3,751 Customer Reviews over 376 pages
-
- Location
- Moray
- Reviewing
- Plusnet
- Date
- 2015-01-22
- Location
-
- Location
- Sheffield
- Reviewing
- Plusnet
- Date
- 2015-01-21
- Comments
-
Speed was always poor and connection erratic. Changed to EE and speed was immediately excellent and connection continuous on same landline etc. Despite excuses and prevarication for over a month, Plusnet now want to penalise me by charging over £50 for cancellation which they intend to take from my credit card without my permission. Be very careful if you deal with this organisation!
- Location
-
- Location
- NW Kent
- Reviewing
- Plusnet
- Date
- 2015-01-20
- Comments
-
Reading the past reviews I'm doing OK. Signed up 29th Dec and I am still waiting for the goods and services that I agreed to enter into a contract for. No phone service or broadband. The router failed to arrive, I chased and I was told it was not sent yet. Apparently sent again! Nothing to date. The couldn't care less attitude was apparent from a person I spoke to at 'tech support'. Brilliant advice given when I stated I wished to raise a complaint. "You need to do that online" Tell me how I will do that then? He really didn't give a damn..Plusnet are not fit for purpose.
- Location
-
- Location
- Cottenham cambridgeshire
- Reviewing
- Plusnet
- Date
- 2015-01-19
- Comments
-
Pathetic customer service..slow speeds..unstable internet..would rip you off upon cancillation..tried to charge me for one extra month..upon asking reduced it to one month with no apology..very rude customer service assistant..
- Location
-
- Location
- Derby
- Reviewing
- Plusnet
- Date
- 2015-01-19
- Comments
-
I just changed my package to Fibre and as normal customer service were great. I have been been with Plusnet and Force9 before that for over 12years. Never had a problem and they have always done what they said. Looking at some of these reviews it seems people forget that it is BT who fit and maintain the lines.
- Location
-
- Location
- London SW19 3RD
- Reviewing
- Plusnet
- Date
- 2015-01-17
- Comments
-
We've been with PN for just over 6 months and already we have suffered outage twice. Currrently we've been out for 3 days with no sign of when a repair will be forthcoming. The communication between PN & BT Open Reach (who do the repairs) is very poor. I have ben told today that following the the estimated time of repair (48 hours) BT have another 72 hours to get back to PN with news. In this day and age this is clearly unacceptable. If you are thinking of joining Plusnet, don't.
- Location
-
- Location
- Devon
- Reviewing
- Plusnet
- Date
- 2015-01-15
- Comments
-
Recently switched from BT to Plusnet to take advantage of considerable savings. Transfer and set up was very straightforward. An issue arose over vouchers that were supposed to come with the package. These did not arrive. I used their website to sort it out. Average response time for each query was about 30 hours. At one point I was told I would have to wait a week to receive a link in an email!! In the end, even this was a day late. Now sorted however. My main gripe is the thoroughly nasty router provided (technicolor TG582n). Its range is abysmal and unless I'm in the same room the signal strength drops off dramatically. In the same room signal strength is about 86%. In the next room this drops off by 20%. In my bedroom (about 15 metres away) the signal drops to virtually nothing. I will either have to accept staying in the lounge or buy my own router - ugh
- Location
-
- Location
- Staffordshire
- Reviewing
- Plusnet
- Date
- 2015-01-14
- Comments
-
Not very often do you find a review to say they're having a good experience with a provider, and I've definitely had bad experiences in the past with different ones I won't comment on.
I've been with PlusNet now since Aug 2014. The set up was very smooth, I did it online. I was asked to pay a months worth upfront, which I paid there and then. They sent a confirmation email almost immediately. A week later they sent the set up box containing everything I needed, but was asked not to plug it in until the date they requested, I think it was around two weeks after. I plugged it in on that date and I've not had any problems really.
We have 7 devices connected wirelessly to it and a console connected via the Ethernet cable, granted not all at the same time but there really hasn't been a problem with the connection and speed. It always goes as fast as the device will keep up with. It's very reliable and even when going out of range which is usually around two doors up when standing outside, as soon as you walk back into range you're connected again.
I've not had to contact the customer services up to yet so I can't comment on that part, but as far as my bills are concerned they're the same amount every month, which is the amount I had agreed to when signing up and it's taken out on the same day every month.
- Location
-
- Location
- South Yorkshire
- Reviewing
- Plusnet
- Date
- 2015-01-12
- Comments
-
Was fine, albeit slow and suffered a few drop outs on my router, stayed with them for 6 years.
Then, all of a sudden, a charge appeared on my bill for £20, which nobody could tell me what for, instead choosing to baffle me with nonsense. And then, I decide to move away and they slap me with a £30 fee for cancellation, out of contract, and don't tell me about it - instead use quite a threatening sounding e-mail which says they will 'take further steps'.
I won't be back.
- Location
-
- Location
- Ashington
- Reviewing
- Plusnet
- Date
- 2015-01-12
- Comments
-
Rubbish no wonder it is cheap lost count the times I have had to phone them down to 1.5 will be moving to another company ASAP when contract is up having to phone again today another 15 minute wait
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.