3,751 Customer Reviews over 376 pages
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- Location
- darlington
- Reviewing
- Plusnet
- Date
- 2015-01-29
- Comments
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the worst experience of my internet history, i have used virgin/sky etc which all have been perfect, switched to plusnet and it is a living nightmare, i am being cut off daily 2 or 3 times, when i rang up the 8th time they had me taking my phone socket to pieces to try to fix the problem myself haha what a joke im no engineer, there customer service is non existent, they had the cheek to offer me a £2 discount for all my troubles even after admitting there is a fault (insult) is the word for that... the sooner my contract is up the better, put simnply plusnet are horrendous, im giving 1 star all round as there is no option to give a 0 star rating, 1 star is still generous, to any potential customers please avoid and go somewhere else as you will regret it otherwise !!!
- Location
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- Location
- South Suffolk
- Reviewing
- Plusnet
- Date
- 2015-01-29
- Comments
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Surprised speed is so poor and always an excuses. Worse than it was with B.T. wired connection! I believe i have been miss sold fibre as the cable to my house comes over fields, was assured by B.T. and Plusnet it was fibre and the wiring across the fields would not be a problem as would be fibre optic either side! Silly me I'm thinking as I think of the story of the Kings new cloths. Was warned of priority usage, by Plusnet, slow me down to speed up someone else - yep I'm sure it happens!
Save spending out money to leave Plusnet don't go there! Being a pensioner on a low income I can't afford to leave at this time. Rely on broadband as live in rural countryside and seldom see anyone, it's contact with friends and family for me! Need shopping on line esp. groceries, it's so disheartening when you try and amend a shopping order and broadband is so slow in the evening when others are doing the same - points to priority use or my being far away from exchange which I was told was no problem with fibre optic connection!
Not a happy bunny wish I had stayed with BT sooner the devil you know!
- Location
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- Location
- Southport
- Reviewing
- Plusnet
- Date
- 2015-01-28
- Comments
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After i changed provider Plus net where still billing me 3 months later Then i got another bill for £42.55 for cancellation charges after they said there wouldnt be any.Customer service is really bad and it takes at least 15 mins to get through. On a positve note broadband is pretty good but i would not recommend.
- Location
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- Location
- Redditch
- Reviewing
- Plusnet
- Date
- 2015-01-28
- Comments
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I chose to go with Plusnet in Sept 2014 after three solid years with Virgin Media purely to reduce costs. We had everything installed at our house in Birmingham as per the dates and things were going pretty well. We moved home on December 17th and arranged for our broadband to be moved to our new address. We were told it would all be sorted on the 24th December, so Christmas eve, Christmas came and went, as did New Year - still nothing. We finally got online on 7th January. About a week after this the broadband went off, this was because we changed our direct debit details and apparently this hadn't gone through in time when the bill was requested. We subsequently paid this over the website and we were back up and running. Suddenly out of nowhere our broadband went off again on 22nd January. We tried to call Plusnet on their 0800 number but our phone line wasn't working so we had to use our mobiles. We were on hold for over half an hour before we ended the call still without an answer. We decided to try to contact them through the website, where we finally started getting some responses. We were told that they can look into the problem but we may be charged £50 if it is a fault on the internal wiring, which I was shocked with as we haven't touched anything in our house and we only use the wifi for logging onto the internet. I told them we won't be paying anything as it is a problem on the line into our house. We have basically had to accept the liability of a £50 charge just to get them to speak to us on the fault. Subsequently they have asked me for my mobile number, which they already have, and some dates that I can do. I told them on Tuesday I could do certain times that week and they never came back to me, so now I have to rearrange next week so they can send someone over. I was then sent a link to a youtube video to check my phone line, which I found bizarre. I work as an electrical engineer for a large consultancy so I think I know how to check a line in my house! We still have no answer from their customer services department as to when they are going to actually bother to fix their line. My wife works from home so she has had to go to Costa just to get online. They are an absolute disgrace and they need to start getting a grip, I don't know what has happened to their company they used to be pretty good but they are awful now. I wish I could cancel my contract but I will have to pay the remainder of it. TRUST ME IF YOUR THINKING OF USING PLUSNET, DON'T, THERE ARE MUCH BETTER COMPANIES OUT THERE, LIKE SKY, VIRGIN, TALKTALK ETC - AVOID PLUSNET LIKE THE PLAGUE THEY WILL NEVER SORT THINGS OUT FOR YOU - THEY JUST SEND LINKS TO YOUTUBE VIDEOS TO FIX FAULTS - ABSOLUTE JOKE.
