2,278 Customer Reviews over 57 pages
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- Location
- LONDON
- Reviewing
- Sky
- Date
- 2017-08-02
- Comments
-
Slow, unreliable internet.
Had Sky internet for 3 months. Slow to the point where webpages have trouble loading. Tons of package loss leading to connection loss. Had faster, more reliable internet on my phone. When we explained the service wasn't working they charged us £70 for the cancellation.
Avoid like the plague.
- Location
-
- Location
- Chichester
- Reviewing
- Sky
- Date
- 2015-05-14
- Comments
-
No problems with TV or phone, it is the broadband that is diabolical, it looses emails, and has a very intermittent service. Sky is predominantly a TV service, so forget their broadband and use someone like BT or Tiscali.
- Location
-
- Location
- Stamford Lincs
- Reviewing
- Sky
- Date
- 2021-07-13
- Comments
-
Speeds up when you eventually complain but the only temporarily
- Location
-
- Location
- Fallowfield, Manchester
- Reviewing
- Sky
- Date
- 2015-05-14
- Comments
-
The worst broadband possible. I know people near by who also have the same issues. Disconnecting from the internet and extremely slow speeds are the main issues but often it will just go down for a whole evening. Again friends who live by also are affected by this. Truly shocking.
- Location
-
- Location
- SW
- Reviewing
- Sky
- Date
- 2019-08-14
- Comments
-
Crap speed. Broadband disconnects once a day. Just resigned up as I was moving house. Sky meant to go on today. SURPRISE it's not been "turned on remotely". Utter garbage company.
- Location
-
- Location
- Laleham Reach
- Reviewing
- Sky
- Date
- 2017-02-15
- Comments
-
No connection or phone now for 9 days. Took afternoon off work today for engineer between 1 and 5 pm as instructed and NOBODY came. Got text to say Peter on his way at about 12:45. Tries to text back but I think it was one way. Rang Sky and they blame BT OpenReach. What next I wonder? I cannot take another half day off and why should I believe it will be different. How rude and totally unprofessional. And I am paying for it. Service, what service. How does one claim compensation that is worth having? Help.
- Location
-
- Location
- Carnoustie
- Reviewing
- Sky
- Date
- 2021-04-12
- Comments
-
Shockingly bad. Signed up for 25mb and regularly get less than 2mb. Just ran a speed test and it came back at 1.8mb. Made the mistake of moving from Virgin at a stable 40mb, just waiting to cancel Sky when contract ends and go back to Virgin. The minimum speed guarantee is at 2mb, which is a complete joke and we didn't realise until it was too late. How are they allowed to set 2mb on a 25mb deal?? Surely it should be at least 50% of what they advertise? Jokers!!
- Location
-
- Location
- South Devon
- Reviewing
- Sky
- Date
- 2023-02-28
- Comments
-
Sky ru a lyaltiy program whih cthey like to tell you makes you a valued customer, well as a loyal customer of more than 20 years they made little to no effort to resolve issues with our highly unreliable fibre broadband - download speed of 49mbps upload 0.11mbps - how is anyone supposed to operate a modern home using this speed of upload? Sky were disinterested, and almost rude, their advisor telling me to make sure i returned their equipment or i would be charged - well they are welcome to it as it doesn't work ! AVOID if you can
- Location
-
- Location
- Enfield
- Reviewing
- Sky
- Date
- 2014-04-14
- Comments
-
I had to put this review on to warn others about NOT signing up for SKY broadband.
I booked my home move on 7th April and was due to have broadband installed in my new house the next day.
On the 8th, the day the broadband was meant to move over I got a text saying there was a 'problem' with install.
Since then, two weeks later, all I have had from SKY is excuses. There is a problem with the exchange, its BT Openreach's fault and they have NO IDEA when it will be fixed.
Meantime they turned off my internet on the 7th so my whole house has no net connection.
When I rang up to complain saying my home relied on the net I was cautioned "I hope you are using it just for domestic purposes as work purposes are not allowed".
Gee really?? Thanks for that. I pay you over £100 a month for my package, you havent delivered and you have the cheek to lecture me on terms and conditions.
Now thanks to SKY having no idea whats happening my teenage son has to live at another address as he does computing and needs the net for study and I now have serious childcare issues as every Friday I used to do some of my work at home, to look after the baby, but now I cannot use my net at home.
Please be careful before signing up to SKY, dont be left without internet!!
