322 Customer Reviews over 9 pages
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- Location
- Brentwood
- Reviewing
- POP Telecom
- Date
- 2017-09-28
- Comments
-
I almost didn't sign up with Pop Telecom after reading the reviews here, but when you look at BT reviews, it's plain that the only people leaving reviews here are those who want a grumble and not those who enjoy the service.
I got online yesterday. Yes, I had to wait to be connected, but that's down to bt openreach installing the line and that would be the same with everybody. Everything was done as expected and the speeds I'm getting are good too - but I know I'm in a good area so expected that anyhow.
Personally I'd say to ignore the silly comments about speeds. Everybody except the cable companies (maybe it's only virgin these days) uses the bt openreach network, and no company can offer faster or slower speeds, simply because they all use the same equipment. If speed in my home is good with bt it'll be good with pop telecom too, and anybody else who sells broadband. Likewise, if it's rubbish with pop it'll be rubbish with anybody else using bt openreach. Whinging about one provider is just plain dumb folks. You may as well complain that it rains more on your garden than it does on your next door neighbour's driveway.
Looking at some of the whines on here, many seem to be from people who don't pay their bills but expect to remain connected anyway. Seriously, get real. I saw someone moaning about pop telecom getting their name wrong. Given that the buyer types his or her own name when they sign up online, that's a pretty silly complaint. Learning to write your own name properly would resolve that particular problem.
If you don't look into expected broadband speeds before you sign up, you've only got yourself to blame if the service is slower than you expected. If you don't pay your bills, don't get annoyed when you get cut off, if you sign a contract and then think you can just bale out whenever you fancy, move back to the UK from CloudCuckooland.
I signed up with pop, got what I expected, when I expected it. Not sure what else I could have asked for.
- Location
-
- Location
- Brighton
- Reviewing
- POP Telecom
- Date
- 2017-08-06
- Comments
-
Avoid. They proactively miss-sell insurance and charging numerous other amounts, claiming it was in error but then not refunding. Shocking behaviour.
- Location
-
- Location
- Bristol
- Reviewing
- POP Telecom
- Date
- 2017-10-10
- Comments
-
The only quick thing about POP is the speed that they debit your account.
Their customer service is appalling, no email contact and telephone support is Reeeeeally slow to connect.
would not recommend to my worst enemy ! Avoid
- Location
-
- Location
- Bristol
- Reviewing
- POP Telecom
- Date
- 2023-07-25
- Comments
-
MONEY GRABBING and AGGRESSIVE. You think you have a good deal then they add on extras like landline assurance and router assurance. My 18 month fixed price contract ended 30 September 2022. Due to issues with their service (that’s another story)I decided to move to another supplier. They were informed of this on 8th September. On 28th (2 days prior to contract end) I received an email
“We have noticed that you have failed to return your equipment after the end of your contract as per our terms and conditions. This equipment is the property of POP telecom and as such needs to be returned.
Please arrange the return as soon as possible to avoid being invoiced for the equipment that is outstanding.
If you do not return the equipment within 14 days we will invoice you for the value of the equipment.”
The equipment was returned and I heard nothing until last week (late July 2023) when I received a “Letter Before Action” which read
“Despite all attempts to contact you by letter, email, text and telephone you have chosen not to pay the outstanding balance on your account totalling £30.05
Failure to bring your account up to date will result in your account being passed to our collections agency DCBL as seen on ‘Can’t pay we’ll take it away’ to pursue the outstanding balance and the contract termination charges. You will be liable for our costs plus the costs of DCBL.”
I have never received an invoice for this amount.
I contacted them to ask for an explanation. They say the charge is for not giving them 30 days notice. I have asked them for a full breakdown of all the attempts to contact me and when their records say they were advised of my termination.
Since starting to type this I have received an email stating they will write off the charge as a gesture of goodwill.
- Location
-
- Location
- bristol
- Reviewing
- POP Telecom
- Date
- 2021-04-05
- Comments
-
Terrible company. internet goes down multiple times every day. the router they send is so cheap and rubbish and they customer service is terrible. do not recommend.
