322 Customer Reviews over 9 pages
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- Location
- London
- Reviewing
- POP Telecom
- Date
- 2020-12-23
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2017-06-19
- Comments
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What a useless bunch of shysters. 3 weeks in, over 15 calls later and super slow. Now not answering phone. DO NOT USE THESE PEOPLE if you value your sanity and blood pressure
- Location
-
- Location
- london
- Reviewing
- POP Telecom
- Date
- 2021-05-05
- Comments
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Good service and easy sign up process
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2022-12-20
- Comments
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I have had the worst possible experience with Pop Telecom. I checked it online and my address was eligible for an ultra high speed broadband. I proceed with the order and before the installation they call me saying that there was no available connections but that they could offer me a regular connection and in a few weeks Openreach would provide more connections in my area. After more than 6 months waiting and several unsuccessful phone calls to request the promised ultra high speed connection I decide to go with Hyperoptic and when I try to cancel my contract with Poptelecom, they just respond that I must pay for the full amount and 18 months as that is my contractual commitment. I escalate the issue to the customer care manager and she still insists that I have the obligation to fully pay for the service despite the fact that they never provided the promised high speed connection. The manager finally tells me that she would discuss the issue internally and get back to me, and after 3 months I have had no news from them. As said before, the worst service I had ever received from a telecom provider.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2017-10-18
- Comments
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Poptel smugly replied to my complaint about being blackmailed over leaving by saying I had 'reacted an agreement' [presumably 'reached, literacy not being a strong point either]. I haggled them down to a £25 penalty for leaving them after an expired contract. As I did it I said it was under duress, the alternative being lifetime servitude. It's surprising that they read these reviews as they don't make them mend their greedy ways. Scamming lil old ladies appears to be a speciality.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2019-12-05
- Comments
-
UPDATE - I have now been charged £137 for cancellation fee and two months service which I never received. This company is disgusting. Avoid Avoid Avoid.
The response I have received from Pop Telecom has basically told me that it is my problem and I have to deal with it. That I will have to pay a cancellation fee (£101 +original installation fee) for a service I never received which has cost me time, stress and money.
I would also like to add that I live in a studio flat in central London. I am one of 20 tenants. The other 19 have no issue with their wifi providers. So I believe the issues is with Pop Telecom.
UNBELIEVABLE.
Following on from my previous review I would like to complain further about the service.
A new router was sent with incorrect information. Once the correct username was put in and it still does not work. The problem is not consistent. My laptop does not detect any WIFI availability, while my phone does but the password appears to be incorrect despite it being confirmed by one of the pop telecom staff. I spoke with someone earlier today who explained that there is nothing wrong at their end. He did not actually ask what was the problem in detail only that it should work. It is not working. He also added I could leave by going with another provider… this seems odd to me. Surely I can cancel with them directly.
I requested a cancellation via the phone over 30 days ago so I would like a confirmation that my account is indeed closed.
Furthermore he has said that he is unable to wave the cancellation fee of £101. So to sum up – I have to pay for a service that has never worked, cost me time, money and stress as well as an additional £101 to leave. I was expecting an apology and refund which is what I should receive from any reputable company.
DISGUSTING SERVICE – DOESN’T WORK. WILL NOT RELEASE YOU FROM THE CONTRACT. NO REFUND PLUS £100 CANCELLATION FEE. SURELY THIS ISN'T EVEN LEGAL????
I would like to complain about my experience with Pop Telecom which has frustrated and exhausted me over the last 6 weeks.
My WIFI has never worked and many, many attempts to get it up and running have been going on since the start. It has been reconfigured, a new adaptor has been sent, a new router, a BT technician has been sent out.
