1,510 Customer Reviews over 38 pages
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- Location
- Burton on Trent
- Reviewing
- Vodafone
- Date
- 2019-01-29
- Comments
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They are one of the cheapest on the market for a reason. If it was FREE, I would say no to them! Download speed was a joke. They needed 10 days to do all the checks and speed judgement and guess what..it was still below any expected standards!! I used sky before and it was only the price that attracted me. CHEAPER MEANS WORSE!!! AVOID AT ALL COST!!! Oh and they said its due do my geographical location - complete and utter load of B*****S. Plusnet arrived and 3x faster than VODAFONE! AVOID!
- Location
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- Location
- Teesside
- Reviewing
- Vodafone
- Date
- 2019-01-28
- Comments
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Started with vodaphone may 2018 had a few hiccups with going live dates ,at first ok as it has been mostly ,but to get a speed check you have to down load an app called OOKLA and your laptop has to hard wired ,I use wifi so if I complained about the speed that would be pointed out to me .all in all it's better than TALK TALK AND ORIGIN I've said this before on this site it's a lottery oh and don't ask about broadband problems in the high st branches of vodaphone Clueless isn't the word .byebye
- Location
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- Location
- LONDON
- Reviewing
- Vodafone
- Date
- 2019-01-28
- Comments
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Where should I start...I ordered the broadband to my new address, they sent the start up package to my old address!!. Luckily I had access to the old address. I then called to get the installation date changed, which they agreed to....a couple days before the installation date I decided to call them to confirm, only to be told the date I asked for has not been requested. I decided to cancel the whole thing, they agreed to cancel and that I would have to wait 10 working days for the initial payment of £60.00 to be refunded. This all took place at the beginning of December 2018...we are now at the end of Jan 2019 and Im still awaiting my refund. Ive called countless times and spent at least 4 - 5 hours collectively on the phone, and spoke to so many people who all gave me different stories...When I did finally speak to someone who had some sense, he told me I cant get a refund until I return the package and he would send the returns envelope to me asap. 11 days have passed and still nothing. I have now contacted them for the 100th time and spoke to yet another person, who said will send the package today....From my point of view, this company has the worst customer service ever. Every person who works there does not know their arse from their elbow. Avoid them like the plague guys... If you have the same issues, I suggest you persist and let them get piece of your mind. The amount of time I have wasted has easily surpassed the £60.00 refund.
- Location
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- Location
- Central London
- Reviewing
- Vodafone
- Date
- 2019-01-28
- Comments
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I feel the need to write a good review after all the concerning reviews written for almost all of the ISPs! I was worried to get a really bad service after doing some research about any of the main ISPs. I recently moved and was with VM before but it wasn't available in the new building so I signed up to Vodafone Superfast 2. Guaranteed speeds promised around 50Mbit down/12Mbit up. When the engineer came he said I could expect around 50-60Mbit and the Router initially synced with around 63. That was 4 weeks ago and meanwhile the router gradually increased the sync speed to 76Mbit down. No reconnects, stable speeds even at peak time. 20Mbit upload. Effective download speed is around 9MB/sec = 72Mbit. Couldn't be happier given that is the current maximum for this type of line. Also the router is quite decent, has good coverage and a lot of configurable options in the web interface.
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2019-01-27
- Comments
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they expect the customer to open the bt socket which is illegal just so they can run tests, they even asked me to open the bt socket with a screw driver i mean WHAT if i was a old person they said they could not fix the issue without this, i have been told by BT that if i touch it and there is a issue then i will be charge for a minimum of £50 for a engineer call out
- Location
-
- Location
- Croyon, Surrey, UK
- Reviewing
- Vodafone
- Date
- 2019-01-27
- Comments
-
Truly the worst broadband I have ever had. Disconnection issues every morning, so having to call Vodafone customer services every morning.
Their Customer Service Team are based in Egypt and trying to get any kind of service out of them is totally non-existent!
Do not go with Vodafone broadband!
You have been warned.
Thanks
- Location
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- Location
- Frinton-on-Sea
- Reviewing
- Vodafone
- Date
- 2019-01-26
- Comments
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Absolutely disgraceful. Go live date was missed and it took hours of phone calls and aggravation to get the internet live, including an Openreach engineer turning up at my door unannounced. Once this had been completed and the internet went live, it was incredibly slow despite speeds of at times 71.0 mbps and sometimes varying down to 2 mbps. This meant streaming and downloading via Sky Q was impossible. Whatever I did this was the same. I think this was a mixture of poor service from the exchange and the router being if shocking quality. Devices would disconnect and sometimes not be able to find an internet connection. Keep your sanity and stay with your current broadband provider, as cancelling was a hassle! I am now back with BT and receiving consistent speeds of 70 mbps and all of my devices are working perfectly. Going with Vodafone meant that I had to change my landline number and faced connection problems with BT.
