Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 4251 customer ratings since 2021-01-26 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,045 Customer Reviews over 102 pages

  • Reviewer
    Location
    barrhead
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Bottle neck, narrow width, ms jitter is rediculous, server pingsfrom manchester and not home address goving false readings. Pay extra for gamer speed... Im resetin my routor mre than using it. I am realy fed up with them, once my contract is over im going back to adsl or 'fake fibre' as its more stable since virgin need to be entertained by jesters not complaints s they dont know how to interact or respond to simple technological questions ...
  • Reviewer
    Location
    BASILDON
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I pay around £50 for 350mbps for their service and it is greatly disappointing. I only get wifi in one room where the hub is placed. I have called customer service many times to complain and they have not resolved the issue and all they have been asking me to is pay more money.
  • Reviewer
    Location
    Basildon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    The speed is really good. But you can end up with 2-3 weeks of no broadband service and Virgin Media customer service won't help you (even if you managed to get hold of them)
  • Reviewer
    Location
    Basildon
    Reviewing
    Virgin Media
    Date
    Comments
    Virgin media is a very absolutely useless provider. The customer service is useless. No one knows what they are doing kept passing me from piler to post. Waited for router to be delivered via yodel for 3 days and still waiting. No one is taking responsibility. PLEASE before u consider virgin media shop around first.
  • Reviewer
    Location
    BASILDON
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switching from Talk Talk to Virgin was the biggest mistake I made in 2021. I have been hot spotting for months with the standard reason for outage being Planned work.
    Given that we work from home, you would think Virgin would prioritise reliability.

    I think customers should be released from their contracts if they are unable to utilise the service they pay for!!!

    Very Very Poor!!
  • Reviewer
    Location
    Basildon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. It's the only way to describe Virgin. We were finding our internet speed decreasing. in my room, a mere 20 paces away, I couldn't watch Netflix without it doubling the watch time with buffering. So we called them up. And they quoted 6 months free of up to 200, the next day we get an addition charge on our bill. When we phone to ask about it they claim we are now on 200 Mbps download speed. We were quoted this free! So then we test it, it's made no difference! So I decide to run some tests of my own. 6 feet from our router we aren't even getting 90 Mbps (89.68). So I move to our kitchen a mere 14 feet from the router not even 80 Mbps (78.02). Lastly I try my bedroom. We live in a small 2 bedroom flat. My room is 20 feet from the router. I got 16.86! We told them this. They couldn't give a damn. So we told them we will go else where. They are one of the worst companies I have ever had the displeasure to deal with. They were rude, uncaring, and disorganised. We were being told "we've run this test" then passed on to the next departments, they said they will run the same test. Then said the test hadn't been done yet. We will be shopping around. That's for sure. My biggest piece of advise: look elsewhere, don't waste your hard earned money on a company that won't care when they make a mistake at your despence. Good luck to you.
  • Reviewer
    Location
    Basildon Esssex
    Reviewing
    Virgin Media
    Date
    Comments
    I was having trouble with my broad band for nearly a month
    I was phoning Virgin nearly everyday..was on the phone for about an hour every time..and the operator would say that's sorted now..would go off the phone and about an hour later no internet A GAIN..
    Eventually they sent a technition out..his name wa Deen he gave me a new box then looked at the wires inside one out and he sorted it..internet be ok so far
    Thank you so much Deen..
  • Reviewer
    Location
    BASINGSTOKE
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin came in my neighborhood to install fibre. They did it for all of the houses except 2 (Unfortunately one is mine), from witch they left their 'Box' 20m from the house, maybe they considered doing it 'later' and forgot?

    Despite contacting them, escalating this subject and being told that we would be contacted - "Promise" - nothing has been done yet and the usual response "Please register your interest and you will be contacted" is getting on my nerves.

