to call me back at an appointed time to check up on an issue. 0 times have any of them actually followed up by delivering on their promise.

    In short. nobody who works for Plusnet gives a stuff about a customer in my experience (and remember, I have now dealt with more than 10 different employees there, so not some random, one off bad apple) and the only aim of the customer service and support teams is to grind you down until you give in.

    If you are thinking of changing to Plusnet, take my advice and DONOT. they are not capable of administering their business or caring for customers. They are a terrible company and the worst I have dealt with in all my years of customer call centres for insurance, telephone, finance etc.

    Simply awful. The 1 star that the site allows me to give them is flattering.
  • Reviewer
    Location
    Newbury RG20 9DX
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful company. Switched to BT in Sept 2013 and they continued billing me. They owe me £70 but unable to get through on their award winning helpline. Have rung 8 times and waited over an hour in total. Avoid them like the plague.
  • Reviewer
    Location
    ayr
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute tossers. Customer service appalling. THEY suggested I took my custom elsewhere- which I gladly did. No internet connection unless router was reset almost daily, for 6 months. Eventually BT engineer called and replaced one part but said it was outside his jurisdiction but I needed a new router. Plusnet refused to send one. Finally offered me £20 compensation. Now tell me they have chaanged their mind as their 'customer service advisor' did not note it on his record!!!!! Keep well clear. Much better, cheaper and more helpful out there.
  • Reviewer
    Location
    Tyne and Wear
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After growing tired of doing the virgin dance every year, I decided to change providers and went with plusnet thinking "how bad can they really be?" Well here's my opinion after a year with them.
    A truly awful service provider. My service is interrupted multiple times per day and although they can see the drop outs they claim there are no faults on the line. They want me to agree to a charge of £65 before they send an engineer to inspect the line and my set up despite it never changing since the day it was installed. The customer service is among the worst I've ever experienced, they fob you off time after time, you wait anything upto 1 hour (it might have taken longer, I hung up) for them to answer the phone, contacting them online can take days for them to get back to you and I have NEVER got the speeds they promised. I can't wait for the day this contract is up and I can move to a better provider.
  • Reviewer
    Location
    Exeter
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I left plusnet because of bad speeds. After my contract finished and I'd switched, they took another £9.99 which didn't belong to them. I had to raise five online chats, always being told different things, but that it would eventually be refunded. My account then closed. Twice they said they'd escalate it, and still nothing happened. Then they said it would be sent by cheque, which is hugely inconvenient to me. They couldn't care less. I wanted to call to complain but the wait times were over 30 minutes. It another horrid company where if something goes wrong, you're lost in a sea of admin and confusion on their part.
  • Reviewer
    Location
    Stockport
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Could not have messed up our home move any more if they were trying.

    Installed it into the wrong house.

    Kept trying to tell the engineers they sent out to contact us on the home phone that was not working despite us giving them mobile numbers again and again and again. So nothing got fixed again and again and again. They had to cancel our service and reapply for it then they only put in a landline because they hadn't transferred the broadband order. Had to reorder broadband even more delays.

    And then after all that I find out they Tltransferred us onto fibre optic against my express wishes on the phone at the start of this rigmarole but they won't change it because they informed me somewhere in a barrage of emails. So I'm stuck paying more for a service I never wanted.

    To cap it all off the internet speed for the "fibre optic" at our new place is worse than the non-fibre optic in our old place.

