Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 2718 customer ratings since 2021-08-07 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,224 Customer Reviews over 106 pages

  • Reviewer
    Location
    Belfast
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Brilliant speed and value for money WHEN ITS WORKING! Very unreliable.
  • Reviewer
    Location
    Belfast
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I have been with Virgin for over 10 years. Recently changed to Sky TV package but kept my broadband and phone package with them. Broadband had been fine for a while, after intermittent problems some time ago, but today it starting acting up again - kept dropping, rebooted modem and got it back, then it dropped again, over and over all day. So I rang them this evening to try to get the problem fixed and was told that it was due to "very high usage" in my postcode area (too many people using too little bandwidth after their recent sales push), that the engineers were working on upgrading the equipment and THIS SITUATION WOULD CONTINUE UNTIL SOMETIME IN JULY!!!!!!! So, I am faced with dreadful intermittent, slow broadband for the next 3 months or so?!?!?! This is NOT GOOD ENOUGH! You sell like mad, run out of capacity, do an upgrade (during which we suffer poor service) and then you sell like mad and we go round the cycle yet again. As far as I am concerned this is breach of contract and, unless this is resolved I shall be looking to cancel my contract with Virgin and move to another provider - probably BT or Sky. It will be slower (no Affinity here yet) but hopefully it will be more stable. Shame on you, Virgin. What most customers want/need is not lightning fast broadband, just reasonable speeds that are reliable and consistent. I believe Richard Branson is no longer involved with Virgin Media(?anyone know if that's correct??, else I would write to him in person about this.
  • Reviewer
    Location
    belfast
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    Comments
    awful internet provider, the speed is fine when it works, which has been becoming more and more rare, it just stops working at one point and wont give you anything until maybe a few hours later ,waste of time and money
  • Reviewer
    Location
    Belfast East
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    I am paying for 20mbps. I struggle to get above 6.6. The Modem was replaced 6 months ago and again its messing around. Customer service is automated system with an average of 45minutes hold listening to brain damaging music. When you get through they want your home wired network pulled apart and the modem plugged in directly.
  • Reviewer
    Location
    Belfast Northern Ireland
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The company has clearly lost touch with its customers. They decided to replace a part in the system that caused a cascading fault in Area 26. Then they try to cover their tracks by claiming its a fault without admitting it was their fault. What a disgrace. Six hours later it finally gets sorted at 6.10pm well after the close of business day causing my company a loss of business of an entire day, all because of an installation not properly tested beforehand, as opposed to a lightening strike, or bad weather and not admitting it was their fault on the first call but on the third call lol. I had to speak to one of their technicians on the street to get the real story. The phone team is a joke. I am leaving and going to Sky right away (not that I trust any of them really). Your promises are ridiculous, you give no power to your managers who are really supervisors anyway, and your reaction, we will give you money for the lost time online. What a joke, we lost business full stop and you owe us this instead of £1.85. I am done with this company.
  • Reviewer
    Location
    Belfast, NI
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    ABSOLUTELY AWFUL!
    We decided to move to Virgin from BT a year or two ago as their broadband wasnt really doing it for us. Safe to say that Virgin Media's service is far worse. At first the internet worked great but in the past few months our connection seems to be consistantly and suddenly cut for no apprent reason which is incredibly frustrating, and looking atbsome of the other reviews I can see that we are not the only ones. To give them some credit when the interent does work it works really well but there is something fishy about how often our connection drops. AVOID AT ALL COSTS!
  • Reviewer
    Location
    Belfast, Northern Ireland
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Even whilst connected via ethernet, I've been experiencing speeds below 10mbps at off-peak hours, with extremely high ping ranging from 100-600ms and high jitter. When it works, it works well with advertised speeds, but especially recently more often than not the internet has been extremely unreliable, with extreme ping and jitter issues, making the internet completely unusable. We're on the best package that Virgin offers us, and yet working from home and multiplayer gaming is an impossibility. Not only that, but Virgin increased our monthly cost without letting us know. Absolutely pathetic service.
  • Reviewer
    Location
    Belfast/Newcastle/Gateshead
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    First, I'll starty off by saying that Virgin Media speeds are awesome.