- Location
-
- Location
- Burnley
- Reviewing
- POP Telecom
- Date
- 2022-08-14
- Comments
-
Avoid Pop Telecom!
Service was on in general however trying to switch away from them is a disaster. I paid the outstanding balance in full. They then decide to send the outstanding balance to a debt collection agency and now refuse to talk to you or accept any complaint.
- Location
-
- Location
- Bury St Edmunds
- Reviewing
- POP Telecom
- Date
- 2021-09-23
- Comments
-
I have not had any problems with POP telecom. Their customer service has been excellent and their support fantastic. Zoe has been really helpful in a recent question I had.
- Location
-
- Location
- BURY ST. EDMUNDS
- Reviewing
- POP Telecom
- Date
- 2018-08-23
- Comments
-
I put up with this for a year and a half. I complained Serveal times did improve temporarly. Had 5 months left and tryed to change provider they contacted me and threatened me with a cancellation fee. But gave me the same deal as other provider. My service is now worse than ever. Now I'm stuck with this crap service for another 2 years. What an idiot. Can anyone help.
- Location
-
- Location
- CAERPHILLY
- Reviewing
- POP Telecom
- Date
- 2018-01-11
- Comments
-
stay away from this company as they con old age pensions into singing up and when
you cancel with them they still take your money,
three mouths after you pay the cancellation fee over a £100 they then took money out of my account without even letting me know, phone them and got on were with them so please do your self favor ans say well away from them.
- Location
-
- Location
- Cambridge
- Reviewing
- POP Telecom
- Date
- 2021-09-13
- Comments
-
Good speeds with normal reliability. Had one problem and it was solved within the hour. Courteous staf that had good manners! Was checked with new deals, and accepted one, gonna stay with this company for as long as I can if they continue like this!
- Location
-
- Location
- Campbell place
- Reviewing
- POP Telecom
- Date
- 2024-02-13
- Location
-
- Location
- Cardiff
- Reviewing
- POP Telecom
- Date
- 2019-12-01
- Comments
-
Signed up as they were offering a much cheaper deal when my current deal with a different company came up for renewal. The first thing they did was to send an engineer around, even though one was not required and no-one could tell me what he was needed for. Even the engineer didn't know why he'd been sent. Then they forget to tell my existing provider that they were taking the line over, so I ended up paying for two services with POP Telecom refusing to refund the difference or offer any compensation. They told me that this was actually my fault because they said I had asked for an additional line and not a take-over, despite there being evidence not only from me, but the staff who emailed be, that it was a take-over. The router they sent was faulty and I asked for a new one, but they kept telling me they had no record of the first being faulty and so could not replace it. I even called and wrote emails to them asking for help, only for them to say they had no record of me contacting them about it and so could do nothing. It's been a month now and no wifi. Also, no help on the weekends, or at all really, and there seems to be a mysterious 'management' who makes all the decisions regardless of how wrong and unfair they are. I've never got through to 'management' and no-one has ever been able to give me details of who these people are. Seems to be run by amateurs who really have no idea what they're doing. Avoid!
- Location
-
- Location
- Cardiff
- Reviewing
- POP Telecom
- Date
- 2019-12-20
- Comments
-
I switched to POP Telecom via USwitch a couple of months ago. I took the £13.50 12 month deal and the order confirmation email I received from POP Telecom confirmed this. However, my bill for next month states I owe £18 and, when I called them up, I was told that this was £4.50 of 'assurances' which had been free for the first two months. The 'assurances' were apparently to cover any breakdowns of the router or phone line, but my router was broken on arrival and they refused to replace it, so it's essentially just profiteering. When I asked why this was not on my order confirmation, I was told that there was 'no legal requirement' to include the full cost in any such communication. Further, they said that as the bill had already been generated, I could not remove the 'assurances' for the next month, only the month after. However, they could not confirm exactly how much I would then be paying then and whether or not it would be the £13.50 I signed up for. When I asked where I could find information on these charges, I was told I could only find them by using my mouse to hover over a specific question mark during the ordering process. When I said that, given that the cost was not clear on their website and not included in the order confirmation, that it seemed like a hidden cost, this was denied with claims that it had all been signed off by OfCom and they were entitled to do this. Worse was a bizarre conversation with a supervisor who, when I asked to be put through to their complaints department, said that 'higher management' would make a decision about my complaint and call me back later - He did not even know what my complaint was, so I asked again to be put through to their complaints department. He said that their complaints department was 'dealt with' by management. So I ask which management, to be told his floor manager. I did not understand what his floor manager had to do with my complaint, so asked again at which point he admitted that POP Telecom have no complaints department. He then told me that they'd be going for 29 years, had lots of really good reviews, were a very profitable and successful company with 50,000 customers as a justification for not having a complaints department. So, I just have to wait for his floor manager to call now - I can't waiting for my contract to end so I can finally move on!
