Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.7 stars
  • Customer Service
    2.6 stars
  • Speed
    2.9 stars
  • Reliability
    2.7 stars

Based on 448 customer ratings since 2023-07-20 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,533 Customer Reviews over 39 pages

  • Reviewer
    Location
    Redhill . Surrey
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish I'd never changed my broadband to Vodafone. It's absolutely the worst choice I've ever made. So slow I could cook my lunch and still be waiting for my daily paper to download. I have no problems with my phone at all and never realised how bad Vodafone broadband is.
  • Reviewer
    Location
    Uk
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Worst customer service, cut me off for not paying a bill, with no communications at all, 4 days BEFORE the bill was due, according to their own text!!!

    Would not recommend.
  • Reviewer
    Location
    South wales
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Ordered broadband contract then immediately cancelled after finding out their poor customer service.
    It took a whole morning to actually cancel the service which made me realise I was doing the correct thing.
    2 weeks later I received an email to say that my service was being connected at a certain date and my hub was to be sent out in 2 days. Another phone call to confirm that it was an error on their part.
    Still got their hub in the post. It's going in the bin. Lucky escape
  • Reviewer
    Location
    Wakefield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Customer service for installation non existant, CityFibre is contractor, Vodafone say have no control over them, not Vodafone problem for damage to my property,(their contractor)!! surly and incompetent installation team,damaged pipework, cable exposed above surface in garden,still trying to have issues resolved 3 months later, both Vodafone and CityFibre not interested, would not recommend, CityFibre shockingly poor quality, and using untrained kids to do installation work with absolutely no respect for customers property.
  • Reviewer
    Location
    Blackpool
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    33mb today it's supposed to be 50 +. Terrible trying to play x box online.
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    I contracted to take Vodafone's Fibre 500 product for two years. For the first two weeks after it was installed, everything was fine. Download speeds were up around 490MB/second. Very soon after, however, I noticed that speeds had plummeted and now it is rare for speeds to get above 90 - 95 MB/second - well below Vodafone's minimum guaranteed speed.

    I contacted Vodafone and the customer service advisor could not have been more condescending and insulting. They said there was no problem with my connection and the slow speeds were due to having too many devices connected via Wifi, such as TV, iPads and PC. Only two devices were connected, so the customer service advisor was talking nonsense! Even an ethernet connction from my PC into the rouiter was unable to improve download speeds, which remained in the high 90s MB/second.

    I can work with the speeds delivered, but that's not the point! I am paying for up to 500 MB/second with a minimum speed guarantee of half that, whilst receiving less than 100MB/second. Vodafone doesn't care thgat it is breaching its own service guarantees.

    I am stuck with Vodafone for another 22 months, but I won't be renewing mu contract with them unless they sort out the issues with my connection. I know that the infrastructure can deliver 500MB/second, because it was doing that for the first two weeks after installation. Coincidentally, two weeks is the "cooling off period" during which the contract can be cancelled without penalty... Sharp practice on Vodafone's part?
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I recently had a terrible experience with Vodafone Fibre 500 Broadband. My service was down for 11 days, and I was never given a clear ETA for when it would be back up. I was told to reset my router numerous times, I was sent a new router but this did not fix the problem. After the fifth day and many, many calls I was eventually told that there was an outage that affected 8 other customers in my area. I was told to be patient, however, this was extremely difficult for me and my family due to living in an area with little to no cellular and 3G signal.

    I made a complaint in writing to Vodafone, hoping that the issue would be prioritised. I explained that my partner and I work from home using Microsoft Teams and my family use streaming services such as Netflix, Disney, Prime, SKY, and PlayStation as well as CCTV, which we could not use.

    I received a call from Proactive Support and was told that he would investigate and update me as a matter of urgency. The following day I received a call from a Wifi Xpert stating that they had logged a ticket with City Fibre, but there was no timeframe as to when they would receive any information or update regarding this issue.

