587 Customer Reviews over 15 pages
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- Location
- Basingstoke
- Reviewing
- NOW Broadband
- Date
- 2021-08-21
- Comments
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I joined 1st July & am still waiting. I had 9 Open Reach engineers who kept coming to install inside, but there was a connection error so needed a dig outside to make my line Live. Plus 1st engineer signed the job as 'Done' hence my phone stopped and I was charged for 1st month though I not only had Nothing at all but they also lost the phone number I've had 50yrs! The NOW team told me "if you leave & rejoin we can change the Open Reach order" ... They lied! I left but they wouldnt let me rejoin due to 'Not having a live line'"?!! Talk about catch 22...You can't talk to Open Reach direct... You have to go via your provider... But I don't have a provider anymore!! Lack of communication with Open Reach and easiest way of getting rid of problem was by telling me to leave. I have had the fix outside but there is now another fault lower down the street but that won't get fixed cos I don't have a provider. No provider will take me on as "I don't have a Live line" I want to scream now. Both NOW & Open Reach are to blame... Ombudsman here I come!! Newspapers too!!
- Location
-
- Location
- Newtownabbey
- Reviewing
- NOW Broadband
- Date
- 2018-09-10
- Comments
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Very very poor. 3 days after switchover day and still no landline or broadband. Poor customer service - pleasant staff but long delays getting through and staff unable to do anything (presume business modelled in this way - staff just there as a pretence). Reading reviews not optimistic about getting phone or BB service any way soon. My advice is go somewhere else - do not use Now.
- Location
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- Location
- Portsmouth
- Reviewing
- NOW Broadband
- Date
- 2023-02-13
- Comments
-
Absolutely tosh. Broadband drops out completely at least 4 times in the duration of watching a movie. Definitely go with some else.
- Location
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- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2023-05-26
- Comments
-
First time customer to Now Broadband. Have never experienced a Customer Service as shambolic. Since joining last month I’ve enjoyed less than 24 hours of Wi-Fi . Firstly was told an engineer would be dispatched to investigate if there was a problem outside. When that was discounted another appointment booked for an engineer to inspect inside my property. Issue was resolved and less than a day later the Wi-Fi stopped working. Was told an engineer would come today between 8am and 1pm. I phoned to confirm and was reassured. No engineer arrived. At no point have Now contacted me to advise as to why no one has arrived and when the fault will be fixed. Phoned three times today and spoke to three different people who told me three different accounts of what has happened. Still waiting in vain for someone to fix it. Apparently I’ve to wait in my property form 8an to 6pm in the hope that Now can arrange an engineer but you guessed it ….They can’t guarantee it. It seems they have no way of contacting their engineers and no way of tracking them. After 6pm I’ve to contact THEM and let them know if anyone came out to my property!! If you want reliable broadband with any kind of reasonable Customer Services avoid this company.
- Location
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- Location
- North wales
- Reviewing
- NOW Broadband
- Date
- 2022-12-08
- Comments
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An absolute disgrace of an organisation. Even though it is well publicised on the news that there is a postal strike, this company didn’t take it into account when sending out the new routers for new customers. Unwilling to help, Royal mail claimed that they haven’t even got the router and most of the stuff here are so rude it is untrue. Do not touch with a barge pole.
- Location
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- Location
- Bridgnorth
- Reviewing
- NOW Broadband
- Date
- 2018-01-27
- Comments
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Overall NOW TVs approach to customer service is we have your money now suffer.
I should have known better as years ago I had used SKY and after 3 years left them when they displayed the same attitude. NOW TV seemed good idea for our holiday home.. result piss poor after sales service. Once they have you all they want is your money and more money.
My best advice AVOID
- Location
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- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2019-10-08
- Comments
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AVOID! The broadband is slow, the router is hopeless compared to the previous BT5 and customer service is slow and just fobs you off. A poor product and whilst BT wasn’t fantastic it was way better than NOW. A bad move!
- Location
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- Location
- North Wales
- Reviewing
- NOW Broadband
- Date
- 2020-06-19
- Comments
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Avoid these idiots at all costs. Don't do direct debit so you pay by card and they keep taking extra payments. Contacting customer service is a joke.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-04-02
- Comments
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ABSOLUTELY USELESS. I tried to swap from ‘put your prices up Shell broadband to this NOW bunch of incompetents! A modem was sent to the wrong address and returned to the postman. Openreach attended but couldn’t fit the line as no modem. Told I’d get another modem - but a pure lie. Openreach to come again Tuesday without a modem and they cannot order another modem until line in! Customer Service - ZERO.
