4,684 Customer Reviews over 118 pages
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- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2019-04-19
- Comments
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When we closed our Virgin Media Account they failed to close down our old email addresses with the company. Nearly 2 years later, hackers got into my mother's virgin email address and began trying to access her accounts on other sites and registering new accounts using her identity. After confirming that they understood the situation, Virgin refused to change the password on the email address to lock the hackers out, or to take any other action at all until we signed a new contract with the company. They made it clear that this new account would be fully charged and non-refundable. They turned my mother's identity theft into a marketing exercise and willfully aided criminals for a quick buck.
- Location
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- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2023-08-03
- Comments
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I would give them a -1000 if I could. We were with Hyperoptic for 3 years and never had any issues. As soon as we moved to a house with Virgin the problems started. WiFi is 30-50 mbps at best and service is so spotty that I can't believe people actually buy this if they have a choice. You can't get to a human when you want to speak to technical support. It's just endless time wasting with useless help articles and bots.
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2023-05-26
- Comments
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Service itself was very patchy - frequent drop outs, outages and slow network problems. Attempted to cancel my service at the end of my contract. No way to do this on the website, you have to call up. Did this, but was told I'd failed security, no way to try again, just have to wait until they've sent a letter with a new password. I wait several weeks, no letter arrives. I call again, am told that this shouldn't have happened, that I was misinformed on my first call, and that a manager would listen back to the first call and if it was found that I'd been misinformed originally they would set contract notice to start from that date. No further update, so two weeks later I call back. No one has checked original call, new customer service person was rude and unhelpful, so I asked to speak to a manager. Was told none was available, so someone would call me back. No one ever called me back. Had to call back a week later, still no further information, no one had checked the original call, still no managers available to speak to. Just the worst kind of company, poor product and poor service. Avoid at all costs.
- Location
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- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2014-12-04
- Comments
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Very disappointed by this company that charges a lot and treats its costumers in a very bad manner. I moved after 6 months of contract, got an appointment for the installation in my new home. But noone came and I learned afterwards that they weren't able/willing to install. I waited for nothing, they never called me and cancelled my contract straight away without notifying me ! Very disrespectful. Very bad.
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2015-02-27
- Comments
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We have been with virgin media for 8 Years because we live in a valley and the reception is so bad, other companies can't provide us with tv coverage because the signal is so bad. It is finally unbearable dealing with this company (virgin media), we have decided to go without. Over the years they have left us with out tv coverage for as long as 2 months. Bad customer service, We have had many faults with the tv and they take forever to fix it. They really don't care about their customers, I think this is because they are a big company. I have had it with them, save your self the stress and constant disappointments. WORST COMPANY EVER...
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2020-10-08
- Comments
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Do not join Virgin Media! Their customer service is absolutely terrible. Been trying to get through to them for months now to change the account holder. They are very hard to get through to in the first place, and when they cannot solve my problem they just hang up, both on the online chat and on the phone. I am now being charged for not paying fees however I cannot pay the fees until they sort the problems with my account. I also cannot leave due to extortionate cancellation fees.
- Location
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- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2015-01-02
- Comments
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awful company. so quick to call you back and sign you up. had 2 months of poor internet despite the super fast advert and engineers confirmed fault in exchange. supposed to be repaired but wasn't still 100%. now am told it's my channels and they can't guarantee a wifi signal. (nice cop out). cancelling, can never get to talk to them on the phone as always on hold. emailed them 5 x to complain, no response and apparently you can't cancel by email either.!!!! so you have to wait 20-30min to cancel. talk about taking the mickey!!! complaining to Ombudsman as they want to now charge a cancellation fee of £173!!!!
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2014-09-11
- Comments
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have been working as a key worker for some time now helping a man with learning difficulties take back control of his finances and manage his debts.
Unfortunately over the past few weeks I have had to deal with virgin media. Within the call centre I have been told conflicting information time and time again and it boils down to the fact that as a company they are completely incompetent.
The man I work with has obvious learning needs, he was sold a product via a door to door sales man which was £7 for 6 months and then £14 per month thereafter (18 month contact).
The issues I have are 1) the man in question isn't capable of attending a doctor's appointment alone, so how they can think he is able to commit to paying for Virgin Media is beyond me...