AVOID AT ALL COSTS - This is the first ever negative review I have left for a product, as I felt so strongly that others should avoid.
- Location
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- Location
- Newry
- Reviewing
- Vodafone
- Date
- 2019-01-26
- Comments
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Worst experience of switching to a new broadband provider. Easy set up, quick delivery before the switch date, then a rediculously bad experience. The speed, which was previously 35mbps with BT is now 0.6 mbps with Vodafone. I have spent every day on live chat with them which takes a half hour to get through to someone, and livechat was used as I held for 40 mins on the phone and didn’t get through to anyone. I’ve been advised to change my channel, advised to wait 24 hours, they reset some settings, advised to connect items by Ethernet instead, advised to disconnect everything and just use one device. Vodafone have now lost my business and it is atrocious that they are even allowed to offer broadband as a service.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2019-01-26
- Comments
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Trash internet. Don't be tempted by the price and speeds if you need a reliable connection. I've had to be in contact with customer support 4 times in 4 months. The extra you would pay for virgin or other fibre is well worth it.
Stay away. Seriously regret my decision to join vodafone.
- Location
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- Location
- CROWBOROUGH
- Reviewing
- Vodafone
- Date
- 2019-01-25
- Comments
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Awful! Tried several providers and Vodafone has definitely been the worst. Paying a bomb for supposedly superior wifi, but in fact often glitches when streaming on just one device, and I've been totally unable to use it for work from the upstairs room in our relatively small house! Useless customer service keeps me talking ages and basically just tells me to switch the channels!
- Location
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2019-01-25
- Comments
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The worst broadband we've ever had. Speed is tempting but what you gonna do with it if you cannot connect to the Internet????? Its like that almost every single day, I have to use my phone mobile data to use it. Its really bad I'm considering cancelling my agreement with them
- Location
-
- Location
- 58 Newark Avenue
- Reviewing
- Vodafone
- Date
- 2019-01-24
- Comments
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I got this not that long ago. I was meant to get 500 MB/s but i am averaging about 20-35 MB/s.
Even though virgin media was really bad in my opinion. I'd say it was still better than this.
- Location
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- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2019-01-21
- Comments
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I have only started with Vodafone Broadband - And I signed up as I have Vodafone for my Phone and everything else so it made sense to me.
Overall, I have been very happy with Vodafone on everything so far... BUT then I got my first broadband bill!
Partly my own fault for not doing enough research... But lets look at the Advertising!
They say 'Join Vodafone Broadband, and you will get NO LINE RENTAL FOR YOUR LANDLINE'
TRUE - VERY TRUE... What they DON'T tell you is that you WILL have a BROADBAND LINE RENTAL CHARGE!!!
So where I thought my Broadband was going to cost £23 a Month - Its actually About £35 a month with the additional Line Rental Charge!!!
Its still cheaper than my previous provider - But IT IS BLATANTLY FALSE ADVERTISING AND I AM NOT HAPPY ABOUT IT!
Needless to say, Once my 18 Month Contract is up - I will be looking to change once more! VERY DISAPPOINTING VODAFONE!!!
- Location
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- Location
- Bradford
- Reviewing
- Vodafone
- Date
- 2019-01-20
- Comments
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Took fibre on with fast speeds promissed or discount given till fixed.After a time speed was still very poor so they gave me a discount till fixed.Months in to contract no attempt to get speed any better. £3 off bill is a cheap cop out when they can't provide anything like what was promissed.A real disappointment.
- Location
-
- Location
- Allington
- Reviewing
- Vodafone
- Date
- 2019-01-18
- Comments
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Moved to Vodafone from Origin and what a difference. On Origin I was lucky to get 10 - 15 Mb and was told my line would not support anything better.
Swap to Vodafone and I now get 50+ Mbs speeds. OK I don't get their guaranteed 55Mbs but they have taken 15% off my payments till they can get 55 so I am happy.
No dropouts, no slowing just a fast reliable connection. The only possible gripe I have is there modem is not the best and the WIFI coverage is not great but you can use your own modem no problem and setup is easy.