- Location
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- Location
- Stirling
- Reviewing
- NOW Broadband
- Date
- 2023-07-12
- Comments
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Dreadful expensive and doesn't work almost as often as it does
- Location
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- Location
- Chesterfield
- Reviewing
- NOW Broadband
- Date
- 2018-12-02
- Comments
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If you're looking at NowTV broadband and you're thinking that it's just Sky with a different badge...think again.
They have the worst customer service of any company that I've ever dealt with. If nothing at all goes wrong you might be fine, but if you need help with something you're going to suffer huge frustrations.
For me, the issue was constant issues with my payment details. There is a fault on their system that meant they couldn't seem to keep the details on the account, they kept being wiped off. This resulted in harrassing emails telling me i was overdue payments and having my broadband cut off at one point.
The crazy thing is, whenever they tried to take payments from my account they were able to with no problems what so ever, but for some reason their system just kept deleting my details.
It's hard to explain in a short space of text how dissatisfied I have been with them, so I'll just leave it with this: 4 months into my contract I'm paying £125 to leave early. They're just not worth the ongoing frustrations.
- Location
-
- Location
- Lancashire
- Reviewing
- NOW Broadband
- Date
- 2021-07-19
- Comments
-
It's terrible. Just switched to Now broadband and it's absolutely awful. Really annoyed. Was with TalkTalk, which was great. Now is the absolute pits. Avoid at all costs.
- Location
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- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2022-02-02
- Comments
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Was with Now on ADSL from May 2021. Phoned up in January when I saw a deal offered for Super Fibre at £2 extra and upgraded with no real problem. Customer services were helpful.
Speed on both ADSL and fibre as expected.
One 8 hour outage in 9 months.
Overall happy with service.
- Location
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- Location
- Altrincham
- Reviewing
- NOW Broadband
- Date
- 2022-07-26
- Comments
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DO NOT USE THIS COMPANY.
I signed up to Now Broadband after seeing them on a comparison site. I wish I hadn't.
I waited weeks for the broadband to be set up, and was then told an engineer needed to come out. First, the engineer turned up unannounced and didn't have the right ladder to set us up. The day after, another four engineers arrived and got us sorted.
The internet was good for four days, until it was cut off. When I rang them, it turned out our order hadn't been placed properly, and I was told it would be sorted within 24 hours.
I rang back a day later, and was told actually the whole order needed to be re placed, which would take a week (even though it worked fine one day before).
This was supposed to happen on 27th July. When I phoned to confirm it today (26th), it turns out I'm now booked in for early August.
So we're out of pocket, I'm spending half my life waiting for engineers or speaking with call centres, and still have no broadband to allow us to work from home.
Shocking service, useless company, do not use.
- Location
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- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2022-06-18
- Comments
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Worst customer service experience of my life. 3 weeks and still no broadband even after notifying them weeks in advance. Was assured that we would receive compensation but now being told that we are not eligible because we have switched to other provider (after they told us to order and cancel on 4 separate occasions). Avoid like the plague.
- Location
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- Location
- Prentice
- Reviewing
- NOW Broadband
- Date
- 2022-10-10
- Comments
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I'm sorry to see all these bad reviews, but I'm very satisfied with Now Broadband. Previously I've had BT, Plusnet and Sky. Now are nice and inexpensive, I just have the cheapest service as I'm not too far from the exchange. It's just as fast as what I had with the others and fast enough for iplayer in HD. If you've got poor speeds and unreliability maybe it's your phone phone line. Also, yes, the router isn't good for Wifi but I use the one I had from Plusnet, changing the settings which can be found with an internet search. I get a deal with inclusive free mobile and landline phone calls but if this finishes I may move to a local fibre network.
- Location
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- Location
- Kingston upon Thames
- Reviewing
- NOW Broadband
- Date
- 2022-03-21
- Comments
-
Just joined NOW and service is appalling. I'm only getting 2Mb !! and should have a minimum of 55Mb. Wish I stayed with TalkTalk now. Will cancel if no joy in next 7 days.
- Location
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- Location
- Rickmansworth
- Reviewing
- NOW Broadband
- Date
- 2021-08-16
- Comments
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NOW TV failed to turn up to install the Broadband, only to let me know they would not make the appointment after the appointment time.
