322 Customer Reviews over 9 pages
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- Location
- GLOUCESTER
- Reviewing
- POP Telecom
- Date
- 2019-03-13
- Comments
-
Well where to start.Having lived in the same house and had successful broadband with both BT and Talktalk for the last ten years i made the mistake of being sucked in by price. My fault. After a week the connection would frequently drop off or be so slow was unusable. They said its because your so far from the exchange. I always have been i say. Im not expecting much more than 2 megs . i do get 2 megs ocassionally but still dropping off. Tried new router, better for a short while then back to same old rubbish.I ask how can it be i have no problem with two other providers,but garbage with you. no answer. Not even responded to last couple of e-mails. So decided to just grin a bare it till my 18 months was up and could go elsewhere or so i thought. Brings us to this morning. I contact them to inform of change off address and . First they tell me a £40 charge will be made by open reach for the new line[im moving next door] and the lady discontinued her telephone service. I ask so if there was a line i assume no charge . correct they say. I say ok ill call open reach[i have contacts]. Ah no they say its not an open reach charge after all its an moving house admin charge . Open reach charge is £30 but they'll waver this. However the absolute worse thing which i think is a disgrace is because im moving home the contract renews to another 18 months. So im stuck with the worst broadband in propbably the world. I say if its a new contract then surely i can cancel within 14 days. Oh no you cant your stuck mate its in our terms and conditions. Stay well clear . Rubbish rubbish rubbish. Actually im astonished the connection has lasted long enough for me to complete this review
- Location
-
- Location
- Gloucestershire
- Reviewing
- POP Telecom
- Date
- 2017-05-13
- Comments
-
This company is awful. Customer service team are rude and very unhelpful and completely unwilling to help there customers (all about the money) I recently changed jobs I called them an made it clear my bill would be a few days late they promised not to cut me off.. But thay did on a Friday then refused to turn me back on until Monday I quired this with a manager that was unbelievably rude saying "I shouldn't have the Internet if I can't afford it" new job not considered! An to top it all of they tried to add a reconnection fee! Waste of time and money I'd rather pay a few £ more for a real service than pay thease jokers wages. See you in court!
- Location
-
- Location
- Gwent
- Reviewing
- POP Telecom
- Date
- 2017-09-06
- Comments
-
DO NOT GO WITH THIS INTERNET PROVIDOR. I HAVE ASKED TO LEAVE AFTER HORRENDOUS INTERNET AND HAVE EVEN FINISHED THE CONTRACT.... TO BE TOLD I HAVE TO PAY 50 POUNDS TO FINISH... EVEN THOUGH THE CONTRACT HAS ENDED. RUBISH CUSTOMER SERVICE.. ABSOLUTLY HORRENDOUS COMPANY
- Location
-
- Location
- Hamilton
- Reviewing
- POP Telecom
- Date
- 2023-05-03
- Comments
-
The broadband speeds are a joke I’ve been waiting over 3mins to download 1app!!
Also the bills are never the same as you agreed to
- Location
-
- Location
- Hampshire
- Reviewing
- POP Telecom
- Date
- 2019-06-19
- Comments
-
I recently left this company and i am very unhappy with how they treated me because i left
They told me in chat it was fine for me to leave when i asked to as my contract would end on1st June i asked can i leave now they said yes so i accepted my new provider starting on the 7th June and thought i would just be charged until that day but instead they charged me for a whole month without telling me that they would do so more than i was normally paying inside the contract which was 21 they now charged me 36 and even though i protested that i did not use the phone fir calls anymore they charged me and for international calls also after i had left them which i think was disgraceful
No amount of protesting would change their minds they took the money from my bank and have left me very angry even though i had been a good customer of theirs for over 2 years
- Location
-
- Location
- hampshire
- Reviewing
- POP Telecom
- Date
- 2021-09-04
- Comments
-
They don't send the latest deals so you can choose whether to stay with them. they also block you from changing to another provider
- Location
-
- Location
- Hampshire
- Reviewing
- POP Telecom
- Date
- 2017-10-16
- Comments
-
Been with this cowboy company about 8mths now and all I've had is problems.