- Location
-
- Location
- LS6
- Reviewing
- Sky
- Date
- 2016-08-20
- Comments
-
the speed of broadband not as I expected, I have experienced a good speed with Sky before, but with this offer which free unlimited internet with paying just the rental of line 17.40, too slow speed. :(
- Location
-
- Location
- Kidderminster
- Reviewing
- Sky
- Date
- 2017-03-01
- Comments
-
Ive been with Sky for 10.5yrs signed up for the full package - Sports, Movies, HD , extra box upstairs etc etc.
The internet speed is laughable, for the last 6 months at best I was getting 2MB/sec download and 0.4 upload. If you try to ask them (if you can get thru) to sort it out they expect you to dismantle the BT box in the hallway, move your router there and connect it to a hidden point behind the plate then waffle away telling you exchange this exchange that, buy a new filter, its Open Reach at fault, you too far away from the exchange, more waffle about the exchange etc etc etc.
Virgin are coming this Saturday
Goodbye Sky
- Location
-
- Location
- Falkirk
- Reviewing
- Sky
- Date
- 2020-11-15
- Comments
-
After 24 months my contract has come to the end. For the next 5 months I was paying on a monthly basis. When I called with a complaint that my BB is dropping (according to Sky app it was ongoing issue with my sky hub)I have been offered a new hub, HD Netflix and all of this at the redeuced price.
However, nobody has mentioned that I will be entering a new contract and I have to pay for a hub delivery and administration fee! Only found out next day when got an email from Sky.
What a bunch of rogue traders there at Sky.
When I contacted them that I do not want to enter a new contract and that I have not been told about it and extra costs in the first place, they decided that my broadband will be disconnected in two weeks time. Thankfully there are other providers that will be happy to take my money for the service provided.
- Location
-
- Location
- Chester
- Reviewing
- Sky
- Date
- 2014-04-14
- Comments
-
First of all, I'm a Network Engineer.
I've had 3 ISPs in the last 12 years. Pipex, Be, and SKY
Pipex were great. Until they got bought out.
Be were brilliant, right up until I left looking for a cheaper deal
Sky? Sheesh, absolute nightmare.
two week long outages with me doing all the chasing for updates/progress
Unsteady line and long outages. I don't think it's ever been up for 24hrs without a break.
Apparently it's always Openreach to blame, which is odd because Be was down only twice in the wee hours, in the entire 4 years I was with them.
No offer of compensation when I told them I couldn't work from home.
Absolute worst ISP I have ever been with.
I strongly recommend you think twice.
What's cheap isn't good and what's good isn't cheap.
I'm moving back to Be at the end of the month.
- Location
-
- Location
- Salisbury
- Reviewing
- Sky
- Date
- 2021-09-21
- Comments
-
Absolutely terrible service. Been cut off due to a sky workman who cut through a line and has left me without broadband for nearly a week. But the worst thing is there's no information or updates from sky even when promised by certain representatives. I was promised 3 calls to update me and each time to no evail. I'm still unsure of when my service will resume despite needing this for my work. I plead with anyone thinking of joining sky to think again and try another service. I'm not one to complain but this service (or lack of) has left me fuming. Shame on you sky.
- Location
-
- Location
- Midlands
- Reviewing
- Sky
- Date
- 2016-08-07
- Comments
-
Probably one of the worst companies to have a broadband with.
From the get go of opening an account with Sky we were delayed to having no bradband for two weeks due to carelesness and misorganisation by the curstomer service.
For the past 8 month the internet was reasonaly slow, even with a booster to allow for every room.
Upon the cancellation of the account, only 2 months later was paid back for the overpaid broadband service that was already cancelled.
Every time I spoke to the CS concultants, it felt like they didnt know what they were doing. Would not recomnend.
- Location
-
- Location
- Crewe
- Reviewing
- Sky
- Date
- 2015-06-10
- Comments
-
Promised 11-17mb/s, getting 1.5mb/s at best. Sky blame the lines, had BT engineer out twice (we had to pay once) and no problem with the line.
Sometimes when called the service agent would lie through their teeth and say we are receiving around 12mb/s.
2/10 would discourage anyone from having sky internet unless they had it free with a package.
- Location
-
- Location
- barrow in furness
- Reviewing
- Sky
- Date
- 2016-05-20
- Comments
-
my internet was slow so sky told me two up grade to fibre and my line will give me be tween 16 / and 22 for the thirst it was about ten and now i am getting under five to be fair they sent some one from bt twice in a week but i will be phoning again till i get some wear near what i pay for
- Location
-
- Location
- Belfast
- Reviewing
- Sky
- Date
- 2016-07-02
- Comments
-
Worst service ever, unstable connection and useless customer service.
