NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.5 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.5 stars

Based on 344 customer ratings since 2021-08-07 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

414 Customer Reviews over 11 pages

  • Reviewer
    Location
    Fishlake S/Yorkshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    keep away from this crap provider, there is no way of contacting them when you have a problem, I have been flooded and have problems connecting to broadband and I have no phone, the only thing that came into contact with any water was the Open Reach box (another crap firm), can;t speak to anyone here either, on their information page it said contact your service provider and they will inform Openreach, so hack to square can't contact NowTv. it's time Ofcom got a grip on these companies who cannot be contacted by their paying customers.
  • Reviewer
    Location
    GL20RB
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I've been very happy with the quality, I haven't had a single problem And use BB every day for working from home and for watching netflix,etc. Great customer service when I moved abroad
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We requested to change from Plusnet £38 per month for 5mbs to Now TV. NowTV cancelled our broadband connection with Plusnet and have failed to provide us with their broadband service. We’ve had no internet for a week with no explanation. We keep receiving emails from them saying 2 days to go / 3 days etc & nothing happens. Still no internet & no explanation. Should have paid attention to earlier reviews!
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with these guys now broadband ( sky ) speed is a joke and so is the phone line no one has contacted me from when in contacted them regarding this . Also the no debit allowed needs to be paid once a month but phone or online also a joke I signed up to £28 per month I will be lucky if they have taking this payment more than once always more for some reason
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company has the worst customer service experience ever! They lie to you, the never, ever fulfil the promise of callback. Swear if I wasn’t in contract I’d be off. They obviously train the staff to be blatant liars. Worst service and it’s as bad as what seems like dial up broadband! The company is an embarrassment
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Comments
    Really terrible experience with Now. I authorized a change to Now a few weeks ago and was told this would go ahead on 28th May 2020 and router would be sent out. Have had an external fault on my phone line and phoned existing supplier for repair and also asked them about the transfer in case this was the problem. They advised me Now have cancelled the transfer. When were you going to tell me?. I have renewed with existing supplier and sounds I had a lucky escape if this is your customer care.
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Comments
    Really unhappy with overall interaction with NowTV. Similar to client below, have been waiting until mid-November for NOWTV to activate broadband. First of all the box got lost and not delivered and then they refused to send another box out. Finally they sent another box out and then the broadband did not go live as they promised. Definitely doesn't live to the name of "NOW,", maybe they should call it "DELAY TV." In addition, their complaints procedure is appalling, no one will formally respond to your complaints - only the agent on the other end of the phone.
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've had them for two and a half years and it's been the most reliable broadband service I've used. I've had to restart the router six times or so in this period and that's pretty much it. Not straight-forward to find the contact phone number but this is similar with everyone these days.
    I'm sorry that they don't offer service where I'm moving.
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    My wifi didn't go on fir the first day when it was supposed to go on so i called the customer service and they quickly pass me on to relevant team and send an engineer in a day. The engineer work very hard for hours to fix the problem and in the end he manages to produce a very satisfying result.
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Premise: I like to be left alone. I hate getting promo emails and being bugged about what 'more' I could get from the service. NowTV leaves you alone - some love this, some hate this.
    The one downside is that sometimes they leave you alone a bit too much, like not warning you when the costs are going up because the 12 months of contract are over. But everything else that they could tell you about is just really easy to find on their website, so I actually prefer it.

    The offers are very good, especially for someone on a budget, like me.

    The broadband was just fine, speed was great, worked great even with several devices connected to the WiFi.
    It did occasionally give some problems when it would temporarily stop working (for 10 to 30 minutes) and all you could do was wait - but I'm pretty sure it has more to do with the location of my flat 'cause I had this same exact problem with the previous provider.

    Customer service is fine. Actually the best cancelling experience I've ever had. I've recently had to cancel after over a year with them because I'm moving country, and it was all done in 3 minutes. I've always been kept on the phone for half an hour trying to cancel services, instead the operator didn't insist, was very nice throughout, never pushed, and was super helpful in cancelling the plan just before the next payment. Awesome experience right there.
  • Reviewer
    Location
    Glastonbury
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful broadband connection. Kept disconnecting and within 5 days, I have ended my new contract with them and switched to a more reliable company
  • Reviewer
    Location
    Glossop, Derbyshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Provision over the past year has been very good, with 14mBs download and 1mBs upload on average. Renegotiation of the deal was required as renewal cost was a steep rise. A pity they did not offer their best price in the first place! Your offer was not as good as I negotiated with NOW Broadband. Why is that? Pricing seems a bit of a mystery and your service is not necessarily the best/cheapest.
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Run a mile and don't bother. I haven't even managed to get my broadband connected and its been two weeks since the engineer came out. The customer service agents have no idea what they are doing and no one helps you. DO NOT USE THIS PROVIDER.
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I really wish I didn't enter into this contract, it was the cheapest on offer and I took it. Thinking what difference can there possibly be between the providers?