The contract stipulates that I cannot leave without a fee before 28 days as you are entitled to try fix the connection problems. I have given them 6 weeks to resolve the issue. They are stating that it should be working but it is not – no help was given to resolve the issue. But I was told I would need to pay £101 cancellation fee with no refund for a service which has not worked at all.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2018-12-28
- Comments
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Broadband speed virtually non existent, unable to use Now tv all over the xmas Period, tech support only available during office hours, so no help there, a really poorly run outfit, who are connected to talk talk can't wait to end contract, stuck with them till March
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2019-11-26
- Comments
-
DISGUSTING SERVICE – DOESN’T WORK. WILL NOT RELEASE YOU FROM THE CONTRACT. NO REFUND PLUS £100 CANCALTION FEE. SURELY THIS ISNT EVEN LEGAL????
I would like to complain about my experience with Pop Telecom which has frustrated and exhausted me over the last 6 weeks. I would like to mention that I work long hours and often from home, at one point I became so overwhelmed and disgusted by the customer service I actually cried whilst in my office which was so humiliating and unlike me.
My WIFI has never worked and many, many attempts to get it up and running have been going on since the start. It has been reconfigured, a new adapter has been sent, a new router, a BT technician has been sent out.
The contract stipulates that I cannot leave without a fee before 28 days as you are entitled to try fix the connection problems. I have given them 6 weeks to resolve the issue. They are stating that it should be working but it is not – no help was given to resolve the issue. But I was told I would need to pay £101 cancelation fee with no refund for a service which has not worked at all.
- Location
-
- Location
- london
- Reviewing
- POP Telecom
- Date
- 2018-05-14
- Comments
-
Avoid at all costs. Worst company I have ever dealt with. Dont pay the (£100-500)disconnection/severance/cessation or whatever they call it at the time. It is not legal to have a residual contract clause.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2019-10-28
- Comments
-
Finally a broadband that works with a company that answers the phone quickly and talks to me like I am a person
Well done pop tel
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2018-06-17
- Comments
-
Pop Telecom are resellers for TalkTalk, the lowest rated of all broadband suppliers. So not only are you getting the terrible performance which talktalk are famous for (see 'which' reviews) but you are dealing with a middleman too. I know because I moved to pop telecom from talktalk without realising this...and only discovered too late.
I have had endless problems with them since getting trapped into signing up for them. It started when I discovered that the 14 day money back ends before you are connected with them. I got so fed up with their poor customer services that I went to visit them and found just a little locked office. Nobody would talk to me and I was told to phone them. Again.
I demanded to be released from my contract but they said they would only let me go if I paid the whole of my 18 month contract of in advance AND paid a £100 cancellation fee.
I spoke to talktalk, who I'd had problems with before and they confirmed poptelecom were reselling talktalk broadband but refused to help.
When I tried witholding payent to get some sort of service I started getting debt-collection calls (on one day I received 6 ansafone messages from different people) and eventually one that can only described as threatening.
Pop telecom is just a name. It's actually a group of 10-12 people, reselling other peoples services. They're a nightmare to deal with.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2023-07-27
- Comments
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DO NOT USE
You may be lucky and get an okay service. However if you are one of the many who are unable to connect and they can not resolve the issue you will be charged £100+ cancellation fee. Even if the fault is not with you and you never receive any broadband connection.
Disgusting excuse for a broadband provider
Not worth the risk
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2017-10-16
- Comments
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My contract with Poptel was coming to an end and I found another good deal.
Poptel's response was an aggressive letter and identical email saying I might have to pay up to £500 termination fee. They stopped my transfer without telling me. After I found out from the new supplier I had a very nasty conversation with one Jack who said they'd stop me moving unless I paid £50, as apparently lurking deep in 'termsandconditions'. This you must pay or stay until you die. This is contemptible sharp practice.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2023-12-28
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2018-05-24
- Comments
-
Used them, think their rather good
Thanks
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2021-02-05
- Location
-
- Location
- Man he’s
- Reviewing
- POP Telecom
- Date
- 2019-12-04
- Comments
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I would give no stars but it won’t allow it.