The speed is ok when you have the signal.
Instead of spending a lot of money for crap advertisements they should focus on improving their services.
I am just waiting for Virgin Media to cable my street and I am done with them. Not impressed.
Avoid like the plague!
- Location
-
- Location
- Seaton Delaval
- Reviewing
- Sky
- Date
- 2015-07-01
- Comments
-
The speed that my internet runs at is terrible and I always have connection issues and there is always some reason for the Internet to be down wether it is a problem in my local area or the whole sky network is down, wouldn't recommend it I would rather have bt Internet.
- Location
-
- Location
- Surrey
- Reviewing
- Sky
- Date
- 2015-06-10
- Comments
-
If you can avoid Sky, please avoid. They are team of scammers. One of the agent sold me a Braodband deal on phone with 12 months commitment. Then the letter comes saying 18 months. I called them to cancel and I was told there is no cooling period and there is nothing you could do even if the agent said 12 months. I have raised a complaint with them and it's been two weeks and still no sign of any progress on formal complaint. So beware of what you may be signing.
- Location
-
- Location
- Warrington
- Reviewing
- Sky
- Date
- 2019-01-26
- Comments
-
1 star is too good always losing router number and IP address on my phone but says it’s connected speed test was 0.03 mps download once ended up forking out for more data as 4g was faster forget streaming anything worst broadband ever struggling even to submit a review
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-08-05
- Comments
-
Just don't EVER get Sky.
They are just the absolute WORST internet providers that I have ever encountered! I am a student and when I first moved into my first flat, they couldn't book us an installation for 3 weeks, so we simply had no wifi for the first 3 weeks of uni, which was absolutely ridiculous!
Then the installation guy was late and apparently 'missed us' even though there were two of us home!
Calling them up just did not work as the customer service was completely unhelpful.
Then, after we moved into a new flat, we needed another installation appointment so they scheduled us for 3 weeks later, which we were expecting this time so okay.
BUT! Then 5 days pass and we get a call saying that our appointment has been cancelled because there was a mix up with our address! Instead of calling or emailing to double check the address, they just cancelled the appointment completely without consulting us! Now our installation date has been moved back another 2 weeks and we wont have wifi for 5 weeks! This is absolute INSANITY and I can't BELIEVE that their customer service and operations are so poorly managed that they can get away with crazy stuff like this!
DEFINITELY AVOID AT ALLL COSTS!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2017-06-06
- Comments
-
Broadband was disconnecting every day.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2017-08-30
- Comments
-
Terrible service. I've been with them for 4 years. The first time it took them more than a month from the original activation date to actually activate the broadband. When I moved apartment a week ago I used their move home service. I' scheduled the activation in my new flat for the 22nd of August but after standing me up twice (lying about the fact that they called me), they tried to reschedule for the 21st of September. I canceled the service immediately of course.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2010-08-02
- Comments
-
Sky Broadband in Central London is dismal at best. Due to the high volume of usage at exchanges and them being oversubscribed, Sky fails to get a.) ay respectably fast speed in current times, and b.) and consistency in speed. Furthermore, as Sky does not have their own equipment the exchange, Sky Broadband users are forced to pay higher costs... obscene due to the substandard service provided. I really do regret taking up a contract with Sky, something I only went for due to their high standard television service (which I cannot faulter on price or quality whatsoever). It's a shame that as a relatively new entrant to the broadband market, they cannot apply some of their expertise to this industry. Overall rating: Dismal.
- Location
-
- Location
- Renfrewshire
- Reviewing
- Sky
- Date
- 2014-05-09
- Comments
-
Service leaves a lot to be desired. Various reasons for inability to down downgrade subscriptions easily i.e. remove Sky Movies. Various responses from Sky, toraise an MHR in response to an MHR to already raised, to a phone call from Sky explaining due to data protection I could not be allowed to downgrade when signed in to MySky - although obviously no such issue in upgrades; also Sky rep would require my password - I declined. Also had the following response to my complaint to Sky - "Please be adviced that downgrading any package would involve changes in billing and this would not be easy for the customers to understand. Hence we request our customers to contact our Customer Service team in order to felicitate a downgrade on the Sky account." Obviously Sky customers are able to understand their bills when upgrading but understanding a bill following a downgrade would be a step too far - obviously we can't be expected to understand the complications of a pro rata bill. Please Sky, make up your mind what is the reason for inability to make downgrades on line - could it be income generated?