2) the month virgin was installed he was arrested held in custody. He was incarcerated for 6 months (he has mental health issues) at the time virgin were contacted and told that he would be unable to pay. At this point they took his box and the service with them ended.
From this moment onwards, virgin have pursued him for just short of £70. This amount is small, but he has no money and is unable to pay, Furthermore, he should never have been sold the product to begin with.
When I have spoken to virgin about the account they informed me that if I was able to send proof they would write off the debt as a gesture of goodwill. I sent in proof of incarceration and from then on matters with virgin have got worse.
Today I took it to a complaint within the call centre as it had gone on too long, I was patronised by an utterly incompetent 'manager' called Leanne after I had been kept on hold for 30 minutes (on a 0871 number!!!) I explained the situation, she then bluntly told me that he has signed the contract and therfore had a duty to pay. When I elaborated that the guy I work with in unable to read and write and was clearly taken advantage of and miss - sold the product by the sale's man she was unsympathetic and said they were unable to reduce the balance.
Virgin Media record calls, but informed me they are only listened to for training purposes... so as a result they are unwilling to listen to the call to find out if I was misinformed and unwilling to listen to find out whether or not someone called when he was incarcerated...
I find this company's conduct completely unacceptable in their treatment of vulnerable people. They need stopping.
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2014-07-28
- Comments
-
Virgin Media is without a doubt the worst internet service provider I've ever had the misfortune of having to deal with. Although the connection speed is decent when available, the reliability of the connection is horrible. I will be choosing a new ISP as soon as I am able to do so.
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2022-05-20
- Comments
-
Customer service and cancellation team are utter trash. I have called 3 times to cancel their subscription far beyond the expiry of my contract as I have moved to another company. They have failed to cancel my contract 3 times even after receiving emails of cancellation as I am still getting emails of monthly payments that I now apparently for 3 months after cancellation. I'm not using your damn service and it's been cancelled with email confirmation. How am I still being charged monthly???
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2015-02-15
- Comments
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I have never faced that much lousy and unstable internet connection in my life. It always shows me no internet connection and limited access and that yellow exclamation mark in a triangle on Wi-Fi sign. I am paying for 100 mbps and I have to call customer care to get even reasonable speed. Whenever you will need and feel like you have some important things to do, you will not have the connection. And this is so frustrating that sometimes it make you feel like you are the most unlucky person on the earth.
Anyway customer care centres are great, helpful, and polite. Moreover they know what they are doing.
Virgin media you claim to be number 1 internet service provider, it can be so but from upside down. And I am changing my service provider you just lost 3 customers. 3 connections may not matter to you but I will make sure that any person who know me do not get your services.
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2015-01-08
- Comments
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I signed up for an introductory offer where the first 6 months are £4 a month. Within a month they have advised this will go up to £7 a month. That's a 75% price hike within a month. Ridiculous. Very very unimpressed, I would strongly recommend avoiding them.
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2021-11-02
- Comments
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The worst company EVER!!!
I'd give zero stars if I could. The service I received was shocking absolutely atrocious, we moved houses over the weekend and planned it accordingly to ensure that we have our broadband services moved as quick as possible to ensure that we can continue working from home ASAP. I did my part of the job by contacting them and making them aware of everything, it all seemed great moved into our new home and then comes Monday the day the engineer is supposed to come to get it all started for us. The time slot I was allocated was between 8:00 to 13:00, we waited, waited and waited no one turns up, no msg/call nothing I call virgin Media up and then I'm told well the engineer couldn't find parking space near your location, so he decided he couldn't do the job and left. But, I insisted I wasn't contacted at all and I they would have then I had a free parking spot that I would have let him use, then comes all the shocking couldn't care less attitude from this global brand. They say the earliest we can reschedule is the 12th of November, I let them know I wasn't having it and that we needed to get back online ASAP or we wouldn't get paid..! She said she'll see what she can do, then comes back and says that they can reschedule an engineer to come back to our place at 21:22 on 01.11.2021 I was like that's fine but it the engineer doesn't turn up then we'd like to cancel as Virgin has screwed us over! So, agent 1 (girl) said she'll transfer me over to another agent to get that looked into and there I spoke to Dean (Agent 2), he also confirmed that the engineer will come back at 21:22 and apologized for the inconvenience and stuff and I said I'd like to log it as an official complaint. He said he was unable to log it as he didn't have system access, he confirmed he input all the notes and reiterated it to me and said he'd transfer me to another agent to log my complaint and then he transferred me over to Adam (Agent 3), who said he couldn't see anything and wasn't to sure why I was transferred to him as well, he also proceeded to say that he can't log my complaint and transferred me to Tony (Agent 4) who said he'll look into it went about doing his job placing me on hold 5 times only to comeback and say no engineer will turn up today and the earliest availability was 15.11.2021 that's 2 weeks without pay due to the incompetency of these bozos! I lost it and had a go at him and said let me speak to a manager, he kept insisting there's no manager and transferred me directly to another agent, Chloe (Agent 5) and she insisted I do my DPA checks as she didn't know anything about why I was put through to her, so u went ahead explained everything and said I need to work from home, so broadband is essential in the midst of this she had the audacity to ask me, can't you work from the office - I mean how could she? I live in a family that has vulnerable people, so due to their error I should risk my family's and my life, she was totally unhelpful and said she couldn't log my complaint either and that no manager will take the call.
