1,519 Customer Reviews over 38 pages
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- Location
- Cheshire
- Reviewing
- EE
- Date
- 2015-10-25
- Comments
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I changed to EE from TalkTalk at the beginning of October. I have my foll broadband speedtest records on Ookla confirming that it was around 5.0Mbps with TT. Since connection to EE the best speed was 2.5 and following my first complaint that this was much slower than TT it dropped again to less than 1.0Mbps. I complained again and the speed has dropped again to 0.5Mbps.
The last time the Tech staff expected me to disconnect the Master socket and remove the plate. Oh no. This is the same socket and configuration that worked adequately with TT!
They plead for more time of 7-10 working days.
There may be some bad press about TT but in comparison both their service and customer relations were exemplary.
- Location
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- Location
- Cheshire
- Reviewing
- EE
- Date
- 2018-10-31
- Comments
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Total rubbish company. Absolutely rubbish broadband. Super slow and often impossible to log on. No way to stream. SLOW SLOW SLOW STOP that is all I get. Garbage customer service. Total SCAM COMPANY! Keep away from EE if you want a broadband that works!!!!!
- Location
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- Location
- Cheshire
- Reviewing
- EE
- Date
- 2015-03-27
- Comments
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Absolutely shocking customer service. Avoid at all costs!!! The free Norton virus software that you get with the broadband is a con. If you have the latest software on your Mac then the Norton is not compatible!! I have been on the phone to them for 45 minutes, passed between about 5 people all of which couldn't be bothered dealing with my complaint and so passed me to some other person to deal with. I hae been on hold for about 15 minutes and then told to call them back in about 30 mins as the systems are 'slow'. One bloke was very rude and refused to give me his name and job title, so he passed me on to someone else. Avoid!!!!!!
- Location
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- Location
- Cheshire
- Reviewing
- EE
- Date
- 2016-05-09
- Comments
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Changed our broadband and TV package over to EE today. Internet is fine but then I get a call saying nobody can get through on my landline. Only to find out after waiting for 25 minutes to speak to 'customer services' they've allocated us a temporary number. Without telling us. Disgraceful given that it's an emergency number for our elderly relatives.No wonder you can't get through to customer services!!!!!! A shame you can't review below one star!
- Location
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- Location
- Cheshire
- Reviewing
- EE
- Date
- 2013-12-06
- Comments
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I have broadband and home 'phone from EE - When they first connected the phone line, I thought all was well, I was happily making calls and the BB although slower than anticipated was OK, after a week or so I did wonder why I wasn't receiving any calls and then a friend called my mobile to say that she couldn't get through on my landline.I contacted a barely comprehensible man on their technical service desk and eventually after a number of calls (don't believe them if they say they'll call you back) the problem was fixed.
3 months later the problem has returned but it is worse this time, if you call my telephone number the call is answered by a stranger, someone I don't know, they are presumably getting my voicemails as well. The ever unhelpful technical support agents have told me (again after a number of phone calls with uninformed time wasters - "Computer says NO") that to get it fixed I need to take a day off work for an engineer to visit my home.
I can make outgoing calls OK and the caller ID shows it is my number but having called my number I got to speak to a man who confirms that his number is not the number I dialled. This is so obviously a problem in the exchange or conceivably in the street cabinet, I don't know why I need to lose a days earnings for a 'phone repair that shouldn't require access to my home.
I am told that if I cancel my contract they will charge me £72, which for a service they can't provide seems ridiculous, actually it feels like theft.
Unless you are confidant that everything will be perfect with your EE products you be mad to have anything to do with this bunch of incompetents.
Absolutely the worst customer service experience I have ever had or could ever imagine.
- Location
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- Location
- Chester
- Reviewing
- EE
- Date
- 2014-07-17
- Comments
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Wow. This company are appalling. The internet drops out about 30 times a day. Download speed is less than 1 and often even lower than that. Called the company, Indian call centre, where I guess the people are overworked and underpaid. They're unhelpful, not friendly and they don't know much. Even after we've followed the instructions of the call centre, the internet has not improved. My advce is don't touch this company, if you encounter any problems they don't care and are not interested in helping or improving.
