322 Customer Reviews over 9 pages
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- Location
- Romford
- Reviewing
- POP Telecom
- Date
- 2023-06-15
- Comments
-
Disgraceful customer service
Cut off my internet for weeks
Won't let me complain
Tried to bill me even though I was not in contract
- Location
-
- Location
- Romford
- Reviewing
- POP Telecom
- Date
- 2021-09-23
- Comments
-
I have to leave my contract early due to moving to a new property that doesn't have a phone line yet and have been hit by £280 early termination charges. Nothing like that in their terms and conditions and customer service who are ruthless and not helpful. Was hoping for a better way out as I understand they would have charges for leaving early but having to pay the whole contract length is unfair. I wouldn't use them again for anything.
- Location
-
- Location
- Rugby
- Reviewing
- POP Telecom
- Date
- 2019-11-24
- Location
-
- Location
- Scarborough
- Reviewing
- POP Telecom
- Date
- 2020-01-24
- Comments
-
I saw an offer online for broadband/telephone for £14.50/month. I thought this was great, as I am on a limited budget, so signed up. They charged me £9.99 for the router, which was fine as most companies do, then tried telling me I would need a line installing (even though there is an active line here already). They arranged for a technician to call between 8am - 12noon one week day, but as I work mon-fri 8-6 and sat mornings, I told them I would not be in, so could I arrange it for a weekend. They didn't do weekend appointments, so I cancelled my order as I found someone who could. Within a few days they refunded me the £9.99 directly to my bank account.
A week later (13th January) they took £20.12 from my bank account. When I contacted them, they explained this was the invoice from the date of installation to the end of February. I informed them that I had cancelled my order the week before, and they assured me I would receive a refund. I kept checking my bank, but no refund had been received.
I came home today, to find I had received a cheque in the post for £20.12. Fine..... apart from I can't get to the bank until 15th February!!! I have contacted them and asked them to pay directly into my bank account and cancel the cheque.
So disappointed with their service, and would definitely not recommend.
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2016-12-15
- Comments
-
Everything fine till lightning strike, they sent new router, which took nine days to arrive but did not fix problem of no internet connection. A further two weeks and numerous phone calls by me before they arranged an engineer visit to repair line fault. Back on now after four weeks. AVOID THIS COMPANY.
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2020-10-26
- Comments
-
Had to complain to CISAS twice(like the ombudsman). Have finally left the company this week with no penalties due to CISAS intervention, after being with them only 4 months.
Reasons - Didn't consult me that my number would change so I had no incoming calls for a month including work calls as I was WFH due to Covid at the time, no Caller display for 6 weeks and my bill went up after a month.
Decide for yourself if you want to use this company.
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2022-05-27
- Comments
-
Absolutely shocking company. They tied me into a contract I never even asked for and wanted the full contract price to pull out. Disgusting
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2017-04-12
- Comments
-
These people are total scam artists. I was mis-sold an internet package by a sales agent at CarPhone Warehouse, and I've been complaining to POP Telecom since early January, but they keep giving me the runaround, always changing their story and never calling me back when they say they will. I've asked them multiple times to end the contract, and have requested that they refund my money. They have established a definite pattern of constantly promising to fix the situation, and then never following through.
After over 3 months of trying to resolve this dispute, they are still debiting money from my bank account each month, even though I've asked them several times to stop until this dispute is resolved. They claim their automated system can only stop the direct debit if I cancel the contract and pay an early termination fee of over £200, but if I terminate the contract they can no longer investigate my claim for any refund. They say if I cancel the direct debit myself while the account is still open, they will report it as delinquent to a collection agency. Please spare yourself the nightmare of having to deal with these people!