Now, I'm left with no broadband unable to work, rent to pay, no wages for two weeks and all I'm asking is if virgin weren't able to comply with their end of the delay then I should be allowed to cancel the contract without being penalised and move onto a company that values their customers. I tried to do the right thing and allow Virgin to rectify the issue, but since I'm unable to log a complaint despite being on the call for 2 hours 30 mins plus. I will proceed to the FOS, luckily I have recorded all the calls as I had a feeling I'd just get passed around from pillar to post!
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2014-11-02
- Comments
-
Very very disappointed with the service I have had with Virgin Media. The broadband is great and very fast, that is when it is actually working! A lot of people told me to avoid joining them but I ignored them! My connection drops all the time. I used to ring virgin customer service who would blame it on the wifi, I kept telling them the wifi is still connected and fine and explained it was the connection. Their next excuse was that there are updates happening in my area to improve the service. I have been told this now every time I have called for the past 6 months but I never see any improvements. I have now give up. I even emailed the CEO who just replied basically saying "looks fine on our end". Complete and utter BS. I have already been in talks with other suppliers who are looking into getting me out of the contract. Plusnet were fantastic and I never should have left!
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2015-11-30
- Comments
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I'm struggling to gather the correct words to express my experience with Virgin customer service staff. I find it hard to understand the accents of foreign employees which exacerbates the situation. When signing up I explained I do not want to pay by Direct debit which was supposedly arranged but unknowingly whilst I was making payments online Virgin were also taking the payments via direct debit. So I called in October to cancel the direct debit and the advisor refunded me but the way the payments worked out each month I didn't require a refund so now I'm being charged for my bill and on top of that a £60 refund which I can not afford the advisor didnt offer a payment plan although I told him I'm out of work nor did I receive an apology throughout the entire conversation his language skills were so poor he sounded rude I find this with alot foreign customer service advisors. On this phone call he made me feel like a complete incompetent because I couldn't understand what was being said some of his words were: (youre not listening to me, why are you not understanding what I'm saying, your confusing yourself and making this difficult) these are not the words of a well trained and professional service advisor this is not the way you speak to a customer. I'll be leaving Virgin in January.
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2015-01-13
- Comments
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Just paying for problems rather the service. Not reliable at all, when I get home I never know if I will be able to keep working or just make a skype call... All this for more than 30pounds per month.
If just they were as professional as they are every 29 of the month taking the money from my bank account...For a service I am not having.
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2016-10-27
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2015-02-24
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2020-12-29
- Comments
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I don’t know why on broadband they have to remove from broadband to give to service, virgin media absolutely horrible customer service, misleading and fishing agents and specially worse service. I’m surprised that no one to check on them. Which is unexpected service virginmedia and in the future I will never use virgin media
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2015-12-02
- Comments
-
It's horrible! First the internet connection goes down for a few days, then once it's back it continues to constantly disconnect! Stupid, stupid, stupid!
- Location
-
- Location
- United Kingdom, West Midlands
- Reviewing
- Virgin Media
- Date
- 2016-09-10
- Comments
-
So I want to preface this review with a few points.