The first 6/7mths my internet was terrible. The only device I use connected to wifi is my phone and it would cut off! So many calls to customer service and did nothing and if they did it was the same thing every time, was even told it was my phone that was the problem and not theirs. I since upgraded my phone and still had the problem. So I was then bullied into upgrading to fiber but £30 connection fee was to be added to my following bill, personally I feel I shouldn't have to pay the connection fee. Was then told I was only getting 6mbps to which I asked why wasn't I informed when I first took normal broadband with them! Everything is your fault never theirs. I did try cancelling and going elsewhere for broadband, but they cancelled my order with a different provider three times! To be told I had to pay £500+ cancellation fee etc then they'll allow me to go with Someone else. I now have an outstanding balance of £49 with them (fibre fee, it was £70+ but took some off that shouldn't be on my bill! That's another thing to watch for, they add things onto your bill without you knowing until your bill gets emailed to you). I explained financial hardship to them last week regarding outstanding bill. Lady puts a note to say hopefully will be paid following week, 2 days later I get a call from a rude young man saying I was paying on the day, i explained no hopefully next week, and he hung up without saying goodbye or anything, very unprofessional. Since then in the space of 4 days I've received calls on my home phone mobile and threatening emails of passing my debt over to collections for £49 plus £500 cancellation and admin fees. I would really love to leave and go elsewhere but they don't allow you too. So I'm now stuck with poor internet and rubbish customer service that harass you. My advice to people looking to join pop telecom. AVOID LIKE THE PLAQUE!
- Location
-
- Location
- Hastings
- Reviewing
- POP Telecom
- Date
- 2017-06-08
- Comments
-
Absolute rubbish. This is a totally scathing review because this is what it is. Weeks and weeks of calling them to tell them that I'm not recieving the right speeds for what I'm paying for, considering it is fibre optic!!! Some tests would have me lower than 1mbps... that is absolute rubbish. This place also tried to charge me a £125 non-direct debit fee. These are cowboys and run by the parent company talk talk, who are rubbish aswell. Please avoid at all costs. They are very awful.
- Location
-
- Location
- Hexham
- Reviewing
- POP Telecom
- Date
- 2023-01-09
- Comments
-
When things went wrong I got through to a real person straight away who solved the problem and chased up Openreach. Best customer service I’ve experienced from a telecom, by a mile.
- Location
-
- Location
- HINCKLEY
- Reviewing
- POP Telecom
- Date
- 2022-09-27
- Comments
-
So disappointing. I gave them ample opportunities to correct issues, but they seem unable to process simple instructions. They are also happy to try to re-write terms ('Welcome: here's your free router' turns into 'return your router or we will invoice you'!!)
- Location
-
- Location
- Horwich
- Reviewing
- POP Telecom
- Date
- 2017-07-25
- Location
-
- Location
- Hounslow
- Reviewing
- POP Telecom
- Date
- 2024-03-28
- Comments
-
Worst company my contract was for £22.99 but first 2 month I was charged £28.49 then 3 months I was cahraged £24.95 4th months I was charged £30.65 I still have another 14 months to go with them my bill from £22.99 went £30.65 in just 4 months when I ask to talking to a manager they say maneger is not available
- Location
-
- Location
- Inverness
- Reviewing
- POP Telecom
- Date
- 2017-08-18
- Comments
-
Absolutely shocking! Joined company in November 2016 and Pop Telecom are expecting me to pay £517.83 fee to leave contract early. However, the broadband service is not fit for purpose I.e 1-3MBPS, if you are lucky to get connected. If you do get connected connection drops after a very short while.
Customer services are atrocious. Leave you waiting for ages before they eventually answer, I waited for 30 mins at one point & gave up! They promise that you will be able to get out of contract early verbally & tell you to contact your new provider & then don't allow new company to take over line. This has now happened 3 times.
They don't reply to complaints via email, although you get an automated response saying you will get a reply with 5 working days. I'm still awaiting a reply from an email I sent 2 weeks ago. I've spent hours trying to contact them to avail. Seagulls service....in fact you can't call it a service...Pop Telecom must be doing very well with all the money they get for doing nothing than getting you signed up for 2 yr contracts for services services that they can't provide.
- Location
-
- Location
- Ipswich
- Reviewing
- POP Telecom
- Date
- 2018-01-25
- Comments
-
I complained to their regulator:
CISAS- TEL: 02075203814 They helped me within 2 days. I did not have to pay anything and I asked for compensation £ 250. I was successful
Even if some people paid £100 they have the right to complain to CISAS and ask not only for a refund but also for compensation.
