NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.4 stars
  • Customer Service
    2.6 stars
  • Speed
    2.5 stars
  • Reliability
    2.4 stars

Based on 300 customer ratings since 2021-12-04 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

465 Customer Reviews over 12 pages

  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Things that have gone wrong:

    1. NowTV misdelivered my router, by spelling my name wrong.
    2. Openreach engineer could not connect our house to the fibre cabinet on the first visit.
    3.Open reach engineer did not escalate the issue to NowTV. Instead job was falsely marked as 'complete'.
    4. Upon our followup with NowTV, they realise the job is not complete and aim to schedule an engineer within 3-5 days.
    5. There has been no attempt to address the issue of the late connection or the false updates.

    Where possible, go with a better supplier. My prior one is hyperoptic, and their service was fabulous.
  • Reviewer
    Location
    Dumfries
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Now tv have consistently failed to collect direct debit payments. After 6 months of this I eventually changed bank accounts. Today they have collected their payment. For the last few months the Internet stops working for upto an hour around midnight. Ive been fobbed off with 'System updates' 'denial' 'manager to call you back and 'You could always go elsewhere'. Its frustrating, the website is as friendly as a hangry guard dog, the line check useless! It needs working internet to test line issues, so if there's no Internet connection, it cant test anything! getting in touch with them takes the tenacity of a bounty hunter & the realisation that you need more magic than Disney to get a phone number out of that website & instead have to Google 'Speak to human NowTv'. Once you get through, the staff are good its the crazy Nowtv frame in which they work that is the issue. Nowtv don't do good will,apology or rectify mistakes permanently. The same issues happen each month. Tonight Internet went off at 23.54. It finally came back on at 00.44. Tomo I will battle to contact them again, they will in turn show me these actions are the definition of insanity. Time to change companies.. Id recommend teasing that hangry guard dog with a big steak a better idea than choosing them as your Internet provider, dont do it!!
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company has the worst customer service experience ever! They lie to you, the never, ever fulfil the promise of callback. Swear if I wasn’t in contract I’d be off. They obviously train the staff to be blatant liars. Worst service and it’s as bad as what seems like dial up broadband! The company is an embarrassment
  • Reviewer
    Location
    Fallowfield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We are students and have had a really bad time with this broadband. It constantly cuts in and out, we have rang up 7 times and it still hasn’t been repaired and are really concerned as exams are coming up and we really rely on internet. We have been promised products to improve the signal twice and have not received them, and keep getting told we will be called back and never are. Really disappointed.
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Now let themselves down with the old routers the provide. Had issues since day 1 (multiple connection drops) which were never related to the broadband supply coming in, but devices connecting to their hub/router (basically if more than 4 things are connected at once you risk issues). I’ve had replacement hubs, long phone calls to tinker with settings, openreach visits to relay cable…you name it, but still the cutouts remain. Considering we work from our home this is a big problem! After 6 months we finally decided to switch elsewhere!

    If you’re a casual user, you might get by without issues - otherwise if you do you’ll need a better router, and Now won’t tell you which other router models work with their setup.
  • Reviewer
    Location
    Dorset
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have had absolutely no problems with Now broadband, There customer service staff are mostly based in Ireland are always very friendly and helpful. Speed is great no issues or any dropouts. Been with them years at the end of year year prices goes up they send the reminder out and always offer me a new contract at the same price or lower. Highly recommend you try them as they offer a 30 day cooling off period where you can change you mind which i really liked when first signing up.
  • Reviewer
    Location
    Berkshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I was a returning customer to Now Broadband having previously not had an issue with them, however if you're a returning customer they cannot link your email address to your account as your email address will be linked to the original no longer active account. I have never experienced this problem at any other company.

    I pointed out that it is illegal to take payment from anyone without first providing an invoice, but this doesn't seem to bother them in the slightest and their only solution is for me to create a new email address just for them. I don't see why I should inconvenience myself to help them not to break the law. They just shouldn't break the law.

    Anyway, whilst that argument has been ongoing for 10 months, last week my Internet became intermittent over a 2 day period... 2 green lights, middle light flashing orange. Advice online suggests this is a fault with the line, but when I rang I spoke with the most unpleasant customer service agent whom suggested the plan I had was only strong enough to connect one mobile phone and wasn't enough to stream TV on. I had used the Internet for just that for over 2 years without incident so I a) don't see why it would suddenly cause a fault and b) cannot believe any Internet provider has a plan only strong enough for a single mobile phone and nothing else.

    The customer service agent was so horrifically rude to me that I actually believe Now Broadband cut me off to get rid of me.

