699 Customer Reviews over 18 pages
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- Location
- Worthing
- Reviewing
- NOW Broadband
- Date
- 2019-10-03
- Comments
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This was quite frankly the worst customer service I have ever experienced.
I signed up in August. It is now October and I still haven't everything sorted. After 2 engineer visits and countless phonecalls my account was cancelled without consultation.
Avoid at all costs.
- Location
-
- Location
- Crewe
- Reviewing
- NOW Broadband
- Date
- 2022-08-01
- Comments
-
Have had Now Broadband on and off for a few years. The transition to them has always been straightforward and their Fibre broadband has worked well for streaming/gaming. Never had any need to contact customer services.
- Location
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- Location
- Wiltshire
- Reviewing
- NOW Broadband
- Date
- 2019-10-12
- Comments
-
Super slow broadband, when there is any internet connection at all. WiFi only works if you sit within 30cm of the hub! Absolute rubbish, will change provider asap. Other people in the area with different providers seem to have no problem, which tells me all I need to know.
- Location
-
- Location
- Wiltshire
- Reviewing
- NOW Broadband
- Date
- 2019-09-09
- Comments
-
Really wish I had read the reviews before signing up to this. The broadband is almost unusable, it drops out every couple of minutes. To use the WiFi I have to sit next to the router, might as well have a wired connection. Customer service were excellent when I was ordering the service, but when trying to complain they were less so, they didn’t even answer the phone.
- Location
-
- Location
- Wiltshire
- Reviewing
- NOW Broadband
- Date
- 2019-10-13
- Comments
-
Avoid at all cost. Semaphore would be quicker and more reliable. Internet connection is intermittent and WiFi only works if you sit within 30cms of the hub. I will ditch this provider as soon as my contract ends.
- Location
-
- Location
- Poole
- Reviewing
- NOW Broadband
- Date
- 2022-05-12
- Comments
-
Ok so no, it's not the best broadband I've ever had but it gets the job done. I live in a small flat and there are still issues with coverage. What I must say though us their customer service has been excellent. They answer straight away, give clear and helpful advice and are just open and honest, I called around 4 to 5 times in total with several different queries and every person was excellent. Very good price, shame they don't supply my new address! No hassle to cancel at all 10/10 service - thank you! Keep doing what you're doing
- Location
-
- Location
- Poole, Dorset
- Reviewing
- NOW Broadband
- Date
- 2022-01-17
- Comments
-
Firstly I will say I have not yet switched so that I cannot comment on Speed and Reliability.
I am in the process of switching to NOW, butt after reading the awful reviews I rang up to cancel in the cooling off period. Upon calling them, they picked up straight away, Kara I believe was the ladies name, very polite, very helpful, informed me that the team I needed weren't yet online and offered to call me back once they were in for me to complete my request. As promised, I received a call back and she put me through to the relevant team. Around 2 minutes wait or so, a chap called Jamie answered. I raised my concerns about the poor reviews in particular the router issues, he was informative about the speed I could receive and that all of the providers would have to go through the same lines. He reassured my that I can try the service for 31 days to see if I would be satisfied and also threw in the entertainment package upon request. I am aware that they are the sales team and the goal is to keep me, but I think it is fair for me to give them a try for myself as my experience has only been positive. The other reason I like them is that there is no fee for moving house as we may be doing in 6 months. I will look forward to updating the review once connected but I have to say well done so far, certainly service leaps and bounds ahead of virgin and talktalk! To be continued...
- Location
-
- Location
- Sudbury
- Reviewing
- NOW Broadband
- Date
- 2024-01-11
- Comments
-
Genuinely one of my biggest mistakes getting this network. My flat is tiny and it hardly reaches my bedroom. Wouldn’t recommend.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-08-25
- Comments
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I always go for the best package available in my area and unfortunatley, my outdated street only had now as the best option. I was mis-sold their broadband package and when the engineer turns up to install my broadband he says it cannot be activated until another openreach engineer comes to service my street cabinet. No date given, complete ambiguity, I decided to cancel a few days later and go with someone else as I knew that this issue could go on indefinitely. Skip the hassle and just pay extra for a smaller, independent firm (if you can afford it). It saves you so much time and hassle in the long run.
