NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.4 stars
  • Customer Service
    2.6 stars
  • Speed
    2.5 stars
  • Reliability
    2.4 stars

Based on 300 customer ratings since 2021-12-04 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

465 Customer Reviews over 12 pages

  • Reviewer
    Location
    Dundee
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Read a lot of bad reviews on this site so was a bit worried because I had already ordered a switch. This is not the first time I have switched providers over the years so I expected a loss of phone and internet for a few hours. 9am this morning, switched over, no interruption to service and getting max speed. Early days yet but happy customer.
  • Reviewer
    Location
    Ulverston
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TERRIBLE WIFI SIGNAL.
    I signed up for superfast fibre optic with a guaranteed speed of 62 meg but lucky if I get half of that, the signal doesn't reach around the whole of the house (small terraced house)or into the back garden, I actually get a better signal from the neighbours wifi 3 door up. I contacted the so called customer services and after 20 minutes I finally got through to a very uninterested rude lady who had me running tests all day in different parts of the house, she did ring back the following day as promised but then went on to tell me wifi signals could not be guaranteed, I was sat right next to the router, I insisted they sent out a better router but they just sent the same one again and said if this one doesn't work I will have to buy a booster. I wish I had read all these reviews before changing over to this sham of a company but I am now stuck with them for the next 12 months, don't make the mistake I have made. DISGRACEFUL CUSTOMER SERVICE, TERRIBLE PRODUCT, AVOID AT ALL COSTS,
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have NOW TV wifi installed. Which necessitates a landline. They said they would send an engineer, but hey never did and when I called, I was told they had already hooked it up. Not! They then sent out a BT engineer a week later and got it working.

    I got my statement and there were about 30 calls made to Angola. The date of the calls happened between the time of the first installation date (when the line wasn't working) and the second installation date (when the line was sorted correctly).

    We obviously wanted the call charges taken off and NOW TV escalated to their manager and came back w an offer to take £10 off the bill! Why in the world should I pay for calls that were made by someone else when the line was not functioning.

    All of this took literally hours of calling NOW TV, waiting for one person after another and that's their resolution?
  • Reviewer
    Location
    Basingstoke
    Reviewing
    NOW Broadband
    Date
    Comments
    Totally agree with all the comments on here broadband keeps dropping out when it works at all and all they say is there is something wrong with your setup customer service is a disgrace don't use them
  • Reviewer
    Location
    Basingstoke
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What an alful company keeps dropping broadband and when you do get a signal so slow forget about customer service all they keep saying its your fault, funny it works fine with other companies. Then they have the cheek to charge you to leave early
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I thought I had experienced bad customer service before, but then I had to deal with Now TV broadband customer service and realised how good everyone else is compared to them! Honestly the worst I have dealt with and I spoke to them on 4 occasions on one day. Incompetent, apathetic, and not able to do anything to resolve a situation. AVOID AT ALL COSTS.
  • Reviewer
    Location
    Lancashire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking wifi signal from the hub 2.sat in same room as router and the signal is poor. Go into another room and its loosing signal and not fit for purpose
  • Reviewer
    Location
    UK
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    IMPOSSIBLE to contact CUSTOMER SERVICE.
    Now are ok until something goes wrong. Avoid them or suffer stress.
  • Reviewer
    Location
    Blackpool
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolute and utter garbage. I had to dismantle my telephone socket for the connection to be made, fitted it yesterday ,todauY I find that the phone calls are being screened, i.e. press 1 to tallk to the person calling. Called the help centre, they are as bad as SKY to get to talk to someone,they then left me on hold, and then cut me off, phoned again, "we can,t do anything" what a complete and uttershambles, no wonder they are so cheap
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've had them for two and a half years and it's been the most reliable broadband service I've used. I've had to restart the router six times or so in this period and that's pretty much it. Not straight-forward to find the contact phone number but this is similar with everyone these days.
    I'm sorry that they don't offer service where I'm moving.
  • Reviewer
    Location
    Sedgley
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was meant to have my internet installed 2 days ago but there was a problem with the connection,another engineer was meant to come out yesterday but no one turned up,I then called customer services which they then say 7-10 days for someone to come out,this isn’t good enough,I logged a complaint which I am still waiting for a manger to call me,someone needs to get in touch today and I want my internet sorted asap
  • Reviewer
    Location
    Nottingham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have been with them a while and I did speak to them about year ago but got sucked into carrying on with them as they could tweak things to improve quality but like many others I get a daily workout going to my tv and rebooting it or walking to my kitchen to reboot router. My contract is up and I am a bit ancient so really find it hard work sourcing new supplier and then following necessary protocols to get everything up and running. I agree with all the criticisms……it s not a supplier that I can recommend.
  • Reviewer
    Location
    Watford
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Don't fall for the low price of this provider. The internet reliability is really bad. I have been with them for nearly two years (only because I had to choose between Talk-Talk and Now-Tv, as better providers are not available for my flat), and for those two years, my everyday routine is to reboot the router. The connection drops multiple times per day. Gladly I am moving to another area, leaving Now-Tv behind. Won't recommend them unless you have no option.
  • Reviewer
    Location
    Hounslow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse service every in the UK... 1 month and still I don't have internet.... Horrible service
  • Reviewer
    Location
    HOUNSLOW
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse Service provider..... One month it take for the engineer to install the internet....
  • Reviewer
    Location
    uk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    When I started there were no problems, but my contract was coming to an end I foolishly gave them the opportunity to retain my custom. Speaking to the advisor they agreed to match the new customer offer.
    Unfortunately they want to charge me more, I have written and spoken to them to get it resolved they are not interested.