Poptelecom is a scam total scam, my advice make a complaint and do not resolve it and then ask for a dispute resolution form to be sent to ofcom to make a judgement of your complaint, this method will alert of on that something is not right with this company’s operation and then they will investigate. Poptelecom have consented over billed me for me choosing to pay by my own means this has cost me 8.00 and because I have to contact them every month to have my bill corrected they say I’ve paid late and charge me a further 6 pounds. This is a scam a total scam and they should not be allowed to operate. Poptelecom sent me an email to my complaint stating that they had corrected the over billing and had ordered my direct debit to pay them, I only left the monthly cost of my bill in my account and they tried to take 27.90 instead of the 19.99 I had left in my account to pay their bill. I believe this is theft and why they insist on direct debit to take what they want.
You have been warned DO NOT USE POPTELECOM THEY WONT LAST LONG SO YOU DONT WANT THEM WALKING OFF WITH YOUR MONEY.
I’m off to find a new service as I’m sick of having to undo their scams and watch my bank account to ensure they haven’t taken anything as they are also thieves a company run by gangsters.
- Location
-
- Location
- manchester
- Reviewing
- POP Telecom
- Date
- 2017-12-22
- Comments
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Customer service is excellent, they always answer fast and solve my techy problems
Compared to my old provider whose calls are always outsourced and take ages to answer the phone. This should be a standard with all providers.
- Location
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- Location
- MANCHESTER
- Reviewing
- POP Telecom
- Date
- 2023-06-01
- Comments
-
POP Telecom this is not an honest company
I have a contract with pop telkom and have been a user for about 3 months
with constant amount but every month the bill is bigger
the internet is down dozens of times a day the internet goes down
or there is no internet, I can forget to watch a movie, etc
AVOID POP TELKOM IS A DISHONEST COMPANY
- Location
-
- Location
- Manchester
- Reviewing
- POP Telecom
- Date
- 2018-04-13
- Comments
-
Absolutely superb. Can't understand some of these bad reviews. If you don't like them go with someone else and pay twice the price. For the price they are simply unbeatable.
- Location
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- Location
- manchester
- Reviewing
- POP Telecom
- Date
- 2023-08-16
- Comments
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Awful company to deal with who are ok to throw their T&C's at you and charge you for everything but a real lack of response when it comes to actually helping the customer.
avoid avoid avoid
- Location
-
- Location
- Manchester
- Reviewing
- POP Telecom
- Date
- 2022-08-09
- Comments
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Better companies out there! Don’t seem to care about customer satisfaction!
I have moved home and POP Telecom were unable to service my new address. Over several occasions of trying to resolve this, I was told different termination fees every time. On the final occasion they told me the top figure of £197 when previously I was told they would reduce it to £150. They then went back on this and told me I would have to pay the full amount of £197. I expressed that I was unhappy and disappointed with this service and they simply just didn’t seem to care.
Broadband also wasn’t the best and regularly cut out. I will never be using this company again and suggest you don’t either!
- Location
-
- Location
- Manchester
- Reviewing
- POP Telecom
- Date
- 2019-06-05
- Comments
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Only joined 6 weeks ago and have had to complain many times about service. Told they have fixed it many times but is not any better. Now being told need new router as in their words the standard one isn't that good so I should spend more money with them for more expensive one. Lost replacement router and not responding to my emails now, will be sending to ombsman to get supply switched and only went with them as Martin Lewis site recommended them!
- Location
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- Location
- Mansfield
- Reviewing
- POP Telecom
- Date
- 2018-11-15
- Location
-
- Location
- Margate
- Reviewing
- POP Telecom
- Date
- 2021-10-17
- Comments
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Disgusting, biggest error ever. I joined from Curries PCM World. Curries advertised POP in store. I was so fed up I contact POP to cancel. They charged me £400 to leave. I had an inheritance. Mum died. I paid them. cash cow.Easy money for POP, gave me nothing. Total rubbish.
