322 Customer Reviews over 9 pages
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- Location
- SWANSEA
- Reviewing
- POP Telecom
- Date
- 2017-10-03
- Comments
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Pop telecom have left me totally broke with no money for food or heating or lighting after having taken over £400.00 out of my bank account when was only meant to take £59.00 for 2 months outstanding bill I admit I owed an outstanding bill which I said I would pay off in installments now they are trying to say it was for early termination of my contract which is aload of bull because I Am still with them they have REFUSED TO REFUND THE DIFFERENCE OF £366.00 LEAVING ME AND DOG TO STARVE AND FREEZE IF I END BEING ILL AND ON HOSPITAL BECAUSE OF THIS I WILL SUE POP TELECOM FOE EVERY PENNY
- Location
-
- Location
- swansea
- Reviewing
- POP Telecom
- Date
- 2017-09-27
- Comments
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was with pop for 6 months, they were rubbish the entire time. i had the normal internet for 2 months and it wouldnt work at all, nothing would ever boot up, nothing would work, and to top it off i was paying for a phone line that actually didnt work at all. they still charged me for it and blamed my side for the problem and then it got proven that it wasnt and they still wouldnt do anything about it i was paying for phone calls i couldnt use because they refused to come out and sort my phone line out. and then after 2-3 months of pure rubbish from them i changed to fibre to see if that would make a difference, it was worse than the original. it was slow, it wouldnt work for hours on end, it would cut off a few times during the day, and they tried to overcharge me so many times. My monthly bill for fibre was £39, one month they tried to charge me £89,i rang up and they couldnt give me a reason for so, bearing in mind the month before i just paid £60 to have fibre fitted (i was having issues with my interenet so they said they would charge the £50 ontop but they did) on top of my original plan of £26 a month for internet and a phone line i couldnt use. i havent been happy with this company from the beginining so i stopped all payments coming from my account, i am not being overcharged and still have a rubbish signal with the internet. they were also very rude over the phone. Honestly NEVER go with pop telecom, if you dont want to over pay for internet and a good internet find somewhere else because honestly you wouldnt want to go with this company ever
- Location
-
- Location
- Swansea
- Reviewing
- POP Telecom
- Date
- 2019-11-28
- Comments
-
Total Scam, Internet doesn’t work fine, awful services. Demanding to pay whole year’s subscription if we want to cancel the contract. Please Avoid Pop telecom broadband, cheap in price but very cheap & terrible services. AVOID – TOTAL – SCAM
- Location
-
- Location
- Swindon
- Reviewing
- POP Telecom
- Date
- 2019-06-13
- Comments
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Not very good, slow and we have to keep switching the router off and on when it drops out , several times per day.
- Location
-
- Location
- Swindon
- Reviewing
- POP Telecom
- Date
- 2017-08-23
- Location
-
- Location
- Swindon
- Reviewing
- POP Telecom
- Date
- 2019-06-17
- Comments
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We wish we had stayed with our previous provider, router has to be re-set typically twice daily, slow, must have wasted hours of my time over the year.
Customer service was just about adequate when I phoned up. Overall satisfaction zero.
- Location
-
- Location
- Tamworth staffs
- Reviewing
- POP Telecom
- Date
- 2017-09-15
- Comments
-
I read reviews and nearly cancelled but very pleased i didnt good internet and very good service if you need to call them they even phoned me the next week like they said so i say carry on the good work well done
- Location
-
- Location
- Taunton
- Reviewing
- POP Telecom
- Date
- 2017-11-10
- Comments
-
Not satisfied at all , also I got a wrong bill and when contacted they said it is by mistake, money will adjust next bill by nothing happened .their internet is terrible may be more than ten days in a month no internet at all.
- Location
-
- Location
- Tonyrefail
- Reviewing
- POP Telecom
- Date
- 2024-03-29
- Comments
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I've been locked into contract and paying for nothing basically
- Location
-
- Location
- Tring
- Reviewing
- POP Telecom
- Date
- 2023-12-23
- Comments
-
Wish i have read thru the reviews before i signed up 18 month contract. Only chosen them as they were £1 cheaper than my current one.