    Virgin Media offers a credit option that allows you to build up 2 months of bills before you're expected to pay if you choose the Pay Online option.

    You are only required to pay the last bill of the two to restore your services if you are unable to pay the bill for one month.

    This is great for anyone who may have financial diffulties or are self employed.

    The service has 24/7 Technical support which is awesome but the billing team is only avalible Mon-Fri so try to be ontop of your bill or call before the weekend if a bill is due and you need a little more time to pay it.

    The service has failed about 2-3 times in the 4 years that I've been with them and three places that I've lived.

    Virgin Media has always done their best to resolve any issues and their automatic bot seems to fix a few before the agent even answers the phone.

    I'd reccomend Virgin Media to anyone because of it's speed, reliablity and it's agent avaliblity.
  • Reviewer
    Location
    Berkhamsted
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    VM broadband customer since 2013. Paying £66 pm for 100mb, can only get 60mb, service out every 2 weeks over the summer, for the whole day, still haven't updated contact details, cust Serv is awful. switched for 1/2 the price. just annoyed i didn't do this last year.
  • Reviewer
    Location
    Berkshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin Media The Worst Broadband Provider On Planet Earth
    Virgin Media provide the worst of the worst customer service and keep putting their prices up and up and up and up. They are planning to increase my bill by 100% with no customer benefits whatsoever. Their call center staff are pushy, aggressive and totally unhelpful. With such poor service, their business must be suffering and to compensate, their remaining loyal customers are charged more whilst the sensible ones leave. Just look at their Trustpilot ratings, surely someone at Virgin must be looking at this and saying,,,,, boy have we got it wrong? or are they just too arrogant?
  • Reviewer
    Location
    Berkshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Virgin Media's boradband is fairly reliable but unless you're willing for them to put the price up by £3 three times a year, forget it!
    Fed up, I tried calling to cancel the contract after receiving yet another one of these price increases only to be kept on hold for 35 minutes. Then they simply just disconnected the call. Terrible customer service.
  • Reviewer
    Location
    Berkshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I joined virgin media 12 months ago. At the time the messed up the package I should have had but they told me not to worry, they would apply a credit to my account each month to cover the error. They then told me i would be able to get another good deal when my contract expires so the original error wont matter

    12 months have passed and the new offer they are giving me is not as good as i could have had if they had set the account up correctly 12 months ago. Even though this is their error, they are prepared to do NOTHING to rectify this and even encouraged me to leave on the phone

    Shocking to say the least. I work in customer service and cannot believe how they treat existing customers! A new customer could move top them now on the same package as I have and pay £49 per month. My "special offer" as a loyal customer is £60 per month! Loyal???

    Why am I being penalised

    Good Bye Virgin Media. Hopefully other customers will read this avoid joining you before they fall for the attractive introductory rates you offer
  • Reviewer
    Location
    berkshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    All was good with VIRGIN until I decided to cancel….been a loyal customer for years and would have recommended them BUT UNTIL I TRIED TO CANCEL….I am moving and needed to cancel my contract and virgin do not cover our new address....BUT!!!!!it is near impossible to cancel, took me over 4 hours to achieve this, on the phone for over 2-3 hours cut off twice...told I could not cancel by phone and to go on web site chat....did this again over 3 hours on line and did not get any response during this time.....very disappointed as up to cancelling I would have recommended virgin..... virgin aware on my frustration and disappointment BE VERY SURPRISED IF I GET RESPONSE??..... VIRGIN MAKE IT AS DIFFICULT AS POSSIBLE TO CANCEL...….due to the current coronavirus there will be a lot of people in financial difficulties and they make it near on impossible to cancel....who has time to hang on phone for 4 hours trying to exercise the right to cancel!!!!!!!!!
    It is absolutely disgusting the way they treat loyal customers …..on the phone I was told in no uncertain terms I could not cancel via phone..BUT I COULD ADD OR CANCEL SOME OF MY FEATURES ON THE PHONE!!!!!!.....I was told someone would ring me back....never did....asked to speak to a manager ….said I would hold until they were free...I did this for 45 minutes and then was cut off....they had took my number and promised call back if cut off…….never happened what a surprise!!!!!!!!