    Shall this review raise an alarm on an irrespect.
  • Reviewer
    Location
    basingstoke
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    worst customer service ever . just about impossible to get through by phone or live chat , then get passed from one agent to the next non of whom seem to care or have any intention of helping with your enquiry . i suffer mental health issues and following a recent house move on medical grounds to an area not covered by virgin was still charged £130+ cancellation fee . now i am now being harassed for £40 for their equipment despite them sending me an email saying they have arranged collection . at one point i asked one agent if i could speak to a manager and was told i would be wasting their time . without doubt the worst customer service ever
  • Reviewer
    Location
    Basingstoke
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’ve had virgin media for over 1 year now. I was getting intermittent problem now and then but never really paid attention. BUT for over 2 weeks now internet hasn’t been working at all. Everytime we call virgin media they gave told us it will work tomorrow. Everyday for over 2 weeks we’ve been promised that it will work tomorrow. We’ve had enough so now we have cancelled our internet with them. Even so we have to give 1 month notice for what? No internet. Vigirn media haa been very disappointing! I would not recommend virgin media to anyone!
  • Reviewer
    Location
    Bath
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    On 8 June this year I applied to virgin media for a bundle 100. After four weeks of wondering why there was no activity and making many phone calls I was informed that I needed documentation from the property owner approving my request. This was done and sent to virgin media in July..
    I was informed that it would take several weeks to organise so my installation was booked for 22 August.
    On the appointed day I waited for the installer. He arrived late and refused to install the cable modem where I requested. I live in a two-storey stone building in the modem was installed in a diagonal corner of the base level. However when he set boxes up he informed me that one of the boxes was not working so he would have to replace it. He also installed a TiVo box which got an error message. He informed me that I should keep turning the TiVo box on and off and eventually it would work. At this point he left.
    Imagine my surprise when four days later I was told, on my fifth call, that the error message that I was receiving from the TiVo box meant that the box was broken and would have to be replaced. I was also informed at this stage that because the Wi-Fi box had been replaced I had no Internet because the MAC address could not be changed by people that I could talk to. However it had been referred to someone and it should be done within three days. This took me to Monday, 28 August.
    My new TiVo box arrived in the mail. I installed and however it did not work either. Several telephone calls later the IT support people informed me that there was some problem in the system and they would have to book a call to 5 September. That being the earliest call they had available.
    On 5 September I waited at home looking forward to having my Internet bundle working. At 7 PM I rang virgin to ask where the installer was. I was informed that the appointment had been cancelled by virgin because they'd been having system issues and they thought that my have fixed my problem. By now I was up to more than 20 hours of phone charges on a mobile call. And somewhat surprisingly virgin media staff were starting to object to my language and frustration.
    By now my virgin media farce had been running for three months and I still had no Internet bundle. After several more hours of attempted support on the phone I was informed that a visit by another install would be required to figure out what the problem was. However, it would be September 22 before they could have someone arrive.
    At this stage my partner and I decided that the farce had gone on long enough. We would cancel this attempt. However even that was not to be the simple exercise that we expected. Over an hour later we still had people trying to convince us that virgin media was either not incompetent or not malicious. However they finally took our word for it that we were irretrievably opposed to ever having anything to do with virgin media ever again. Interestingly the young lady would not give receive reference number or any other information that would allow us to refer back to the discussion we were having with her. However she did make the comment during this call that virgin media egregious behaviour over the previous three months should not be held against us, and that there should be no charge applied to our account. She even put us on hold for five minutes while she went away and confirmed this.
    Imagine my surprise when on 18 September I received a bill from virgin media to services rendered.
    So here is my review: if you are so filled with self-loathing that you wish to be messed around and treated as trash for several months virgin media may be a company you wish to be involved with. I personally will go out of my way to inform any person asking any questions of my opinions regarding broadband and media supply in the UK to avoid this group, and I personally will attempt to make sure that I never again have anything to do with this group.