- Location
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- Location
- Edinburgh
- Reviewing
- Plusnet
- Date
- 2015-01-27
- Comments
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Customer service is very poor. Do not trust the online chat service.
When things go wrong they are of no help, and seem happy to loose a customer rather than make up for their mistakes.
- Location
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- Location
- York
- Reviewing
- Plusnet
- Date
- 2015-01-27
- Comments
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One star is far too generous for this utterly disgraceful company. The absolute WORST company I have ever dealt with. Have left me without a land line or broadband for over a month now. I've rung and rung and rung - sometimes up to 4 times a day EVERY DAY for the past month. Each time I have to repeat myself to a different representative and am told that the last person I've spoken too has misinformed me. There Customer services are polite but TOTALLY INCOMPETENT!!!!
It has been a catalogue of failures on Plusnet's behalf and on the meantime I'm being told (for the fourth time now!!!) I'll have at least another 5 working days before broadband can be switched on. In the meantime Openreach are telling me that there is a fault with the broadband line which they can't mend until Plusnet give the go ahead to send a broadband engineer which they won't do until the Order goes through in five days time. I will then have to ring plusnet to book the engineer which will take a further five days!!!!!
I have written this in the hope that someone from Plusnet will read it and get this sorted!!!!!! SHAME ON YOU PLUSNET!!!!
- Location
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- Location
- dorset
- Reviewing
- Plusnet
- Date
- 2015-01-27
- Comments
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OMG, what a bad service in every way! I stayed with them over 2 years and really regret it now. The broadband connection was very bad, always unreliable and very weak. My line stopped on 4 to 5 times a day but until 10 times, it's not considered a fault to them! so you have to pay and cope with bad connections. I only had a max of 0.5 MG if lucky, now with BT same line is giving me 2MG! I called to cancel my contract and was told that my fee was £60. Now they are asking for a massive £139.90 for the remaining months on my contract. I have an email confirming my exit fees but they don't want to acknowledge it, stating their T&Cs. They rip you off, bad at customer service, don't know how to provide a reliable broadband and are more expensive than BT at the end so why would you go with PLUSNET???
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-01-23
- Comments
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Plusnet is horrible. Every time you want to speak to them, you have to wait AT LEAST 30minutes to get through. We have had 5 (!!) engineers coming to our house (5 days we had to take leave and lost money) and when the 5th one came he was in in 5 mintues and did not understand why it was so difficult for the others..
We got some compensation but losing so much time, money and patience is hard to compensate. We waited 2 months on top of the month we already had to wait. My name (girlfriends) is not on the account but is in the username and I could not change the address, fair enough but when I asked him (after 45min on hold) if he could call my boyfriend 'to confirm' he said that he could not do that. Horrible customer service, AGAIN.
FInd another company, maybe one that is more expensive because the frustration is really not worth the difference.
- Location
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- Location
- Leeds
- Reviewing
- Plusnet
- Date
- 2015-01-22
- Comments
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I have been a customer with plusnet for years, and decided to move to sky recently as I got a better offer. If you work during the day and need to call them in the evening it is completely impossible to get through to anyone. Call waiting times are generally in the region of 45 minutes which is just unacceptable. I am currently queuing to pay a cancellation charge I was unaware I'd be getting but was clearly hidden in the small print somewhere and have been waiting for 20 minutes and counting. I am not impressed with Plusnet at all and have no idea how they have any reputation for good customer service. The waiting times themselves are an indicator of shoddy customer service to me. DO NOT USE!!! I'm much happier with sky.
- Location
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- Location
- York
- Reviewing
- Plusnet
- Date
- 2015-01-22
- Comments
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Plusnet changed my going live date 3 times ad forgot to tell my previous provider so was without Interent for 24 hours.
Referral not showing & been told I have to get the person I referred to phone or email them to clarify I did indeed refer them (even though I was actually there at the time they signed up and input my referral info).Customer service were polite enough but no help at all.
Their ticket system only ever gets answered if they feel like answering otherwise you could be waiting for ever.
Absolutely digusted with them and I have not even been live for 24 hours yet...
Avoid at all costs. I will be taking advantage of the 14 day cooling off period and leaving ASAP.
You have been warned!!!!!!
Plusnet do not "do you proud"
- Location
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