    I am really angry and would never recommend or use any virgin products again

    I HAVE WASTED OVER 4 HOURS TRYING TO DO ONE SIMPLE TASK!!!

    WHY DON’T THEY ….have link on your personal online account where you can cancel contract??????????????
    WHY DON’T’ THEY ...make cancelling contract on phone easy...…

    BECAUSE THEY TREAT CUSTOMERS WITH CONTEMPT!!!!!!!!!!
  • Reviewer
    Location
    Bexley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Virginmedia signed me up misleading circumstances tsaying they would provide me with all 3 services but didn’t tell me I would be waiting up to 3 months for the phone to be connected so as a result as sky cut me off on the date I agreed (I thought vVirgin would have switched by then)so have lost My home number of 35 years which wil cause me a lot of agro —- I would give Virginmedia -5stars if I could !!!
  • Reviewer
    Location
    Bexley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Worst broadband service and customer service ever. I paid good money for 100mb per month and the broadband always down for no reason and the speed hover around 50 to 100mb, most of the time between 50-75mbps.. complaint many times about it they end up telling me there are too many devices in the house so asked me to upgrade to 200mb and I did to try it out, end up same problem, speed mostly 30 to 50% slower and broadband line is unstable and disconnected. now the broadband is offline for 3 days.. I am leaving VM for good, waited more than 1 hour for customer service to connect me to 'cancellation team'.. worst provider ever..
  • Reviewer
    Location
    Bexley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      5 stars
    Comments
    Absolutely astonished when I call to report an intermittent broadband fault all they want to do is try to sell me a more expensive router and mobile SIM card package… Customer services totally ****!!!
  • Reviewer
    Location
    Bexleyheath
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    My bundle is 50mbs but what I get is 10/20mbs. So where that 50mbs???
    I lose connection to internet several times a week.
    Very, very Poor customer service. Practically non-existent.

    I with Virgin for nearly 4 years and I think now is good time to leave.