    Oh and by the way I am taking the matter of the final bill to the ombudsman.
  • Reviewer
    Location
    Bath
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just moved house (5 weeks ago) and switched to Virgin Media 'Big Kahuna' bundle. Never had such poor speed or reliability from a broadband service, regularly less than 20MB download, 1MB upload even when sitting next to the hub on multiple devices. Have tired all solutions. Now in process of paying penalty to cancel (putting it down to experience). Won't be touching Virgin again.
  • Reviewer
    Location
    Bath
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    We had so many issues with our connection, the engineer came to our house 5 or 6 times in the first few weeks. They eventually gave up, so I asked to cancel my contract. I was told there would be a £200 penalty for leaving early. The connection stabilised eventually to we left it. However, they have now put my prices up with no warning and have refused my request to cancel the contract again. Therefore, I am now going to have to waste my time making a formal complaint.
  • Reviewer
    Location
    Bath
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give them -10 stars I would. They won't stop calling me despite me telling them multiple times not to.

    Takes 20 minutes to get through to a human and when you do they're Indian and will happily hang up the call on you.
  • Reviewer
    Location
    Bath
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Probably the worst company in the U.K. Their broadband is good and fast but that is where it ends. Their customer service is absolutely appalling and they don’t care. You wait for ages to get through and when you do you have a job to understand what is said and you invariably get nowhere. Their pricing is smoke and mirrors and in order to get a better price you have to negotiate or threaten to leave. They tie you in with so called discounts and bonuses and stick you with price increases every few months. If you have a feasible alternative don’t go near them.
  • Reviewer
    Location
    Bath
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worse ever broadband provider ! Charging me for second tv box when I actually have only one TV at home , how t hell will use 2 tv box with 1 TV , absolutely ridiculous!
  • Reviewer
    Location
    Bath
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    The harassment and misery caused by this company which I have endured cannot even be calculated since I became a customer. Elderly and disabled people should not have to go through this, but nobody should.

    A contract is just that. an agreement between two parties.

    When that contract is broken, that is an end, but not with Virgin Media. Before I join any company I want to KNOW what I am signing for, but Virgin media are not at all happy about sending out a copy of the contract first.

    They prefer 'verbal' phone contracts and then the difficulty is getting the service you have required. Either with connection faults, or broadband speeds.

    They provide what is termed an 'up to' broadband speed like all other suppliers. But if you are only getting 60% of that speed will they allow you to pay only 60% of the bill?

    Yes, eventually they might send one of THEIR employees to check to see if a fault is found and then tell you there isn't. Then you are liable to their extortionate charges.

    How convenient.

    Occasionally you may get a genuinely helpful person at virgin media who will do all they can to help, but this is the exception rather than the rule as the remainder of the staff are either inept of just plain not interested because once they have your money, that is it.

    Where is OFCOM in all of this? As far as I can see it is yet another government organisation which has been set up to divert away the attention of the customer into thinking something is going to be done to protect them when all OFCOM is there for is to gather information but they do NOT deal with independent complaints so they are totally ineffective.

    When VM first started the service was far better, but with overseas call centres, staff who really do not care ( and if they cannot answer your questions they cut you off) and the goal of trying to screw every penny they can, this is one company to avoid like the plague.





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  • Reviewer
    Location
    Battersea
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't get virgin media. It is not only agonisingly slow when there is a connection at all, but the connection is highly unreliable. It is impossible to watch any online programme, and downloading anything is a nightmare because it takes so long. I know all broadband providers overstate their service in their advertisements, but Virgin media tells outright lies: "up to" speed claims imply that there would be a connection in the first place. Customer service are never able to solve problems so I no longer spend the long waiting times trying to get through to them. Without doubt the worst broadband provider I have had in 20 years of online experience (ie, even compared to old dial up services).
  • Reviewer
    Location
    battersea
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A week after changing to Virgin from BT I'm giving Virgin a thumbs down due to slow service or no service.
    It's the fastest broadband service at winding you up. I v'e got 18 months of it! So proceed with caution.
  • Reviewer
    Location
    battersea
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A week after changing to Virgin from BT I'm giving Virgin a thumbs down due to slow service or no service.
    It's the fastest broadband service at winding you up. I v'e got 18 months of it! So proceed with caution.
  • Reviewer
    Location
    Battersea
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never had so many issues with an Internet provider, you would think it's the year 2000 and we lived in a village removed from civilisation.
    Never again!
  • Reviewer
    Location
    BD2 4ER
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A happy customer for over 10 years. All gone wrong since April.
    After many calls to their off-shore technical help, offering terrible 'fix' advice, I finally asked for the service termination team. Remarkably, they know what is wrong.
    Too many broadband subscribers in my area! A fix is planned for 7th September 2016 (3-months away!).
    Virgin have refunded all my broadband charges from April to July, but I'm still without broadband.
    Terrible service.
    What went wrong?
  • Reviewer
    Location
    Beckenham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Virgin for over two years. Today is the day I ended the service with them, the service is terrible, the speed is ridiculously slow and the customer service is unhelpful.