- Location
-
- Location
- Castlewellan
- Reviewing
- POP Telecom
- Date
- 2017-07-27
- Comments
-
People do not use they do not send out a bill that u r to pay the next day they take over your line when u do not pay it they cut u off I mean your line is dead keep away report them as by owns the lines they use as they will not tell u this by is the one that should and can stop them they r rude and hound u on your mobile like 10 calls for a payment which is not to be payed until a month away and u will have to block r report them to the police I would tell others to get beeline and then u can leave they r crap
- Location
-
- Location
- Chadwel
- Reviewing
- POP Telecom
- Date
- 2023-10-25
- Comments
-
Worst and unprofessional company.If it was in my hand I would give POP telecom negative 100.I decided to moveI to another customer because of pop telecom worst services, Internet quality and after many compaints, we gave them notice period of one month but they immediately cut our connection and left us without Internet for a week because we could not find dates with new provider and noone called from POP telecom for apologies. We were with this ship company for 5 years.
- Location
-
- Location
- Chesham
- Reviewing
- POP Telecom
- Date
- 2017-06-07
- Comments
-
Absolutely appalling - the worst company I have ever dealt with. Customer service is aggressive and misleading. Poptel overcharged me for almost 2 years and fought hard to avoid a full refund. My contract with them has ended - with appropriate written notice on its due date and they are trying to impose a £50 disconnection fee (not in my contract), late payment charges for the service they insist is continuing even though my contract has expired. Unbelievably bad. Avoid at all costs. My next stop is Off-Com
- Location
-
- Location
- Cheshire
- Reviewing
- POP Telecom
- Date
- 2020-05-26
- Comments
-
Avoid this company. Was sucked in by a new package deal, Internet speed okay dropped out a few times no major problems. My internet contract was due to end and as I am now working from home I wanted a faster connection and here is where the problem started! I took out a new package on the 21st of April. cancelled this contract on the 22nd of April. My new provider were unable to take over the line as pop telecom cancelled the request. On top of this they then DOUBLED my month direct debit charge. I am still being charged double by them now as they won’t let my new provider take over the line. I’m currently working from home so I physically can’t be left without a broadband connection or I won’t be able to pay my mortgage. As they charged my this unexpected bill I am now overdrawn on my account on a very distressing time with the covid 19 situation. I believe they have tried to take advantage of this to over charge customers. I have no idea what to do now as my new provider can’t take over the line as pop telecom cancelled the request after sending my a termination letter! Outrageous.
- Location
-
- Location
- clacton
- Reviewing
- POP Telecom
- Date
- 2023-03-16
- Comments
-
since going over to you on 5th december 2022,we have had many problems,both telephone and internet,being charged for work that was not carried as pop telecom said over reach carried out,now they are asking to be payed by credit card even though a d.d. has been set up with my bank. they are saying this has been canceled but my bank say this is not true.
- Location
-
- Location
- Cornwall
- Reviewing
- POP Telecom
- Date
- 2021-12-06
- Comments
-
Poor intermittent connection and incredibly slow to deal with problems.