- Location
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- Location
- Market Drayton
- Reviewing
- POP Telecom
- Date
- 2017-01-31
- Comments
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We have been with pop telecom for 1 month, 2 weeks after switching we realised we had been taken for a ride and promised things they could not deliver.
I used this page to do a speed test, it was 3.85 download speed and 0.54 upload.
We were promised a download speed 17mb, on a good day we can barely get 7.
They say we can not get out of our contract unless we pay the full amount, and when we try to call them your waiting in a que for an hour and then the line goes dead!!!
This is the worst customer service I have ever come across and I just hope there is a way we can get out of this joke of a contract without having to pay for the pathetic service we are barely receiving
- Location
-
- Location
- Marlborough
- Reviewing
- POP Telecom
- Date
- 2022-03-16
- Comments
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Trying to extricate myself from this company has been an absolute nightmare. Dont believe a word they say and if you have to talk to them, RECORD the entire conversation. Never speak to them unless you are recording every single word.
- Location
-
- Location
- Merseyside
- Reviewing
- POP Telecom
- Date
- 2022-07-16
- Comments
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Would have put zero stars! AVOID POP TELECOM AT ALL COSTS. I never paid the price I agreed to when starting the contract. The 'free router' that you 'purchase' and have to pay £9.99 for delivery they fail to tell you when you sign up or leave is actually only on loan to you and then you need to pay to return it or they will pass your details to debt collectors ' as seen on Can't pay we'll take it away'! But apparently you can see some unclear, contradictory terms and conditions if you hunt for them on their website. They don't include them when you start contract or when you actually manage to leave. Who knew that when they send you an email stating you are leaving as they have had the start date from your new broadband supplier that unless you reply to that email saying Yes I am leaving that they view this as you saying cancel my new broadband supplier. They actually cancelled my leave twice! But apparently Pop Telecom pride themselves on customer service and operate a 'happy customer scheme'!! They also delete bad reviews on other review sites!
- Location
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- Location
- Merseyside
- Reviewing
- POP Telecom
- Date
- 2018-02-14
- Comments
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I've dealt with many bad companies - this one takes the biscuit, and anything else they can get their hands on. Please, please, please look elsewhere or you will regret it. How Ofcom have not closed them down long ago is a complete mystery. I assume CISAS (arbitration service) must have a separate department to deal with these....people.
I got this deal from MoneySupermarket. Advertised in 2 places as an 18 month contract and £22.99 per month with free anytime calls to landlines and free router.
1st charge was £6.99 to deliver the 'free router' - ok let that one go. Speed up to 17Mbs. Can't grumble as I know that means it will be nowhere near that. In reality it was from 5-6Mbps down and around 0.75 up. Service is erratic over the weekends but bearable if you are a light user.
Once you try to leave then you realise you are in Royston Vasey. They say the contract is for 24 months and not 18. They way they do this is by slipping in small print that states 24 months after the contract begins. Luckily I have a copy of an email sent to them explicitly stating that this was for an 18 month contract(plus screenshots) - not that it made much difference they are still trying to force a payment for 24 months.
The other scam they try is to change the start of contract date so they can charge early termination fees. Unfortunately they sent me an email stating when the contract started. I pointed out that by time of the contract start date they were stating they had already sent me an invoice and dipped into my account for pre-payment for the 1st month so this could hardly be true (or legal).
The next scam is additional unauthorised charges. These started on the 3rd invoice with a whopping 5 items added creatively named - Land line assurance, CLI PR or REST or CALL-RTLRFD (yes - really), Premium rate adult bar, Premium Rate High Bar. The result was the bill was nowhere near what was advertised on the initial web page offer. If you didn't spot the extra charges they would introduce a £0 Router Assurance. After a few months this would start to have an amount added.
