7,010 Customer Reviews over 176 pages

• Reviewer

  Phil

  Location

  Yorkshire

  Reviewing

  TalkTalk

  Date

  2015-10-29

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  Do Not even consider signing up with these modern day Pirates, I left a month ago & signed up with PlusNet, the speeds remain stable and the service is good, I have put up with TalkTalk for years and the slow speeds and disconnections and incredibly woeful customer service, which really the speed & disconnections should never have been an issue because I live less than 1/2 Mile away from the exchange, I finally got sick and tired of switching the router off and on every two to three days to reset it to get the broadband working, Guess what TalkTalk it is 2015, and your technology is not 2015, I really hope the recent hacking scandal makes people aware of how totally inept these people are at TalkTalk and it makes them think twice before signing up with them because three Hacks in the space of 1 year is unacceptable as is the level of their poor service.

• Reviewer

  J

  Location

  Yorkshire

  Reviewing

  TalkTalk

  Date

  2017-04-21

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  I joined Talk Talk in Feb on a 12 month contract. The speed was extremely slow. I took screenshots of the speed tests I did and registered the slow speed twice (thus giving them reasonable opportunity to remedy it). It didn't improve so I sent a letter telling them that they had not meet the terms of the contract (you can find a copy online) as they had not managed to provide the minimum guaranteed speed (you can find this speed on their welcome email to you) and that I was therefore terminating my contract as a result of their breach. It worked. I got out of the contract with no cancellation fees. (I did the speed tests according to their rules e.g. over a wired connection, in the same room as the router etc.
  
  My speed was so bad that, if I hadn't have been able to exit the contract, I would have paid for another provider anyway.

• Reviewer

  Dani

  Location

  Yorkshire

  Reviewing

  TalkTalk

  Date

  2022-09-17

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  I've pretty much given up on getting a decent service from TalkTalk- just so unreliable. I had to have a fibre connection to get a speed a bit higher than landline and the connection drops on and off - it's never been fully stable. Theyhad the best price in my area for fibre - the minute my finances improve I'll be going with a different provider

• Reviewer

  Tony stephenson

  Location

  Yorkshire

  Reviewing

  TalkTalk

  Date

  2015-10-17

  Comments

  I ordered a free broadband package with telephone in september 15 online, they were quick enough to set up a direct debit in hours but unfortunately no letter ot router appeared after two weeks, I rang and after being put on hold for what seemed to be an eternity I eventually managed to speak to someone who reassured me it was on its way, I waited another week then they rang me to ask if I was enjoying my broadband. At this point after receiving nothing but a direct debit set up by me I decided enough was enough and I told the man on the other end of the phone to cancel my order. I should have learned by my mistake as I had talk talk a few years ago and had lots of problems with them . No stars at all

• Reviewer

  VickyA

  Location

  Yorkshire

  Reviewing

  TalkTalk

  Date

  2016-07-15

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  If I could give it 0 I would, complete and utter waste of time and money! We have been with them around 2 months and have not had broadband for 40 days, we'v had 3 engineers to the house, countless line checks, and in the end when I lost my temper they suddenly realised what the fault was, the simplest of things at their end. We got offered compensation, a measley £14. I would avoid going with them at all costs, the customer service I received was appalling, nobody listened to a word I said, I rang nearly every day for about a month (when I was completely fed up), when I finally got it sorted I was on the phone over an hour and a half being passed from pillar to post, with people who clearly didnt know what they were doing. Annoyed and fed up doesnt even come close.

• Reviewer

  Michael

  Location

  Yorkshire

  Reviewing

  TalkTalk

  Date

  2017-10-11

  Comments

  I am on Talk Talk's basic broadband and phone package.
  
  When I first phoned them to find out how much the monthly costs were, their indian sales staff lied by giving me a much lower quote than the actual broadband costs. I signed up, thinking I was getting a bargain.
  
  When I found out a month later that the bills were higher than the figures they quoted, I phoned them but was basically told it was tough luck and fobbed off.
  
  The broadband has been generally slow - almost unfit for purpose. Some days nearly non-existant. On the best days, it can just about play HD video, but buffers a lot. Websites take ages to refresh and there is a general inconsistency in the speed from day to day. Extremely poor, overall.
  
  Last month they charged me premium rates for calls which should be charged at UK standard landline rate - without informing me. This drove up my landline bill considerably, taking it into arrears. They ended up cutting off my phone so I could not make outgoing calls.
  
  This, in turn put my account in considerable arrears and a couple of weeks later they cut off my broadband and demanded I pay my arrears in full before reconnecting me.
  
  This company is disgusting. Nothing they say can be trusted. No doubt all their customers feel the same way and are jumping ship. So Talk Talk are obviously clawing as much money from their few existing customers as they can... By creating extortionate charges and fleecing customers while they still can before they go bust.
  
  I will be cancelling all Talk Talk services as soon as possible.
  
  This company has no idea how to conduct business in civilised society. The sooner they die a death, the better for all of us.

• Reviewer

  Laura

  Location

  Yorkshire

  Reviewing

  TalkTalk

  Date

  2017-10-06

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  If I could give zero stars I would. Was promised a minimum speed of 64mbps, am currently receiving 9mbps. Customer service not interested.

• Reviewer

  Laura

  Location

  Yorkshire

  Reviewing

  TalkTalk

  Date

  2017-10-06

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  If I could give zero stars I would. Was promised a minimum speed of 64mbps, am currently receiving 9mbps. Customer service not interested.

• Reviewer

  Mike Goodall

  Location

  Yorkshire

  Reviewing

  TalkTalk

  Date

  2020-08-06

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars

  Comments

  I will not expand on why I have tried to give zero stars, the reasons are already posted on here many times. If you’re considering Talktalk, before you sign up, try to contact them by email, or phone, but give yourself at least half an hour before you make progress, and don’t expect much progress.

• Reviewer

  William Rice

  Location

  Yorkshire Dales

  Reviewing

  TalkTalk

  Date

  2010-08-22

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars

  Comments

  Had been with TalkTalk for phone & Tiscali for B/B for several years with no problems.Then in June,switched to a total package with Tiscali, phone & B/B for £28/month.
  First invoice was for £45.80 & when I queried the amount they cut off my broadband , cancelled my account. Would'nt or could'nt restore my B/B service.Spent around 8 hrs on the phone to their centres trying to get service back..useless.
  Wrote to their top management complaining. NO reply at all. Dont touch TalkTalk with a barge pole. Would never recommend them even to my worst enemy.

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