Ultimately I've had to wait anorhy two weeks until the new company could install my broadband and I've been without internet for a month in total because of Now's incredibly poor service
- Location
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- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2019-11-26
- Comments
-
Router is seemingly useless outside any room it’s in. Speed is as advertised so can’t really complain there. Customer service is ridiculously bad. I submitted a complaints form two days after installation (bearing in mind I had a 2 week period available to cancel with no charge or repercussions) and they contacted me after 18 days!
Hilariously bad. If I weren’t moving again soon I would’ve cancelled after day one due to bad router.
- Location
-
- Location
- Buxton
- Reviewing
- NOW Broadband
- Date
- 2023-10-27
- Comments
-
Bad! Terrible! Not fit for purpose!
Not only is their broadband laggy and drops connection several times a day, almost all the time in a gaming session. The reach of the router is terrible! And as if all that wasn't bad enough, they take money from your account without hesitation, sometimes up to 3 times within a 30 day period! And if they take a payment complete off their payment schedule , and you don't have funds to cover it, they soon threaten to cut you off!
Definitely the worst isp I have ever had the misfortune of signing up to!
I'm currently trying to leave Now, I have been for the past 6 weeks, all the while they won't relinquish my landline to the next isp! Never have I ever had any issues swapping before, even the customer service rep at the next isp have said this is a regular occurrence with Now, my guess is trying to bleed customers for as much as they can! My advice would be to absolutely avoid this company, they're cheap for a reason! Worst company ever! Worse that Three!!!!
Trading Stanards & Financial ombudsman here I come!
- Location
-
- Location
- Bath
- Reviewing
- NOW Broadband
- Date
- 2022-05-24
- Comments
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Ever since moving into my house I've had intermittent connection issues. The process of diagnosing them with Now has been exceptionally painful. They make it as difficult as possible to reach the customer service and technical teams, and so far (11 months) the issue has not been resolved.
Now has consistently been difficult and are uninterested in finding the problem, even going so far as to say full internet dropouts are cause by too many connected devices. Surely a modern router can handle a few phones, two desktops and a few laptops? Either way, the issue still persists when just a single pc is connected via ethernet cable.
I take every opportunity to convince friends and family to avoid their service, but for most of my neighbours who also use Now don't need much convincing.
- Location
-
- Location
- wolverhampton
- Reviewing
- NOW Broadband
- Date
- 2019-09-21
- Comments
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all fine till the go live date. internet was working but phone line wasnt. phoned customer service. spend 30 mins on hold. someone with a very strong scottish accent answered. he didnt understand me so instead of passing me to someone who does. he just hung up so had to sit on hold for another 30 minutes. they tested the line and said it was working fine. yet it wasnt working at all. they couldnt arrange an engineer because their systems were down. also when signed up was to a deal where i get sky cinema for £7.99 instead of £11.99 per month. i did not receive this offer at all. nobody at customer service could seem to tell me how to apply this. awful experience with them. stay well away
- Location
-
- Location
- thomas
- Reviewing
- NOW Broadband
- Date
- 2023-07-22
- Comments
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overall poor. Broadband doesn't reach all rooms even with extenders (only live in a three bed semi so really shouldn't be a problem). poor speed, apple devices don't work well with it either for some reason,
I would not recommend them and will be leaving as soon as our 12 months contract is up...very soon!
- Location
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- Location
- Brighton
- Reviewing
- NOW Broadband
- Date
- 2023-10-24
- Comments
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Very poor experience, they were supposed to connect me but unable due to no BT line, still activated account and have been charging me for a service I physically cannot use and are refusing to reimburse money taken for same. Will be contacting CISAS seeking satisfaction if they don't sort it out.
- Location
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- Location
- Lancaster, UK
- Reviewing
- NOW Broadband
- Date
- 2022-12-20
- Comments
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I can't believe what I just heard. I've had no internet since Saturday. I had to tell them this. I spoke to the customer care team and two different experiences: the employee in India was fantastic, the one in England offered no help other than to start all over again.
