4,684 Customer Reviews over 469 pages
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- Location
- Paignton
- Reviewing
- Virgin Media
- Date
- 2023-05-10
- Comments
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Absolutely awful service. We were rebooting the router 3 times a day to reconnect the wifi. Eventually an engineer came out and installed a new router - now nothing works at all.
We have tried on three different occasions to contact Virgin and each time they hang up after 20 minutes.
If you run a business, please, DO NOT USE VIRGIN MEDIA
- Location
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- Location
- Norfolk
- Reviewing
- Virgin Media
- Date
- 2023-05-10
- Comments
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This company is the worst I’ve ever had to deal with. I helped a pensioner with her contract as tv part was too expensive, so after helping got a price for phone only, was sent emails and said would phone next day this was back to February 2023 never received call. Week later they phoned this pensioner she said about it they had no record even when I had emails with contract.
This person then decided she did not want them at all, so we found her a cheaper mobile phone deal as all she wanted was a phone. So we contacted to cancel and a date was arranged for equipment collection on a Sunday, she stayed in all day as was worried and no one ever turned up, not even a call, we phoned at the time date was arranged, got cut off call so after phoning again taking over an hour spoke to someone, who then confirmed it was on there system. What a bunch of liars. Week later they took more money from her account, this was ending up hundreds of pounds of money she could not afford to pay. So after this she went to bank and cancelled her direct debit bank said let virgin know. She phoned them after some time talked to different departments again said I’ve had enough and cancelled my direct debit and put phone down as they, upset her once again with stress. Week later she gets a letter saying to pay her bill or get cut off, which is what she wanted.
This company has the worse customer services I’ve ever contacted, everyone lies, all they want is your money. I’ve contacted CEO of Virgin media reply with info but never hear again, seems all he likes is his bonus. Richard Branson should be decussated disappointed with how his company name is being treated. Looks like we are not the first of thousands of complaints. He needs to step in and make his company great once again. As as it is I would not recommend this company like this. Please pass to anyone that can help.
- Location
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- Location
- Grimsby
- Reviewing
- Virgin Media
- Date
- 2023-05-07
- Comments
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For reliability of service probably the worse ISP provider.The internet has decent speeds but it's not much use when it is regularly down.Id honestly recommend if internet is your top priority to shop elsewhere even if it costs more money.
- Location
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- Location
- Notts
- Reviewing
- Virgin Media
- Date
- 2023-05-07
- Comments
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Literally the worst ISP in the country. Regularly going down completely and when it is up I get an average of 1/10th of the speed I pay for which is criminal. I have received 1/2 the expected speed just twice in tests since upgrading to 1gb speed, it was honestly better speed wise on the 350mb service. Virgin media is a con and the company should be investigated by trading standards and ultimately closed down.
- Location
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- Location
- Liverpool
- Reviewing
- Virgin Media
- Date
- 2023-05-04
- Comments
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Charged me twice for the same bill absolutely disgusting
- Location
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- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2023-04-25
- Comments
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Generally ok, until you try to change the service, or cancel. Then they reveal themselves to be the worst - they don't listen, argue every point, grasp for whatever they can get from you, upselling with extreme incompetence. Never again.
- Location
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- Location
- Surrey
- Reviewing
- Virgin Media
- Date
- 2023-04-25
- Comments
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@virginmedia waiting for a technician to install super fast broadband since January- keep getting rebooked and then get cancelled appointments …super slow and super rude customer services!!
- Location
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- Location
- Harrison
- Reviewing
- Virgin Media
- Date
- 2023-04-24
- Comments
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Cancelled my account 5+years ago and started charging me again with no “record” of me cancelling. And that they had no “evidence”. Managers refusing to speak to me directly (stating it was “my own fault”) and leaving it to a customer person (who was amazing and informed me noice was in and left 2 weeks later ) Had to request it being cancelled TWICE (Nov 22 and Feb 23) paying (kept affecting my credit score and I lost a mortgage offer because of it) for charges and monthly payments and hours on the phone. I had evidence and nothing could fight them, I was hung up on and told it was not my fault as their “record showed no information” of what I was talking about.
- Location
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- Location
- Norwich
- Reviewing
- Virgin Media
- Date
- 2023-04-24
- Comments
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Overall fast enough for my needs but everything else is a huge letdown. Being rewarded for loyalty with higher prices than new customers to not being entitled to newest hardware because it's reserved for the new customers.
My advice is to either avoid or not to get attached- use it and bin it when contract ends.
- Location
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- Location
- Dunfermline
- Reviewing
- Virgin Media
- Date
- 2023-04-21
- Comments
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Total failure. After 2 months of delays and failed installation attempts, Virgin were unable to connect to their cable on the pavement outside my house. They failed to deliver on every single promise they made. So I gave up and stayed with the slower and more expensive BT. Virgin call centre staff very poor. Unintelligible accents and clearly reading from standard scripts, unable to listen or deal with anything that departs from the script. Utterly appalling and unable to deliver their core service.
- Location
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