TAKE ACTION PEOPLE
- Location
-
- Location
- Ipswich
- Reviewing
- POP Telecom
- Date
- 2018-01-17
- Comments
-
The Most UN POPULAR Communication company in the UK. But POP Telecom do not care. Stealing money from their customer accounts under the umbrella of their Terms and Conditions, they became the fastest growing company in the UK. They are stealing, misleading and deceiving their vulnerable customers with no consequences from their regulator or any other government body. In my opinion they are stealing money with their approval. They are abusive, scary, they threaten their customers and make a lot of money for a service they cannot provide. They hate their customers. POP Telecom has no LIMITS , they can do whatever they want, charge you how much they want, hassle you , take money from your account without your approval, disconnect your line. In their mind customers have no rights and most of all their TERMS and CONDITIONS are only made for their interests and protection. They change their T&C every day, add new penalties, new fees without notifying their customers. IS IT SOMEONE THERE WHO CAN HELP US! no, nobody there, we are on our own- good luck poor people, in your struggle
- Location
-
- Location
- Ipswich
- Reviewing
- POP Telecom
- Date
- 2017-12-21
- Location
-
- Location
- Isle of Wight
- Reviewing
- POP Telecom
- Date
- 2024-01-09
- Comments
-
Glad to be finally out. Router frequently needed to be reset. Customer service very poor - insufficient staff for the number of calls?
- Location
-
- Location
- Isle of Wight
- Reviewing
- POP Telecom
- Date
- 2022-05-19
- Comments
-
I had problems with the Internet and contacted Poptelecom who arranged for Openreach to investigate the issue. An external fault was found and rectified. The same fault reoccurred and Openreach rechecked their line and found another fault on their side of the connection.
Poptelecom wrongly invoiced me for £192 for the call out fee. I refused to pay for an external fault and was advised by Poptelecom to cancel the direct debit to stop them from taking the disputed charge.
They then sent another bill for my monthly charge of£22.50 plus an "alternative payment" fee of £9.99.
I payed the actual outstanding balance of £22.50 by card over the phone.
Now I have received a new invoice by email for £242.11 for late payment fee, alternative payment fee plus the disputed Openreach charge.
The even stranger thing is that the Poptelecom invoice advertises an Internet package from O2 for a better package than Poptelecom.
- Location
-
- Location
- Isle of Wight
- Reviewing
- POP Telecom
- Date
- 2022-04-26
- Comments
-
Internet speed went below 1gb contacted Poptelecom and they arranged for Openreach to investigate. First engineer found a fault at the exchange. Fault happened again and Poptelecom arranged for Openreach to call again and they found a fault on their line. This was an external fault and now Poptelecom have invoiced me for £192 for a fault charge engineer call out fee.
- Location
-
- Location
- isle of wight
- Reviewing
- POP Telecom
- Date
- 2020-12-10
- Comments
-
A complete scam. Charged £60 to put in a phone line because they said we didn't have one when there was already one in and when challenged they said it was a connection fee. Couldn't use it on the so called day of activation because there was an I.P error. They said we should get a relative to sort it so we cancelled it there and then. They broke the 'contract' for failing to provide what was paid for and refused to take any steps to provide a service. It was cancelled within 24hrs and 2 weeks later they say the service is now active and we are locked into a contract. During that time they kept harassing with phone calls. That's impossible you can't have 2 internet providers sharing one line. They spoke to the missus like she was an idiot and harassed her with a 30 minute phone call during which 3 different operators kept bullying and lying to her. There is NO contract they provided no service and we cancelled within 24 hours and they even admit they provided no service for 2 weeks by saying it was now active even though we are with another provider. You don't get paid money for nothing unless you're a charity! They owe us £60 for the bogus line installation, £9.99 postage for their router which is so light you can balance on one finger, who charges postage for a router to use their service so they can make money out of you! Plus compensation for bullying! Deception is a criminal offence. Crooks, fraudsters, liars and bullies that should be put out of business and jailed.
- Location
-
- Location
- Kelso
- Reviewing
- POP Telecom
- Date
- 2021-12-30
- Comments
-
Never heard of this company but they sent us a letter trying too charge us over £600 for a service we never signed up for how shocking is that
- Location
-
- Location
- Kent
- Reviewing
- POP Telecom
- Date
- 2017-11-25
- Comments
-
Had a bad start but once things were sorted it been good.It is costing a bit more than they had me believe it would be but to be honest the Broadband speed is 100 times faster than I was getting from my previous supplier.They were a lot more expensive too.Overall I'mm well pleased.(So Far).
