322 Customer Reviews over 9 pages
-
- Location
- Dunfermline
- Reviewing
- POP Telecom
- Date
- 2017-10-16
- Comments
-
After several months of billing issues and the customer service department refusing to apoligise and take responsibility for these error. I finally phoned to complain to them in regards to a failed direct debit. Might i add there was funds in my account and they did not attempt to take funds from my account. I even called my Bank and had it escalated as each time i called pop telecom i was at fault as far as they were concerened and i explained to them time and time again i have no return direct debits. I called my Bank once again and put me through to a department to investigate pop telecoms claim and they once again confirmed that they had not taken any funds from my account and there was funds available. I phoned again to make payment and let them know how angry i was being called a liar, even offering them me to forward statements to show that pop telecom made no effort to take the funds. Again they did not need to see this as i was cleary lying even though i was offering profile. I then gave my card details three times to the guentleman on the phone including expiry date and three digit security number. Lucky he was on love speaker and my mother heard every word. He then for a forth time said can i repeat my card details and at that stage i said forget it im not playing my bill discount me. I put the phone down and checked my Bank account and they havent taken payment at the time i authorised payment. I was airing to call down then call Back and make payment. Some time later the money gad been taken out of my account which is a complete breach of pci dss and the customer service representative had either writen my card details or listened Back to the call. I have now changed supplier and have south legal advise over the breach of date protection and a breach of payment card industry data security
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2019-04-04
- Comments
-
Internet is fine just don't ring them up as they a rude, talk rubbish and dont miss a bill for a day or they will ring you fromm 9am every 15min to 30min for days and send you a email saying they will trans fer yo to carnt pay take you away over 21.99 berry professional
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2019-09-20
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2022-07-19
- Comments
-
If I could give them zero stars I would. The whole company is a rip off and a con! From the customer service, to the network and don't even get me started on the roku box... stay away!!!
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2022-06-01
- Comments
-
They tell you that the speeds are 20mps when In fact its only 6mps. Would never recommend these people go to vigin media or if desperate go to talk talk at least they know what's going on
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2019-09-05
- Comments
-
Avoid!!!
Bunch of thieves! Was told fibre was available in my area (it isn't). Charged me prematurely for a service that wasn't even available and refused to give me refund after I cancel within 14 days after being told by my previous provider I can't get fibre in my area.
Departments don't talk with each other, so they're lost every time I check on progress. Customer service was minimal and had me on hold for a long time. I don't regret many things in life, considering them is one I regret.
- Location
-
- Location
- Ealing
- Reviewing
- POP Telecom
- Date
- 2022-03-16
- Comments
-
Orrible experience with customer service. They don't know what they are doing.
They juat repeat the same lines and are not helpful at all.
I can't cancel my contract or they will charge me exit fee.
Never chose this company
- Location
-
- Location
- East of England
- Reviewing
- POP Telecom
- Date
- 2021-09-12
- Comments
-
It's a big fat NO!!! from us. Senior Citizens beware of intimidation through being dismissed as irrelevant and emotional. They want your money not your happiness. What a truly awful experience. Happy to blame everyone else for THEIR failure to meet fair expectations of an ISP. Including Open Reach and the customer.
Broadband OK in rural areas but landline is utterly shocking. 2 baked bean tins & a piece of string more likely to exceed expectations than this!
Just don't do it ~ go somewhere, anywhere, else.
- Location
-
- Location
- East Sussex
- Reviewing
- POP Telecom
- Date
- 2022-09-14
- Comments
-
I read the negative reviews and wanted to give my experience.
I'm finishing my 18 month contract. I want to say that everything went smooth, speed was decent, router is a good quality dual band and the service reliability has been impeccable. The only drawback is from the third month they'll charge you an extra £5 for line insurance, just contact them to remove this extra and request confirmation.
- Location
-
- Location
- East Sussex
- Reviewing
- POP Telecom
- Date
- 2018-09-17
- Location
-
- Location
- Eastbourne
- Reviewing
- POP Telecom
- Date
- 2024-03-25
- Comments
-
Over the years I've used many different ISPs, they all have problems sometimes and thats fine. POP telecom have been by FAR the worst ISP I had to use. Constant disconnects, long downtimes where internet just didnt work, poor customer service, slow speeds when it did work. After a month of them doing NOTHING about it all and blaming me and my equipment I left them and switched to BT. How strange that i had full speeds, no disconnects or ANY problems with BT using the same equipment.
Overall, the company is a cowboy outfit. They either don't know what they're doing or they're actively not doing anything and just taking peoples money.
Would never use this company even if it was the only choice.