The Indian employee arranged for an engineer to come today. I knew that would never happen anyway but I hoped, for the sake of my elderly mother, who is now cut off from her grandchildren remotely.
Turns out that the call for an engineer was never even recorded and the English employee told me to ring back tomorrow and start the whole process again.
Save your money and opt for youfibre. I was an idiot.
- Location
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- Location
- Salisbury
- Reviewing
- NOW Broadband
- Date
- 2023-11-10
- Comments
-
Surprised at some of the reviews, I’ve had Now broadband for nearly a year now and it’s always been very reliable for me
- Location
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- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2022-07-20
- Comments
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We constantly have to disconnect and reconnect. I use more of my mobile data than I do the actual WiFi because on WiFi there’s a constant loading sign! It’s just ridiculous. Look else where because it’s not worth the money and we too will be moving to another provider as soon as possible!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-09-20
- Comments
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Avoid at all costs! They’ve cancelled our order twice without consulting us! We’ve been without internet for nearly a month and they’re ignoring both emails and phone calls.
Listen to all the other reviews. Avoid like the plague, go with any other provider.
- Location
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- Location
- Newcastle
- Reviewing
- NOW Broadband
- Date
- 2022-04-20
- Comments
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I placed my order for broadband on the 8th March. 6 weeks later and I'm still yet to be connected. They don't seem to have any clue as to the problem or simply don't care. I've phone up and emailed countless times but it's like trying to get help from a goldfish. Nothing is remembered, acknowledged or followed up. I keep getting told it's a priority, so God knows how slow they'd normally be. This company fills me with despair. And to top it off, I pay for their TV packages which I'm unable to use without internet.
- Location
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- Location
- Northern ireland
- Reviewing
- NOW Broadband
- Date
- 2020-04-23
- Comments
-
I'll definately be changing after contract up. Yes great value but i dont like the way they dont let you pay direct debit. My broadband totally off from this morning nothing from them on their website twitter fb disgrace. Yes its different these days covid 19 but not hard put out something just let customers know
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2020-04-14
- Location
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- Location
- Greater Manchester
- Reviewing
- NOW Broadband
- Date
- 2022-09-21
- Comments
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Awful Download speed, below average speed even with wired internet/Ethernet cable, often goes down, including during the day, all in all Virgin Media is 100x maybe even more faster, reliable and much better overall than this.
- Location
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- Location
- Cheshire
- Reviewing
- NOW Broadband
- Date
- 2021-11-19
- Comments
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Advertised at 63mbps, only guaranteed at 33-25mbp!! And, guess what, that's what you get.
The router is so weak the wifi signal cannot even get 6 feet outside of the room where it is without dropping to 6mbps.
Drops signal all the time at peak times, customer service do the usual round of, it's not us it's the line, engineer appointment, new router, boosters, separate router, TP links, tried them all.
Only thing that is worth congratulating them on is being better than Talk Talk!
- Location
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- Location
- North London
- Reviewing
- NOW Broadband
- Date
- 2022-12-05
- Comments
-
They do not tell you that you must have the phone from the same provider as your previous provider. Mine were two different companies and they cancelled my order without telling me. VERY bad customer service
- Location
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- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2023-08-01
- Comments
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Never actually got broadband from them. Ordered mid July and router never arrived. Checked order 2 weeks later and order had been canceled. No email or contact from them. Customer service are lovely once you’re through to them. Cut off after 20 minutes and then 44minute wait in queue. Informed that the process had to start from the beginning so, another 2 weeks, one of which I’ll have no broadband. Maybe I’ve dodged a bullet ? Let’s see if I get my fiver back.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-29
- Comments
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Don’t even think about it!! You may see it has the best deal in the market but also get ready to have the worst experience in your life. Full of lies as mentioned with most customers and also provide you the lowest speed with premium price. Forget to watch movies or TV in Full HD, their connection is so rubbish!! I was promised for 64MB and received only 7MB( we are in 2023 and I had better connect 15 years ago)
Customer service- an absolute nightmare. The rudest people on this planet. I was also told the engineers don’t know their job as the phone operators know more. Wowww!!