I'm way to busy to check small print and bills, but finally rumbled this scam after the 15th invoice. The support person was very surprised I didn't like these unauthorised charges and said 'we add them to everyone's account'. Anyhow she promised an immediate credit note on the account. This never arrived. In two (recorded)phone calls the 'support' staff claimed that I had received some payback. Both amounts were very different and imaginary, nothing was ever credited to my account or against the invoices.
Upon trying to leave they stated a £100 admin termination fee. Two subsequent letters threaten fees of up to £500.
They have now cancelled my transfer to the new supplier - without informing me. I only found out by optimistically ringing my new supplier. I will be disconnecting their router from the termination date, unfortunately, as they know, this cause many problems.
The directors are gain huge incomes from this and their other company on the back of the misery they inflict on so many people.
Please review anyone you move to and check out the directors carefully on the companies house web pages.
- Location
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- Location
- Middlesbrough
- Reviewing
- POP Telecom
- Date
- 2019-01-11
- Comments
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Hello just thought I'd leave a review just moved in my house a few months back and was looking for cheap broadband deals came across poptelecom cheap deal thought I'd take a gamble I'm more than happy needed an engineer's to come and install a phone line to my property which only took them about an hour been up and running for abit now with no problems whatsoever happy customer cheers Chris
- Location
-
- Location
- Midlands
- Reviewing
- POP Telecom
- Date
- 2019-02-28
- Comments
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Constant communication with the company to and fro and my mobile data is quicker in all respects hands down. Cannot watch a simple hd streaming video without the quality suffering to no end. Company says I need to upgrade to fibre whereas the same service with talk talk was superb. Learnt my lesson. Company just cares about the numbers not customer satisfaction in my honest opinion. There's much better service providers,don't get trapped by the plans they fish for new customers with.
- Location
-
- Location
- Milton Keynes
- Reviewing
- POP Telecom
- Date
- 2020-09-28
- Comments
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Make sure you read up on POP Telecom before you sign up, contrary to what they manage to smoke screen the internet has thousands of posts on places like Money Super Market showing how awful their service is and how they'll overcharge for services not received.
Spent the best part of a year trying to get POP Telecom's useless customer service department to fix my internet which was granting speeds of less than 1.0MB/s when I was promised 10x that.
Each call to the call centre was a nightmare with various employees who didn't know what they were on about palming me off with the "we'll call you back" and never calling back.
My new provider is seeing me with average speeds of 11MB/s without them doing anything other than sending me their own router - POP Telecom were adamant the issue was with my property/overhead lines (seriously?)/something out of their control. The new provider is providing me with standard broadband through the exact same phone socket and is perfect.
To summarise POP Telecom:
- Head to Money Super Market forums and search their name, look at the thousands of disappointed customers
- Each call to the call centre takes around an hour to connect
- Each time you connect it will be someone that doesn't know the answer and needs to contact someone else, they won't transfer your call and will say they'll ring you back - they won't ring you back
- They do not respond to official complaints made to them
- Their more senior staff are rude and ignorant, they tried their best to palm me off with stupid excuses blaming Openreach but there was no problem with Openreach in the area (brother an Openreach project manager and confirmed no active jobs or breakdowns)
- Their router is physically unable to project the terribly slow WiFi through granite walls
- When I tried to cancel during my 14 day cooling off period I was told I had to pay the full contract amount to leave
tl;dr summary? You pay for the peanuts that they feed their monkeys, they do not care about customers and are rude/inept.
- Location
-
- Location
- Milton Keynes
- Reviewing
- POP Telecom
- Date
- 2022-10-17
- Comments
-
i had problems with provider, for a long time, twice tried to charge £192 for engineer , which i did not pay, i took photos of router and devices, no internet documented calls , dates ect, and took it to cisas, regulators, they lied about not being eight wks since complaint, my records showed feb and cisas denied there claim, i had a call from poptelecom, july 2022 to drop the and promised stable connection speed etc, this only lasted for around 8 wks, untill sept 2022, the connections, loss of internet, speed problems have started again, so i have documented, details , took photos of router, and devices with no internet, log all calls, as i will be reffering back to cisas, , i suggest everyone take the same steps, i am 64yrs old, have a lot of health problems athritis aswell, waiting for heart surgery, poptelecom are aware of all this , and i rely on my internet connection, and still they dissapoint , cancelling D/D so they cant take any money from my acc
- Location
-
- Location
- Milton Keynes
- Reviewing
- POP Telecom
- Date
- 2020-03-02
- Comments
-
I get less than 10% of the speed promised, even at night around 3am I get 0.5-0.8MB/s. Before I switched I was receiving 45MB/s from Sky.