- Location
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- Location
- Chester
- Reviewing
- EE
- Date
- 2018-09-08
- Comments
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By far the worst customer service I have ever experienced! I had my broadband cut off without any warning and although they admitted it was their fault they did very little to make this better for me. I was constantly lied to about when the service would be working again and numerous times I was told I would get a call back that never came. I would avoid this company at all costs. Much better providers out there.
- Location
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- Location
- chester
- Reviewing
- EE
- Date
- 2014-06-16
- Comments
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Customer sevice is shocking, i ordered fibre broadband in march, i was connected in april without any change to my speed, only getting 2 mbps download and 0.37 upload.I called cutomer service who took me through all the tests they could offer,i was told to wait for 48 hrs while they done checks, i called them back went through all the checks again, still no improvement, this carried on for 2 weeks i call them they say they are looking into it. I called to cancel but they kept putting me off by saying give it a month and we will get it sorted and they would not charge me for that month. I left it for just over a month, my download speed had increased to 9 mbps and upload 4 mbps, but they had guaranteed me 27 mbps download speed,i called customer service they again made me go through all the checks again, by now i'm just about sick of all the crap they keep giving me. I asked again to cancel, they told me i had left it longer than a month before i called them back and was told if i wanted to cancel i would have to pay them just over £250.00 or have a BT engineer visit, after being told that and already been let down 2 times before by BT, i tried my best to tell them i still wanted to cancel, their attitude on the phone stunk, they were very adament i had to pay the £250.00 or have the engineer visit. I opted again for BT to visit and was told if the engineer could not speed up my broadband, then i would have to wait for another month before i was entitled to cancel for free. This time i asked for an exact date to call them if i need to cancel. I am now waiting for BT to visit, i would still like to get the best speed but on the other hand i wish i could tell them where to shove it. PLEASE AVOID EE BROADBAND.
- Location
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- Location
- Chester
- Reviewing
- EE
- Date
- 2019-02-20
- Comments
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I’ve been with EE three years now, had some issues with sky before and it was a pain to speak to their Indian support.
Had an issue once with EE when switching from sky, had to call them a few times, they’ve fixed it and gave me one month free. I’ve had fibre, then fibre plus, now I’ve signed up for fibre plus again.
It’s easy to contact them, at 8:30am I had to wait for consultant about 7 min but then around 12:30pm they’ve picked up straight away.
Sky would be £3 cheaper monthly but I’m staying with EE as it was always fine for the last three years.
- Location
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- Location
- Chester
- Reviewing
- EE
- Date
- 2015-09-23
- Comments
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The worst broadband I have ever had. Constantly slow, and that's when it's actually working. Customer service is disgusting and if it was my decision I would have terminated my broadband with them months ago. Awful.
- Location
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- Location
- Chester
- Reviewing
- EE
- Date
- 2015-11-28
- Comments
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I've been with sky for 3 years and it was ok, went down once as far as I remember. I'm now switching to EE as I want a router with 5Ghz wifi.
I wish I've read reviews before I've made the switch, I'm starting to panic now as the contract with EE is for 18 months.
In the email they said my broadband will be activated on 25th Nov 2015, so Sky switched off the line on 25th and EE sent me a text saying it that the EE broadband will be activated on 27th (not 25th like they said before). They switched on the phone line on 28th Nov at 8am but the broadband is still not working. I've been on multiple calls with them now and they'll be sending someone to inspect the fibre cabin and will call me back within 24h.
I'm not impressed so far, I wonder if I can still quit this contract and go back to sky?
- Location
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- Location
- Chester
- Reviewing
- EE
- Date
- 2018-06-16
- Comments
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EE broadband is so bad it beggars belief. Hard to log on to, impossible to stream due to the slowness, even rudimentary tasks cannot be performed because EE broadband does not provide the necessary speed. Approx 1.2Mbps is what I am getting. Appauling! Customer care????....what a joke. Mis-sold, mis-represented...MIS-TAKE!!!!!
