1,612 Customer Reviews over 162 pages
-
- Location
- Cambridge
- Reviewing
- EE
- Date
- 2021-05-21
- Comments
-
If you want a nervous breakdown, choose EE.
The promised service was so terrible it barely worked. So bad the mobile service, my bank was unable to send me texts. They put my number in the telephone directory, despite my ex directory request. They then refused to remove it. They took direct debits which were never set up. They offered me derisory compensation, including refund of the direct debit, which I reluctantly accepted. They then ignored my reply. Then, after emailing endlessly, they sent me an email saying it was time it was sorted out!!!! I agreed the terms again. They next day they withdrew the offer and told me to go to the ombudsman. They are a disgusting bunch, shameful and unprofessional. If you want misery, get EE because that is all you will get!!!!
- Location
-
- Location
- Kingston upon Thames
- Reviewing
- EE
- Date
- 2021-05-04
- Comments
-
I arranged the service but it never worked properly from the start. I had 4 engineers visit but couldn't diagnose the problem. I made 3 or 4 calls per week to their customer services since Jan. I cancelled in April and they are billing me £546.58 cancellation charges for a service that didn't work and didnt meet the contractual standards. This is woeful
- Location
-
- Location
- Dewsbury
- Reviewing
- EE
- Date
- 2021-04-30
- Comments
-
Absolutely rubbish broadband service. Keeps getting disconnected. slow downloads. Getting connected on mobile devices is a recurrent nightmare. AVOID AT ALL COSTS
- Location
-
- Location
- Preston
- Reviewing
- EE
- Date
- 2021-04-14
- Comments
-
Useless broadband and when I decided to change the home broadband provider got extra charges.
Best way is to avoid EE.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2021-03-31
- Comments
-
Worst internet ever, very slow keep disconnecting, completely rubbish
- Location
-
- Location
- Portstewart
- Reviewing
- EE
- Date
- 2021-02-09
- Comments
-
Has got worse over last few years, aslso rang customer services twice and was left on hold both times
- Location
-
- Location
- PAISLEY
- Reviewing
- EE
- Date
- 2021-02-05
- Comments
-
Abolutely dire,cannot load facebook,all photos -eg newspapers are pixelled or blank. Takes about 7 minutes to get google homepage. Cancelled contract!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2021-01-28
- Comments
-
Very unreliable broadband. Very slow and WiFi keeps dropping out. EE have told us that as far as they are concerned it is fine so it must be a fault our end. No further “help” given.
However, after 5 days without internet we tried BTFON pay as you go. Brilliant speed. No loss of WiFi signal, even in the attic. Therefore definitely not our end!
Goodbye EE. We are off to greener pastures with better WiFi. Such a shame because your mobile phone service is great.
- Location
-
- Location
- Cardiff
- Reviewing
- EE
- Date
- 2021-01-25
- Comments
-
THINK CAREFULLY BEFORE YOU SIGN UP. Always had good service from EE on mobile phone so decided to go with them for broadband and landline. Complained about interference on landline and broadband interruptions several times a day and 10 days later after no contact I ring them again to be told that they have made an appointment for the next day - well no-one told me and the member of staff on that occasion was very pleasant and helpful and promised to ring back with confirmed new appointment. Later have a message from a different member of staff advising that the engineers had been unable to access the property due to snow and ice - a lie, the milkman, the postman and I, a mere woman driver, had been in and out several times. Engineer said he rang but line blocked to unknow numbers (true) but left no message. This member of staff then proceed to treat me in the most condescending manner telling me to alter the settings to make my phone more available and that I should call back in a few days to make a new appointment when the weather improves 'because you know my dear, they have large vans' She is obviously unaware that I drive a 7.5 ton lorry in good weather or bad. She was unaware of my conversation some two hours previously with a different member of staff. Whilst she was polite her lack of up to date knowledge and her condescending manner are unacceptable and the service the same. Time for a change.
- Location
-
- Location
- Langport
- Reviewing
- EE
- Date
- 2021-01-20
- Comments
-
I recently switched my FTTC line from Plusnet (with the Plus addon) to EE. EE sent a new router so I decided to try it in place of my Asus AC68U router. The broadband speed improved immediately from about 19MBps to about 23Mbps. But the reliability has gone down. I have had several interruptions, and large downloads sometimes take forever or fail. The WiFi range of the EE router is also not as good as the AC68U.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.