- Location
-
- Location
- COVENTRY
- Reviewing
- POP Telecom
- Date
- 2020-05-15
- Location
-
- Location
- Crewe
- Reviewing
- POP Telecom
- Date
- 2022-04-02
- Comments
-
I would advise anyone against using this company. We have spent months complaining of signal drops constantly only to be told we need to pay £200 for an engineer to come out. The most frustrating thing is we paid for an engineer at the start to install it all through them. We have 9 months to go and wea can not get out of the contract as they will charge us a fee despite them failing to deliver the service we pay for. The reviews here are correct it is a dreadful company stay away and do not use them.
- Location
-
- Location
- Crumlin Northern Ireland
- Reviewing
- POP Telecom
- Date
- 2017-01-11
- Location
-
- Location
- Cumbria
- Reviewing
- POP Telecom
- Date
- 2022-07-22
- Comments
-
Tried to setup broadband on their SUPERFAST FIBRE 80 BROADBAND, but after a few attempts to arrange setup, I kept getting emails saying the order was cancelled. This didn't bother POP as they helped themselves to the £40 setup fee anyway. After talking to their customer service (who we shall politely say were unhelpful and disinterested), I am still getting spam marketing calls and emails trying to get me top sign up. Potentially a con, Avoid like the plague.
- Location
-
- Location
- Cumbria
- Reviewing
- POP Telecom
- Date
- 2021-03-30
- Comments
-
Worst company ever.worst customer service ever,no reliability either.the connection cut off numerous times every single day from anywhere upto over an hour god knows how many times we complained but they said they would do a line check and say it was fine when clearly it wasn't.they called me a liar,they charged for a service we were no longer using and had cancelled many months earlier.they cancelled our order with another company without our consent 3 times which they legally cannot do but did anyway as they are nothing but crooks.the service they promised was not what was delivered so who broke contract?I would say it was them but no they accept no blame or responsibility at all,they are making it impossible to leave them with cancelling our switch without consent,we jst want to leave but they won't let us.i have physical and mental health problems and they constantly bombarded me with txts and calls.stay away at all costs,it's not worth the headache
- Location
-
- Location
- Darlington
- Reviewing
- POP Telecom
- Date
- 2017-09-21
- Comments
-
Avoid at all costs first of all they got my name wrong secondly the speed i recievd was 0.456 mps so never paid a penny and still refuse to pay and the second month they just cut my service off yet still charged me and also sent me threatening email regarding payment and refuse to let anyone take over the line.
- Location
-
- Location
- Denbigh, North Wales
- Reviewing
- POP Telecom
- Date
- 2021-07-29
- Comments
-
Rude and argumentative staff. Poor constant signal and customer service team are badly rude and almost enjoy being unhpful and raising their voice at you whilst telling you you can't get out of the contract. Cancel your DD. Company sign you up to something they don't really offer. Stay clear of this company.
- Location
-
- Location
- Denbighshire
- Reviewing
- POP Telecom
- Date
- 2018-02-20
- Comments
-
I have read a lot of the other reviews and I agree with most of them, they tried to add on to my bill every moth, I stopped that! I want to leave them but I am too frightened to.my contract is up but I am frightened of them.I am old and trying to take on all this new world internet is very hard now for me to learn, I do try but I know now I have made a big mistake going with this company.... Think I will just have to stay with them! What a mess.
- Location
-
- Location
- Derby
- Reviewing
- POP Telecom
- Date
- 2020-08-05
- Comments
-
For years I have had perfectly fine wifi internet from various providers. As soon as I switched to Pop Telecom on what looked like a good deal, problems started. The connection was always dropping out. They wanted me to pay for an OpenReach engineer but I was clear that there was no fault with my lines, and they said they could detect no fault through their systems. They tweaked some settings to no avail. Eventually they said they would try 'a stronger router'. They sent me the new router, at my expense and adding a monthly rental charge for it. Lo and behold the problems stopped.
I have been arguing with them that their initial provision of an inadequate router when all other ISPs have not had this issue means that they should not charge me for the delivery or use of the 'new' router.