Thank god I managed to change my broadband provider.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-11-20
- Comments
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Now Broadband are the worst company I have ever dealt with. Continuous lies and false promises – blaming any error on Open Reach but not offering more explanation. Circling back on errors that I had known were fixed. I spent a month trying to get online, in the end went for BT who got me up and running immediately. Now Broadband customer services were extremely patronising and unhelpful. Their answer is literally, we will let you know in two weeks when there is an update... not if you will go live... if there is an update. Just the worst experience. Avoid at all costs!
- Location
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- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2019-07-21
- Comments
-
Their broadband is the worst on the market. It is even worse than TalkTalk and that is really saying something. Even loading a webpage takes forever, and forget about streaming Netflix or Prime. It is pot luck as to whether you can even log into them. Never ever again will I use this company, so unbelievably disappointing. They do not have enough channels to run their broadband through so you sometimes get on sometimes not, and their routers are weak and wet, so the signal is ridiculous even in a small house its a weak signal.
- Location
-
- Location
- leicester
- Reviewing
- NOW Broadband
- Date
- 2018-12-04
- Comments
-
bloody awful bunch. they say they will install you on x, call you to cancel, make you wait, don't contact you, you call them, wait for 40 mins to get through ,they say there's nothing you can do, wait some more ... honestly they couldn't give a toss about their customers.
- Location
-
- Location
- Angel
- Reviewing
- NOW Broadband
- Date
- 2018-12-06
- Comments
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Disgusting. Don't care about customers at all. Been trying to get internet installed since September and it's now December. Moving to another company. What a waste of time!
- Location
-
- Location
- Sussex
- Reviewing
- NOW Broadband
- Date
- 2023-08-26
- Comments
-
Awful customer service, there was a problem with the order and they didn't think to tell us. Avoid.
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2020-02-12
- Comments
-
I just renewed for another year. My bill went up after the end of my introductory year. I Couldn't be happier with the outcome of my call. A five minute phone call reduced my monthly bill to better than I was paying before, they refunded the difference from the previous month and threw in 6 months sky cinema.
If I ever need to speak to customer service I have always found it quick and easy to get hold of someone, no endless loops of robots. Always get through to an English speaking person able to understand me.
Never had any issues with connection or speed and I am on the middle package.
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2017-05-19
- Comments
-
I am super happy with now tv. I was worried about performance when i picked broadband company, I picked now tv because they had a rolling contract for fiber.
- customer support is the best i ever experienced. Royal mail lost my router, they shipped me a new one the same day as I called. I called a second time and asked for about the router configurations and they deducted 5£ from my bill, I didn't even ask for it.
- speed is what they promised. I have the 38 mbps package and speeed test say 36.2 mbps.
I haven't even tried the channels yet. +I use my own router btw, they don't support it, but if you google around you'll find info of how to do it)
Best provider I ever had.
- Location
-
- Location
- Cleckheaton
- Reviewing
- NOW Broadband
- Date
- 2023-06-08
- Comments
-
Great speed and reliability
- Location
-
- Location
- leicester
- Reviewing
- NOW Broadband
- Date
- 2019-07-18
- Comments
-
Dire Dire speed. Went from EE to NowTV as thought Sky are renowned for being good! Unable to use PS4 as speed is sooo slow. Phoned customer service and told to buy a booster.......why should I if EE could provide perfectly the service? NowTV credited by account £20 to buy the booster but I am not happy and will be leaving after my 12 months and if more problems will just leave and take the hit!!
- Location
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- Location
- Tadworth surrey
- Reviewing
- NOW Broadband
- Date
- 2018-11-05
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-08-10
- Comments
-
WiFi is absolutely terrible, service even worse, keeps dropping out every few mins , really useless at trying to get it fixed, don’t go with this service it’s just not worth the hassle
***** DO NOT USE ********
- Location
-
- Location
- Middlesborough
- Reviewing
- NOW Broadband
- Date
- 2019-07-04
- Location
-
- Location
- Wirral
- Reviewing
- NOW Broadband
- Date
- 2021-07-07
- Comments
-
Switched to these as had NowTV account and comparison website suggested that they would be faster than ordinary broadband. What a mistake, had issues with data protection, shocking customer service and highly unstable broadband and router. NEVER GO BACK
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.