Agreed £18 but all my bills comes over £26 extremely bad wifi service, constantly disconnect on my phone. Seriously thinking to end my contract early dont mind the cost. Cant download or watch anything on my phone. Have to restart rooter 10 times a day still no good.
- Location
-
- Location
- Truro
- Reviewing
- POP Telecom
- Date
- 2023-03-31
- Comments
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Sorry but it is dreadful in every sense.They installed it without agreeing a date.Avoid.
- Location
-
- Location
- tyne and wear
- Reviewing
- POP Telecom
- Date
- 2017-10-09
- Location
-
- Location
- Tyne and Wear
- Reviewing
- POP Telecom
- Date
- 2022-01-06
- Comments
-
Absolutely abysmal. Drops connection regularly, called customer services multiple times to be told the line will be tested for 24 hours which I never got any feed back from. Eventually they said it was a router issue, sent a new router but nothing has changed still poor
Connection and signal loss. Pay more than initially advertised too
- Location
-
- Location
- uk
- Reviewing
- POP Telecom
- Date
- 2017-08-10
- Comments
-
absolute rubbish
liars and thieves
don't touch 'em with a barge pole
- Location
-
- Location
- Wales
- Reviewing
- POP Telecom
- Date
- 2021-07-05
- Comments
-
Please please do not go with these Muppets stay away bad rude customer service and it’s a big con
- Location
-
- Location
- Wales
- Reviewing
- POP Telecom
- Date
- 2022-03-22
- Location
-
- Location
- Walsall
- Reviewing
- POP Telecom
- Date
- 2022-04-03
- Location
-
- Location
- Warwick
- Reviewing
- POP Telecom
- Date
- 2023-10-04
- Comments
-
Told me router was faulty but when changed to another company they wanted it back as it's their property or they will charge £80. It's not clear when you pay £10 at beginning of contract it's for the postage only not the router.
- Location
-
- Location
- Warwickshire
- Reviewing
- POP Telecom
- Date
- 2023-10-21
- Comments
-
Wow where to start. I ordered this service for my grandmother who is 93, it's not about the Internet for her but we need the phone line as this is her lifeline. We picked this package as calls were included and I order this on 8/9 with services transferring and going live on 9/10. The router turned up on the day, and after connecting it all up we realised that she could make outgoing calls but could not receive incoming calls. Also at this time she was very ill with covid and connected to a local authority red button service which she couldnt use. After speaking with pop for 4 days on the bounce they then said that it was an issue with porting her number and the issue had been raised with bt openreach, I then called everyday for another 3 days when they told me the number would port on 19th although they knew this on 13th but didnt inform me until the 16th when I called them (everyday I received a text message telling me they were working on the fault and would update me but this never happened).. Still leaving us unable to call in and check in on her. She has had to call us on our mobiles to check in and tell us she was ok. However this 18 month contract we are in now states that only landline calls are included but this was not stated when i signed up. I have put a complaint on with pop telecom and they replied telling me we can't come out of the contract and would need to pay off the balance (this will happen over my dead body) I told them I was going to file a complaint with ofcom and the ombudsman, then this joke of a company called my grandmother (who is hard of hearing and still ill) trying to coerce her into agreeing to drop the complaint when the know they should be dealing with me directly, luckily my cousin was there at the time and told them I was dealing with it and no we were not dropping the complaint. (This left her flustered and a scared). We have also had to take shifts staying with her whilst she had no lines on our days off as she really was ill and isn't to good now. After all this they have had the audacity to send me a bill for over £70 for call charges not just for mobiles but also landline calls which should be included (weve only been with them for 2 weeks). They said they'll revise this but 4 days later no new bill!!
I will be detailing a full complaint with all the extras over the weekend and give them 8 weeks to respond as we have to, I know there will be no resolution. I am then going to take my complaint to the ombudsman for compensation for the whole price of the contract and extras which I will then use to payout this contract so we can leave. I will also be complaining to anyone else that will listen cicas ofcom etc as these people should not be allowed to trade.