I have since cancelled the order, but I am now struggling to get a refund. Initially I was told they could not refund my credit and and had to send a cheque, which has never arrived. All of my follow up Emails have been ignored.
I have now had to get the credit card company involved, to process the refund.
- Location
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- Location
- Sheffield
- Reviewing
- NOW Broadband
- Date
- 2020-07-22
- Comments
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I recently signed up to transfer my broadband and phone package to Now as my package with another company was near the end of the contract. I had a couple of concerns that I needed answering. I telephoned Customer Service a spoke to a lady called Veronica. She was courteous and listened to my concerns and because all the details were not displayed on my account she arranged to phone me the following day. Further investigations were needed and a she was on days off and an intervening weekend she phoned me on her return, as arranged and my issues were cleared up.
Veronica provjded outstanding customer service and is caring and cheery in personality.
She is a credit to the Company.
Hopefully once my service begins it matches up to the consideration I have received to date.
- Location
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- Location
- North Wales
- Reviewing
- NOW Broadband
- Date
- 2023-04-26
- Comments
-
In the 18 months I’ve had this it’s absolutely awful. 18 months on and the WiFi is constantly dropping
- Location
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- Location
- NE London
- Reviewing
- NOW Broadband
- Date
- 2019-12-25
- Comments
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BY FAR THE WORST PROVIDER at the same address and with the same set up (router, gadgets, tv, console have been at the sam spots for 5 years!).
I havens seem such poor service on anything. Literally. Ghe only reason i picked nowtv was the 12 months contract. If bt wasnt such a rubbish provider chucking 24 month contracts down peoples throats i wouldnt change but hey...
Since i joined nowtv, never enjoyed stable internet, their poor router doesnt do the job at all, you cant replace it either because of some router option 61 or some sort of rubbish...as if it s such a magical super internet, everyone is in a queue to hack it...
Movies are interrupted all the time, router needs reset every day, forget about ps4 or xbox...
- Location
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- Location
- BASILDON
- Reviewing
- NOW Broadband
- Date
- 2023-08-13
- Comments
-
Worst ever experience. Ordered broadband on 26 July 2023. All went well. NOW took £5 from me for the service to begin on 10th August. Nothing more was heard and router did not arrive. Tried contacting NOW on 8th August, but after hours on the phone could not get through. On checking my online account, I noticed that the contact had been cancelled. I had not cancelled it. Tried the phone again on 9th August and after about 30 minutes got through. The agent confirmed that my contact had been cancelled for some unknown reason. The agent could not explain the reasons. But I had not been told and money had been taken. This is diabolical incompetence and negligence. I will never buy broadband from this vendor.
- Location
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- Location
- Lancashire
- Reviewing
- NOW Broadband
- Date
- 2021-03-16
- Comments
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Worst level of service for new customers! signed up 2 times and they keep cancelling without any notification. Called about 4 times and every time staff are rude and unapologetic. Very disappointed but glad this happened now before I could join them.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-08-20
- Comments
-
Used this website when looking for a new supplier and the reviews almost stopped me from going with NowTV - would really urge everyone to take these with a massive pinch of salt as people typically only leave reviews when they are upset! My experience so far (around 3 months) has been absolutely fine - customer service has been quick and helpful, the speed could be better but is absolutely sufficient for daily use even with loading videos/ movies/ streams!
- Location
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- Location
- Immingham
- Reviewing
- NOW Broadband
- Date
- 2020-05-30
- Comments
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Honestly had dial up Internet faster and it cuts out all the time AVOID
- Location
-
- Location
- Shropshire
- Reviewing
- NOW Broadband
- Date
- 2020-10-26
- Comments
-
Maybe very cheap but reliability and speed is awful constantly dropping out very disappointed not renewing with them now my contract is up.
- Location
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- Location
- Hastings
- Reviewing
- NOW Broadband
- Date
- 2023-07-22
- Comments
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If I could put no stars I would.
They never achieved connection for us. Never sent router. Repeated excuses. Finally managed to cancel - we thought. Now being told they connected us on the day we cancelled so we have to cancel again. As someone else here put it, I could not recommended them any less.