- Location
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- Location
- Chester
- Reviewing
- EE
- Date
- 2014-08-13
- Comments
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big mistake getting this broadband pages take ages to load and often time out. if your thing of getting it don't bother
- Location
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- Location
- Chester
- Reviewing
- EE
- Date
- 2015-01-11
- Comments
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Worst service ever and I used to be a loyal orange customs on my mobile contract before going to EE (since cancelled) If I hear that they are the "biggest and fastest network" again I'll strangle someone. Speeds less than 1mbps regularly to a landline which supports fibre is disgraceful!!!
- Location
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- Location
- Chester
- Reviewing
- EE
- Date
- 2014-11-04
- Comments
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Poor Network, bad customer service, buffering broadband
AVOID AVOID AVOID
I was with Orange for over 10 years, when I came to upgrade was persuaded to move to EE the ""best and fastest network around"" I also had my broadband with Orange and that too was moved to EE, For the first 3 months I have spent more time on the phone to customer service regarding several issues for both phone and broadband (which is fibre). My FIBRE broadband is slow when using on my phone sat in my lounge, You tube takes ages to load videos, and there's only me using it at the time. I had several letters saying my bill had not been paid yet I had always paid by d/d only to find two accounts were operating so I had to give my details again, only to get a text the following month to say it had not been paid again!! guess what they had cancelled the wrong account!!!! I am now stuck with them for a damn year. I do not recommend them at all I wish I had stuck with Orange!!!
- Location
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- Location
- Chester UK
- Reviewing
- EE
- Date
- 2018-06-04
- Comments
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EE provide the worst broadband service in the UK...Period. Customer Service does not exist. I waste my time even ringing them because nothing, and I mean nothing improves. My broadband is so slow all the time that it is not possible to stream. Even heavily graphic web sites are super slow to download. EE you Suck!!!
- Location
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- Location
- Chesterfield
- Reviewing
- EE
- Date
- 2015-03-24
- Comments
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Just changed my home broadband and calls to EE from sky because I am fed up with sky's constant increase in prices despite being a light broadband user. No options to pay landline annually to bring the price down either. With EE they offered a light user deal and upfront landline deal equivalent to £11 a month!!..I am sooooo glad I didn't listen to the bad reviews...the swop over has been a breeze. I have had nothing to do except place my order. I have been informed of my order by email/text every step of the way. Customer service very helpful and polite. I was given my connection date for 23rd March and up and running perfectly. Set up easy. Saving £13 a month/£156 year 'every little helps' Thank you EE excellent service.
- Location
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- Location
- Chesterfield
- Reviewing
- EE
- Date
- 2014-05-30
- Comments
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Awful speeds (2Mb download and 0.01 upload) and really horrendous customer service. They barely speak English, are not able to explain what they mean and make everything harder than it should be. Please, do yourself a favour and go elsewhere. I am. Even if the speed isn't their fault, the bad customer service is their fault. I would rather get the same speed but decent service elsewhere.
- Location
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- Location
- Chesterfield
- Reviewing
- EE
- Date
- 2014-03-15
- Location
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- Location
- Childwall Liverpool
- Reviewing
- EE
- Date
- 2018-05-29
- Comments
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It is hard to describe this broadband. I've read the reviews here and it seems that EE are just as Rubbish wherever you live, they know it and can't care less. I was misold this. Promised 20Mbps. Can only get 1.2 to 1.5Mbps.....when it works. Sometimes I cannot log on. Dire broadband. Sensationally slow to the point of making streaming totally impossible. I have rung EE "customer service dept" 13 times now. Nothing has changed...but nothing. This is the worst broadband provider that I have ever signed up with. False information and no support service coupled with a lousy and totally unuseable broadband make this company one to avoid. Oh...and to top it all they introduced a mid-term price rise after promising the payment would not increase for the duration of the contract....! This company is a fraud!