They have no duty of care, constant fobbing off terrible customer service, scaring the elderly so please avoid pop telecom like the plague.
- Location
-
- Location
- Warwickshire
- Reviewing
- POP Telecom
- Date
- 2021-01-22
- Comments
-
We moved to this company placing an order in December 2020. Our old provider acknowledged the transfer which was agreed to be 22 January 2021. I phoned them to confirm on 22 January. They were very rude and unhelpful. They said it would take another 14 days to transfer our line and broadband. I flipped. 2 weeks without broadband when home schooling because they messed up! I cancelled. Avoid - you have been warned!
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-14
- Comments
-
How many of you have considered a formal complaint to the Telecoms Ombudsman? As yet mine is too early for them to take but anyone who has a problem which has been ongoing for 8 weeks or more should contact them and ask for their intervention. It's what they are there for!! If enough do it, and I will at the earliest opportunity, they must surely take notice. GO FOR IT AND ALL THE BEST.
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-11
- Comments
-
If you're thinking of going here - DON'T DO IT!!! My elderly and infirm mother was reduced to a hyperventilating mess when they tried to charge her £500 plus costs to terminate an out of date contract, which unknown to her they had extended 3 months early. Their customer non service dept ignored her request to deal with me, her daughter, and have harassed her with threats.
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2020-03-16
- Comments
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Awful organisation, increased my broadband price 3 times by stealth during course of first year, then tried to suggest I had a 24 month contract and tried to double price again. People in Debt made no concessions only allegations. Charge for customer service calls, and work from a PO Box in a way that is consistent with who they are and how they operate. Now going to managing director and regulator.
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-17
- Comments
-
If I could give minus zero I would. Please, please, please if your issue is 8 weeks old or more contact the Telecoms Ombudsman and ask for their help. This company is far worse than appalling I believe it borders on illegal. I am still fighting for my elderly, vulnerable, immobile mother and will continue to do so. Don't sit back and let this scamming company get away with it.
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-21
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-13
- Comments
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I am looking to expose the practices of POP Telecom in the national press. They have caused my elderly, infirm mother considerable distress and continue to ignore her written, signed and dated requests for POP Telecom to deal with me. They appear to have no specific termination fees; they renew without recourse to the customer and then make threats as to the future. Enough is enough. I refer to them as POP Tarts - IE they are toast!!!
Those who gave them 5 stars I can only assume are employees of the company.
- Location
-
- Location
- Wellingborough
- Reviewing
- POP Telecom
- Date
- 2023-04-29
- Comments
-
The Internet was unreliable as it kept cutting out multiple times a month. Bizarrely the Internet automatically turned off when I turned my ps4 off, which wasn't connected. Definitely wouldn't recommend if you want steady reliable broadband
- Location
-
- Location
- Welney
- Reviewing
- POP Telecom
- Date
- 2018-02-27
- Comments
-
Mega slow speed, particularly at peak time, pitiful response from customer service, charges arbitrarily added to account and punitive fees to leave - even OUT of contract.
Don't do it!
- Location
-
- Location
- Wembley
- Reviewing
- POP Telecom
- Date
- 2022-03-16
- Comments
-
Terrible customer setvice.
I had to call many times for anyone to even answer my call.
I feel stuck with their contract as they will charge me if I cancel.
- Location
-
- Location
- West Ealing
- Reviewing
- POP Telecom
- Date
- 2023-03-29
- Comments
-
If I could give ZERO stars, that would be the actual rating. WORST COMPANY EVER, SAVE YOUR TIME. Customer service employees don't even know which way they are facing, imagine the rest. Two months to try to fix a problem they created and still nothing changed.
- Location
-
- Location
- West Midlands
- Reviewing
- POP Telecom
- Date
- 2018-04-26
- Comments
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Lost Broadband in july 2017, by December 2017 still not fixed, tried to move on ended up going to CISAS (Communications & Internet Services Adjudication Scheme) who found them at fault, no fees applied,refund of my costs, Poptele Com hid behind "contract" but the contract works both ways, they tried to say broadband is free, so they can not be held to account, load of rubbish, so are their fees to move on, do not pay if you have a real reasons/faults keep all letters etc and go to CISAS for help. Link on google.