- Location
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- Location
- Milton keynes
- Reviewing
- NOW Broadband
- Date
- 2023-04-15
- Comments
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I have had so many issues with the signal and connection speed. I’ve spoken to customer services who were lovely and tried to be helpful and I was given instructions about how to try changing channel but while it is fine some days, other days it feels like being back in the 90’s with the little thing just spinning around on the screen and nothing loading. I just use my phone data often as it gets so annoying but what’s the point of giving NOW my money! Currently looking elsewhere…
- Location
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- Location
- SE8 5JW
- Reviewing
- NOW Broadband
- Date
- 2021-09-11
- Comments
-
RUBBISH. Go live date 10sep is a lie,see all previous review from july to aug 21. All blamed on openreach.now told it will be extended from to 13sep because not working day,then further 3days. I urge ALL of you to file complaints,take to social media and to take legal action.
- Location
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- Location
- Brackley
- Reviewing
- NOW Broadband
- Date
- 2023-07-01
- Comments
-
Woeful. Awful. Worst decision to move to Now. Terrible router makes the whole thing unbearable. Stand at the router you’ll get fast download - move two metres away or try and connect multiple devices and you’re wasting your time. Apple devices - forget it. Just terrible. As others have said - polite but disempowered customer service staff who can’t help. Avoid at all costs
- Location
-
- Location
- Ipswich
- Reviewing
- NOW Broadband
- Date
- 2019-04-16
- Comments
-
I was trying to join Now Broadband but they could not get my address correct. It was shown in three different ways, two of which were incorrect so I tried to get it altered. It took 25 minutes to speak to someone. I then decided that this really was not for me and called the Cancellation line. After 53 minutes, yes 53 minutes I gave up. If this is for new customers I hate to think what it is like for current customers.
- Location
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- Location
- Midlands
- Reviewing
- NOW Broadband
- Date
- 2023-03-03
- Comments
-
Had the service about a year and it’s never really worked well. I use a network extender to try to generate a strong signal but still drops in and out .
I won’t be renewing.
- Location
-
- Location
- kingston
- Reviewing
- NOW Broadband
- Date
- 2022-06-05
- Comments
-
Good speed but signal drops off rapidly compared to BT and Plusnet routers. Unreliable on large downloads.
Only 2 ethernet ports - just too few.
- Location
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- Location
- Northern Ireland
- Reviewing
- NOW Broadband
- Date
- 2019-06-05
- Comments
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No contact phone numbers (that work)so no one to contact; so no customer services = they don't really want customers; as seemingly wrong information on their web pages there's no way of clarifying.
- Location
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- Location
- Robina, Lanjeth
- Reviewing
- NOW Broadband
- Date
- 2020-05-21
- Comments
-
Poor reliability and speed, despite my best efforts and those of Openreach to sort the problems!
- Location
-
- Location
- St. Austell
- Reviewing
- NOW Broadband
- Date
- 2023-02-27
- Comments
-
Been with now for 3 years 1st year all good, 2nd and 3rd year speed slowly got worse then constantly dropping out time to move on to another isp
- Location
-
- Location
- Haywards Heath
- Reviewing
- NOW Broadband
- Date
- 2023-01-16
- Comments
-
Overall I've found my Now Broadband has been fairly reliable and fast. I have been with Now for 3 years and they continue to provide some of the most competitively priced broadband on the market, which for the price performs very reasonably! I only once have had issues with my broadband, which was sorted quickly by their customer service team who seemed to genuinely want to help me.
- Location
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- Location
- Fife
- Reviewing
- NOW Broadband
- Date
- 2023-04-09
- Comments
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Still waiting to be connected (9/4/23). Was due to be connected (28/1/23). They send me an email every few days to shift the blame to Openreach. Terrible service. Do not use.
- Location
-
- Location
- Emsworth
- Reviewing
- NOW Broadband
- Date
- 2019-10-13
- Comments
-
Absolute rubbish company. Installed Wednesday and been off and on ever since. If you use their online form nothing happens, if you call them expect 30 plus minutes of muzak. My advice is don't ever consider this company for any kind of broadband supply.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-11-15
- Comments
-
I have never received even close to 40mbps which is well below expectations. When I raised this with their customer service I noted three strange occurrences - a. Their email responses to my queries were always answered by the same individual (strange?) b. within minutes of EVERY one of my email questions my internet connection failed for about 15-30 minutes (too regular to be a coincidence) and c. They maintain that if I change ISP I will lose my landline number??? ALL VERY STRANGE...
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.