- Location
-
- Location
- Kent
- Reviewing
- POP Telecom
- Date
- 2024-03-13
- Comments
-
My advice don't choose poptelecom as your service provider. On a number of occasions my land was not working yet they took full land line monthly charge. Internet keep disconnecting yet no discount on monthly charge when this occurs
Now I'm leaving my contract ended they insisting that I have to give 4 weeks notice and I have to continue paying them for four weeks, plus I have send their receiver box to them at my own cost if I don't they will charge me £76. Pure robbery you stuck between a rock and a hard place
With poptelecom. You have been warned
- Location
-
- Location
- Kyle of Lochalsh
- Reviewing
- POP Telecom
- Date
- 2017-01-23
- Comments
-
In all honesty, their service isn't too bad, decent speeds and no complaints with their phone service. It's when things go wrong that the fun starts. They are by far the worst company I have ever dealt with. Their customer service is non existent, either online or by phone. Trying to get away from them is also an experience in itself, as they keep cancelling the migration to the new supplier with no indication as to why. I wouldn't recommend this firm to anyone.
- Location
-
- Location
- Leeds
- Reviewing
- POP Telecom
- Date
- 2016-12-21
- Comments
-
Communication nil Customer service people polite but nothing happens You are very lucky if you ever get to speak to someone cant wait to get out but even that is proving very hard
- Location
-
- Location
- Leicester
- Reviewing
- POP Telecom
- Date
- 2020-02-11
- Comments
-
Broadband is slow keeps cutting out customer service staff are rude, deceptive and unhelpful.
- Location
-
- Location
- Leicester
- Reviewing
- POP Telecom
- Date
- 2019-10-28
- Location
-
- Location
- Leigh
- Reviewing
- POP Telecom
- Date
- 2022-04-26
- Comments
-
Absolutely shocking.
There is a fault on the device/line and they are going to charge me to fix this.
Isn't that what we pay rental for.
Disgusting
- Location
-
- Location
- LEIGHTERTON GLOS.
- Reviewing
- POP Telecom
- Date
- 2017-05-26
- Comments
-
Desperately slow broadband 4.3
download. Worse than telephone only.
- Location
-
- Location
- Leyland
- Reviewing
- POP Telecom
- Date
- 2024-04-04
- Comments
-
Shocking company. Been billing me for a number I've apparently been dialling from my landlines. Who has a landlines these days I don't even have one in my house, they can see I've never received an inbound call or any other outbound but still won't investigate it want me to do everything. I pay £60 for an engineer or need ti buy a landlines to plug in for them to call it, ask them why it needs me to plug in they could just call the number now if someone answers it isn't me therfore a crossed line no that's too much effort for then stay away don't stress yourself out avoid PopTelecom at all cost, Update 01/04 - Pop telecom confirm I'm not making the calls but won't remove the charges and will allow them to continue each month until I agree to a possible £150 fee which I may or may not have to pay even though they confirm I'm not making the calls Update 04/04 I cancelled my DD and paid my bill except the call charges they confirm isn't mine now they restricted my account DO NOT USE THESE
- Location
-
- Location
- Lincoln
- Reviewing
- POP Telecom
- Date
- 2017-09-28
- Comments
-
I first stumbled across this abysmal broadband "provider" when I moved to a brand new housing estate, where there were limited broadband providers available on price comparison sites. Prior to setting up with Pop Telecom, who appeared to be the cheapest available at the time, despite their ridiculous set up fee, I completed a speed check of my broadband after suffering with next to no internet speed, and discovered that I was getting around 1mb internet all the time. After calling them and having them state "well it does say UP TO 17mb", I asked why my neighbours all had perfectly fast internet and was told "well there's comes through a different line so you wouldn't get any better than us". After weeks of battling with their shoddy customer service, I asked several times if there was any way I could leave my contract on the basis I was paying a stupid amount for nothing, as the phone line was not working either. They refused to let me leave without having to pay a massive fee, of course, so I was forced to get fibre internet with them after they "guaranteed" I would get around 34mb internet speed. They then charged me £20 more the next month than stated on the phone call, and when I called them I found out it was because they had added on an extra product without telling me, which they were then forced to take off. I rang them again today as I would like to cancel (I have lost my source of income and have a baby on the way so cannot afford their extortionate prices). They informed me that, even though I took out the contract with them in November 2016 for 12 months, when I upgraded to fibre they added an extra 24 months onto the contract. At no point did they tell me this. Neither did they email me any documents stating this, as they are claiming. The lady did, however, explain that I could pay £800 to leave the contract now....hmm, tempting. They are now investigating the situation with great reluctance. Thanks Pop Telecom; you get me a little bit closer to becoming mentally unstable every time I speak to you.