June - Upgraded from 120mb/s package to 200mb/s package.
Phone calls - 5x
Engineer visits 2x (One upcoming)
So, after upgrading in June our speed dropped to less than 2mb/s on download but upload remained the expected 10mb - 12mb/s.
One of the phone calls I asked to speak to a supervisor and I was put on hold for 40 minutes before calling from another phone. When they upgrade my package they apparently only done 'half a job' as well as not arranging for a Superhub(v3) to be sent out. I was informed on the 4th phone call that my Superhub(v2) was not compatible with the package that I ordered (3 months after I started paying for the service).
This is by no means meant with racism or disrespect of countries or cultures, but as an English person I would be very appreciative to speak to a fellow English person.
Spoke to maybe 12 different people, one was English, the other were of Asian decent (sounded as though from India) and 3 of them I really struggled to get a good understanding of over the phone.
The only redeeming factor is that one of the supervisors I had spoken too was very good at the 'I am doing the best to help your situation' spiel - I nearly fell for it.
I will be switching ISP as Virgin Media are THE worst in the country.
Edit
- Location
-
- Location
- Unsatisfied
- Reviewing
- Virgin Media
- Date
- 2017-07-05
- Location
-
- Location
- Upminster
- Reviewing
- Virgin Media
- Date
- 2018-01-16
- Comments
-
We've been with Virgin Media for 3 years and every year they have been bumping up our price by 30% to force us signing a further 12m contract. They don't treat existing customer fairly and all they care about is winning new customers.
Wasted 45 min of my time on the phone with them both with customer relationship and Technical support.
As there is no one to compete with them in our area in term of Fiber Optic broadband they think they can get away with their pricing strategy.
We had no broadband for 3 days following a "free" upgrade to 100mbs and after resetting some parameters our their side which apparently solve the pb said there was no issue registered and could not issue a credit for the 10 days we had poor service experience.
Virgin Media could do with some competition to learn how to treat their clients fairly. Everyone talk about banks but Broadband providers bring it to a all new level.
- Location
-
- Location
- Upminster
- Reviewing
- Virgin Media
- Date
- 2020-05-12
- Comments
-
What a con. I go this WiFi to stream and I have over 3 million subs on twitch and need my own WiFi so I decided to get this.
I got the 300 mbps and at best go 5mbps it tacks me over a hour to load onto Fortnite and could not stream over 10 min. Go and get EE the WiFi is not even have to be next to my pc and I get 300 or over mbps even through I pay for 300 mbps with the whole family using it. You might get a lag slick every 2 or 3 hours but that is ok as I have at leat 10 devices using it
- Location
-
- Location
- Upminster, Essex
- Reviewing
- Virgin Media
- Date
- 2022-12-06
- Comments
-
Do yourself a favour and keep clear from using this company unless you have hours of your life to waste. Absolutely disgusting service, appalling customer service and inexistent continuity in client care. I am making this publication hoping that I will prevent other people experiencing the pain and time waste I have been put through. Even though it’s almost traumatic for me to go through this timeline of events:
My partner first signed up for Virgin Fibre Broadband services in October 2022. We were told we had to wait about a month until the installation could be done – during that month we contacted Virgin twice to make sure that the cable/ pre-installation work had been done as we knew the area surrounding the house was owned by a property management company and suspected a permit must be needed. Each time we were reassured the external work had been done and there was no expected delay for the engineer visit and installation of services on the 2/11/22. On that day, the engineer said he could not install the services as the external work hadn’t been done. This was then the beginning of countless hours on the phone to try to understand what the problem was.
We then got an email out of the blue saying “I am sorry to hear you have cancelled our services”. We called Virgin to see why we received that and they said they could not explain it (shocker) – in their records we had cancelled it (but couldn’t say how and there were no records of it (!!). We then had to sign up all over again, with the sales team questioning the prices and not honouring the original offer. We asked them to go back on the record and listen to the original phone call but they seemed unable to do this – again not being able to offer any continuity.
After that, I stayed on hold for hours and transferred to the wrong people more times than I can count. I would try to have any sort of continuity by remembering the people’s names to then be told I was speaking to a different call centre altogether or the previous person had made no notes. I was reassured by Virgin that the visit would be done “that day” so many tinmes – I waited days at home, not leaving, afraid I would miss the visit. Again, so much time wasted. The next day the pain of being on the phone again without getting any answers.