    Another couple of days passed and I decided enough was enough and wanted to cancel the contract. I was told that I would need to pay an early termination fee of £166 and I would have to give them 30 days' notice, which I was not prepared to pay.

    The following day I received a call from a Vodafone senior engineer and was told that City Fibre had found a fault in the cabinet. At last, my service had returned.

    The following day I contacted customer services for compensation, which I had been promised (but never given the amount). I was told that I would be given £9.33 per day as automatic compensation which wouldn't even cover the money we have lost during this ordeal.

    I was then called by the agent from my complaint and he advised that the agent had misinformed me and that I would receive an automatic compensation of £5.83 per day. I was disgusted by this, so he advised me he could give me an extra £10 credit on my account as a goodwill gesture for the incorrect information and the issues I had experienced. I was absolutely disgraced by this and his attitude in resolving my complaint so I expressed my feelings however he was not interested.

    I advise anyone who is considering using Vodafone Fibre Broadband to think twice. Their customer service is appalling, and they are unreliable. There are many other providers out there who offer a much better service.

    Here are some of the things that Vodafone could have done to improve my experience:

    Provide me with a more accurate ETA for when my service would be back up.
    Offer me a temporary solution while my service was down, such as a second line or a free upgrade to a higher-speed plan.
    waive the early termination fee and the 30-day notice period.
    offer me more compensation for the inconvenience I experienced.
    I hope that Vodafone will take my feedback into account and improve its customer service and support in the future.
  • Reviewer
    Location
    Leicester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have a mobile contract with vodafone so thought I'd get the broadband which turned out to be an awful decision by me.

    Internet is absolutely crap constantly dropping out sometimes it says it's on but the internet doesn't work.

    I move to another room in the house and you'd have thought I'd have moved 5 doors down as the internet doesn't even work in my bathroom.

    Please avoid this at all cost.

    The price is cheap but the service is horrendous.

    Pay more and go with someone like BT.