- Location
-
- Location
- plymouth
- Reviewing
- Sky
- Date
- 2016-05-03
- Comments
-
omg how bad is this a year now i had sky the worst mistake i have ever made changing from virgin internet to these..phoned them loads a times about speed ,they say nothing wrong ,there is its shocking dips every min or 2..am pulling my hair out ....when i joined there was a sky dish out back so guy said can connect to that i was abit surprised as to not a new 1...also phone socket is years old didnt check that either,also lady down stairs said when she had hers put in the guy who is from a different internet company said he didnt need fit dish as 1 out back so she using mine too.i go to bed nearly every night with headach as it seems they are telling me fibs in fact i know they are ,,they saying nothing wrong ,,also you dont get your own IP address which is not good for some things on the internet,,,also if you like join bingo sites dont go near this it wont work correct at all..i am thinking of getting some 1 who isnt from sky to come an see what he thinks from connection i am owed some thing here for what i have paid an not getting ...as i say if you play on game sites do not join sky at all
- Location
-
- Location
- portsmouth
- Reviewing
- Sky
- Date
- 2017-07-28
- Comments
-
if i could put nothing for speed i would
promised the world but sold a dud the speed is so slow and un reliable my son is constantly saying go to virgin I'm not convinced it would be any better but sky have truly failed us I'm at a loss what to do can anyone advise at all
- Location
-
- Location
- belfast
- Reviewing
- Sky
- Date
- 2017-04-06
- Comments
-
I rented an apartment 8 years ago I got sky, my housemate and I paid up and on full, 7 years ago I bought my own place, I told sky that I was leaving and wanted to shut my account down but that my housemate would be happy to keep sky. I was told that was ok, and now 7 years later Im getting some debt collecting company based in Scotland sending letters to my new address saying I owe money relating to the old address, sent them the one document they asked for relating to my new house. Told them Skys phone records would confirm my assertion, just getting generic emails from the debt agency, one after another, bullyboy tactics and refuse to engage in solving the problem or understanding the issues, Ive asked them for the documents they want,they refuse to say and just keep sending the same drivel generic message back they keep claiming Im still the contract holder despite them being informed I was leaving years ago and me shutting down my direct debit, all this for £66.15 for services I know nothing about. I always pay what I owe on time but am I hell paying a penny for something nothing to do with me and because Sky didnt shut my contract as requested 7 years ago. Stay away, money grabbers whose customer services cannot be trusted to do their job.
- Location
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- Location
- CLACTON-ON-SEA
- Reviewing
- Sky
- Date
- 2017-09-17
- Comments
-
MY BROADBAND IS UNRELIABLE KEEPS GOING OFF ?
- Location
-
- Location
- Norfolk, England
- Reviewing
- Sky
- Date
- 2016-11-13
- Comments
-
Don't get it, its a trap. My internet goes down about twice a day, sometimes more. Download speed hits about 500kb/s, 500kb/s... its dreadful.
- Location
-
- Location
- St.Austell
- Reviewing
- Sky
- Date
- 2021-01-06
- Comments
-
This excuse for broadband is beyond the pale.Outages EVERY day,sometimes 20 times in an hour for several hours!!!Online gaming,streaming and computer are out of the question!Tuesday,Wednesday and Thursday seem to be favourite days for maximum disruption and all this for £23 a month!I wouldn't pay £5 for this totally unreliable service.Thought of changing to BT,but their reviews are just as bad!
- Location
-
- Location
- Suffolk
- Reviewing
- Sky
- Date
- 2018-11-19
- Comments
-
I am absolutely disgusted with the way i was spoken to today! My query was completely ignored whilst the man talked non stop about the new skyQ box i already said i did not want and was completely unrelated to my actual issue! And then when i said i was not happy to pay 65 pounds for someone to come and look at the satellite dish because i already pay a fortune per month, he began to shout at me and tell me i will have to pay it or it will not get fixed and i will still be charged for the services i cannot use! The situation was not resolved and i will be removing my custom from them ASAP! Appalling service.
- Location
-
- Location
- Inverkip
- Reviewing
- Sky
- Date
- 2017-02-25
- Comments
-
Broadband dead slow my son cant game if anyone else using wifi. System keeps crashing and its so slow and unreliable i use my 4g phone more than sky broadband
- Location
-
- Location
- South East London
- Reviewing
- Sky
- Date
- 2014-08-12
- Comments
-
We decided to splash out when I and my finance moved in together on sky TV/Broadband. After a rocky start and an engineer that came with hardly any tools and had to use mine and also afraid to drill a hole so I had to do it. Then the problems really started. We went for the full package with multiroom thinking that we would receive the best of everything.