- Location
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- Location
- Chillerton, Isle of Wight
- Reviewing
- EE
- Date
- 2016-03-23
- Comments
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Already EE mobile customer and agreed to fibre broadband, mainly because much cheaper than BT. Then read these reviews. Shock, horror! Thought of cancelling, but didn't.
Anyway, service connected on right day, speed 3or4 times faster than previous and amount of first bill as promised! Early days but flying start.
- Location
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- Location
- Chinya
- Reviewing
- EE
- Date
- 2014-07-10
- Comments
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Two months without reliable connection. Was told same answer over and over again but no action. Rude customer services staff who cut me off a few times. I would not go with this provider. There is no value for money. Worst mistake of my broadband life. Indeed not all broadband providers are created equal. Run for your sanity.
- Location
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- Location
- Chippenham
- Reviewing
- EE
- Date
- 2017-06-28
- Comments
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Problem with the line, multiple calls and engineer visits, line constantly cutting out and stuttering not reliable, cuts streaming off locks apps up, game play hard latency problems, and all this could be fixed by not having fibre to my local green cabinet then an old fashioned copper wire to my house, pointless it's not fibre as a true connection, only to the area connection box then your on your own suckers.
- Location
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- Location
- Choose One...
- Reviewing
- EE
- Date
- 2018-11-16
- Comments
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they overcharge me after I finished to pay my phone, they force me to declare that I was leaving the service because I wanted an inferior services, that I could not complaing beacuase I signed the contract, I did it in the shop in a hurry, as did not had the change to read the whole thing. let alone to understand it, they took advantage of me, never going back to EE, not matter what.
- Location
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- Location
- Chorley
- Reviewing
- EE
- Date
- 2018-06-22
- Comments
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EE broadband is one massive scam. Doesn't work properly ever. Cannot get on and when I can it's too slow to send an email with an attachment. No chance for streaming. Constant buffering and freezing. Garbage broadband. No interest from service department who are rude and uninterested. Cannot wait for the contract to end. Do not go to this scam EE.
- Location
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- Location
- Chorley
- Reviewing
- EE
- Date
- 2015-01-27
- Comments
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Absolutely rubbish. Struggle to watch BBC I player, stopping every 10 - 20 seconds buffering.
Internet connection keeps dropping out.
11 more months of this rubbish.!
Can't contact customer service any way except on the phone were you are on hold for 20 mins. Then you get a foreign call centre! They can never help. Help me please.
- Location
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- Location
- CHORLEY
- Reviewing
- EE
- Date
- 2015-11-16
- Comments
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Probably Britain's worse company. Twice they have had me without any Broadband connection for over a month at a time. Lots of broken promises of when I'd be reconnected and customer service representatives that simply lie.
I've 3 old unused routers from them as they kept sending out the wrong one as they weren't Fibre compatiable and they would send them to seemingly random places, including a work place that I hadn't worked at for over 12 months. Yet EE claim they didn't even have that address on their records and were adamant it was sent to my correct address. It wasn't.
Popping into their stores is no help what-so-ever.
Stay away from EE unless you want to end up suicidal.
- Location
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- Location
- Clapham
- Reviewing
- EE
- Date
- 2014-08-30
- Location
-
- Location
- Clapham
- Reviewing
- EE
- Date
- 2017-04-02
- Comments
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THE ABSOLUTE WORST- bunch of money grabbing worthless leeches who only make money from their recognised name but have no desire to actually better this rapidly failing service
- Location
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- Location
- Co durham
- Reviewing
- EE
- Date
- 2020-02-28
- Comments
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This is an initial review as line has only gone live this morning.
I had a chat I store with very helpful member of staff. Signed up, I've had emails and texts informing me of progress and when equipment would turn up. Everything happened when I was advised it would be.
Switchover day the old router was flashing, just unplugged that and plugged EE one in. There is a handy plastic tab on the side you can remove with the password and other info on, such a good idea.