    Also, they hold back information from people when there is a better deal on the market with them. For example, I was paying £45 for a year for 100m internet package, I called them up to ask if theres any other packages and they ended up letting me know that the prices have changed and that for 41£ i can get the 350M package, so it makes me wonder how long have they been charging me extra, i know its not that much but still, it would of been nice to be informed.
  • Reviewer
    Location
    Beckenham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    it's been 5th call to get in touch with human on customer service, Rude person attended kind of talking nasty behind. I want to cancel but it is becoming impossible to speak or make any contact with them.
    Bills were not same as per contract either.
    TV is not at all good unless you want to spend £100 plus monthly.
    Broadband was good most of the time for our usage And it wasnt super good to wow you.
    Last 12 months I had no land phone active to make or revive call And still paying,
    Overall terrible virgin experience to continue And cancelling is most difficult because you can't find anyone nor you can get call back.
  • Reviewer
    Location
    Beckenham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Simply terrible treatment of a loyal customer! On moving house an engineer advised me to test the modem in its place (yes i did ask for it to be put there but was told it's working absolutely fine) for a while. If you are unhappy we will move it. Surprise when i ask for it to be moved i'm told i have to pay. That's waived when i point out engineers advice and advised trial period, but only when they read his notes. Relocation modem booked, engineer a no show. Call back a day later to be told pay 99 or we won't relocate the modem. No notes on my file apparently and no one cares that i took a day off work to wait for the engineer in the 1-6 time slot. (There was me thinking i'd get an apology and some compensation for the day!) If i had not called i'd be none the wiser. After that i spend 40 mins on the phone and told its deadlock you won't pay, we won't come! I wonder how long it will be before someone responds to me complaint, doubtless i'll be told what complaint? What notes? My contract is up in May sounds like the end of the road, if that advised contract date is correct that is!
  • Reviewer
    Location
    Beckenham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Every few days the internet will go off due to this and that, that's the most frustrating thing that happens, so annoyed I decided to write a review, bye
  • Reviewer
    Location
    Beckenham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I have waited 9 weeks for service connection and keep being promised one thing then another, but no promise is ever fulfilled. Waited 6 weeks for virgin to pull a cable from the ground in order to connect my service but even though they have had 6 weeks to do this, the technician who finally looked at the cable today reported that the cable needed pulling.. I was told this 6 weeks ago but clearly this communications company need longer to communicate a simple message to themselves. I'm now left hanging again, without phone, tv or broadband. How much longer will they take to sort out such a simple issue?
  • Reviewer
    Location
    Beckenham, UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin Media Broadband service in Beckenham UK is truly awful and I would highly recommond anyone considering buying a Broadband service from Virgin Media NOT to do it.

    Over the last 6 months my Broadband, advertised as 156 Mbps has barely had download speeds in excess of 1 Mbps. It is quite astounding that the neither UK government or pressure from customers appears to motivate Virgin to provide a decent broadband service.

    When I have eventually managed to contact a person in the inappropriately called Virgin customer service centre (which is also a mistruth as they do anything other than answer calls), they acknowledge that there is a fault in the Beckenham area, fob people off telling them that there is a congestion issue and that it will be dealt with in 2 weeks - which never comes.