    I have tried to leave and retain my number but its company policy to refuse to port a number, so when you leave you loose the number.

    They do not want to give a recordable means to communicate so they can claim nothing was agreed, then again you submit via their web form and nothing happens either.
  • Reviewer
    Location
    Wheddon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    Comments
    My flatmate and I had been waiting for 2 weeks for an engineer to come to sort out our Wifi. The engineer came and from what we thought sorted out our WiFi and we had successful WiFi for 3 days before it was cut out without warning. After spending 2 hours on the phone to NowTV to try and get this sorted all they did was pass the blame onto openreach and tell us we would have to place another order and wait another 2 weeks for an engineer to come out. I then contacted openreach as well as complained online on the openreach website, eventually after another 2 hours to be told (with an explanation as to why) that it was NowTV who didn't complete the final stage of the setup process of our broadband leading to automatic cancellation and I have this confirmation in writing. When phoning NowTV back to tell them this, instead of trying to resolve the problem for us, all they said was that they shouldn't have been allowed to provide us with internet as there was no space on the line, again passing the blame onto openreach. We also had 3 days of successful NowTV broadband before it was cut out so I highly doubt this to be true and it is probably another one of their excuses. I urge anyone, don't be fooled by their cheap prices because you won't even get the internet you pay for, as we still haven't with the total wait time now being a month with a likely further 2 weeks for whatever broadband provider we choose instead. NowTV are a disgrace and I won't be using them again.
  • Reviewer
    Location
    Torquay
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute **** show, there was a 3 week wait for an engineer, he couldnt find us. We tried to rearrange but the day befopre he aws supposed to arrive our order got cancelled. I only found this out by calling their customer service department to check they were coming. I then made a new order which was irritating but the time to set up wasnt too different.

    I call them today to arrange an engineer and my order was cancelled 3 days ago without any notice or information being sent to me.

    If your home or space is remotely hard to reach dont bother with these guys.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Absolute shambles, won't port your number if you move. After moving the broadband started on time but 2 weeks later and still no working landline.
  • Reviewer
    Location
    Liverpool
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have never known anything as bad as NowTV fibre broadband. I have completed the troubleshooting with customer service and it didn't improve anything. The maximum speeds I am recieving are around 14mb but generally much much lower when I am paying for 38mb fibre and it seems to completely cut out constantly making streaming catch up TV or Netflix near impossible.
  • Reviewer
    Location
    UK
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    STAY AWAY!! Worse broadband ever. I have been with Sky and EE before. Never have the experience of every 5 minutes internet cuts out like Now TV. If you want to call for service, you need 2 hrs to wait for someone to pick up.

    NEVER AGAIN. STAY AWAY from this broadband. Buy cheap buy ****.
  • Reviewer
    Location
    Sheffield
    Reviewing
    NOW Broadband
    Date
    Comments
    Change you extra without warning and hard to contact them to find number and when you do get through to then they no help also should get 36mb speed but most of time get less like around 24mb sometime even 17mb will be ringing again about that this time absolute garbage disappointed with it.
  • Reviewer
    Location
    london
    Reviewing
    NOW Broadband
    Date
    Comments
    horrible customer service. staffs are very inpatient. we should have done some research before choosing nowtv, just found out many customers share similar experiences as mine with Nowtv. over 5 weeks without internet. every time we call they blame openreach.Be wise guys, do not choose Nowtv!!!
  • Reviewer
    Location
    Newcastle
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AT ALL COSTS
    I have been with nowtv for almost 4 years and never had an issue however, my Internet has stopped working in my bedroom, 10ft away from the router. I've had this problem for a week and have had an engineer out and been on the phone several times regarding this matter. Each time it appears to be fixed then a few hours later, not working again. Today I've called back up as Internet isn't working again to be told there's nothing they can do and that I'm to purchase a booster which may or may not work. The "gentleman" I spoke to raised his voice at me and told me no one else could help me. I had to terminate the call and be put on hold for an additional 35 mins to speak to someone else. AVOID AT ALL COSTS
  • Reviewer
    Location
    Pimlico
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give negative star, I will
    For 3 days I haven got my broadband set up and I called, calls are cut off
    I wish I could have other choices

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.