    The price is good, for the deal period only. The router is very poor - you will find yourself wanting to get yourself a new one (£60+). The wireless range is abysmal, doesn't cover even a small 3 bed home with the router in the middle. Want to use it in the garden? Forget it.

    However the major problem with Now TV is the connection reliability. It frequently drops out, then you can't connect for another 5-10mins - you spend time at the router, resetting and playing with settings and no change. Then slow speeds for periods of many days.

    Don't get me wrong, we had periods of a month with no issues. However over the 12 months we have used Now TV, we have had 10 periods of between 3 and 10 days - with frequent drop outs throughout those times. Along with not being able to connect, and we live in an area where mobile signal is not the best so we rely on it.

    I have read many reviews reporting the same issues on connection dropping out. Its not an isolated situation.

    Customer service is poor, waiting times on the phone are long. Not particularly helpful when you finally do get through. Problems persist anyway.

    I'd say, stay far away. Its better to pay twice as much and get reliable internet than this nightmare.

    Go with Plusnet, EE or BT. The first 2 aren't much more expensive and from reviews seem to be far more reliable.

    Don't cheap out on your internet, DO NOT USE Now TV - you will regret it when those periods of constant disconnects and poor connection speeds arise - while your waiting the 12 months until you can move without paying a fee.
  • Reviewer
    Location
    Gosport
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just switched to NOW TV and switch over day came and went, after speaking to customer service they told me the phone had moved across and they were still working on the fiber. phoned again today and they now say there is a problem that they are not sure what it is and it is OpenReach that are causing it, and they will get back to me in 72 hours to give me an update. This si astounding that it takes 72 hours to get an update, with working from home i need internet to do my job and so far NOW TV has let me down, if they get nothing back to me in 72 hours (22 Dec) i expect i will be without internet for christmas holidays, if this is the case i will be cancelling and moving to someone else.
  • Reviewer
    Location
    Gosport
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Really bad experience with the customer service. I had a no contract option with them, I explicitly said I wanted to keep the account open due to the no contract option but I'm vacating the property and don't have a move in date for the new property. They mismanaged my account for 9 weeks, keeping the line active despite the property having been let and the new tenants using the line. I've had broken promises to fix the issues, refunds promised that never happened, promises for supervisors to contact me that never happened and customer service staff hang up on me. Appalling service
  • Reviewer
    Location
    Greater Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    I'm getting good speeds when it works but it keeps dropping around 7 - 8 times a day. Engineers have been out at least 6 times and I've phoned at least 20 but everything is a temporary fix. Sky use the same router and people have the same problems. I know it's the router but they don't want to accept it not to mention the signal only reaches one room. Definitely avoid now broadband, get BT who can offer the same speed but they have the best routers, that's who I'll go with once my contract is up
  • Reviewer
    Location
    Greater manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Well my activation day was yesterday 26/10/18 and I have no internet connection.
    It’s not good start nowbroadband.
    Also it’s half term and I’m stuck with 2 kids that are so frustrated that they cannot play there favourite online game fortnite.
    Reading other forums I’ve come to realise that I’m not the only new customer to nowbroadband that has no internet on activation day.
  • Reviewer
    Location
    Greenhithe
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Poor connection. Keeps cutting in and out, weak connection. Would not recommend. Will be changing over to better internet provider as soon as the contract ends.
  • Reviewer
    Location
    Guildford
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    I was promised a minimum speed that has not been delivered and is looking more and more like it never will be, even though my last ISP managed to do so.

    They changed my phone number without telling me and without my consent even after promising me it would not change. Incorrectly billed me and the list goes on. The only good points so far is their customer service is pretty quick and they do try to be helpful. Also the reliability is quite good.
  • Reviewer
    Location
    Gwent
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Purchased NOW broadband and the whole experience from the start has been great. Broadband went live on the expected day with no issues at all. I live in a property that has the downstairs area in a basement so I wasn’t expecting much but to my surprise I get full WiFi signal every room of my house.
    So pleased, great service
  • Reviewer
    Location
    Gwent
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Takes most of day to get through to customer service and just found out that caller withhold and call baring is extra , looks cheap on face of things but bits like this add's to the price. Broadband not the fastest either. Can't wait for contact to end and I'm gone.
  • Reviewer
    Location
    Hammersmith
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been trying to switch from BT Hyperoptic Broadband to Now.

    Firstly entering my postcode does work for Now despite being here almost 2 years.