Their latest response says that the new router runs on the Wireless AC standard and the previous one was Wireless N. They said that the Wireless N one obviously had difficulty 'working [its] way through sources of interference in your or near your home'. The fact the AC router works better shows 'that there are sources of interference within or nearby your home which our standard router is unable to work around'. They say therefore the original router is performing as expected but doesn't 'meet your particular needs'. They say the option to order the 'upgraded' router is available at ordering (I didn't see it, but then I wouldn't have looked for an upgrade as I have never had problems with any other ISP's equipment) and 'we wouldn't deem it unusual that our upgraded router performs at a higher level than the standard router that was opted for'.
If you want to pay one price for internet that doesn't work and then add £5 a month extra for a router that does work then Pop Telecom are the guys for you. Otherwise you're probably best off finding a company who provide the service with a proper router at the advertised cost.
- Location
-
- Location
- Derbys
- Reviewing
- POP Telecom
- Date
- 2017-07-18
- Comments
-
WORST COMPANY EVER, WOULD NEVER RECOMMEND TO ANYONE ELSE!!!! POOR SERVICE, POOR COMMUNICATION, POOR ATTITUDE AND POOR VALUE FOR MONEY
- Location
-
- Location
- Derbyshire
- Reviewing
- POP Telecom
- Date
- 2021-06-15
- Comments
-
After speaking with Paul today he sorted out my problem in no time. Paul was very nice to speak to and polite,he talked me through everything and now it's all sorted.Im happy now it's all done.
- Location
-
- Location
- devon
- Reviewing
- POP Telecom
- Date
- 2018-02-26
- Comments
-
AVOID PEOPLE. I can only guess that people leaving good feedback work for them. So angry I was stupid to sign up, got out now but was charged £100 for this, although money well spent to get rid of them
- Location
-
- Location
- Devon
- Reviewing
- POP Telecom
- Date
- 2020-08-21
- Comments
-
I had the misfortune of being locked into a contract for a whole year. My broadband speed was terrible. I had 3 engineer visits who all said that I needed a new upgraded router. Pop Telecom sent me the same router and charged me £10 postage. Pop Telecom refused to send me a different up graded router. I gave up trying to speak to them, they were just so rude. I am now able to leave this awful company. I signed up to a new company and then received quite intimidating text messages warning me that my new internet provider would leave me without internet due to a lack of engineers, they requested that I call them ASAP.I also received a text message stating that there was unusual activity on my account and I must call them. I have also been bombarded with phone calls from them which I have ignored. I believe the reviews on Trust Pilot are made up and written by the same person, the grammar is incorrect in a lot of the reviews! ie no full stops or commas! It’s so obvious. This company is truly shocking and I have reported their intimidation to trading standards. Please avoid.
- Location
-
- Location
- Devon
- Reviewing
- POP Telecom
- Date
- 2022-12-22
- Comments
-
AVOID THIS PROVIDER. My contract should end on 27th December 2022, POP telecom did not notify me of the contract ending date at all. I called them on 14th December saying I am not going to renew the contract, they then told me that I need to give them at least one month notice if I don't want to renew the contract, which is ridiculous. They are now trying to charge me over 40 pounds for the service for January 2023, although I keep on telling them that I am NOT going to renew the contract. I called them again yesterday saying that I am NOT renewing the contract, why do you still charge me over 40 pounds for the service for January 2023? How can OFCOM let such kind of company do business like this?
- Location
-
- Location
- Devon
- Reviewing
- POP Telecom
- Date
- 2019-01-21
- Comments
-
worst provider ever experienced. charged £200 for engineer visiting which there was no fault in the house, when through the telephone I cleared been told that if no fault inside my house I won't be charged. called them few times promised to send me the telephone record but nothing. in the end I just give up to argue with them. then I decide to leave them they charged me twice bill in same month, also request another early exit fee which I am already out of contract 18 months. customer service call only Monday to Friday, when need call them weekend there is no chance to contact, my internet was down for 28 days but they said needs be 30 days then I will get bill relive, too much stress for me to through this again with them.