    And I thought BT were bad!
  • Reviewer
    Location
    stirling
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    WOW never had such a bad provider in my life. Cant even contact them because you have to wait well over an hour to speak to someone!!
  • Reviewer
    Location
    England
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This broadband is horrendous. I’ve had it for a few months now and it has been less than satisfactory. When I initially got it I couldn’t understand them as they were Indian. The package said it was for families of 7 and over. There’s 4 people in my familie and it is the worst broadband I’ve used. I seriously don’t recomend.
  • Reviewer
    Location
    suffolk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I was sent a letter stating that a debt, (£203.85 plus 25%) had been passed to a collection agency. The first customer service agent said it was impossible to recall the collectors instructions, and made comments about dates of certain orrespondence that was never actually sent. It was only when I called back with bank statement details, which showed the alleged missed payment, that they were sble to withdraw the demand.
    How many other people receive this kind of correspodance and pay up. I think customers would like to know that the bills they receive are compiled accurately.
    Except for the above, I would recommend them.
  • Reviewer
    Location
    Ingatestomne
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cannot believe anyone can give this company a positive review. I signed up to switch to their broadband in early July. It is now September and it hasn't been activated. They have started billing me for the service despite it not being activated. Their customer service team raised a complaint on my behalf. Made no difference. Been trying to call them and they are not taking calls. Appalling.
  • Reviewer
    Location
    Northumberland
    Reviewing
    Plusnet
    Date
    Comments
    Absolutely appalling customer service. Totally inefficient internet service. I start a new acount in October 2019 by the start of January 2020 i was ending my contract with this company. The abysmal service I have received from this company beggars belief. I was told I would be able to get £70 and for starting up my account after numerous phone calls I still not received it. I am unable to use the internet when I'm on the telephone. I keep losing connection to the internet at other times and on a weekly basis I am having to reset the router. This has been explained to the company on numerous times. To little or no avail until I said I wanted to end my account. I have been told I have to pay over £170 for the pleasure of ending my contract with Plusnet and I will be honest it would be a pleasure I have never been as happy to spend that amount of money to rid myself of the shambolic company. I was told by one of their advisors that I wasn't able to receive the £70 because the time had lapsed numerous phone calls to the company about non receipt of the money just seem to be dismissed. I was constantly being fobbed off by customer services. My telephone communications seem to have disappeared off their system. When I said I wanted to leave all of a sudden the £70 was available again for me. The customer rights act States that they should be selling a product that is fit for purpose. Which they run shotgun over. I am absolutely appalled by the way I have been treated by this company. If I could have given Plusnet lower score than I did I would have done. Do not waste your time or money with this company.
  • Reviewer
    Location
    BALLYCASTLE
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constantly reduced my speed,customer service no help whatsoever.They keep repeating that I can’t get out of the contract unless my speed goes below 11mb.AVOID.
  • Reviewer
    Location
    wolverhamptonj
    Reviewing
    Plusnet
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Be very cautious about joining this company. If you see an advert on tv or on the website offering cashback , unless you say the word cashback you won't get it. The sales person will omit the word earning him a commission and saving the company money. BE WARNED
    If you are a customer and want to add BT Sport to your package you pparently need super fast broadband. Don't assume that it is a one year contract. The sales person won't tell you earning a commission and making the company a further years money. BE WARNED.
    They charge you for unanswered calls - 26p to landlines and 29p to mobiles because they have to use a network partners with British Telecoms. Contrary to Ofcom guidelines plus if you ask for a specific reference for these charges in their terms and conditions you won't get one , probably because there isn't one. BE WARNED. And when you have had enough of unavailable online website and lengthy waiting times - up to an hour sometimes don't bother writing tom, their CEO,Andy Baker because he hasn't got the decency to reply. BE WARNED.
  • Reviewer
    Location
    Rhyl
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely Dreadful customer service, They do not reply to queries or complaints , won't send MAC codes ,
    then charged my direct debit without my Knowledge or permission for 18 months after I cancelled contract, definitely the provider to avoid!
  • Reviewer
    Location
    East London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed a new 2 year contract and since then speed and reliability have dropped. Maximum speed is less than 1Mb/s on a good day - if I can actually connect. Call every week or so and get the a different explanation every time. Having said I cannot connect at all I am asked to go to their website -oh that I could then I wouldn't be on the phone waiting to talk to someone for nearly an hour.
    Customer service is a joke - they do not actually listen to what you have to say, ask you to play with connections and then tell you it your computer not them and you have to pay to have an engineer come out and check that you are really doing what they ask you to do!
    I am sick to death of being patronized, told conflicting (?made up) information and not getting the service I am paying for.
    I can't wait for my contract to end - am already searching for an alternate.
  • Reviewer
    Location
    Taunton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have been with Plusnet from a few days after it was originally launched.
    During that time I have had 3 problems, all of which required me to phone their (free) helpline. Each time I was put through to a very helpful person who talked me through the problem and the means of correcting it, on one occasion requiring me to operate my PC whilst he gave me instructions on what to do.
    This took about 20 minutes and the problem was solved.
    Last year my contract came up for renewal and when I phoned Plusnet to
    arrange it, I was told by the plusnet employee that I could continue on my existing package and that, because they were offering new customers 3 months free I could have the same.
    I shall be staying with Plusnet and look forward to many more years of satisfaction.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have found PLUSNET to be excellent overall - their tech support and call centres are in Yorkshire. They offer a variety of packages to suit all requirements/budgets.
    Also you can have broadband only or include home phone in your package. I have not had any problems with them.