- Location
-
- Location
- scotland
- Reviewing
- POP Telecom
- Date
- 2017-01-30
- Comments
-
I have never dealt with such an awful company they took money out of my account didn't get an account number no letters no welcome pack just the router no wifi card number is on the back of router box only been connected ten days I want out service is awful
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2018-01-04
- Comments
-
Under no circumstances go with these people. They added to my bill each month "hidden charges". Their call staff are nothing more than bullies and intimidating. It got so bad that I had to leave and they wanted an cancellation fee of nearly £500. I terminated the contract anyway as I would rather deal with debt collectors.They still kept my details and took the last of my money out of my account today leaving me broke for a week. On contacting them they said that as they had my bank details they were in their right to take money as and when they liked. I changed my bank this morning as I was at my wits end. I have been in tears over this company and stressed out. AVOID them at all costs as they are bullies and will drain you of money
- Location
-
- Location
- Selby
- Reviewing
- POP Telecom
- Date
- 2017-08-14
- Comments
-
Absolutely shocking. We've only been with them for 2 weeks and for us to come out of contract early itl cost over £400. It took forever to get set up so we were with out phone and internet. Now it's up and running it is so slow and useless. We had the same standard broadband with sky and had no issues. I have sent several messages on Facebook and never had a reply. DO NOT GO NEAR THIS COMPANY!! We've got another 18months of crap to go through
- Location
-
- Location
- Selby
- Reviewing
- POP Telecom
- Date
- 2017-01-22
- Comments
-
When I joined it said I would pay 26.99 6.99 for anytime calls am they still charge me for my calls all my bis av been 50/60pound so far for my package last my bills so far av been double that can't tall to customer service coz phone get to first place then goes dead not happy one bit with this company
- Location
-
- Location
- Sevenoaks
- Reviewing
- POP Telecom
- Date
- 2017-12-21
- Comments
-
I ve been with poptelecom for 3 years,
about 8 months ago they started to charge me for line identification and router assurance £4.50 ,without my consent ,did not realise until 2 months ago, called them and i asked for an explication as i never asked for it, they gave me a refund a few days later but are still charging me again, called them again and they tried to blame on me ,I had enough. for me that is a breach of contract (i m on a month rolling contract now)
so Im changing supplier I had to pay £100 to leave them , they tried to force me to stay ,but I m not falling for that, then they told me that line ID was on previous contract with my previous supplier ,never had one before as I moved in and to to pay for a new line installation, regarding router assurance was told that they add it after 2 months service and I can cancel but it was never added for 2 1/2 years,now they decided to add ....
When they advertise they products they exclude vat but dont tell you about it unlike some other competitors.
Well its your choice.
- Location
-
- Location
- Sheffield
- Reviewing
- POP Telecom
- Date
- 2023-05-24
- Comments
-
If I could put 0 I would. AVOID. Spoken to 4 managers on my dad's behalf about a bill that they pulled out of thin air when we left after the contract was finished, each said it was cleared. Each time we called they mentioned there was no notes on the system of previous calls. This has been going on for 5 months. Everytime we end the call with 'ok no money is to be taken out, your account is closed' and Now today we received a letter saying bailiffs are coming to my 70 year old dad's house who has a mental disorders!. We have been fully moved over to another provider with cleared bills for months. At this point it's pointless talking to pop telecom, all liars. This will be taken further. AVOID.
- Location
-
- Location
- Shotton colliery
- Reviewing
- POP Telecom
- Date
- 2020-05-28
- Comments
-
Not a company you can trust once they get you into a contract they make it very difficult to leave they try to stop your transfer and when you try to contact them i.e. via phone or e-mail they totally ignore you they also overcharge you to leave them not a company you can trust
- Location
-
- Location
- Shrewsbury
- Reviewing
- POP Telecom
- Date
- 2017-07-19
- Comments
-
It's honestly awful, if your here debating if you should risk it or not because it's cheap, Please don't bother. Nothing works I mean like basic tasks like checking my emails, Facebook, YouTube, Netflix, amazon. Pretty much anything dosent work so there is really no point in it! They are nothing book crooks selling awful internet making it out to be something it's not to get a quick buck. It took me 2 hours to buffer a movie of amazon i wanted to watch. For a few pounds more I can get internet that is instant! You get what you pay for I'm afraid and all your paying for here trash
- Location
-
- Location
- Shropshire
- Reviewing
- POP Telecom
- Date
- 2022-12-08
- Comments
-
There is always someone that is the worst...And for me it is Pop Telecom. Steer well clear of this company for if you do not you will be sorry. Once bitten twice shy, never ever again. I'm only to glad to pay to get rid of them, just don't do it!
