EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 903 customer ratings since 2021-01-25 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,548 Customer Reviews over 155 pages

  • Reviewer
    Location
    Wallsend
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wireless connections are throttled can't even reach 1 Mb and I'm paying for the 2nd highest tier (top tier not available in my location). The customer service is generally nice but do not purchase this broadband as it a bad quality product. Suggest NOW TV as a provider as its far superior. (I have personally only experience 2 providers)
  • Reviewer
    Location
    Saffron walden
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Good company to deal with twice had a problem it was sorted within days
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't use EE broadband. They provide 13Mbps download while Plusnet managed 34Mbps (same technology, also part of BT). They don't believe you when you complain, close tickets without consultation (I'm on #4 for same problem), send out engineers (#4 tomorrow) who confirm the problem, then close the ticket because "its fine our end" and play parse the parcel. Tickets can't be reopened, tickets aren't tied to master tickets, and you get content free "your bill can seen on our website" emails and texts every month.

    I'm going to persue this for all my 2 year contract, by which time I expect to know every Openreach engineer in SE London.
  • Reviewer
    Location
    Gatwick
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Everything excellent, service, speed, connection in all rooms etc etc.. My only comment is I pay £28.50 Fibre plus broadband..at end of contract it goes up to £44.50

    Cheaper price only for new customers, however at least they told me about price hike unlike previous company 'Sky' who just billed at higher rate without warnings..
  • Reviewer
    Location
    Worcester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Called to enquire about renewal options.

    Excellent professional service and realistic, honest advice given. Renewed on the same plan for 18 months.

    While on the call the person I spoke to picked up (from the diagnostic information they had access to) there was a potential issue which, when correlated with EE engineers was confirmed as a potential line fault. Issue reported to BT Openreach. I had noticed that my Broadband had been acting up and so problem solved.

    Very pleased.
  • Reviewer
    Location
    UK
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    EE send you pointless "your bill is ready on our website" messages by email and SMS each month, and you can't stop them.

    I have a speed problem, and its been a huge struggle getting through to second line support. You feel they don't believe you "Its working our end, ticket closed"
  • Reviewer
    Location
    london
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    so my dad payed double on his old router because ee messed up so the gave us an upgrade which was the super fibre optic
    since i got it i have had frame drops in my favourite games, i cant connect to my friend minecraft world and when my dad called them they said everything was fine and it was just a temporary blip in the system, the apparantly been going on for a year now
    dont fall for their deals they will rip you off
    my old wifi was better and it wasnt even fibre optic
  • Reviewer
    Location
    chatham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    customer service is about the best thing on EE. you will be contacting them many times so just as well.. if numerous phone calls and engineer visits from the fastest UK provider are your thing ... these are your guys
  • Reviewer
    Location
    chatham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    been coming on and off for the last 2 weeks ..2 engineers sent out but can't solve the problem..customer service try to help but that's not what I pay for
  • Reviewer
    Location
    Leeds
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I read those reviews 4 months ago! Got EE broadband in February and here were are not even at the end of June, I’ve called to cancel and I’m not even mad about that cancellation fee. For me to no longer have this broadband, I’ll gladly pay! Working from Home had been hell with this quality broadband and I owe SKY an apology for moving! I never had any issues with SKY but since my phone was with EE, they totally bamboozled me with their deal offers whilst they had me on the phone! Lord, never again! If you ever call a company about one thing and they try to sell you another whilst they got you on, DROP THE CALL

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.