EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 1723 customer ratings since 2020-05-17 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,521 Customer Reviews over 39 pages

  • Reviewer
    Location
    Cambridge
    Reviewing
    EE
    Date
    Comments
    Ok, I wish there was an option to give ZERO stars to especially the 'Broadband reliability' and 'Speed' and 'Customer Service' who kept telling me that my ''laptop was slow'', ''there are too many devices using wifi at the same time'' (and by too many they meant the TWO that I was using) Overall after a year through my contract the internet speed was a JOKE! I kept complaining all the time but when I finally was so resigned and outraged with the level of customer service, I stopped calling at all (WASTE OF TIME AND ENERGY as they never DO ANYTHING, just talk and blame YOUR devices, YOUR address, YOUR whatever!) So when I called them last month and complained about the rubbish speed of my internet and I demanded a refund for the service that, ultimately, I WAS NOT getting, they told me that because I had not called since December, they can't issue me with a refund!!! So make sure you call them every single day and complain each and every time you have a problem! EVERY DAY! The 'regular' customer service people always gave me the attitude that I did not appreciate so on further occasions I always wanted to speak to a manager! The managers have always been much more professional when talking to me but there was NEVER a good solution to my problem. I called and called on numerous occasions and finally they decided to send an 'engineer' over....OH MY GOD!!! I felt like some weight had been lifted off my shoulders...until he arrived. Knelled down to the socket, dismantled it, checked the cables, ran the BT WHOLESALE SPEED TEST on his tablet and said ''all is fine, speed 5.4'' I protested and checked if my smart TV was connecting to the wifi and after 2 minutes or so it displayed the very familiar message ''cannot connect to your network'' and as soon as it did that, I ran the BT WHOLESALE SPEED TEST again and it showed speed of 2.3 - to sum up within the 5minutes that the engineer was in my house the speed dropped from 5.4 to 2.3 !!! you know what the engineer did? he said he had to go to another job and that there was no fault with my service!!!
    I could go on and on and on but I don't want to waste any more of my precious energy on EE - THEY ARE RUBBISH! I have just switched to Plusnet and hope I will be getting not only better internet speed but also better customer service!
    I still have my two mobile phones with EE but am looking into switching too! Enough is enough!
  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Well how do I start? I have been with EE for 12 years and had always received 2.4Mb down broadband with a sync speed of between 3 and 3.4mb for all this time until 8th august 2016 when my internet folded. I contacted them and they said they would check the line from there end after about 15 minutes they stated the line is fine, I then told them 0.47mb is not the correct speed for my line and there is a fault it took me 8 more weeks for the customer service reps to believe me that something was wrong and an engineer was sent out the engineer stated nothing was wrong and that 1.9mb sync was fine for my line even though I have screen shots showing having previously been receiving a 3.4mb sync speed. The engineer went and I had constant disconnections for about two weeks. Another engineer was called and this time he changed my drop wire from the pole to house and still it keeps disconnecting. and to this date has not been fixed and the excuse from EE is its within the allowed range. So you can have 2.4mb broadband for 10 years but when it drops to 1.4mb this is fine when clearly there is still a fault but openreach will not fix it. So my only alternative is to explore mobile broadband as my cable is to long to even get fibre.
  • Reviewer
    Location
    Canary Wharf
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After having trouble with other companies want to share my experience on EE broadband. I have been their customer for around 4 years and have never experienced any problems. Speed was great, customer support was quick and friendly, prices were efficient. Would definitely recommend them.
  • Reviewer
    Location
    Cannock
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Been with EE now for a few months, After leaving BT , Very pleased with the Broadband,
  • Reviewer
    Location
    Cannock
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful Broadband. Just so so so bad, just so so so slow. Just unbelievable. Just does not work! Often cannot log on! Cannot use more than one device and with just the one it is impossible to stream, emails are slow, impossible to do attachments, very very slow to download anything. In fact this is not an ISP as we know it..... it is a total and absolute sham!!!!
  • Reviewer
    Location
    Cannock
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    EE has been the worst provider I've ever been with they say there bright box 2 is amazing when it can't send signals up only straight and they stated I'd get 72mbs real sale 13mbs,
    Customer service team are just out of this world rude and don't right insulting. I asked for an engineer to come out and the only availability they gave me was for 3weeks and still charged me for no Internet. Overall use as a company I give them 1/10 never again and I'm constantly spreading the word!
  • Reviewer
    Location
    Canvey Island essex
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had no broadband since about 5 th Feb!! Have had three BT engineers at my home , but the problem is with them!! The junction box needs sorting out!! I have been told I will be up and running today, broadband is on/off so did a speed check, 9.41 mbs!! 1.65 upload!! Will give it time, then will call EE again !! As I'm paying for faster broad band !!
  • Reviewer
    Location
    cardiff
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slow at the start, phoned up got a normal running speed, month later, speed drops and even worse than before, can't even load a youtube clip at peak hours! its not the computer as i have a brand new mac! terrible!
  • Reviewer
    Location
    Cardiff
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE is Abysmal. ABSOLUTELY ABYSMAL!!!! Often I simply cannot log on! Then downloads hover around the 1Megabite per second mark. Unbelievable! All that I was promised has not materialised. I cannot use one device, let alone mulitples. I often cannot access my emails. It is impossible to watch a video and as for linkin up with my Amazon FireStick....well that's hit and miss, with buffering, freezing and always defaulting to the most basic definition. I have quite literally lost count of the number of times that I have complained to their idea of a customer services section. Nothing....but NOTHING GETS DONE!!! In a Nutshell... EE is absolutely ABYSMAL!!! I cannot wait to get out of contract. I may even pay to exit, that is how numbingly bad EE is!!!