- Location
-
- Location
- Shropshire
- Reviewing
- POP Telecom
- Date
- 2022-12-10
- Comments
-
It's a no no......Absolutley
Leaving this company is a trial by any standards. I will gladly pay them, to rid myself of the burden. Never again. I will in the coming days, have to wrap and pack my router etc and then go to the post office and PAY out of my own pocket to return it.....Yes I am serious I have to pay myself!....The mind boggles as to their finances and business accumen, hopefully their finances are as low as their business accumen.
Date of experience: 10 December 2022
- Location
-
- Location
- Skye
- Reviewing
- POP Telecom
- Date
- 2021-01-08
- Comments
-
Shocking company paid nine pound 99pence set up fee on line end of october ,phone call next day to say cant provide service to my area , can i get my money back . No no ,repeated phone calls and email ,no responce ,this company is totaly ignorant to customers ,still have not received my money back to this date, do not trust this company they lack any decent customer service
- Location
-
- Location
- smethwick
- Reviewing
- POP Telecom
- Date
- 2018-12-21
- Comments
-
after a recent kerffufle with these people i think they are actually getting their act together, hooray.
- Location
-
- Location
- SMith
- Reviewing
- POP Telecom
- Date
- 2020-03-19
- Comments
-
First, it was difficult to get installation on my requested date, on December 11th, 2019, even though I had requested the install in November. So, unexpectedly we were without internet after moving back to the UK. I found that an odd experience after US companies get you up and running on the date you request.
They eventually arranged an installation on December 23rd. The Openreach guy came around for 15 minutes--late afternoon on the day before Christmas Eve, and said he would have to install wire, and advised me not to install it today, and put it on hold to check if my landlord would approve. At no point did he suggest putting it on hold would cost me money. I later found out that he said he made a report that I was not home, and that a charge was made to POPTelecom for 160 pounds (Engineer charge query 195474). That works out at 640 pounds per hour. POPTelecom are trying to pass on that 160 pound charge onto me.
Passing on an installation charge to the customer, where in fact they promise free installation, is unethical in this case. As a business, POPTelecom aquires risk of dealing with installations and outside contractors, and taking on that risk comes with the likelihood of great profits. Charges from contractors for installation cannot be passed on the customers.
After the December 23rd unsuccessful installation I had to wait until January 16th for installation to be done. In doing so the Openreach employee talked and we figured out what had happened: someone a long time before I arrived back in the UK must have pulled out the wiring for the broadband. Therefore both POP Telecom and openreach may have been looking at old information that was telling them that installation would be easy. The Openreach employee was a change and worked through the installation.
In February, I noticed a shock charge on my account for 160 pounds. I found out what it was for, spend hours explaining it on the phone, and a bit on email. And finally I had it removed. Success! Here is the email I got:
"Engineer Charge Query TaskID 195474
Pop telecom Customer Service customer.service poptelecom.co.uk Thu, Feb 27, 2020 at 4:22 PM
To: Mr redacted REDACTED gmail.com
Dear Mr REDACTED
Thank you for contacting Pop Telecom.
I have investigated into the engineer charge from Open reach and i can confirm we have removed this charge from your account and will investigate with Open reach directly.
If you wish to reply to this email, please press reply on this email keeping the subject line intact. This will then register your new email against your account.
Kindest Regards
Pop Telecom"
I replied back asking if it had been removed online, and POP replied:
"Pop telecom Customer Service customer.service poptelecom.co.uk Fri, Feb 28, 2020 at 9:54 AM
To: redacted redacted gmail.com
Dear Mr redacted
Thank you for contacting Pop Telecom.
I can confirm this charge has been removed from your account. I personally removed this myself yesterday before i emailed you.
You have nothing outstanding on your account.
If you wish to reply to this email, please press reply on this email keeping the subject line intact. This will then register your new email against your account.