I have nothing but praise for Vodafone, brilliant service on a brilliant system, thank you Vodafone.
- Location
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- Location
- N. Yorks
- Reviewing
- Vodafone
- Date
- 2019-01-18
- Comments
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Customer service is friendly and tries to be helpful, which is nice since I've spent many hours dealing with a delivered failing modem and a modem delivered with no configuration.
We had Plusnet up until Monday and it was always stable as a rock.
We were promised an easy switch, we have been lied to.
- Location
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- Location
- Portsmouth
- Reviewing
- Vodafone
- Date
- 2019-01-17
- Comments
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Just switched, everything has failed. Can't get the internet working at all, it was meant to be a "simple switch process" but I need to call tech support which is annoying as I have a degree in computing! Might just cancel it.
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2019-01-15
- Comments
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Terrible can’t wait to get away, went fir fibre as needed faster speed, that’s a joke think I’m as slow as I was with the old dialup system, funny when you use the app shows up higher speed, but terrible speed.
When you call customer service same old story try this try that still the same sick to the back teeth with them.
They will be gone soon!!
- Location
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- Location
- Bexley
- Reviewing
- Vodafone
- Date
- 2019-01-14
- Comments
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Avoid Avoid Avoid
Had an activation date for 9th January 2019, surprise surprise it didn’t happen. Have been lied to by every customer service person. 5 days later still no internet. When I said I wanted to complain ( 3rd attempt not been logged) I was asked ‘what did I hope to achieve from complaining).
Worse company ever!
- Location
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- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2019-01-14
- Comments
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Had it o ver a year and they won't let me get out the best I received has been 50mbps when we are expected 77mbps spend over 48hours total on the phone and not a single employee seems to give a crap about the terrible service they provide.
So if you have to call them bare in mind you'll be on the phone a while and be hung up on for no reason which then they leave a mark on your account to treat you like crap!
- Location
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- Location
- West London
- Reviewing
- Vodafone
- Date
- 2019-01-13
- Comments
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Absolutely atrocious. Avoid like the plague.
I have been a loyal Vodafone mobile user for 15+ years. I was paying for EE home broadband and average speed was about 7Mbs for roughly £30 a month.
Saw a Vodafone deal for 50Mbs, with a "guaranteed" speed of 35Mbs for £20 a month. No brainer right?
Well I guess it was a no brainer in the sense that I must have had no brain to sign up with them despite the bad reviews. BELIEVE WHAT YOU READ! They are awful, I am currently averaging 0.7Mbs. I think I had quicker internet in the last millennium.
I won't be paying my broadband bill unless they live up to their part of the deal.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-01-13
- Comments
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I have been with Vodafone broadband for over 12 months now and feel that is a long enough time to have formed a reliable opinion.
Joining was smooth and the service was up and running without any issues on the morning of the switch over date. Monthly payment was £20 and hasn’t increased in the twelve months since.
Two issues worth mentioning. Around last October my connection kept dropping out for no apparent reason. This was happening quite frequently. Before telephoning, I decided to Google it for a possible solution. The first answer I found suggested changing Wifi channels and explained how to simply do this. I followed the instructions and it now works a treat - no dropping out whatsoever.
The second issue involved my fibre broadband speed. Long story but my speed was low so I telephoned. Customer Service answered quickly and talked me through what checks to try. No improvement, so the operative said she would monitor the line and call me back in 3 days. I held out little hope but she called back as promised and arranged for a Bt outreach engineer to attend my property two days later. He turned up on time, replaced some old, unsuitable wiring on the outside of my house and my speeds have increased from 13 to 35 mbps, with no reduction in the evenings, which some customers have complained of.
I really can’t criticise Vodafone broadband whatsoever and my experience is five stars all round.
- Location
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- Location
- CORNWALL
- Reviewing
- Vodafone
- Date
- 2019-01-09
- Comments
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Set up two months ago. Have since called in three times due to problems with speed and connection reliability. The first two phone calls were two hours each and the last 35 mins. Problem still not resolved!