  • Reviewer
    Location
    Cardiff
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had been having Standard broadband with EE for a while and had been pleading with them to upgrade my service to Fibre for well over 6 Months. I finally got tired of them with the low standard broadband speeds in the low range as they were not going to upgrade the area to Fibre connections anytime soon. While Virgin Media was serving our neighbourhood with the top speed Fibre Connection. I had no choice but to switch to Virgin Media and I am now enjoying top of the line Fibre Broadband speeds from Virgin. But when i switched Provider's over, EE is now claiming a big disconnect fee from me ! Firstly EE was UNABLE to provide me with the Fibre Service and hence I had to switch providers and I have a justified TECHNICAL reason for switching over. So how can EE still demand disconnect and outstanding on contract fees !! This is Daylight Robbery from EE !
  • Reviewer
    Location
    Cardiff
    Reviewing
    EE
    Date
    Comments
    Worst customer service ever, internet has gone down for at least a week pretty much every month since we signed up, huge delays on installation and staff have lied to ys over the phone along side massive amounts of time spent on hold. AVOID.
  • Reviewer
    Location
    Cardiff
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    THINK CAREFULLY BEFORE YOU SIGN UP. Always had good service from EE on mobile phone so decided to go with them for broadband and landline. Complained about interference on landline and broadband interruptions several times a day and 10 days later after no contact I ring them again to be told that they have made an appointment for the next day - well no-one told me and the member of staff on that occasion was very pleasant and helpful and promised to ring back with confirmed new appointment. Later have a message from a different member of staff advising that the engineers had been unable to access the property due to snow and ice - a lie, the milkman, the postman and I, a mere woman driver, had been in and out several times. Engineer said he rang but line blocked to unknow numbers (true) but left no message. This member of staff then proceed to treat me in the most condescending manner telling me to alter the settings to make my phone more available and that I should call back in a few days to make a new appointment when the weather improves 'because you know my dear, they have large vans' She is obviously unaware that I drive a 7.5 ton lorry in good weather or bad. She was unaware of my conversation some two hours previously with a different member of staff. Whilst she was polite her lack of up to date knowledge and her condescending manner are unacceptable and the service the same. Time for a change.
  • Reviewer
    Location
    Cardiff
    Reviewing
    EE
    Date
    Comments
    The worse thing we ever did changing from sky to EE. A COMPLETE NIGHTMARE. CUSTOMER SERVICE RUBBISH..We had basic package which was dreadful .slow .slow slow.Gaming impossible .droping out constantly.We upgraded to fibre .No difference at all Slow slow dropping out constantly.Waited for an engineer to call.Took time off work..No one turned up .No apology no word from EE. They are a disgrace.They fob you off and treat their customers disgracefully.I have wasted hours and hours phoning them.
  • Reviewer
    Location
    Cardiff
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE consistently keeps dropping and loosing wifi connection. I bought a smart tv few months ago and only used it once to watch catch up because it's persistently goes off and looses the programme. I also watched Netflix and it's impossible to watch a movie. After 5pm their download speed drops to almost nothing - they do advertise that they drop download speed but I didn't think it would be this bad ie difficult to watch a YouTube clip.
    My router is in my lounge..I loose wifi in my bathroom (8meter away) and loose wifi in my bedroom(15 meter away).. I had to buy another router for upstairs. It ain't the area I love in because all internet providers I've had in the past have been fine in every room. It's basically EE's connection. I've called them a few times but given up as I keep hearing the same answers. Basically I'm stuck with this horrendous service!
  • Reviewer
    Location
    Carharrack
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Subscribed ages ago to EE Fibre Broadband, not even connecting a3 2 MBPS line supposed to be capable of 30 times that! Twice been in touch with EE technical, twice been on the same run around, have tried different things, no faster!!!! I'm paying for a service I've not been getting!
  • Reviewer
    Location
    Carmarthen
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    I signed up for fibre broad band but am still only getting 800kb/s. This company should be avoided at all costs. DO NOT SIGN UP WITH EE.
  • Reviewer
    Location
    Carnforth
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'll make things real simple. If you want to log on quick, if you want fast downloads, if you want reliable download speeds, if you want to get to your inbox fast, if you want to download and upload fast, if you want to watch TV reruns, if you want to watch/stream videos, if you use a Amazon firestick, in fact if you want any kind of decent Broadband.....then DO NOT GO TO EE BROADBAND!!!!!!!!!!!!!
  • Reviewer
    Location
    carshalton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I made a big mistake in my life to change to EE broadband. I had sky, ,virgin, talktalk and BT never had any probleam. First two days its worked as fiberoptic broadband then its worst worst than normal broadband. I call the customer service and they done all the test and then they arrange for the BT engineer. I waited for first day no one turned up. Call the customer service no sorry nothing they said engineer come on monday. Waited all day no one came. I wanted to cancel and they want me to pay £350. Now I have request all my friends who is with EE . They all came up with lots of complaints. The T-mobile has lost lot of money from lyca mobil and they want to get all the money back from the customers.
  • Reviewer
    Location