Kindest Regards
Pop Telecom"
HOWEVER! I got an email from a different POPTelecom stating they had heard back from the Openreach engineer, and they are going to charge me 160 pounds after all.
This is fraud because I was told before I entered into this the costs involved, and that installation was free, and the back and forth I have had with POPTelecom has been time consuming and experienced by me as if I am dealing with a sociopathic company. Sure enough I heard many such stories about POPTelecom online.
This is just one of a number external complaints I will make if POPTelecom goes ahead and tries to take the 160 pounds from me.
I am happy to pay the monthly subscription, but not the fraudulent installation charge.
- Location
-
- Location
- Somerton
- Reviewing
- POP Telecom
- Date
- 2023-01-30
- Location
-
- Location
- South East
- Reviewing
- POP Telecom
- Date
- 2023-07-25
- Comments
-
No stars. Friend has phone only for years & pays average £45pm. No monthly bills. Ceased contract 20/6/23 as moving. Now receiving bailiffs letters re debt of £139. Phone calls to Pop say a/cclosed,& no debt as passed to bailiff. But can't tell her where debt arises. She is 75 & sick with worry being threatened with court by bailiff. Pop keeps saying emails will be sent to bailiff to take her off their list as No debt, but bailiff said emails tell them to pursue.
- Location
-
- Location
- South Leicestershire
- Reviewing
- POP Telecom
- Date
- 2020-12-02
- Comments
-
SHOCKING SHOCKING SHOCKING- utterly terrible experience- cancelling after 6 months- the service must drop out like at least 7 or 8 times a day and having to do a full router reset each time, the customer service idiots are terrible too - clearly a load of straight chav boys- using words like "innit" and speaking in that vile scummy street slang for some reason- no skills what so ever. the worst, most tacky, tinsel town set up i have ever seen they shouldnt be in business- AVOID AT ALL COSTS!
- Location
-
- Location
- South UK
- Reviewing
- POP Telecom
- Date
- 2020-07-11
- Comments
-
Scammers - Fraudsters
DO NOT USE
The are absolute crooks. Will rip you off with charges that have never been incurred. Customer service extremely rude. The people working at the company are scum.
- Location
-
- Location
- Southport
- Reviewing
- POP Telecom
- Date
- 2021-05-09
- Comments
-
Ordered Broadband based on the reviews from Trustpilot... Within 10 mins of posting up my purchase on Social Media, I was inundated with warnings about the company about how they manipulate their own reviews, social media pages etc... So I cancelled my contract with them immediately. I have thus far struggled to get the £9.99 refund for the modem that I was never sent, despite emails and social media attempts. Not a trustworthy company. Avoid!
- Location
-
- Location
- Southwark
- Reviewing
- POP Telecom
- Date
- 2022-05-26
- Comments
-
Atrocious service, They keep asking for payment when they were unable to provide the broadband service.
They have now employed debt collectors to chase me for payment.
- Location
-
- Location
- Staffordshire
- Reviewing
- POP Telecom
- Date
- 2018-11-14
- Location
-
- Location
- staffs
- Reviewing
- POP Telecom
- Date
- 2018-01-19
- Comments
-
bad experience when changing from PopTelecom to another provider ,made me pay £100 there and then on the phone before they would release my telephone number and Broadband ,when I cancelled the direct debit ,they put it back on,I had to phone my bank to make sure it was cancelled
- Location
-
- Location
- Stirling
- Reviewing
- POP Telecom
- Date
- 2020-06-09
- Comments
-
Avoid Pop Telecom at all costs. The wifi is not reliable or good connection, they charged additional fees for engineer visits which never happened and overcharged us when the contract came to an end.
- Location
-
- Location
- Stockport
- Reviewing
- POP Telecom
- Date
- 2016-10-04
- Comments
-
I am out of contract but Pop Telecom keep blocking my transfer to BT by telling BT I wish to remain with Pop which is false (and probably against the law)They have done this twice now so I am reporting them to OFCOM. they also charge £50 to terminate even when you are out of contract. KEEP CLEAR.