    Then tried to call the number to switch that way but first 2 attempts gave a we are currently very busy and a disconnect.

    Just tried for the third time and after waiting for an agent for 15 mins I hung up and looked at this website, they really dont appear to be a good supplier. Just told me to go to the website and use help/live chat.

    if that is how they treat new business it doesnt look good for existing customer.

    You would think they would ring back when they have some customer service reps after asking for my mobile number.

    I suppose you get what you pay for with a cheap Broadband supplier.
  • Reviewer
    Location
    Hampshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would give them zero stars if I could.

    Appalling customer service, couldn’t care less what you think only interested in money huge mistake signing with them.

    I have lodged a formal complaint against them with the regulator.

    If you are thinking of using any of Now TV services, DONT.

    GO anywhere else then with them
  • Reviewer
    Location
    Hampshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutely shocking - waiting 12 weeks and still no broadband. has been set up 3 times and then cancelled after 48 hours. no ownership in NowTV. avoid at all costs.......
  • Reviewer
    Location
    Harlow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ***AVOID AVOID AVOID*** after waiting over a month with no updates, the company eventually told me that the order had been cancelled by mistake. They said I had to re-apply....(Not Likely). The staff are all on a work experience from a primary school. they are thick, rude, unprofessional, non empathetic, and totally useless. (They all seem to be based in Ireland! Make of that what you wish.) They quote data protection, and won't tell you who they are, they really don't understand life because they have no life experience. Pay peanuts, get monkeys!The negative feedback and comments on this site tell the truth. In fact they will not be around soon they are so bad, Virgin is much better, are they are also useless so YOU HAVE BEEN WARNED. ***AVOID AVOID AVOID***
  • Reviewer
    Location
    Harrow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    There is problems constantly it can work and then suddenly speed I'm getting us 0.56mb/s and then back again to 70. I've been told by two ppl at now tv that the routers they provide are old and unable to maintain the speed they promise but when trying to raise with someone to get a better router the managers insists that the information is not correct.
  • Reviewer
    Location
    Harrow
    Reviewing
    NOW Broadband
    Date
    Comments
    AVOID, AVOID AVOID!! They lure you in with attractive offers at discounted rates, but what's the point if they can't deliver your broadband on time. Absolutely appalling customer service. These shysters provide connection dates then renege on them. If you want a bunch of clowns masquerading as broadband providers who mess you about, fail to call back with updates (despite promising to) give you misleading information, are truculent, surly and downright unhelpful and leave you hanging in the breeze, then these are the guys to sign up with. However, if you require a competent company, who will stick to the advised connection date, I suggest you look elsewhere. The only saving grace is no contract. I shall be changing provider tout suite. Honestly, save yourself the hassle and take your custom elsewhere. No matter how competitive their rates appear, no service is no service, and is consequently no use whatsoever.
  • Reviewer
    Location
    Hastings
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give 0 stars. Intermittent useless broadband. Offered £10 compensation for no proper service since mar 2021 to 28th jan 2022. Constant phone engineers sent out for broadband issues. Even engineers were confused as to why they were sent when it's a broadband issue.Run away from company absolutely useless. Would not recommend.
  • Reviewer
    Location
    Hastings
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am not even connected to now Broadband yet and they can't explain why the order is not being completed,I ordered on the 8th of july 2021 and they took over my line on the 26th but i still have no hub or start date, when i tried to cancel the order they said they need 72 hours and have to pass it over to a manager to confirm the cancellation??? This is a worse company than Italk avoid at all cost.
  • Reviewer
    Location
    Hastings
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’m paying £30 per month for super fast broadband, yet I’m writing this review on my phone using 4G because I have no broadband signal. Yet again. I am heartily sick of paying out for a ‘service’ which fluctuates between unreliable and non-existent.
  • Reviewer
    Location
    Hatfield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very bad customer service. False information shared with customers. Changed our instalment day for WiFi twice and cancelled account without notice. Would highly not recommend.
  • Reviewer
    Location
    Hatfield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The only problem I had was the Broadband box kept on resetting itself but problem solved within a few days of them sending out a new router other than that broadband speed quite high hi very good no cutting out no issues customer service has been polite I would recommend it
  • Reviewer
    Location
    HAWICK
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I think I might be quite fortunate after reading the litany of complaints made against Now. My order was cancelled by them yesterday without reason and was due to go live in a week.I have decided not to phone them as I don't want the service (if you can call it that) and I don't want to be charged for the call. One commenter stuck out in my mind was the person that bought a months TV deal only to be charged again the following month as he didn't cancel it! As he put it 'a month should be a month' this to me is surely terribly wrong.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One problem with using the internet for so much is that it needs to have enough bandwidth for several things at once! So we decided it was time to upgrade the internet. We went onto a popular Meerkat-fronted comparison site and settled on NowTV Broadband. They set a date of 21st May for a switch over.