    Castle Donington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am limited to ADSL broadband and use to be with Sky Connect who gave 6mb off peak which dropped to less than 1mb between 5pm til midnight which rendered it useless! The switchover from Sky to EE was painless, having received their Brightbox router in the post in good time. The wireless Brightbox router performs much better than Sky's and I now get speeds of between 9-15mb 24/7 so i'm very satified indeed considering it's ADSL.
  • Reviewer
    Location
    Central
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    This is the worst customer service encountered for a long time, possibly ever. If you have any problem with your Internet service from EE expect seriously bad service, particularly if it involves them having to work with BT to sort the issue out. Also, their attitude to one customer with one issue is appalling, although you might not initially realise you are just being fobbed off, at the time, you do so after a while, as you come to know you are getting nowhere in trying to get your problem sorted. EE are massively defensive about their service and I think they may have deluded themselves that it is acceptable. I would advise any prospective customer to be extremely cautious about using EE, because of the very bad experience I have had with them.
  • Reviewer
    Location
    central london
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet ever. I pay £30 a month for 72 mps so that online games are completely unplayable, I live in the city centre and my ping on eu servers no matter what game I play is in the 90's and 100's most of the time. Downloading anything takes way longer than they should (took me 8 hours to download league of legends). Watching any movies or videos is pointless as it always ends up stopping and buffering even on low quality. I've asked for help from ee many times and all they've done is basically shrug me off every time. No. 1 internet service provider my bumhole.
  • Reviewer
    Location
    Chaffcombe
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We can only get approx .5 download and upload. It says we should be getting.2.5 on ordinary copper lines and 3.5 on high speed copper lines. Others in the village is getting 3 to 4. Can you please look into this. Thanks.
  • Reviewer
    Location
    Chandlers Ford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I purchased the package detailed and was delighted with the speed and reliability initially. However for over a month the speed has been dropping as low as 0.41 Mbps, bearing in mind I'm on an up to 49.7 Mbps fibre connection. EE continue leaving me voicemails at 5.00 pm after I e-mail them, informing them I work until 5.30 pm and can they contact me at 7.30 pm. On each occasion they agree to that, then call at 5.00 pm stating they are unable to assist me because they can't get in contact! Next stop is Ofcom.
  • Reviewer
    Location
    chatham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    been coming on and off for the last 2 weeks ..2 engineers sent out but can't solve the problem..customer service try to help but that's not what I pay for
  • Reviewer
    Location
    chatham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    if i could give no stars i would. not fit for purpose. think dial up and then imagine something worse. terrible customer support which ive had to call at least 5 times every year. takes them an hour on the phone to sort it out and then give it a month or so and back to dial speeds again. just get a couple of bean cans and a bit of string. it'll be more reliable. anyway ive cancelled . it was quicker to just switch rather than spend another hour on the phone to their pony customer support team .and its cheaper and faster. good riddance
  • Reviewer
    Location
    chatham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    customer service is about the best thing on EE. you will be contacting them many times so just as well.. if numerous phone calls and engineer visits from the fastest UK provider are your thing ... these are your guys
  • Reviewer
    Location
    Chatter is, cambridgeshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    I have 2 sim only contracts with we. 2 phone lines with we. One is basic ADSL which has never failed. The other is VDSL fibre ( to the box!) So far, mobile service is very good. As for the vdsl fibre, not so good! Line drops about once a week! The waffle I have had from poorly trained general staff makes me weep. The main issue is the EE router. The WiFi struggles to keep going. My portable devices often say " connected, no internet" My smart TV dies in the middle of a Netflix movie! My desktop PC the same. Both these devices are Ethernet connected. EE have replaced the VDSL router, a total of 3 times while arguing that its my CCTV that's causing it all! Unfortunately for EE, I am the owner of a CCTV company. I install CCTV on other customers broadband. I don't get calls saying they can't log into their cameras! I have now had to buy my own ( Billion) VDSL router, which has been solid since installation! EE have offered me 50% of the £100 cost by way of a credit! As far as I'm concerned, not good enough!!! The senior support staff are polite and courteous. Its a pity they are let down by a lame router
  • Reviewer
    Location
    Cheadle, SK8
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Broadband speed and reliability are very erratic. Last time it got bad and eventually went off and after much arguing I got a new router from them. Not had it 6 months yet, but having same problems
  • Reviewer
    Location
    Cheddar
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    A completely useless customer service set up. Liars and cheats.
    Supposed to buyout previous bb contract but wriggle and duck and dive. Passed from pillar to post. They churn YOUR cash and are basically money launderers. Fraudsters.
  • Reviewer
    Location
    Chelmsford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    I switched from Sky to EE as a cost saving initiative. This is the 11th day that I have been an EE customer and I still have no internet connection. My experience of the company thus far is not a very favourable one. I have been passed around from person to person and the majority of people I have spoken to do not seem to technically understand the problem. They would appear to have a series of checkboxes to tick and very restrictive boundaries to work within. I have had numerous promises broken from EE and even the phone put down on me after insisting (in an agitated manner but not abusive) on speaking to a manager. Now, after being told that I would be entitled to free cancellation when I mentioned I was going to switch to plusnet, EE customer services are disputing this saying that I would be liable for a cancellation fee of over £100.