- Location
-
- Location
- Lincolnshire
- Reviewing
- POP Telecom
- Date
- 2017-12-10
- Location
-
- Location
- Lincolnshire
- Reviewing
- POP Telecom
- Date
- 2022-12-29
- Comments
-
Great customer service when explained the issue. Some service problem, believed like with every other provider.
May be back to them in future.
Recommended
- Location
-
- Location
- Liverpool
- Reviewing
- POP Telecom
- Date
- 2019-03-27
- Comments
-
they messed it up royally, as they seem to have done with everyone.
Charges 10 days prior to install, threats of not going ahead etc etc, all beyond ofcom regulations.
Pulled the plug fast and to their credit, they refunded the £20 fee in 2 weeks
- Location
-
- Location
- Llanrhystud
- Reviewing
- POP Telecom
- Date
- 2018-01-08
- Comments
-
The 'one-star' designation above is because this webside does not allow anyone to give "no stars" at all. I endorse everything that the most critical of the former Pop Telecom customers have said in previous reviews, and would very strongly and emphatically advise any potential customers to stay clear of this supplier altogether. We used this supplier for the contract period of 24 months, paying their charges in full for the whole period by standing order, in spite of a dire (or often non-existent) service. Although they claim a 24-hours service, there is no out-of-office-hours service, so if their service has a fault in the evening or at weekend, their is no way to contact Pop Telecom. In December 2016 our broadband was 'out' for eleven days - we received neither a reduction for the missing period, nor even an apology. When we decided to switch back to BT, we were charged a 'termination fee' of £100 (and their letter said it could be up to $£500) although the contract had expired. These people are charlatans, and no-one should be persuaded to use their 'service'.
- Location
-
- Location
- Lochgelly
- Reviewing
- POP Telecom
- Date
- 2019-11-14
- Comments
-
Wish I could actually say how good the broadband is but after nearly 6 weeks we're still to recieve it since they've messed up the whole thing, sent out a dodgy engineer to ruin the whole thing and take advantage of my 72 year old sick gran. Sick of them, customer service have hung up on me multiple times and have been completely useless in the whole situation. Don't join! Stay as far away as humanely possible.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2022-07-11
- Comments
-
Avoid at all costs. First, the internet is not good. But I want to mention something important: We had a 12 month contract at our flat, and one of the unique providers was pop telecom. They said the only do 18-month contract but said we can bring everything to the new address, without saying an important part: "everytime we move to a new address we will automatically renew your contract 18 months more". Everyone who lives in London is aware getting a two year contract in a flat is hard. They just do this to keep you forever, Pop Telecom are snakes, avoid please.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2020-04-20
- Comments
-
DO NOT USE
You may be lucky and get an okay service. However if you are one of the many who are unable to connect and they can not resolve the issue you will be charged £100+ cancellation fee. Even if the fault is not with you and you never receive any broadband connection.
Disgusting excuse for a broadband provider
Not worth the risk
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2020-11-19
- Comments
-
Broadband speed was never going to be fast over ADSL and that's fine however the problem is the reliability of the router which requires a reboot multiple times a year
Pop Telecom acknowledged this fact after being with them for almost year yet did nothing about it
Be careful with the contract, it'll double in price after it ends
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2020-03-10
- Comments
-
I did a big mistake by purchasing POP Telecom package for a price of £14.5/month which now cost me a fortune. Internet speed is between 0 and 3 Mbits/sec though advertised at average 11 Mbits/sec. Customer support refused to give me £23 refund and preferred me contacting Internet provider regulator and small claim Court which I did. I wasted one man-day of my life but still ended up with the service which I can to terminate without a penalty fee and can not be improved..
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.