    Truly awful service. Best avoided. I am sure if Richard Branson knew he would do something, but I reckon the current rubbish management team in Virgin are not telling him the truth about the crap level of Virgin service
  • Reviewer
    Location
    Beddau, Pontypridd
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    -100, after virgin came around installing new cables and convinced us their network was the best we changed over from talk talk. i wish we never bothered, absolute crap, keeps dropping out, rubbish .
  • Reviewer
    Location
    Bedford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Email constantly breaking down - almost impossible to get anywhere with the company itself. No personal contact worth talking about. Intend to switch as soon as I can.
  • Reviewer
    Location
    BEDFORD
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really bad.I wish I had read all the reviews before switching to virgin media. I Have just cancelled my contract as I was still in my cooling of timing.Would not recommend to anyone
  • Reviewer
    Location
    bedford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    In my opinion, the wifi is good for one year and after the contract end everything went quite bad, the wifi keep coming and going but overall is worth it and I really recommend it. (Better than sky)
  • Reviewer
    Location
    Bedford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT USE! Booked self installation broadband. Router apparently sent 3 times but never arrived. Spent hours on the phone endlessly being put through to different people who all told me different things. Was given "100% guarantee" of arrival of router several times - never arrived. Left me without broadband for 3 weeks. Ended up cancelling my contract and signing with a different company.
  • Reviewer
    Location
    Bedford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I am struck with the contract or else would have left by now. Was with another service provider for month than 6 years their 30 MPS speed was faster than Virgins 100. For last few days has no service no update when it will be back. Customer service reply is leave us by paying penalty we cannot do to get your service it's a technical issue, worst customer service I have encountered.
  • Reviewer
    Location
    BEDFORD
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    cancelled my subscription within the cooling period as the connection was rubbish but yet the have sent me the bill when I was being told on the phone that my balance was 0,Now they are threatening to to pass on my details to a debt recovery agency.Beware of this company!!!
  • Reviewer
    Location
    Bedford
    Reviewing
    Virgin Media
    Date
    Comments
    BE careful what you agree with virgin. I'm elderly and moving to sheltered housing so cancelling my telephone line and broadband. VIRGIN are charging me £64.20 disconnection charge,after I have paying them from when they first commenced trading. SO DISAPPOINTED ITS NOT THE COMPANY IT ONCE WAS.
  • Reviewer
    Location
    Bedford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virginmedia broadband is poor in the evening.
    I'm lucky if I get 2.0 Mbps which means the the video you're watching constantly replays or doesn't play at all.
    Virginmedia doesn't tell you the truth. They must reduce their broadband in the evening.
  • Reviewer
    Location
    Bedford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Utter gits. They so messed up transfer from Sky that I permanently lost my landline number, and never had a working landline. Their support helpline is absolutely grim. More thanan hour wait each time and the line is dropped about a third of the time. AND YOU CAN ONLY CANEL USING THAT LINE! You can' teven WRITE A LETTER TO TO THEM TO CANCEL. So I eventually cancelled. They would not allow it and persued me with relentless debt collectors. I took them to arbitration and they lied there too, but I still won. I left them the year before becuase they was monsters. They learrned nothing except that, hin the UK, delivering good service is simply not cost effective - there's no incentive to do it, and the law is quiet on the matter. MORALLY BANKRUPT.
  • Reviewer
    Location
    Bedford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Cusomer service it's useless. Drives you mad. You just want to cancel everything and never have to deal with the company again.
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Well i was with virgin for over 4years and never really recieved good wifi it was quick but wasnt stable it droped all the time but trying to tell this to the tech team was a waste of time as all they will look at is signals being sent to the box which the box did get so no fault was shown and i was left paying for 200mb speed even if my connection wasn't sturdy (xbox online play would forever keep loseing connection hasn't hppened with sky at all ) another issue i had was my bill would rise every month so i asked them what the could do and they said lower my broadband speed and i could save 25£ so i dicided to leave a go with sky then they pulled there finger out sent a engineer round that week to replace my modem and offered me my virgin package allmost 50£ cheaper but the deal i got from sky was un beatable virgin was £1.40 off the best price but sky gave me sky cinima 12months and a free 32inch tele now im with sky i see how bad my virgin service was as my issue's are no more

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