They insist it is a line fault and sent out an engineer when I told them I was unlikely to be at home. Of course the engineer found me to not be at home and now they've charged me £192 without any warning.
Trying to contact customer services is nearly impossible, you can only ring their call centre and wait in the queue which has taken me over 30 minutes before I've had to hang up before.
Their representatives say different things and obviously their guidelines aren't clear for them. I was told this morning I'd be emailed a direct line to a manager, when they didn't do this the next woman told me they can't give direct lines.
I'm beyond stressed trying to deal with this company, I'm fairly resigned to the fact I'll pay £15 for another year and have to use my phone's 4G because POP Telecom's WiFi is a dud.
DO NOT trust Trustpilot reviews - Google and this website show you the true picture.
- Location
-
- Location
- Mitcham
- Reviewing
- POP Telecom
- Date
- 2019-09-30
- Comments
-
Not usable at nights and week ends plus disconnections for without prior notice.
- Location
-
- Location
- N.Ireland.
- Reviewing
- POP Telecom
- Date
- 2017-12-06
- Comments
-
I signed up to "POOP" telecom and within 10 days tried to cancel. They said that they would bill me for the full term over £500 if I left before the end of my contract. I only received the terms and conditions in writing after I said that I had not even received them.They told me I was sent them 2 weeks earlier.I said how could the cooling off period begin before I even had the service they said it begun the moment I signed up. They quoted an all in price on Money Supermarket of £24.99 but they charge for everything. Their unlimited calls and broadband has a limit on calls and they charge a huge fee if you go over it.They are thieves and use any excuse to over charge. PLEASE DO NOT EVEN THINK ABOUT JOINING POP TELECOM THEY WILL CHARGE YOU FOR YOUR THOUGHTS.
- Location
-
- Location
- NE
- Reviewing
- POP Telecom
- Date
- 2019-11-02
- Comments
-
would give this company 0 stars if i could, absolute headache i've had to make 20+ calls to them and still no broadband! ..Ordered broadband from them a month and a half ago they just keep sending me modems (i've now got 3), they haven't a clue what they are doing. They take the money and install the broadband after the cooling off period, i've managed to escape them and their contract because the service i've received is appalling but i still can't go with another company because they've got an open order on my line. Honestly just avoid them they are a rip off.
- Location
-
- Location
- Neath
- Reviewing
- POP Telecom
- Date
- 2021-07-12
- Comments
-
Absolutely awful!! Avoid avoid avoid. Internet hasnt worked since i went with this company. Rang to say i was having problems... when i spoke to representative i asked if there would be a call out fee if there was any problems with the internet he said no. Actually there is a fee of 192.00. Another person from customer service told me to get a screwdriver and take the socket off.if i could look to see if i could see a problem...i kid you not!! Iv never heard anything like it. Worse thing i did was moving to this joke of a company.
- Location
-
- Location
- New Malden
- Reviewing
- POP Telecom
- Date
- 2018-01-19
- Location
-
- Location
- Newcastle
- Reviewing
- POP Telecom
- Date
- 2017-08-16
- Comments
-
Can I give them 0? Horrendous. Never dealt with a company so bad. Service ridiculous, whole thing is a joke. Trying to set up for one month.. quick to take your money but not so quick to actually set up. Stay FAR away from this company. they are not legit, a complete joke.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.