    The link below details all my interactions with EE. Apologies for the emotional tone but as you can appreciate this is incredibly frustrating for me and my family who have been unable to complete their half term holiday homework thus far.
    https://www.evernote.com/shard/s53/sh/25ef246a-0615-4b55-8bb9-3ac864398224/c608ca0edfebea813a66e15ef958248d
  • Reviewer
    Location
    CHELSEA
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For month been lied to with ee customoer service is crap pass you around houses can never get to talk manager I am so angry with service go someone else till no how to deal with customers right
  • Reviewer
    Location
    Chepstow
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely diabolical service.
    Was informed it would be a seem less transition from BT to EE, that was not the case, they took over the phone line knocking out our current supplier on 21st Dec, then 5 days later the Internet should have worked, but the phone line went dead.
    An engineer was sent out on 31st December. So not Internet connection for 10 days.
    All sorted broadband and wifi up and running, so installed the TV box, well complete waste of time, the channels are constantly jumping, can't receive channels 1-5. Retuned it so many times it's driving me mad.
    Cancelling service and going With Sky. They also had the nerve to email me e a payment was due, safe to say they had an irate call which resulted in them offering me a months free service, still being cancelled as diabolical connection that does not work.
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT GO WITH EE!!! I signed up with EE a few weeks ago as the 2.50 sounded very good and thought I would give it a try an then the problems began. The router never arrived then after that my sky broadband got disconnected so I was left with out broadband, I contacted EE and was told it had not even been dispatched yet! The said if I went an got a new router they will help me set it up and give me some vouchers as to apologise so off I went to get a new router came back contacted them to be told by another member or staff that they do not support 3rd party routers. Everyone I came into contact with was rude unhelpful and didn't seem to know what they was going on about. DO NOT DO IT!
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could put zero for the above I would. My new broadband was meant to start 6 days ago. They are telling me that it will not work for a further 13 days. Here comes christmas with no broadband. I have been told conflicting reasons day after day and am fed up. I would not recommend ee to anyone!
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been using EE/orange as my broadband provider for several years, most recently on a 38 Mb/s. My household runs everything through the internet and so we have an average usage of over 150GB/month. The service of EE has been very good, the speed remains at a pretty constant level and doesn't ever appear to be throttled back.