    Unfortunately I'm stuck in a contract but as soon as it's up I'll never go back to them again I'll also be changing my mobile phone provider as well.
  • Reviewer
    Location
    Sussex
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish!! I’ve had their broadband for a month. It’s gone down three times. No broadband today and no customer service! I’m
    Going back to BT
  • Reviewer
    Location
    Wembley
    Reviewing
    Vodafone
    Date
    Comments
    Issues over 3 weeks with intermittent non-existent or slow speeds. Unstable connection. 5 Vodafone tries to do various things my end and remotely. They will not accept the slow speeds on speed tests or 10 - 15 mbps on a 35 mbps guarantee is a line issue. They have layers upon layers of technical teams - 3 line teams I've found out. All saying rest assured it's sorted now and it isn't. IT is surreal the lengths they go to to avoid sending out an engineer who is clearly needed. Surely employing all the people to fob off customers would cost more than simply doing what needs to be done. Just out of this world. And don't start me on the lies they tell
  • Reviewer
    Location
    Wembley
    Reviewing
    Vodafone
    Date
    Comments
    Issues over 3 weeks with intermittent non-existent or slow speeds. Unstable connection. 5 Vodafone tries to do various things my end and remotely. They will not accept the slow speeds on speed tests or 10 - 15 mbps on a 35 mbps guarantee is a line issue. They have layers upon layers of technical teams - 3 line teams I've found out. All saying rest assured it's sorted now and it isn't. IT is surreal the lengths they go to to avoid sending out an engineer who is clearly needed. Surely employing all the people to fob off customers would cost more than simply doing what needs to be done. Just out of this world. And don't start me on the lies they tell
  • Reviewer
    Location
    Midlands
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The big problem here is the very poor customer service. I've spent more than four hours on the phone and using their chat service and still haven't resolved the issues.
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I decided to have my broadband and landline through you as I already had my mobile with Vodafone.
    First problem, I was not at home when the engineers turned up which was the wrong day, first of all !!!! Then the day, they were supposed to have come it was cancelled. They gave a new date. Unfortunately I could not be there due to work commitments so my mother was there instead for the engineers. When they arrived, she asked if they can put the router box in the hallway next to the phone line. She was told that this was not possible and that it would need to go in the front room. She called me and said and told me what they said I then said try my bedroom where there is a phone port but apparently that was no good either. So it was set up in the front room where there was no phone line.
    When I got home, I found out that unfortunately the pole across the way did not have fibre-optic so it was unable to connect to the Internet !! Why this was not checked first was beyond me ?? So I had to wait about six weeks for someone to come out and put fibre-optic into the pole across the way.
    The engineers came into the house again, but I was at work, so I never spoke to them they only spoke to my mother.
    Finally, everything was up and running, so I thought !!!! I don’t tend to use the landline and it was only due to the fact that the doctors had been trying to contact me and a friend on the landline. That I realised it wasn’t working. I spoke to someone on live chat who told me that I needed to use the telephone ports on the back of the hub router and plug it into the telephone. The problem with this, I don’t have a telephone line to plug it into as the nearest one is in the hallway which is nowhere near the router ? I don’t have one in the front room that is why I asked for the router to be put in the hallway.
    So now I have a landline, I can’t use. Which is absolutely ridiculous because the engineers would’ve obviously noticed this when installing the router. The person on live chat was useless and just kept repeating the same thing to me, even though I kept saying the same thing back that I can’t do that.
    To say, I am frustrated, would be a total understatement.
    Also, when you send a complaint by email you expect a response. Vodafone have chosen to ignore.
  • Reviewer
    Location
    Edgware
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally the worst service, the worst provider, the worst everything. I cant count how many times I have been on the phone with them regarding their service, and subsequently refunds that were not processed. It is a horrendous company that make promises and provides no service whatsoever. AVOID getting broadband with them!
  • Reviewer
    Location
    Ayrshire Scotland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vodafone is Worst broadband I’ve ever had in my home. Constantly cutting out and dropping signal. Then trying to get in touch with a human is just about impossible would not recommend to anyone. I cannot wait until the day this contract ends.
  • Reviewer
    Location
    North Lincolnshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not impressed ! Lost all broadband 36 hours ago came back briefly this afternoon and then lost again. Will be checking contract and moving to another provider ASAP
  • Reviewer
    Location
    England
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Worst company we have ever dealt with. If you want unreliable broadband with no customer service then this is the company for you. The only way to speak to them is via webchat which is less than useless. Have they not realised yet that if the internet isnt working then a webchat isnt going to be much use to their customer. When you do get into a chat with an idiot at the other end they just repeat the same thing in a different way until you get fed up or disconnected
  • Reviewer
    Location
    Doncaster
    Reviewing
    Vodafone
    Date
    Comments
    Stay. Away.

    The absolute worst company I have ever given money to. Nothing but connection drops, outages and a crappy wi-fi hub that can't reach my devices in the next room.

    On top of all that, useless customer service.

    Stay away.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been on the phone for almost an hour without much luck.
    All I needed was a QR Code so I could return the 2 routers.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been on the phone with Vodafone technical for the past few weeks more than a few hours everyday and they finally gave up and referred me to a customer service team. I spoke to Sandra today and she explained how the fault is with me and not them even though I explained to her the fact that my mobile hotspot works fine for all of my devices and that I need an engineer to come have a look or a new router which she refused to assist me with and asked to take my complaint with ombudsman. I wish I could give them negative stars.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling customer service from a recognised brand!

    We scheduled an upgrade around 4 weeks ago with the new line and broadband to go live to 10th May. The date comes around we install the router and all the lights show but the internet is not working. We log on to the chat who say that it will be activated at midnight, which is ridiculous as we were told the changeover would not cause us any disruption.

    Midnight comes - still no internet. I speak to the chat service again who say we need to wait 24-48hrs (this is a common phrase that Vodafone seem to use….) but they say it should be working in a couple of hours.