Well. Since day 1 our broadband has not worked properly and we keep losing internet altogether for several hours. Thinking we were in a bad signal area I had this checked and apparently we are in one of the best areas. I called sky and asked for help. They ran a 24 hr. line test and said they would call me back. Of course they didn’t call me. So I chased them up and they said that they would have to run a 24hr test. I explained that this had already been done but he insisted that it had to be done again. I got a call back this time and was told there is no problem even though at the time of the call I had no internet connection.
I also want to explain that the original set up was also wrong but thought just deal with one problem at a time.
After 2 months and approximately 15 calls getting the same response "Oh we have to run a 24hr line test" I finally got someone that said "I think your profile has been set up incorrectly" he then went on and sorted the problem. I explained that I didn’t want to have to pay for a service that I was not receiving and he promised a call back from a manager. Yes you have guessed it no reply. I wrote to sky detailing everything and I got 3 missed calls during the working day on my home phone saying they had tried to resolve my issues but couldn’t get hold of me. Well like most people I work normal office hours.
When I called from work I told the guy I am sorry to be complaining but I am having issues with Sky at which point he said "really" then hung up. Must admit I did think this was very funny.
After 4 months now I received a credit for £17 and I am still without a recordable Sky box in my second room.
I could go into so much more details about Sky as the service is the worst I have ever come across. Unfortunately the only they will confirm is I am stuck in this contract for another 8 months however I will be leaving sky and using an alternative. I will never sign up to Sky again and recommend that everyone explore the other options before choosing Sky. I have a lot of friends with Sky and a couple have never had a problem and never needed to contact Sky directly so they think it’s great and I hope it stays that way for them but just wait till you do hit a problem.
You just can’t get anywhere with them and they do not leave appropriate notes on your file so you have to explain everything every time you call.
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2018-09-14
- Comments
-
Sky has gone down the pan. Rejoined after 18 months and found the reliability is horrendous! I have a year left on the contract and will never go back to sky. You just get fobbed off by customer services. I thought virgin was bad but they're far better than sky when dealing with broadband!
Broadband continually drops out!
- Location
-
- Location
- Yeovil
- Reviewing
- Sky
- Date
- 2016-04-21
- Comments
-
Totally appalling. Very slow Internet, and after doing a home move with them my billing was changed without being informed at the time and now I am wanting to leave due to misleading information and they will charge me to end my contract. For anyone looking at getting sky think first and see if you can get a better deal somewhere else. Sky really is not worth what you pay
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2014-11-24
- Comments
-
Sky took over from 02 contract. It had been plain sailing for years up until then. Then the issues started. Slow broadband or freezing line and lots of hiss and crackle. Lots of calls and a call out late the issues seemed to subside.
I had 6 months respite then 3 weeks ago I was told voicemail which had been free was going to be charged so I asked for it to come off. Then the broadband kept dropping out and again ,lots of hiss and crackle on the line. After lots of calls and crawling on hands and knees to sockets and filters the checks revealed nothing. One engineer from bt sent out found nothing. Then more checks and my complaint / call with sky seemed to be closed all the time without telling me even though issue unresolved. Eventually the second BT engineer sent came spent several hours here and said the line wasn't profiled ( set-up) correctly by Sky. It was a simple - rookie issue apparently.
Sky called me and had no further info about the issue and offered me £13 for my trouble.
No I would not recommend them. They're pretty lame, technically and service- wise.
My advice. Pay a little more and get decent service.
- Location
-
- Location
- Lancashire
- Reviewing
- Sky
- Date
- 2015-06-12
- Comments
-
Slowest download and internet speed I've ever had! Load of rubbish. 45mins to download apps, Netflix freezes and breaks up. Extremely frustrating
- Location
-
- Location
- Solihull
- Reviewing
- Sky
- Date
- 2016-10-01
- Comments
-
Sky is having all the malpractices with the aim to deceive customer and extort more money. We had renewed the sky contract last year with an offer that Original TV bundle will have 50% discount. However they applied the offer a month before Contract renewal date effectively giving only 11 month offer. Is it not common sense for anyone to apply offer from Contract renewal start date and keep the old offer (75% disc) intact till previous contract end date? I am surprise how the sky representative did this whereas they should have advised and done right thing for customer. It is clear that they hide the fact and do not make customer aware of the contract date, offer date are different and with only aim to extort more and more money from customer. I would not recommend anyone to take Sky connection.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.