- Location
-
- Location
- stockton on tees
- Reviewing
- POP Telecom
- Date
- 2022-05-25
- Comments
-
they said they would refund me the money they took out of my bank they sent me a return package for the router a day after i cancelled with them so before returned i went to the bank and found out that haven't me they like i said on the 17 of may took £28.99 instead of the £22 .99 they promised me when i set up deal charged me £9.99 for the router so if they dont refund me then they will get the return bag and an empty box with notes inside saying refund me and i will send the router back
- Location
-
- Location
- stockton on tees
- Reviewing
- POP Telecom
- Date
- 2022-05-27
- Comments
-
if you get a problem with pop broadband and they take money out of your bank and you cancel the contract and they promise after setting up a deal for £22 .99 a month and then promise to refund me after taking £28.99 and£ £9.90 for the delivery of the router and promised to refund me the money but the only thing they ever sent me was not how much a month i was paying or a pack to my emails so i had not a clue to how much the deal was the next day they sent me a return prepaid plastic bag for to return the router so i PRINTED ALL THE STUFF AND AND THE EMAIL ABOUT PROMISING TO REFUND WICH THEY NEVER DID SO I SENT THEM AN EMPTY BOX WITH PAPPER WORK SAYING REFUIND ME AND I WILL POST THE ROUTER TO YOU THE EMPTY BOX HAD THERE RETUNE STICKER ON IT SO IT NEVER COST ME A PENNY
- Location
-
- Location
- Stoke
- Reviewing
- POP Telecom
- Date
- 2022-04-20
- Location
-
- Location
- Stoke on trent
- Reviewing
- POP Telecom
- Date
- 2019-02-18
- Comments
-
Worst customers service and
Internet Broadband provider in UK
- Location
-
- Location
- Stoke on Trent
- Reviewing
- POP Telecom
- Date
- 2023-10-29
- Comments
-
Disgusting treatment by Pop Telecom
I tried to cancel my current contract before it was due to end but Pop Telecom automatically signed me up to a new contract without even accepting my cancellation on the old one.
They have since charged me direct debit at £10 above what I was paying for the same service.
After lengthy conversations I have received no apologies for their supposed loss of the initial cancellation I filled in.
I have now been charged at the new rate and told this will continue until I stop the direct debit.
Disgrace with no contact or advisories as to what was going on.
Tragic customer service - avoid.
- Location
-
- Location
- stoke-on-trent
- Reviewing
- POP Telecom
- Date
- 2021-10-04
- Comments
-
NO!! NO!! NO!!... Rubbish company, had problem with router, problem landline,router sorted,charged £192, to sort out,[open reach charge £85] open reach said the problem would come back,
pop phoned me 4-5 weeks later told me crackling on line 1 of october and that
they would send out open reach for free as fault had come back...on the 4 october they called to tell me it would cost another £192...DONT GO WITH THIS COMPANY...broad band is cheep..but thay charge for line INSURANCE,ROUTER INS.£192 for callouts,OVER £40 TO REPLACE ROUTER IF ITS FAULTY,It is never their fault when yo call them, and, and if you are getting bad service and want to leave they charge you for the whole of the contract,as Im a senior citizen they try to intimidate you and say you dont understand what your talking about...STAY AWAY FROM POP TELECOM TOU HAVE BEEN TOLD!!!
- Location
-
- Location
- sudbury suffolk
- Reviewing
- POP Telecom
- Date
- 2021-08-19
- Comments
-
awful awful service. slowness. told i would receive a new micro filter in 24-48 hours, a week later and still not got it. once my contract is up i am cancelling it
- Location
-
- Location
- Suffolk
- Reviewing
- POP Telecom
- Date
- 2017-07-31
- Comments
-
Just want to say this company is absolutely c...p! I joined them in June and have had loads of problems. I have had no phone and no broadband for a week now. I have rung them nearly every day and still no joy. They are useless. Tell your friends not to touch them with a barge pole. I have been to the shop that has been promoting them and told them they should stop doing that.
- Location
-
- Location
- Sutton
- Reviewing
- POP Telecom
- Date
- 2021-01-09
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.