- Location
-
- Location
- Eastbourne
- Reviewing
- POP Telecom
- Date
- 2024-04-03
- Comments
-
Literally a bunch of criminals. Couldn't supply working internet for months and when I decided to use a more reputable company they tried to charge me for 18 months when they never even managed to get it working. They've broken GDPR by giving my data to other companies without my consent and are in BIG trouble with the ICO.
Company is nothing but a family of theiving criminals.
- Location
-
- Location
- Edinburgh
- Reviewing
- POP Telecom
- Date
- 2020-04-14
- Comments
-
Internet speeds are ridiculously slow and drop out for around 10 minutes every few hours or so. As per usual it’s a “line fault” but they’re using the same line as BT were previously before we switched - and didn’t have the same issues.
All in all, I would avoid.
Also, they have a great Trustpilot score due to offering £5 discount to month1 bill for submitting 5 stars.
- Location
-
- Location
- Edinburgh
- Reviewing
- POP Telecom
- Date
- 2019-01-04
- Comments
-
Simply the worst customer service I have ever encountered! After I left they proceeded to threaten me with a debt collector for monies that had been paid. Rude unprofessional and almost deliberately unhelpful.
- Location
-
- Location
- Emsworth
- Reviewing
- POP Telecom
- Date
- 2019-01-02
- Comments
-
Changed to POP recently, they do all they promise and more. I have the highest download speed now and feel confident in recommending POP to friends and family.
- Location
-
- Location
- Emsworth
- Reviewing
- POP Telecom
- Date
- 2019-02-14
- Comments
-
They connected me 2 months ago - since then I have enjoyed fast speed broadband without interruption or slow down(s). Whatever their difficulties when starting out believe me, for £21 pcm this is the very best broadband deal out there bar none.
- Location
-
- Location
- Emsworth
- Reviewing
- POP Telecom
- Date
- 2019-08-19
- Comments
-
When I 1st joined Pop I thought they were brilliant - sadly that is no longer the case. My internet has been intermittent to zero for over a week and download speeds from 14-20 down to a max of 6....despite several e mails and many uses of their online contact forms I have heard zilch from them. It seems they truly are the cowboys so many accuse them of being.
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2023-12-15
- Comments
-
IMHO a bunch of ***** from Essex. They advertise "a basic plan to get your e-mails" but don't say that you have to keep your existing e-mail provider. It's like an ice-cream seller pedalling his tricycle down the prom calling "get your ice creams here!" but not telling you that you have to get your ice creams from your usual shop and give them to him so he ca sell them back to you.
Customer service is 100% useless. I cancelled my contract but they are still trying to do me for £466.
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2021-02-01
- Comments
-
They get Trustpilot to remove bad reviews - just glad to buy my way out of contract. Customer services tried their best but they need to up their game as a service provider - absolutely shocking service!
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2020-08-04
- Comments
-
I have given 1 star for the customer service as I have always found them fine to talk to but I refuse to give any stars for the rest of the "service.
The speeds are inconsistent - can't even stream iplayer just now. The service drops out regularly and the 2 routers I've paid for like to just stop feeding wifi when they feel like it.
I usually pride myself on researching first and went off the Trustpilot reviews much to my chagrin. You will find that the only negative reviews on Trustpilot are very recent whereas the good reviews go way back. I read they try to get as many bad reviews removed to keep their rating high.
If I had known there would be no customer service available after 6pm or at weekends I would never have signed up. If I had known they piggyback on the TalkTalk service I would never have signed up.
Thankfully I'm most of the way through my contract and should soon be able to switch to a better provider who guarantees a minimum speed and has customer service available when most people need it.
Another point if you too are still in contract - keep an eye on your bills.
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2021-02-06
- Comments
-
Glad to be out - do not trust other review sites with "pilot" in their names as the bad reviews are removed to keep the score high. Cost me more than a years sub too get free but I was so frustrated I paid. I hope more people read through review sites other than the obvious to save themselves hassle. I'm paying a little more now but at least it works!
- Location
-
- Location
- EPSOM
- Reviewing
- POP Telecom
- Date
- 2021-11-03
- Comments
-
Very happy with, straightforward, no problems, good price. Would recommend
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2023-10-16
- Comments
-
Utter shambles before they've even started.
They got the go live date wrong, then on the new date they gave me, my previous supplier cut the service and Pop didn't take over. They blamed Openreach for a problem which was absolutely fine until the previous supplier ended their service - bit of a coincidence?
I've been 5 full days with no internet or landline with no light at the end of the tunnel.
Still blaming Openreach for what is fairly apparently their fault.