    We realised that, in for a penny in for a pound, it would make sense to upgrade to their super fast broadband. So we called on 15th May, a week after signing up, to ask if we could upgrade to an even faster package. We were told to ring back after the connection went live, to make the change.

    The day of the connection change came and went with no switchover. The following morning we called again, to see what was happening. We were informed that it was being dealt with, that the change would happen in the next few hours. We were assured that our current connection wouldn’t be switched until after the new connection was ready.

    A few hours later the internet and telephone lines cut out. We installed the new NowTV box and nothing happened.

    We called back and were told that there was a problem. We were given no details on when it would be resolved, or what the actual issue was. We were told a manager would call us back at some point. The customer service agent couldn’t say when, simply gave a date 3 days later by which she ‘hoped’ a manager would be able to call us. They said the problem was showing as flagged on their system as being explained to us on 15th May. When asked if they could review the recordings of that call, they said they would not and refused to give them to us but admitted they existed.

    We then called our previous provider and asked if there were any problems with them or with Openreach (the vague reasons for the problem we were given). An engineer assured us that there was and should be no problem.

    No other contact from NowTV was received. No internet connection came online.

    This morning we have called twice and both times have been given different information, which doesn’t match. We have been told that we will be called back multiple times, no calls have been forthcoming. They have refused to confirm these issues. When asked for information on how to check the fault with Openreach we were told to google the number and when it was explained that not having internet made this more difficult and asked for the number we were told that due to GDPR we could not be given a number, despite it being in the public domain.

    We asked to make a formal complaint. We were told to go online.

    Times are tough and they are obviously working under strain. Technical difficulties happen. The tone and support from NowTV has made it impossible to feel reassured that I will be able to work effectively. They indicate it could be up to 10 days before the fault is corrected. This is despite the two week period between signing up and the connection coming online. It has also been over a week since they claim (erroneously) we were informed.

    Looking on NowTV’s own forums reveals that this exact issue has happened countless times before. Each time they have blamed other companies but been ultimately responsible. On occasions it has taken them more than 16 days to resolve the issue.

    In the meantime, we are stuck with no broadband, no telephone line, and no clue when we will be able to even know when work can resume.

    They have now said that they would escalate the problem to 'Tier 2' and call us within 72 hours. It has been over 100 hours since then. Still not a single call or email. No apology.

    I’m not on the frontline but I value my work and I want to look after my clients. In these times isn’t fulfilling internet contracts, or at least being prompt and active in resolving issues, a basic moral duty?
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved to Now Broadband a few weeks ago after having terrible service for 18 months from a different provider.
    The transfer was faultless. Router is lovely and quiet (unlike the one from previous provider). More importantly, our broadband connection never drops out, the speeds are good and it copes with our multiple devices.We are loving this service and it has made us realise how poor it was from our previous (big name) provider.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't go near this company! unless you would like no connection and a barrel full of excuses about how BT "Open Reach" are to blame. Just wish this website advertising was more honest.... some like - There no NOW in now TV just empty space and certainly no chance of broadband being connected anywhere near the agreed date. Ps. you will be required to chase them as they will not communicate with you, they taken to putting their "head in the sand" with new customer and hoping for the best.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    4 weeks after I purchased the broadband package it has still not been installed. 4 phonecalls to NOW Broadband - the rudest customer service agents you will ever have the pleasure of speaking to. If they promise you a call back from a manager, they are lying. Complaints are not recorded correctly, if at all. The call will never come. Cancel your service if you haven't done so already, request your compensation and get out quick! What a shambles!
  • Reviewer
    Location
    Heysham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking. Don't waste your time or money. After over two months of trying to get Now Broadband set up I have given up. In total I was given 9 different instalation dates, the only one of these which wasn't cancelled, moved or just didn't get booked correctly I sat at home all day and the engineer didn't turn up. They seemed absolutely incapable of booking an appointment for me, I would be told I had a date then 2 days later they would ring me and ask for three dates, invariably about a week after my original date, then they would say the first one hadn't gone through. After hearing 'I can only apologise' for the 100th time I realised that was literally all they could do and gave up.
  • Reviewer
    Location
    High Legh
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Swapped from Plusnet 6 months ago, easy to set up and speeds have improved.
    Better 5Ghz signal than previous one.
    Router seems reliable.
    Very pleased with package deal, £25 fibre + all calls.
    Website clearly laid out & simple to navigate. Router page allows easy configuration which suits me. Some suppliers routers restrict settings.
    Highly recommended.

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