    Couple of hours gone and I decide to call them instead. I get passed around a couple of times before I get to someone who explains that there is an issue with the line and they are checking with the tech team. It turns out that upgrade was put in incorrectly.

    I get put through to the tech support who say that a new upgrade needs to be put in place and an engineer will need to come out - so puts me through to another gentleman who has no idea what is going on and thinks that I just want a new upgrade with no context. I ask him to put me back through to previous team.

    On this call I am told that a new upgrade was not needed to be raised and in fact all they need to do is send an email to a team who will activate it in … you guessed it… 24-48hrs. With no way to fast track.

    I work from home and this is disrupting my work, and it ridiculous in 2023 that you need to wait that long to get a service that should already be activated put in place.

    I hope that through reading this complaint Vodafone will offer a way for me to fast track this.

    For anybody considering Vodafone Broadband… don’t
  • Reviewer
    Location
    Preston
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband goes down every week! Very unreliable! Especially when it comes to working from home! Also, when we signed a contract, we were promised a tablet as a new customer. Never received it. Enquired four times, it was promised that it would be sent to us, but it was never received.
    The worst broadband we have ever had!
  • Reviewer
    Location
    Birmingham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Download: <2mbps
    Upload: <9mbps
    Installation for the internet was a day late, they compensated us with "a free permanent internet boost" but we ended up with internet that can barely download a 10gb game in one night, and internet that shuts down for a day every 2 or so months.
  • Reviewer
    Location
    Chard
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I really don't recommend Vodafone broadband. The signal fall day to day. Call to customer service is the same than nothing. All weekend without signal and also we need to wait to thay call us to arrange a visit. Is a Shame, so mamy days without signal but the bill will be the same, it is not being reflected in the bill. Poor service, speed, signal and attention. I pretty recommend EE boadband as your option before than Vodafond.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Vodafone
    Date
    Comments
    Worst service I've ever had. Really unreliable service from provider and shocking customer service. I ended up having to use a arbitration service to resolve my numerous issues with Vodafone.
  • Reviewer
    Location
    IP33 1JX
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vodafone with Citybrand advid goes down every 2 months.
    Even with a cat 8 cable.
    Speed running at14.6 upload 0,35
    Was faster on the old analogue system.
    Seem to go down ever two months.
    And forgot compensation you will never receive it.
    3 times it been don 1st time 1week snd a half second time we just be for Christmas and now.
    You decide
    Acceptable or not
  • Reviewer
    Location
    South Kirkby West Yorkshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I ordered fast fibre in December 2022 and was told it would go live on 26th January 2023. Well, here I am 3 months and 1 day after finally getting the fibre connected to my property and it still hasn't gone live. Spoke to them this morning and they said they are just setting it up at their end and it would be live within an hour. Just spoke to them again and they to give them another 48 hours!!! Really disappointed
  • Reviewer
    Location
    Coventry
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I took out a 24 month contract in January to start in february. It was going well. Until April... They put the prices up, even though I am in a contract, my contract says in big wording 24 months payment of 'blah' after contract it'll be 'blah'. In the terms and conditions it states April is when they raise their prices... I thought well I'm in a contract so won't affect me... WRONG! It does! They put it up almost an extra £3.00 per month, (it's a percentage they use, £20pm it's extra £3, £30pm £5). And they'll put it up again next April! I phoned them and was put on hold by a person that could only just speak English, she put me on hold no end of times. I was getting extreamly frustrated ad I'd been on the phone 43 mins for her to keep putting me on hold. When she finally understood what was going on she kept saying the same thing 'national prices' like it was given to her in a script to read. Which made me even more angry. I then got put through to someone else, who again, could only just speak English and was saying the same thing. So by this point I've been on the phone for hour and 15 mins, I've had enough I want out, they've changed the contract, so can I. I told her I don't require their services and cancel the broadband, they told me I'd have to pay so much to get out the contract.. So in the long run, it wasn't worth coming out of contract. I will never use Vodafone ever again! I'm just going to have to add it to the list of do not use companies. They've backed me into a corner I can not get out of and they didn't make it clear when taking out the contract. I am absolutely livid! Please do not use this company!
  • Reviewer
    Location
    Broadstairs
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Ordered upgrade to fibre on the 10th march but still not installed and after 2 cancelled visits from engineer now told will have an update on 6th May
    Completely useless company. Have spent hours on the phone
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish it was possible to give ratings below 1star. I have been with Vodafone for years. I have been let down by this company so many times it becomes hard to track. They registered me as a BUSINESS (I am NOT!) when I first went to the shop to buy a SIM and I only randomly found out a year later, when I was renewing the contract. I could have incurred into financial troubles for this and it took the company months to finally amend that.