    Please add my user name; woodburn636 as a referer when you sign up and I will receive a small discount and you will receive excellent broadband and can then go on to refer others.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Registered as Plusnet customer in March this year. Service excellent for first month, since then getting progressively worse. Service frequently drops out, pages do not load properly. Trying to arrange cousin's funeral so do not need stress. Quick check online about what may be cause revealed list of steps I need to take before they will even
    send out an engineer. These steps way beyond my technical ability. There is even debate on their pages whether Openreach will do or do not permit you to open up the socket plate to check its performance. If you feel happy to do this? If so, Plusnet is for you. If not I suggest you pay more and go with a provider like Zen which does not require you to be your own telecoms engineer.
  • Reviewer
    Location
    nw2
    Reviewing
    Plusnet
    Date
    Comments
    totally dissatisfied.promised that the connection would start on certain day -no connection since past 2 weeks - upon calling no luck as long wait so given up few times - eventually being told problem on the line etc etc. Router promoised too but no sign of router evern after 14days been chasing and yet again long wait - frustrating - called up again and being told that the first person did not send - so if i did not call i would have still waited for the router. finally arrived and upon connecting the router no broadband connection - yet again called them - being transfered from one person to other (also had emailed several times) - todate no broadband - nearly a month now - cannot work from home - so very disappointed.asked them to cancel my contract - but being told have to pay as 14 days passed - so cannot afford to pay so much.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    With a New Year came a new provider: PlusNet. After looking through a ton of reviews here and elsewhere I settled on them as their customer service was rated as excellent. Indeed, they exceeded my expectations. I switched from Virgin Media because of their price hikes. However, because Virgin is on a seperate (monopolised) network when you switch to PlusNet the old contract is NOT automatically cancelled. I was not aware of this and so ended up incurring over £100 in fees with Virgin Media for an unused service. To my surprise, when I settled this fee and called PlusNet they sympathized with my position and - after reviewing their sign-up pipeline - decided that they had no informed me well enough that I had to manually cancel Virgin Media. As a result they are reimbursing the extra incurred fees.

    In addition, the internet so far (2 months) has been stable at about 70mbps and almost as strong as Virgins (108mpbs). For about half the price, this is a very good deal.