- Location
-
- Location
- doncaster
- Reviewing
- POP Telecom
- Date
- 2020-03-09
- Comments
-
Stay away!!!!!!
Do not register direct debit from your bank account, you'll find that poptelecom charge you for no reason, stealing from my bank account after I've paid for so many fees and they've invented invoices for services that does not exist...I've couldn't cancel the DD bank says they are not allowed to cancel....worst company ever, bad attitude of costumer services pleople trying to look like superior
For ending contract 3 months before 12 months they've charge me £20 invoice,then £43 services, £50 early end fee,then again £29 services invoice... unbelievable
- Location
-
- Location
- Dorset
- Reviewing
- POP Telecom
- Date
- 2018-08-16
- Comments
-
Avoid at all costs, service is constantly cutting out and dial-up is fast, customer service well there is none. Rude, arrogant not prepared to help, refused to tell you who their ADR is so you can make a complaint and they won't do anything to help. Need closing down.
- Location
-
- Location
- Dorset
- Reviewing
- POP Telecom
- Date
- 2020-03-11
- Comments
-
I reported my service was down to POP Telecom & it took 9 days to reinstate it. Scheduled days for the work were advised but further delayed without any communication from POP. Their customer service is non-existant & they're ready to blame BT Open Reach for their failures. I got sick of doing all the chasing. I asked one of their supervisors to let me know if there was any change but she didn't bother to contact me as promised. All in all a shambolic experience. POP may be cheap but so is their customer service. I was run round the block & they even sent me an email 3 days after the line was fixed, claiming they were working on my fault.
From bad personal experience, don't use them if you have a choice
- Location
-
- Location
- Dudley
- Reviewing
- POP Telecom
- Date
- 2019-11-21
- Comments
-
Signed up through Uswitch because of such a cheap deal and I'm always hunting for the cheapest provider.
I read all the bad reviews after i signed up and feared the worst, so i began searching other popular providers and saw that basically they were full of bad reviews too. Just seems like 90% of the time people review only when they're having a bad experience. So here is a good one.
From the beginning they kept me informed every step of the way, i only needed to contact them a couple of times once as i made a mistake on the form and another because i wanted to make a general inquiry about switching procces. Both occasions i only had to wait 3-4 minutes before being directed to professional friendly people who helped me quickly.
The Wifi router arrived on the day of the switch and was only left without internet for a couple of hours or so. speed is more or less the same as my previous provider at half the price.
The high gain Tp link router they provided gives me 5 times the range, it reaches right to the end of my garden at full bar, whereas my other providers router would not even pick up a signal at all, not even a weak one. I was going to use wifi signal boosters for that but now i don't need to.
Allthough speed is the same as the last provider. YouTube videos seem to load quicker and no lag between skips. I don't know if that is because of the router.
I have a standard Adsl package with pay as ypu go calls.
All in all so far i have had zero problems with the service and i have nothing to complain about. Hope this is helpful.
- Location
-
- Location
- Dundee
- Reviewing
- POP Telecom
- Date
- 2017-09-21
- Comments
-
Customer service and overall service is appalling,how do they get away with it,we only went live on Monday and problems already and can't get out of contract unless we pay £545..we should have read reviews beforehand..has anyone won against this shambles of a company...we will continue to fight our corner..APPALLING!!!
- Location
-
- Location
- Dunfermline
- Reviewing
- POP Telecom
- Date
- 2023-06-05
- Comments
-
Mum signed up and was due to go active 22nd may, they started debiting her account from April saying she went active on 9th May (but didn't dispatch router until date of activation (22nd may) she's now on her 3rd faulty router and 4th openreach visit (2 of which were accompanied by supervisors) post office said error in scanning the barcodes for return of the faulty equipment (provided directly by pop telecom) company refuse to let us cancel, refuse to refund setup fee or subscription fees for never having had a service since they took over on 22nd. Have requested deadlock letter which they refused to issue (in writing) even though they are members of the adjudication scheme and must provide when asked so now ofcom can't intervene for 8wks. Avoid like the plague
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.