The lack of communication between the subcontractors who do the external work and Virgin is ridiculous – I kept being told they had no way of speaking to them! I assumed the delay was due to a permit problem (even though on the phone I was reassured countless times it wasn’t) so I contacted the property management company myself, asked them to sign a Wayleave and sent it to Virgin.
Finally, I am contacted by Stacey from Kelly who explained that the pre-installation team had been going to the wrong address all this time! Hence the cable work not been done yet. Even though we now knew the problem, they still could not tell me when the cable work would be done. I had to chase it again multiple times when then I am told they now needed a permit from the council. Days go by again and eventually they tell me the permit was for the 19/11/22 and then the engineer visit would be done on the 26/11/22. You have guessed right: not the external work nor the engineer visit happened AGAIN! Virgin sent us a dongle after we spent hours and hours on the phone but that did not even work properly as our house has very poor signal (hence we needing the fibre installed).
This has caused an immense inconvenience in our personal and work lives. It's now 6/12/22 and when I called Virgin today I got the usual “we have a note on our system saying the work will be done today” – a sentence I have heard over 10 times in the past month! We STILL DO NOT HAVE INTERNET (it’s been over a month). This is an absolute joke.
To make it all even better, when we claimed the compensation we are entitled to according to the website “£5.25 per day if we don’t install your services on the promised day until installation is complete” they have also said no and given us a £26.24 cheque instead. Seems fair, right?
Please learn from this experience, and use a company with minimum dedication to costumer service instead.
- Location
-
- Location
- Urmston
- Reviewing
- Virgin Media
- Date
- 2016-03-24
- Location
-
- Location
- US
- Reviewing
- Virgin Media
- Date
- 2015-02-12
- Comments
-
My company is starting a PtP line with Virgin media. Our headquarters are in Lehi, Utah. We are very disappointment of their customer service and sense of urgency that are not existent. It took them six weeks to do the site survey and two weeks more to do the planning. We had to put lots of pressure and get with management to make this happen. The entire project will be easily delayed by two months which is unacceptable. I do not believe that we will stay with them and we will go with another provider as soon we can. We are very very disappointed as our main focus is to serve our customers very well and this is not helpful at all.
- Location
-
- Location
- US
- Reviewing
- Virgin Media
- Date
- 2017-07-20
- Comments
-
This company has been so annoying. I forwarded a harassing email from their server, complete with all the information they requested and now I feel harassed by them in merely trying to point out to them they're is a problem for them. I could care less, but I would think a reliable company would be concerned that their email was being used inappropriately. I have since asked their customer service too stop contacting me, boy yet I still get their same snobby response. Terrible company and I was only trying to help.
- Location
-
- Location
- Uxbridge
- Reviewing
- Virgin Media
- Date
- 2016-12-03
- Comments
-
Will never ever go back to Virgin Media and will never recommend it to anyone who wants peace in life!
I have been with VM for few years now. This last year 2016 their customer service has absolutely plunged into the dark ages, where they are unable to do the maths on bills nor are they able to understand the customer.
In short the issues I had:
1) VM charged me extra for me not being aware, when I found through my statements I called them.
2) Waiting times too long on calls.
3) When I called them for this issue I have put through 4 different departments when I only asked for billing and then atleast 3 people on that single call put me on hold for 30-45 minutes.
4) My bank statements clearly show that they charged me extra but they amount they are telling me are much lower than the ones shown in my statements. how hard can it be ?
5) Finally I told them I need to leave them as soon as possible as I put my phone down after about 30 minutes I started seeing issues in broadband connection, it started resetting every 5 minutes. Previously through 4 years the broadband occassionally used to reset but as soon as I told them I am leaving I think they configured my broadband connection to reset or introduce problems in the connection.
Basically VM has become a huge corporate that uses dirty tools and tricks to first rob off money from your account and then harass the customers by not letting customers leave and if they decide to leave they make sure that they put you through hell before you leave.