    I really fed up with all virgin media lies. Advertised 50mbs internet, but I get a not reliable 10/20mbs internet.
  • Reviewer
    Location
    Bexleyheath
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Wished I hadn't left sky all the hype Virgin dish out does not meet up to the advertising. Broadband very slow. TV useless. Phone very bad crackly line,no tone on phone to inform you that a message has been left. I have now had to pay to have evening and weekends added to my package as daytime calls are very very expensive.
  • Reviewer
    Location
    Bexleyheath
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling speed! No value for money!
  • Reviewer
    Location
    bham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      2 stars
    Comments
    The last time I called was to cancel as the prices shot up and the offer they gave me was not suitable. The guy I spoke to was the most rudest arrogant person I have ever spoken to in my life, he seriously should not be working in customer services if he does not have any manners or people skills. I would make a complaint but I know either nothing will get done or he will get a minor telling off. Wouldn’t stay with the company if they’ve offered me the services for free now after the way I was spoken to. Being spoken to with respect and politeness has a big impact on your customers!!! Never ever returning to virgin media again.
  • Reviewer
    Location
    Bham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly the speed is so unreliable and virgin media have failed to compensate customers for the slow speeds everyone has been experiencing for the past 6 months. I really hope after the maintenance works in Feb 2017 that things improve but I certainly will not be sticking with them once I move nor will I be recommending them to anyone. Another thing I really don't like about them is that there are no good deals for existing customers - if you've been loyal to them whether it 1 year or 10 years (my boyfriend has been with them for over 10 years) they charge you an extortionate amount - basically you pay back the discount you received when you first joined them plus some more! I tried to change my contract to a cheaper one but they told me that it was only for new customers and that I should be grateful because I was already paying the discounted price at £32.70/month for broadband (and for new customers they were charging £18/month for broadband only). Honestly they need to be nicer to existing customers. After the first year of your contract, it just gets way too expensive.
  • Reviewer
    Location
    Bicester
    Reviewing
    Virgin Media
    Date
    Comments
    Contacted Virgin media due to broadband at service fault all the time. Worse customer service from India call centre. Very rude!! She was making you feel stupid as if you don’t know you don’t how to reset the modem. She even told me that she can not provide compensation as it was just our household who had a problem with the broadband.
  • Reviewer
    Location
    bickershaw
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    i cant get any programs after 6.00pm
  • Reviewer
    Location
    Billingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Awful customer service. Was trying to find out how much notice I needed to give to cancel my contract, and potentially renegotiate a new deal. The cancellation team were awful. The woman was aggressive, rude and patronising, and refused to pass me on to a supervisor or someone else. I eventually had to put the phone down. When I called back I spoke to another woman who went to check / speak to the first person I had spoken to. She then came back and immediately informed me my account would be cancelled in 30 days. No attempt was made to keep me as a customer or apologise. The best way to judge a company is how they deal with an issue. Virgin Media are awful.
  • Reviewer
    Location
    Birchington
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Totally disgusted. Was barricaded from my own house after over an hours drive home by orange and white barriers over my drive way Never asked or told this would happen. What Right does Virgin have to deny me access to my house? Fuming :(
  • Reviewer
    Location
    Birkenhead
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Virgin have major over utilisation issues, and they just pretend it's not a problem. Paying for 50mb, lucky to get 2mb in the evening. Been promising to fix for over a year, promises fix dates come and go (5th lie date now I believe), they don't care as they get paid, I don't think it will ever be fixed as they can't (complete system overhaul). They will still take on new customers and not tell them. Check the forums this is a major problem Country wide! Avoid!
  • Reviewer
    Location
    Birkenhead
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Unstable connection, Tried to phone up and telling them that the connection keeps randomly going off, They lie to me and try say its fine but its unstable sometimes, I do give them that i got £25 off my bill because i didnt have any connection for sometime when i first joined, Worst experience when i first joined ever, Treated me like crap, Rubbish customer service!, When its working the speed is really good but Broadband reliability is awful!

    Would not recommend Virgin Media if you are new to them like i was!
  • Reviewer
    Location
    Birkenhead
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I got it setup about 1 and a half weeks ago and i wanted the super hub up stairs and he refused and installed in down stairs were i didnt want it!, Not getting the promised speeds and it keeps sying randomly, Got told i had to wait 1 week to get this sorted?, Im new and im already very unhappy... Do you treat everyone like this?, Horrible service!

    First time i ever first tried it
    http://www.speedtest.net/my-result/4909882683 (Wireless) but it changed and got worse with wireless, (Not a stable connection)