Low cost means third world services who just do not care.
- Location
-
- Location
- West Midlands
- Reviewing
- POP Telecom
- Date
- 2018-06-13
- Comments
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Poptele com found at fault by CISS in April 2018, still have not paid me my compensation sending a final bill to them via a lawyer and l will take them to court.
No broadband from July 2017, left them in March 2018 with out any exits fees because l used the CISS service offered in London, and its free.
Keep well away from them.
- Location
-
- Location
- Whitehaven
- Reviewing
- POP Telecom
- Date
- 2021-05-25
- Comments
-
Princesses excellent at giving me advice and get me set up with my router it is absolutely fabulous thank you very much
- Location
-
- Location
- Wirral
- Reviewing
- POP Telecom
- Date
- 2017-09-12
- Comments
-
The worst experience I have ever had with broadband! The slowest speed ever! Can only have one device connected at a time and they have now stored my card details and took money without my permission and left me with nothing in my bank and by reading other reviews looks like going to struggle getting it back it's been 12 months of hell with them I would not recommend to anyone!
- Location
-
- Location
- Wisbech
- Reviewing
- POP Telecom
- Date
- 2018-02-26
- Comments
-
I have had pretty much the same problem as many others. I was unhappy from the very beginning, and tried to cancel to find I could not without receiving a bill for the whole 24 months of the contract. I never received any paperwork from them and never was able to acces my account on their website. I gave up complaining about our poor broadband speeds. Now that the 24 months are almost up, I have set in motion a transfer to another provider. I get an email and a phone call, saying that there is a termination fee of £100. I have been with 3 other providers and never encounter such a condition. Apparently it was is the contract that I have never seen. Maybe that is why the can’t act was so illsuv.
- Location
-
- Location
- Worcester
- Reviewing
- POP Telecom
- Date
- 2017-11-14
- Comments
-
The worst supplier of broadband ever advertised at 19.99 a month but i have paid £30s £40s £50s £60s a month. My contract was due to end and these even had the balls to phone my new supplier up to cancel my order.STAY AWAY
- Location
-
- Location
- Worcester
- Reviewing
- POP Telecom
- Date
- 2022-04-15
- Comments
-
I’ve been stuck with pop telecom for almost 4 years. Every time I move house, they make me renew the 18 month contract. I’m so desperate to leave them but they say I have to pay £450 to leave them early. I’m constantly having wifi problems and the staff on the phone are always so rude. I strongly regret ever going for this company in the first place and since I’m due to move house again soon, I know they’ll renew my contract for yet again, another 18 months. I’ll be stuck with this terrible company forever.
- Location
-
- Location
- wrexham
- Reviewing
- POP Telecom
- Date
- 2021-02-13
- Comments
-
had it for not even a day and it’s already went off two times, never buy this internet it’s useless and it is slow, already makes me want to jump of a roof cause i can’t play my champs, piss poor company that don’t even know what they are doing
- Location
-
- Location
- Wrexham
- Reviewing
- POP Telecom
- Date
- 2022-07-04
- Comments
-
I am a foster carer and one of my foster children left the home to live there own lives, she chose pop telecom to provide her with broardband.
Some time ago she ended up in hospital and was unable to work or pay her bills and she ask if I could pay her broadband for us for that month, which we were happy to do. I contacted pop telecom and they took my details and I made a one off payment using my back card.
This month they have taken over £40 from my account using my card details without permission and when I challenged them they say the account is mine and they will continue to take payments.
They are a bunch of thieves and you should not under any circumstances give them the benefit of your custom.
- Location
-
- Location
- York
- Reviewing
- POP Telecom
- Date
- 2018-07-27
- Comments
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Avoid like the plague. Inaccurate billing. Threatening staff. Refusal to let you move provider. DD system that doesn't work. Overcharged by 100% over 2 years. Breaches of Ofcom Regulations. Illegal debt collection practices after you've left and don't owe them a penny. DO NOT USE POP TELECOM. CHOOSE ANYONE ELSE.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.