- Location
-
- Location
- Uxbridge
- Reviewing
- Virgin Media
- Date
- 2021-12-17
- Location
-
- Location
- Uxbridge
- Reviewing
- Virgin Media
- Date
- 2016-08-25
- Comments
-
Virgin Media is only in my house due the fact it was the only alternative at the time.But its so bad now i can barely load a page .I can't play online poker using my mac , Instead I'm using 3g on a phone to play .Which is quite unbelievable seeing as i pay for a reliable broadband service , so i don't have to use a 4 inch screen to see the cards in my hand . Virgin , quite honestly , what you are supplying me now and charging me for is tantamount to robbery . It took 5 attempts to load this page to post a comment , and I'm sat in the same room as your so called super hub .Super joke more like it .Ive been with you for over 10 years , and this is the worst its ever got . I will be looking at another provider who provides what they say they will .A usable service .
- Location
-
- Location
- Uxbridge
- Reviewing
- Virgin Media
- Date
- 2024-01-12
- Comments
-
After 15 years with this company. I will be looking to move away asap. It’s now the worse company for broadband and customer services. No broadband, telephone or tv for a week now due to fault. Engineers telling lies and rescheduling appointments whenever they want. Do yourself a favour and avoid this terrible company.
- Location
-
- Location
- UXBRIDGE
- Reviewing
- Virgin Media
- Date
- 2018-11-27
- Comments
-
ive been waiting for over 3 months for an install all I get is rescheduled appointments and excuses if I could put -5 stars their that bad use a different provider!!!!!!!!!
- Location
-
- Location
- Uxbridge
- Reviewing
- Virgin Media
- Date
- 2022-07-27
- Comments
-
Avoid at ask cost.
Over a month late to go live.
5 missed engineer visits.
Zero compensation and they charged me full price for the month I did not have Internet.
- Location
-
- Location
- Uxbridge
- Reviewing
- Virgin Media
- Date
- 2017-09-17
- Comments
-
Absolutely rubbish, I have been with virgin media for years and in the last month they have not provided me with any broadband due to faults there technical team cannot fix, they offer a refund but no compensation and I have the biggest service with them, my advice is do not join virgin media you will regret it
- Location
-
- Location
- Uxbridge
- Reviewing
- Virgin Media
- Date
- 2015-11-29
- Comments
-
No coment. I didn't get what was in the package that I bought, was a voucher in offer when I was ask customers service was told me that was mistaken with name, second time that im not anymore eligible last time I was speaking with one of the manager and was promise me that I will be have the voucher because was made notice in my account. The guy for customers service was told me you have to wait 28 days for that.Im with Virgin more than 5 years no benefit at all.
- Location
-
- Location
- Uxbridge
- Reviewing
- Virgin Media
- Date
- 2023-01-26
- Comments
-
This is the worsted broadband I hate it I've had better broadband connection from talk talk and I had lower speed virgin is crap will never get this again
- Location
-
- Location
- uxbridge
- Reviewing
- Virgin Media
- Date
- 2020-11-27
- Comments
-
Broadband connection lost due to unavailability at least three times a month in the last year. There is a default message being played when you call support stating that there is fault in your area and will be fixed by 4pm. This message is played even when there is no fault, I checked
- Location
-
- Location
- Uxbridge UB10 0BN
- Reviewing
- Virgin Media
- Date
- 2022-12-11
- Comments
-
I am a virgin media customer for more than 10 years. What ever the speed they promise to you it never happens. Every months you have to restart the router many times (UB10 0BN area). Also Since corona started March 2020 I have to travel therefore i do not have a chance to watch virgin TV (Paying £152) so I called them up on On 15 January 2022 @17:25 spoke to guy called Mohammed agreed a internet and home phone for £55.then October 2022 I check my bank statement they still charging £152, since made lot of call and made lot of complaint they never ever listen to those complaints or never acknowledge I even ask them to listen to my call recordings. Zero response I firmly ask them to refund the difference but instead of that I received hundreds of calls from retention department saying is will give me another 18 month contract pay £60 a month etc.. I waited till end of November 2022 no response etc.. so I called them up and gave notice to terminate my line. Totally waste of time now I am in a process to complaints to ofcomm.
- Location
-
- Location
- Vauxhall
- Reviewing
- Virgin Media
- Date
- 2020-05-28
- Comments
-
Broadband cuts out very frequently and it seems multiple times a week there is a general problem in the area that they never fix.
- Location
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