    With plugin
    http://www.speedtest.net/my-result/4915129177
    A higher download speed but a worse upload speed (it changes all the time!!)
  • Reviewer
    Location
    Birmingam
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Not good
  • Reviewer
    Location
    Birmingha.
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Will never again use or recommend virgin to any family or friends. Customer services advisors are rude and serve no purpose to help! Turns out the "small tv package" is free but you pay 5 pound a month for the tv box? If much rather buy a freeview box and watch the channels on there, for 1 there's more of them and for 2 you don't have to pay a monthly charge for having it! Absolutely ridiculous money grabbing company to be avoided at all costs! Oh and don't try to leave them because the just want to slam you with a 150pound cancellation fee! I thought sky was bad well hello to something even more worse.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I’ve been a virgin media customer for over 20 years up until 3-4 years ago there service was good until I started have lag and interrupted service will after continuous calls I finally was told there is high utilisation in the area and should be fixed by January 2016.Well after upgrading my internet with virgin media from upto 70 gig to UPTO 200 gig in just a week I’ve had to contact them every other day with this totally rubbish service so I get an engineer come out just for this engineer to tell me that there is still a high utilisation and should be fixed by January 2019. None of this was told to me when the operator was signing me up to another 12 month contract please beware if you in the Northfield area of Birmingham as this isn’t just by myself it’s the total area
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm trying since 10 days to talk with one of the staff of virgin media and I'm asking him to help me to find out a broadband for my house, everytime I call him he says to me 'I'll call you back tomorrow" but he never calls me back!! Very bad customer service!!!
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I was misold a Virgin media contract and then misold upgrades, the staff on the phone lied to me about introductionary offers. I have since complained about this and been told the calls are recorded for training and monitoring purposes only and will not be used to prove whether I was lied to. I can either pay an extortionate cancellation fee or bend over and take it from them. Absolutley discusted.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet more often than not doesn't work. We spent the last few months with the internet speeds at 150-200kbps instead of the 200mb we were paying for. That's almost a thousand times too slow! Now it's completely down and both my mum and I work from home so are stuck. Disgraceful service
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Comments
    Rather defecate on my hands and clap than use this provider again. Their customer service is appalling. You cannot use the phone service if you do not have access to your password (which you cannot reset), you cannot call a member of staff and can only communicate via letter and a very intermittent WhatsApp service. I'm livid that I ever gave virgin the time of day as a broadband provider. There seems to be a total disregard and reluctance to communicate with customers. They failed to give me 30 days notice (legal requirement) that the fees would increase from £27 per month to £51. It took over 48 hours to get hold of a member of staff using their portal chat service. The service I did receive was non coherent and misspelled, and did not solve any issues I had.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish customer service. Continual issues with reliability and quality of service only to be told the issues with their internet were not guaranteed as part of their service. No attempts to resolve issues and no callbacks despite escalation. Finally chose to leave the company. Could of been handled so differently.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm giving it one star because of how ridiculous the customer service line is. You go through the menu system, then it says "Please check your equipment and call back if you're still experiencing problems."

    I just went through the entire menu system and it didn't even put me through to an operator, just a message saying to check my equipment.

    I always have to call twice because of this stupid system.

    This is extremely unprofessional.

    Also, my internet goes down frequently with Virgin and sometimes doesn't come back until hours or even a day or two later.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      4 stars
    Comments
    They claim to be the best but they are the worst. broadband has always got problems always something wrong in the are not true the fact is they employ incompetent people to perform the jobs BT service is way more reliable and cheaper. I was supposed to complete my work for college but thay had whole day and they could not fix it some minor issue I bet


    pros: broadband speed is on point.


    cons:everything apart from the internet speed. so;costumer service, services, TV, prices ,reliabilty very very poor. avoid virgin media if you can
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disgusting. Recently moved into a house and rang virgin media a week prior to moving in to sign up for our tv, broadband and phone. The installation appointment was booked for a few days after we moved in which was fine. They came to install it, only to leave telling us the cable coming into the house is damaged and needed repairing, again fine.

    After another week and a half, they came and repaired the cable and told us the install would then be another week and 2 days away! But again, manageable.

    Fast forward a week and 2 days, they come to -finally- install the equipment. Fast forward another 2 hours, when the man came in to tell us that there is no way we can get virgin media here, as the cabinet out on the road no longer has virgin media in, and hasn't for some time, meaning my property and ththe other surrounding me can't get virgin.

    The problem isn't the fact of not being able to have virgin, there are other providers. The problem is the fact that we were even allowed to sign up in the first place!! They would know the area is inserviceable to virgin media yet we were allowed to sign up regardless, wasting 3 weeks of our time, 3 weeks of no Wi-Fi, tv or landline. When I rang customer service to give them what for and to cancel my contract, all they could say was 'sorry.' No explanation, nothing. Absolutely disgusting.

    Rang sky straight after, getting tv and Wi-Fi (which takes two separate appointments) in under a week.

    Please avoid virgin, I'm shocked at the way they treat people. And how bad their administration must be letting people sign up even when they live in am inserviceable area.

    Disgraceful.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband very poor used to be with sky and was told was faster which was false. Every couple of months payment went up against agreed payment plan and no extra services provided so not sure what pavement was. Wanted to cancel and was lied to when we signed up to pay more. Currently fighting situation and customer very poor, really troubled and stressed family situation not happy at all and when sorted would never agree contract again.

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