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2017-09-15
- Comments
-
I got charged for 2 lines in the beginning took 3 months to sort out ever since have had intermittent broadband I have now run out of contract so am changing surplers but have received nothing but frentening e mail and letters telling me they are going to take £500 from my account and telling me my contract does not run out to March but kept originally contract would not recommend them nothing but trouble and have to pay a £50 exit charge please don't entertain this company cannot explain how bad they are
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2023-08-14
- Comments
-
Been with this company 6 months
Great broadband, great service
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2019-04-22
- Comments
-
AVOID! AVOID! AVOID!
The WORSE company I have ever encountered. They reel you in with apparently 'cheap' prices and then tie you up in knots to extend your contract with extortionate prices and terrible broadband. We moved house and not only have we been a whole month without Internet which they are still going to charge us for, they renew the contract to another 24 months! Been on the phone to them constantly about moving and was never once told this would actually renew the contract! All we want to do is leave this awful company but they want to charge us as much as possible to leave.
NEVER EVER GO WITH THIS COMPANY!
They should be shut down.
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2022-04-14
- Comments
-
AVOID….PLEASE AVOID. They never answer their phone…the broadband is slow. They block you from changing to another provider even thou my contract was up. Now the have sent the bailiffs on me for 4 months of bills when I wasn’t with them. I will do everything in my power to bring shame to this company. The worst company in the UK! Kind at the beginning and then complete rudeness - the only reason they get 5 stars on trustpiolt is because you get £5 knocked off your bill….please avoid at all costs. Shame on them. A small little Essex firm…
- Location
-
- Location
- Exeter
- Reviewing
- POP Telecom
- Date
- 2019-04-25
- Comments
-
We were sold this deal through Currys. Never again! When you change broadband provider always do it on line and READ THE REVIEWS FIRST! OK, the very best and the very worst reviews often contain a high % of reviews paid for by either the provider or a rival company. You'll know these because you see the same wording on loads of review sites. Lets face it, broadband providers don't do well anyway so ignore the 1 star and 5 star reviews, 3 stars is average and 4 stars positively brilliant!
Lets start this from where we were. We were with TalkTalk, but we were fed up with their salespeople constantly ringing to update our deal. It was so ******* annoying we decided to leave. So we were ripe pickings for Currys sales team. They set us up with an 18 month deal with Pop Telecom. It sounded really good. No charges for phone calls and a fixed price of £18 a month for the duration of the contract. Only it didn't last. We found broadband speeds very low, and frequent freezing. The phone would stop working, sometimes for several days at a time. That was when we checked bank statements. The £18 a month for 18 months had lasted just 2 months. Then Pop put up their prices billing us for extras other companies don't charge for such as router insurance. I think we've paid for the router several times over now. Suddenly our basics were over £30 a month with calls on top of that! Far cheaper to use my PAYG mobile phone so that's what I've been doing. The trouble is we were stuck with Pop Telecom till mid December 2018. We were away for 2 months in the new year so we left things till April after we got back.
First pick of companies to take over was going to be John Lewis but they told us we couldn't switch to them without changing our phone number, so that was out. However they did advise us to go back to Pop Telecom and ask them for a better deal. So we did, explaining what we wanted and asking if as loyal customers they would offer us a better deal. Well over a week later, the time in which Pop telecom guarantee to come back to any customer enquiry, we had heard nothing so we went ahead with our second choice of provider. The switch is due in May 2019. It may be coincidence, but the day after the future provider confirmed they'd contacted Pop Telecom, Pop Telecom phoned us. My wife was not pleased to field that call. She asked why they hadn't contacted us sooner. They said they always contact their customers after their contract runs out. Strange that. They'd had us as customers for 18 months, never contacted us once even when we'd contacted them about breakdowns and they'd known our contract was due to run out in December 2018 and had had a whole month of 2019 plus the e-mail they "guaranteed" to have replied to inside a week but didn't. My wife told them very firmly but politely what they could do with their offers, the next transfer deal is done and Pop are too late!
Finally we've had a letter from them. It tells us that we're due to pay extra fees for the "early termination" of our contract that expired 3 months ago! Obviously we're disgusted with them. If anyone owes money, they owe us a huge refund. So Back to the bank before the transfer to block the direct debit...
I cannot recommend them.
- Location
-
- Location
- Fareham
- Reviewing
- POP Telecom
- Date
- 2023-04-26
- Comments
-
They increase the monthly fees when they wants how much they wants. Scammers.
- Location
-
- Location
- Fareham
- Reviewing
- POP Telecom
- Date
- 2023-04-26
- Comments
-
They increase the monthly fees when they wants how much they wants. Scammers.