- Location
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- Location
- Folkestone
- Reviewing
- Vodafone
- Date
- 2019-01-08
- Comments
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I'm reporting one of the biggest con jobs I've come across after BoZo's Brexit lies. In fact I'm open-mouthed at VF's cheek relating to their 'Ultimate Speed Guarantee'. I - as it seems many others commenting here - thought it related to the Internet speed I could obtain on my broadband, and if it went below that figure, in my case on Superfast 2 55Mbps, I'd get a refund. It was only when my tests on Ookla showed that at times I was getting less than half that, I started researching further and eventually downloaded VF's own app on which to check speeds. It was only then - after being told my download speed was 80Mbps did I realise these total shysters measure the speed between my flat and the green box over the road! They then have the cheek to confirm my 'sync speed' is above the USG and presumably I don't get any compensation. Crooks.
To add insult to injury after my complaint to them I was phoned by a very arrogant person in - presumably again - Bombay, who steadfastly refused to understand why I was cross, and basically told me to read the small print.
Like many others, I won't be renewing my contract with this bunch!
- Location
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- Location
- newcastle upon tyne
- Reviewing
- Vodafone
- Date
- 2019-01-06
- Comments
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Signed up in August 2018, just rubbish and it hasn't been sorted.Told them I am leaving , now want to charge £122. They can stick that
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2019-01-06
- Comments
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I have only been with Vodafone a couple of months but already want to switch away from them due to the terrible customer service I had. We were due to move house and informed them that we needed to set up the broadband at the new house but was told it would take nearly 30 days to complete. We are in the new house still waiting for the broadband activation. I contacted them today to confirm we were still due to be activated soon and got told that they house move had got cancelled on the day I set it up! So we have been waiting for nothing this entire time and they cant even explain why it was cancelled. Neither was I informed that it was cancelled and was told that i would just have to sign up again via the sales team. The customer service is a complete joke.
- Location
-
- Location
- Worcester
- Reviewing
- Vodafone
- Date
- 2019-01-04
- Comments
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Truly awful broadband. Continuously cuts out every single evening. Customer support is an Indian call centre who twice promised me callbacks, and failed to do so on both occasions. Raised a complaint online and got a callback from someone in the UK which fixed a modem problem, but not the stability. The provided speed is faster than plusnet; of course this is only when it works. Due to the constant lose of connection (the ps4 once notified me that Vodafone changed my IP address mid download, hence the lost connection to the server), I will be cancelling the contract as soon as I am able, and never returning. They are one of the cheapest on the market for a reason. There are a few reviews on this site giving them maximum scoring. I honestly don't believe a single one is legit.
- Location
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- Location
- Dartford
- Reviewing
- Vodafone
- Date
- 2019-01-04
- Comments
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We fell for the scam of "if your broadband falls below a speed we will refund you". When we first swapped from the really poor talk talk to voda we were getting 27-35mps all good, then 2 weeks in I started slowing. We used they're app to report and they apologised and gave us money off.
Speed was fine until another week went and again it started dropping, again we complained and the response was ..really sorry we can't make it any fast so we will reduce your bill.
Totally missing the point that it's not the money I'm bothered about but the speed. So now we are stuck with 6-11 MPs and tied in to the contract.
What a simple way to poach customers.
Please don't fall for the same scam
- Location
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- Location
- South East
- Reviewing
- Vodafone
- Date
- 2019-01-01
- Comments
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Recent reliabilty issues, disconnected for 2+ weeks in October and again for 10 days over Christmas. Not all Vodafones fault, the incompetence ofsome of Openreach's engineers account for some of this. However, the appalling service from most of Vodafone's support team has finally made me decide to terminate my contract with them. Several times calls were ended, online chat the same and various promised follow ups - referrals on never materialised. They seem to think that now they have a larger share of the market customer service has gone by the by.
- Location
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- Location
- Bridgend
- Reviewing
- Vodafone
- Date
- 2018-12-31
- Comments
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Awful broadband speed and worst customer service.
They've charged me for a higher package and gave me the service for a lower package. I found out after 6 months and then they've issued a refund!
Now I'm forced into a contract which I can't get out of, but I'm also not getting the speed that is promised.
I've been with BT & Sky, chose Vodafone only because of price! Worst decision.
NEVER EVER USE VODAFONE BROADBAND EVEN IF IT IS FREE!!!
- Location
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- Location
- Newtoft
- Reviewing
- Vodafone
- Date
- 2018-12-31
- Comments
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Broadban is easy to connect and speed is good for my need but setting up broadband to meet needs of my family is a total nightmare! I with another provider I could connect to router in offline mode and I was able to set up individual time for each device which is impossible here and softwae is is user unfriednly and very primitive in comparison to other websites. I would not choose vodafone despite a good price if I knew that software is so bad.