    The 5 GHz signal on the router covers my entire house, if you gadget can us it and this will provide the full 38 MB/s. The 2.4 GHz signal will cover the house, garden and some of the road, but as there is a lot of other houses using the channel it can slow down, it usually provides around 20 MB/s but this is not really EE's fault and just the facts of the technology.

    I have had a few problems with my service, the phone stopped working and my internet became direly slow <0.5 MB/s. I phone EE, after being on hold for 10 mins (7pm - weekday), was put through to customer services and quickly escalated to tier 2. The next morning at 8am BT Open Reach were at my house checking the fault. Turns out there was a fault with internal wiring as the main inlet worked fine. EE didn't charge me for this work even through BT said they would be charging EE. I have relayed my interal wires and everything is excellent again.

    I have been really happy with the EE provided service so far.
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT BUY!!!

    We "upgraded" to EE from Sky about 12 months ago and we have had nothing but problems with it. We don't even get download speeds of over 1mb/s and upload speeds of 0.5mb/s when they "promised" speeds of 17mb/s.

    You have been warned.
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    BEWARE BEWARE BEWARE! Do not join EE home broadband the customer service is shocking, I changed from TalkTalk and wish I hadn't now. I was without broadband for 3 weeks because of EE then they kept giving me different dates that it would be installed on that date I would then be given another date. Customer service are so rude and unhelpful they also lie and just are not interested in helping. I was promised credit on my account for compensation for being left without broadband then they said that I was lying about it because the rep I spoke to didn't take any notes. I will be leaving EE as soon as I can. Please any one thinking of joining avoid at all costs!!!!!
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never ever will I renew my contract with EE
    Completely lied too about network coverage, internet data and overcharged by a lot.
    Putting me on a ridiculous high price plan.

    Don't go with them the whole company lies To you.
    The customer service is awful.
    2 hours on and off calls and being put on hold to get nowhere.
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Well, here's a fine too do. I have been with EE for two years and have been looking for a better deal, so I have been reading the reviews for various providers. My only conclusion is that I am amazed that ANYONE gets any broadband connection. All the reviews seem to be negative, so here is mine for EE; A bit of a rocky start, had a couple of weeks of non-fibre broadband at the start 'cos EE said they had fibre when they hadn't, but eventually .... all was good. Download & upload speed good, the very occasional reset of the router, no more than 2 or 3 times a year and after the initial hiccup I have only had to contact support once - nice lady, based in UK, spoke English, not tech and the problem was sorted by Outreach who found the council had been setting up new street lamps and had mucked up our broad band line, All sorted. Only reason I'm thinking of leaving EE is to get 78 Mbs at three quarters of the cost.
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We were promised a smooth change over by EE. It did not go to plan. They blamed Open Reach for the problem. When I spoke to 4 different customer service reps about their promise, I was either brushed off or spoken to very rudely. If you are thinking of going with EE dont bother. I literally just received a text from them to say they will provide an uodate in 5 days time, no need to call them! Really disgusting.

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