- Location
-
- Location
- Fife
- Reviewing
- POP Telecom
- Date
- 2017-08-23
- Comments
-
Reluctantly scoring 1 star as I am unable to give them less absolutely shocking avoid this company at all costs! Customer services appalling , sales staff, technical staff poor don't explain products, watch out for the charges that appear on your bill, the fact that they appear is apparently enough of an explanation by this company it's up to you to find out ! They charge you for a replacement router because you have not treturned the old one within 16 days but don't tell you this and you have to request an envelope to send it back ,how do you know this? And ps you only get an envelope to return if you originally paid for delivery even if your goods are faulty watch out for land assurance payments and router assurance charges applied and you have to aske them what they are for and ask them to remove them. They come on your account with a nil charge then after two free months the fee is applied . Check your bills.
- Location
-
- Location
- Fife
- Reviewing
- POP Telecom
- Date
- 2018-07-01
- Comments
-
The internet connection drops every couple of hours meaning you have to reset the router. If you phone they are rude won’t let you leave even within the cooling off period. Just a joke of a company in my honest opinion avoid at all costs.
- Location
-
- Location
- Fintona
- Reviewing
- POP Telecom
- Date
- 2019-05-16
- Location
-
- Location
- Fordingbridge
- Reviewing
- POP Telecom
- Date
- 2023-06-13
- Comments
-
Signed up for a 12 month contract for Broadband with Pop Telecom, when they increased my price by 14% at the end of my contract i asked them to review pricing and they said I could not until the end of my 18 month contract, which I had never signed up for! They are ignoring my emails showing proof of 12 month contract and being ignorant and condescending at every opportunity. Avoid at all costs, go to plus net instead which is where I intend to switch to this week. Speaking with ofcom to resolve this as well.
*update* I cancelled the renewal mentioned below, and now POP have sent an email demanding nearly £600 to exit a contract I'm not even in!! Utterly outrageous, avoid at all costs.
- Location
-
- Location
- Forres
- Reviewing
- POP Telecom
- Date
- 2022-05-23
- Comments
-
Sham of a company. Charge you more than agreed then say its for insurance, which I didn't ask for. Threatening letters sent, I'm in no contract, I did not sign anything in ink between myself and them.
Avoid at all cost
- Location
-
- Location
- Gainsborough
- Reviewing
- POP Telecom
- Date
- 2017-06-20
- Comments
-
Well where to start 1st even 1 star is to much to rate them 0! Nothing but problems from minute I joined. 3go live dates 3router delivery dates. 15 phone calls through out our 4week wait in the mean time they hit my bank for £66 even though we had no equipment or service, Cancelled at the bank luckily as I had lost all faith in company before I even had services. They then went ahead and decided they was going to set up a new direct debit without permission and again I've got screen shots and a letter so sure ofcom will love this company fraudsters. They had been told I've payed plusnet and were leaving there company being lied to hung up on very rude staff of witch I say they must have only a handful of people as I've spoke to them all several times quick to answer phones not be helpful even managers lie! They don't keep you up to date like they say no free phone nice set up for them nice bill for us. Signal is sh!t it can only run 1 Xbox in my house can't connect more than that what a joke suppose it's in the words speeds of up to 40mb pmsl we running at 17mb real fast fibre NOT and to think you charge £2 more than sky for package what a bunch of incompetent little twirps don't know there ass from there elbow. People's stay well clear or if you join record everything log it all dates and times. O and also if my personal detail was not on my evidence against them I would put it up for all to see.
- Location
-
- Location
- Galashiels
- Reviewing
- POP Telecom
- Date
- 2022-02-11
- Location
-
- Location
- Glasgow
- Reviewing
- POP Telecom
- Date
- 2017-11-24
- Comments
-
Warning don't go near this mob don't even look at them . I was with them for 6 over charged constant complaining months one of their excuses for overcharging was insurance for router and line cost me £139.56 to leave in September still got overcharged bill on October which they now say was part of leaving charge also £0.31 in November .
- Location
-
- Location
- glasgow
- Reviewing
- POP Telecom
- Date
- 2017-02-21
- Comments
-
This company appear the cheapest initially but you will pay more in the long run. Poor service. Hidden charges. It is a cynical , exploitative company out to take money from you - not offer you a service! !!Charging £75 to leave - even though contract has expired. Save yourself the headache and being ripped off.
- Location
-
- Location
- Glos
- Reviewing
- POP Telecom
- Date
- 2017-09-01
- Comments
-
Atrocious; whatever you do don't touch this company. The worst customer service I have ever experienced
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.