    Last year I got a fibre contract with them. Signed, got the router, got the appointment with the engineer who couldn't carry out the connection for health & safety reasons (scaffolding was in the way, although it would have surely been safer than the flimsy ladder he was carrying)... Had to wait months before I could call to book another engineer's appointment. Got a call back saying they were not covering my area anymore (out of the blue), despite their website stating otherwise. Ended up with a 5G contract and a mobile router. Speed should have been reliable, up to 100mb/s. Instead, it's been a constant up and down between 20, 8, 10, 30, 2 mb/s in the span of a few seconds. Connection jumps between 4G and 5G constantly and, on top of that, Secure Net was added to my plan, without being outlined (nor included) in the contract. I pointed out this breach of contract, after randomly logging into My Vodafone App and noticing I had Secure Net on, despite never asking for it. So, after many years as a customer, I had enough and demanded to have the contract cancelled, due to a clear lack of transparency, hidden, unsolicited costs and an appalling Customer Service experience. After being repeatedly lied to, by being told Secure Net was in my contract and I was given multiple notices of it and a back and forth of days, they admitted the extra was not cited in the contract but denied any wrongdoing or breach of contract and offered a refund of a whopping 10£, without even an apology for accusing me of being inattentive and, implicitly, of being a liar... I obviously refused, as it's about trust, customer care and HONESTY (all things they don't even know the definition of) and I do not want to be serviced by them anymore, after the treatment I received. They wouldn't budge and demanded I pay a fee to exit the contract THEY breached. So I am now in the process of escalating this with CISAS. If after reading my review you are still considering choosing Vodafone as your provider, keep reading the countless reviews that resonate with mine and stray away like your life depended on it! IT IS NOT WORTH THE HASSLE!!! The plans are expensive, the line temperamental at best and utterly unreliable as a standard and their respect for customers inexistent. Look for better, cheaper, more honest companies to rely on and have a more enjoyable experience overall!
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    We signed up in late February, the installation was not great but the actual internet service was okay.
    The main problem is that Vodafone have increased our price by 15%, a month after the service started. We can't leave without a penalty and they refuse to do anything about it. We feel completely ripped off.
  • Reviewer
    Location
    Woking
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the worst broadband you can ever consider getting. Keeps dropping, speeds are inconsistent, so much so that even smart speakers give up and loose the connection. Forget streaming, if you can open a website over a supposed 200 MBps line, you are lucky. It is like throwing money down the drain.
  • Reviewer
    Location
    Coventry
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've never before felt compelled to write a positive review, but seeing all these negative reviews I thought I'd try to balance it out. Sure the customer service is difficult to reach (whose isn't), but the Web chat is not bad, and I have been able to get through to talk to a human when needed to. Installation was on time, had an issue with transferring the phone line over, but they did it on the next working day.
    But the speed is awesome. I got an excellent deal 500mbit for <£30 a month. Its symmetric too, so you can upload videos etc super quick! So much better than openreach! Stable line so far (two weeks).
    Very happy with it
  • Reviewer
    Location
    Wroxham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Used to be with Sky had issues but nothing like vodafone!! Connection drops range is hopeless ring devices always on low signal when it was not an issue before (nothing has moved) master socket changed still s***e......
  • Reviewer
    Location
    Cornwall
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Poor customer service, unable to restore broadband being down for 3 days on super fast connection, and just after 14% cost increase announced. Switching to another provider now.
  • Reviewer
    Location
    Essex
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      3 stars
    Comments
    I am waiting 32 minutes in a line already, trying to get to customer service. Luckily this gives me plenty of time to write a review. Oh wait, I was randomly dropped anyway. Gotta que again.