- Location
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- Location
- somewhere in UK
- Reviewing
- Vodafone
- Date
- 2018-12-27
- Location
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- Location
- Wn8
- Reviewing
- Vodafone
- Date
- 2018-12-27
- Comments
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Worst provider I've ever had. Speed of broadband is so intermittent. Streaming is strangled, Stuttering and jittery. Phoned over and over again for help and ultimately the answer is: unlucky get on with it. I've got pay my way out of the contract because I just can't stand it any more. POOR POOR POOR.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-12-27
- Comments
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Horrible service. Tried to get a broadband with them. Took my money, for 3 weeks didn't manage to send me even a broadband though promised after 7 days to make it life. Had to call them 8 times. Be prepared to stay on the line for 40+min. In the end get hand off on you.
Had reached a lady in customer service, told that I didn't receive my router, she said ''I will manually order it from you, stay on the line''. I stayed on the line, got disconnected, at once called again, reached some other guy and with same adress he wasn't able to verify me and proposed to go to a local branch to verify my ID. Can you believe? I though ou well, maybe the girl will finish what she has started, she knows what I need. No noone did anything.
When I finnally reached them after 3 attempts staying on the line each time 40min. I cancelled the order. And now get the emails that I need to send the router back and if I don't I will be charged 72pounds. It is a total scam not a genuine company. They don't even have an email where you can send a complaint.
- Location
-
- Location
- Alton
- Reviewing
- Vodafone
- Date
- 2018-12-26
- Comments
-
Wifi connectivity is horrible every half an hour the connection drops completely and does this every single day I've tried contacting about this as I've heard other people conplain about this broadband service provider I'm trying to work with it ans im not able to complete anything as when im half way through something it cuts off my younger son has complained about it as he plays on his video game console and it cuts him off everyday
Terrible would not waste your time with this broadband service
- Location
-
- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2018-12-24
- Comments
-
Dont even deserve the 1 star
Been flogged of since November 26th they are cons they don't give correct information my bill was £28 (Frist bill) I got txt to say only that even on the fone they say yer that's all u pay well they took £59.65 wtf rang and they flogged me of once again iv had nowt but trouble from Vodafone they put on the nicey nice voice on but cons you at the end really wtf every time I ring it'd a different story I'm so angery with them it's unreal I could go on but people do ur reascreach b4 going for vodafone I have now canceled my broadband with them and going to someone different voDanone don't deserve your money
- Location
-
- Location
- carlisle
- Reviewing
- Vodafone
- Date
- 2018-12-23
- Comments
-
This has got to be the worst broadband supplier ever.
Constant drop outs 15 in 1 day
my upload speed was faster than my download speed
Never got the speed I was promised then they like to blame the previous company for their screw-ups.
AVOID AT ALL COSTS
- Location
-
- Location
- Hertfordshire
- Reviewing
- Vodafone
- Date
- 2018-12-19
- Comments
-
Broadband useless and 4g coverage hardly existent. Rubbish hub!!
- Location
-
- Location
- Devon
- Reviewing
- Vodafone
- Date
- 2018-12-18
- Comments
-
I reviewed every comment about Vodafone and hesitated before changing from BT but I'm pleased I decided to take the risk. I've moved to Vodafone broadband from BT, changing my monthly payment from £61.50 (BT) to £26 with Vodafone. Here's my experience:
Application - easy, took a few minutes;
Router receipt - arrived within the promised hour delivered by DPD (DPD are brilliant by the way);
Set up - "Connect in the morning and be up and running by midnight" - well that didn't happen. Plugged in at 9 am, lights on the router all red for 30 SECONDS, two minutes later the lights were green and I was online! Perfect!
Speed - no change from BT fibre II;
Continuity - continuous service NO drop outs - all good after two weeks;
Customer service - received texts and emails telling me what was going to happen and when - and they met their promises;
Overall customer experience - 10/10 delighted.
£35.50 less that BT and I've got the same broadband service.
What's not to like - thanks Vodafone.
- Location
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- Location
- Solihull
- Reviewing
- Vodafone
- Date
- 2018-12-16
- Comments
-
If you do a speedtest all is well. Fantastic speeds up and down.
The reality of the service, however, is much different.
I think it’s largely down to the router: I’ve had to buy an ASUS router because the wireless on the broadband router goes up and down constantly. You certainly can’t watch a film or play a game or do a Skype call.
You really should avoid.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.