    Also if you are looking to get ethernet by cable or deal with pesky iron-heavy walls I recommend a ethernet over power adaptor. I was able to use one without any hassle to extend the network to the living room.
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    steaming pile of ****, reconnected my Xbox 6 times today, constantly resetting my settings, my new Xbox will be on last legs before I know it if this carries on, cheers plusnet
  • Reviewer
    Location
    Stafford
    Reviewing
    Plusnet
    Date
    Comments
    The worst company. Twice messed up my order. One month without broadband . Customer service don't have a slightest clue what they are doing. Don't respond to questions,ignoring enquiries,cut you off during live chat. They don't deserve even one star. Plusnet did not make me proud !
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    One of the worst experiences ever. Their customer service is awful. Very difficult to get an answer to questions put forward. Give scripted answers from my experience I would never use th again.
  • Reviewer
    Location
    York
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    WILL NOT RECOMMEND! For 3 years I tolerated their sneaky change of contract and pricing. Twice we changed address and they sneakily changed our contract for yet another year and yet another year. Refused any support once we wanted to leave Plusnet when we found out we had been extended for another year instead they gave us a list of penalties that we will have to pay due to the fact we want to cancel before the end of our contract. On top of that the speed of our broadband was 2mbps.. TWO MEGABITS PER SECOND! I am having 72mbps right now with the most basic broadband from BT. Your entire company is based on disgusting sneaky contracts to tie your clients for yet another year and another year for as long as you can instead of providing good service. Plusnet has the best customer service you claim on your TV advertisements, you'll do us proud... if you had good service to provide in first place you wouldn't have to pride yourselves in being good at answering the phone after 65 minutes wait on the phoneline to resolve an issue. I will NEVER recommend your company and I have put sense into hundreds of people that have considered your company as a broadband provider and I will continue to do so, because you have been the most negative experience in this country I have ever had. Stay away and don't fall in the trap no matter what offer they make to you! There are so many more better more reliable providers even if you have to pay 5-10 quid more, please... Don't drown yourself in the swamp that is Plusnet.
  • Reviewer
    Location
    scarborough
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    terrible company agree with everything people say on here,but help is a hand wont be long till BT put the line rental up,and then plusnet will follow suite,and you will all get a letter,so just cancel with no charges its the law,ok
  • Reviewer
    Location
    scarborough
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    have left them now,got rid of them when there put the line rental up, rubbish company,customer services atrocious,all that is said on here about there internet is true,so wont add anymore.but would say to you people on here if you leave them,dont let them take money from your DD,cancell it straight away as you will have loads of trouble trying to get back what there owe you im having trouble getting back what is owed me,it is impossible trying to contact by phone,waiting time 30mins and more,which is costing you money all the time,which can cost you more in phone calls than what you are owed,AS THESE COMPANYS GET A BACK HANDER FOR IT,TRUE,i am keeping a note of my phone calls,and shall be billing them for them,so soon as you leave them CANCELL YOUR DD,and let them ask you for the final bill
  • Reviewer
    Location
    Nantwich
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish internet speed is so slow customer service rubbish. Avoid it
  • Reviewer
    Location
    Stevenage
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Seriously, save yourself a life-time of hassle by NOT going with Plusnet, they will waste your time and shorten life-span.
    The router cuts itself off for no apparent reason, at one point even changed its own hub password which is worrying. Took 17 mins+ to get to a sales agent who in the end implied that because I haven't bought the higher spec, I'll have these issues??? Why am I spending more than I should for a bb that does not work?
  • Reviewer
    Location
    Radcliffe
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have talked to a customer service named Chloe and the they were very unhelpful. I was supposed to upgrade my contract with them asking for good deal but wasn’t happy so told them just to finish my contract and don’t renew it. Then they were charging me £30 for cancelling my contract when it finish? How could a company charge customer when the customer said to cancel the contract when it finish? She was unpleasant experience.
  • Reviewer
    Location
    Derby
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Extremely slow broadband, well below their guaranteed minimum speeds. Do you like streaming HD content? Do not get Plusnet. When we raised a complaint with them, they provided us with some extremely details tests to carry out throughout the whole day which are very inconvenient and I think they're designed so you don't do them. Working from home has been a nightmare with Plusnet and I cannot wait til our contract finishes so we can move.
  • Reviewer
    Location
    Nottinghamshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Been waiting for Fibre optic broadband for almost 3 weeks, after BT failed to keep appointment. No response from Plusnet, but my money is OK.
  • Reviewer
    Location
    Nottinghamshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Been waiting for Fibre optic broadband for almost 3 weeks, after BT failed to keep appointment. No response from Plusnet, but my money is OK.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After moving to a new address Plusnet refused to allow me to exit the existing agreement. I had to find a new internet supplier and keep paying for terrible broadband "provided" by Plusnet, especially as I was working from home I needed reliable internet. Eventually Plusnet contacted a "credit solutions" company forcing me to pay for broadband internet I didn't even use. Impossible to log any complaints, they conveniently only allow phone calls, so you can't keep track of your complaint over email. Highly discourage using Plusnet. STAY AWAY!
  • Reviewer
    Location
    South bucks
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The broadband is pants... plusnet lie and lie about why it’s so rubbish. Finally my contract is up and I try and leave. Because I won’t tell Chelsea the retention’s woman the cost of my new provider, she starts being rude and really difficult. (I understand you have to go through security questions, but she kept going over and over asking my numbers from my password, my bank account, sort code, memorable word...it was ridiculous...she almost took the full passwords on all of them!) cocky staff, slack attitude and a rubbish service...thank god im free!!
  • Reviewer
    Location
    Bournemouth, Westbourne
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.