Had no problems at all while experience has been seemless. Speed is 2mbps slower but likely to increase to 28 where it was when it's settled.
I used Call Centre once to ask if I'd need to contact Vodafone, that call was answered quickly and I was told they'd handle everything and they have.
So far very happy.
- Location
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- Location
- Colchester
- Reviewing
- EE
- Date
- 2017-10-29
- Comments
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What can I say?
Speed below minimum limit.
ADSL sold as fiber optic. Slow ADSL
Castomer service 0 stars.
Moving home up to 4 weeks? 6 weeks we was waiting.
Pos
- Location
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- Location
- Colchester
- Reviewing
- EE
- Date
- 2017-02-07
- Comments
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Always on a BT landline was with Freeserve from 1998 on pay monthly dialup, then broadband from 2005 onwards. (Government forbade BT providing broadband in my area).They called themselves Wanadoo, Orange, EE and now owned by BT? They started double-charging line rental on "MAXIMUM PAYMENT PLAN" ? I already pay BT for this so I changed my broadband to BT since January. EE continue to extract £35 monthly payments from my debit card as they have my card number.
- Location
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- Location
- Coleraine
- Reviewing
- EE
- Date
- 2016-10-02
- Location
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- Location
- Colne
- Reviewing
- EE
- Date
- 2015-03-21
- Comments
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Horrible customer service twice time just switch off my phone. Very unhelpful not renew contract again.
- Location
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- Location
- Congleton cheshir
- Reviewing
- EE
- Date
- 2017-03-18
- Location
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- Location
- Coniston
- Reviewing
- EE
- Date
- 2019-02-27
- Comments
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I had a small problem with my broadband and phoned the customer service who were very polite and helpful and over a few day's and a engineer who was excellent and new what he was doing sorted it all out. thank you all so much. i have been with EE for a long time and so happy and pleased with the service i have received from all the Staff at EE THANK YOU AGAIN.
- Location
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- Location
- Connah's Key
- Reviewing
- EE
- Date
- 2018-08-24
- Comments
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This company deliberately compresses the download speeds which are just too slow to be useable. Garbage broadband. Garbage company. Garbage Tech dept. Garbage user service. AVOID.
- Location
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- Location
- Cornwall
- Reviewing
- EE
- Date
- 2014-09-03
- Comments
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I was with ee for 6months, in which time I had nothing but trouble. Super slow speeds, rubbish customer service and going round and round in circles. I had engineers sent out and the cause could not be found. They kept asking me to ring them and tell them the speeds over weeks. They never improved and in fact got worse. Fibre optic running at 2mbps ha!!! The internet kept cutting out whilst browsing. Films wouldn't buffer etc. They then charged me engineer fees which I had to get refunded by my bank. In the end I rang up and cancelled. They tried charging me £250 until I told them simply they were the ones breaching the contract and that they can send me a bill but I wont be paying it. I will be paasing it on to trading standards who will deal with it on my behalf. I was put on hold for 5 mins to then be told they would be cancelling it woth no further action and it wouldn't cost me a penny. I even got an apology. Still absolutely peed right off but can finally relax and get a better deal else where with a decent broadband speed.
- Location
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- Location
- Cornwall
- Reviewing
- EE
- Date
- 2015-03-17
- Location
-
- Location
- cornwall
- Reviewing
- EE
- Date
- 2015-10-23
- Comments
-
Dear god, that was one of the worst experiences ever. I wish I had seen all these reviews before switching to EE broadband.
Installed on a monday, a week later we still have no broadband.
30+ calls and on hold for well over 8 hrs all told. Passed around from person to person, call centers with people who can barely speak english.
One time we were on hold for an hr, when we got answered they told us rudely that they were busy and would phone us back within 2 hrs.
That phone call never came.
Still no broadband.
Will be cancelling and asking for a refund.
I urge ANYONE who reads this. DO NOT, I repeat DO NOT, select EE as your Broadband provider.
I don't know how these people are still in business.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.