    My broadband is down. No clue why as it worked fine but seemingly broke overnight.

    Tried getting help but online I get paired with a useless chatbot. Area checker states all is fine (so I guess my problem is my problem). And finally you can't get help from a real person because to Vodafone that is expensive.
  • Reviewer
    Location
    Sandbach
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Vodafone Wi-Fi is the worst Wi-Fi I have ever used, the range is rubbish the reliability is rubbish and the way you have to go through the chat bot to get to an advisor is a complete waste of time.
  • Reviewer
    Location
    BOSTON
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Worst tech support in the world! they haven't got a clue!

    Raised a case with 'support' about less than 1MB/s download speed in the evening only. Mornings and afternoons were totally fine, just dropped to unusable speed during peak hours.

    Every time I called them quoting the ticket reference, I'd ask them to describe the issue I was experiencing... it would take them about 5 minutes (at least) to figure out what I was complaining about! and most of the time I'd have to tell them the problem again. I think they just write notes on their computer system which is a terrible way to manage tech support tickets - that coupled with poor grasp of English Grammar means that their notes are illegible so the next tech admin cant decipher what the previous guy wrote (and so on). It's really not the fault of the support staff - vodafone have given them this antiquated IT system and they have put draconian time wasting procedures in place. Vodafone are no doubt taking advantage of these cheap call centers in Egypt and provide them with minimal training,

    Then they asked me to take screenshots from speedtest.net for morning, afternoon and evening and send them the results via email - so that they could escalate the case to 3rd line support. I did so, it takes them 24 hours to validate the screenshots and then they ended up rejecting it - because they want the screenshot to cover the whole desktop!.. then I submit again and they reject again. Then I submit again and they reject again for some other silly reason. Each submission/rejection process takes 24 hours (minimum). Total bunch of time wasters

    2nd Line support may as well be an automated voice service. 'Have you tried rebooting the router? Have you tried an ethernet cable? Have you tried another device? in that case send screenshots!' That's all they've got.

    Also 2nd line, cannot communicate verbally with 3rd line. They send each other emails. Turn around to respond to each email is 24 hours (min).. they just wasted days and days and days and did absolutely nothing. My cancellation has happened before the ticket even made it to third line. Last I heard was they rejected the screenshots again for a 5th time due to two chrome tabs being open in one of the screenshots

    Cheap broadband, good when it works - if you have any issues tech support is a nightmare.

    My two cents, they were quite happy to hear that I got so frustrated that I wanted to cancel. They pretty much rolled out the red carpet and gave me a months refund and said they'd fast track the termination to be in 48 hours. I guess every case they refer to OpenReach costs them money.. that's why they put so many barriers in the way. They're happier for you to leave and take the issue with you to your next supplier. It works out cheaper for them.
  • Reviewer
    Location
    Mansfield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An absolute nightmare. I switched to Vodafone and the Broadband speed reminded me of 1990's speeds. I cannot stream videos that I need for my work. I am for 2 weeks stuck with this terrible service while I transition to a new provider.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If there was 0 star or negative then vodafone deserves it. They can't even do a proper new sales order and transfer the services from existing provider due to their system issues.
    So what it meant,
    - unncessary 40-60 minutes or more chat with your customer services for 3-4 days in last one month
    - lost my original cashback voucher, had a credit check on my credit file which is of no use
    - I have now cancelled the whole order as I dont want to coordinate between vodafone/BT and this experience has clearly shown that vodafone cannot be trusted for such a critical service
    - I have gone back to my old supplier, they were comparatively costly but very reliable and you have not only lost a customer for now but forever

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