    I now understand why they are in no hurry to solve the email linkage issue - its because returning customers is a myth for this company. Nobody goes back. Definitely nobody should.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had a good start with fast delivery and fast set up. Then it all went down. Very slow internet to a point I couldn't get to the website for help. On the phone, they tell you everything is fine and they lie on the delivery speed. After many complain, they came up with the excuse that they deliver broadband to the socket, the rest is not their business .... yes it is as it is their box ! Don't bother!
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please never go to now broadband,I started with them 24th june19 already decided to leave by 24th July 19.What speeds they promise you won't get but loads of excuses with no sense,telling you how to suck an egg.
  • Reviewer
    Location
    Bristol
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really bad customer service. Took almost two months to get me connected. They don't have a tech support line so getting issues resolved is a nightmare. Also, they will scam you out of any cashback from Quidco etc.
  • Reviewer
    Location
    Devon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give -100 then I would. Placed an order. Asked for the service to be supplied in my new home, but the hub to be sent to my current address. I wanted to have the hub arrive at my current address so I would be able to accept the delivery and have my internet available for the day I moved. Apparently they did this. I logged in to check on the hub delivery and it was being sent to my new address, 503 miles away. Called to have the address changed. Clearly that was stupid of me to think that was an easy fix. Had to cancel my order because the hub delivery address could not be changed!!!!!!!!! I was told if I placed another order, my internet active date would be 6 days later to what I had ordered. That is utterly idiotic considering my date was already booked. Ended up complaining. A manager was supposed to call me today, but obviously that was far too much work. Called just before 5 to find out when the manager would call and I was told I could get my chosen date. Placed another order. Then I got an email with them delaying it 4 days. Called and complained again. The agent, for the third time, requested a manager to call but he could not amend my active date. Again I cancelled. BT can get me online the next day, and I do not get why it was impossible to change my hub delivery, nor keep my original date. Apparently the manager who couldn't be bothered to call me today will call me tomorrow. I have a feeling hell may freeze over first. If they are this incompetent in placing an order, I've had a very lucky escape. I would rather pay an extra £5 a month to BT than deal with this incompetence, inconsideration and pure ignorance. Good riddance.
  • Reviewer
    Location
    Leamington Spa
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    So far I'm very disappointed with capabilities of Now broadband service.
    I already had a "Nowtv" box and thought it would work really well with Now broadband, it does not. The box performance is very slow compared to previous broadband supplier which surprised me.
    I'm having trouble even getting in touch with Now broadband, beginning to wish I'd never changed
  • Reviewer
    Location
    Wirral
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It took me 2 months and I am still in the midst of a long process getting back my refund with them. After purchase, the box cam very quickly but there is no internet connection on the day it suppose to go live. Waited for 5 days, customer service is very poor with a lot lapses in communication. Get different instructions every single day and none of them works out as promised. Cancelled on day 5, and thought that was it but no. a month later and our refund is still not with us, called several times again with different instructions, message and timeline. Asked us to wait another month and we will get a full refund. Mid October, sent an email to charge us for early termination fee, which is more than the broad band we subscribe to. So without using their data once, i was charge the first month and now issued another letter for an early termination fee when we cancelled within the cooling off period. Called again several times, again different messages. Reassured us that is an autogenerated email and don't worry about it. Refund will be done in November. November, not surprise we got charged AGAIN. We are fuming by now and the customer services are just completely unreliable. Called again this morning and hope to get all the money refund in next few days. But this again, might be one of many promises that they can't keep. I just want to cut this relationship with nowtv asap. Wasted a lot of our time and causing significant inconvenience. Took me 2 months to decide to put it here, hope to save you from your time and unnecessary stress.
  • Reviewer
    Location
    Howard
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    So far so good with NOW . I got myself mixed up when I left Vodafone and changed to NOW due to the Vodafone high prices and they wouldnt reduce them despite loyalty over several years. However put myself through purgatory trying to get my mobile changed to Tesco as NOW dont do mobiles. still not really sure what I an paying or what is included but the staff in Derry NI seem very pleasant .
    So time will tell when I find out more ! I am 80 and drilled to not expect too much from the newish technology all around us. It was better and simpler 10 or more years ago.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered their broadband and phone service several weeks ago and given a date for telephone and broadband to go live. Had already cancelled my previous internet provider 4 weeks earlier. On the day my services were due to go live - nothing. No broadband and no phone line. As I had not received any communications from them informing me of any problems with the installation date, I was told that there was a problem with Openreach and that I would not be getting my phone and broadband service and that I had to ring their Sales team and place a new order. I was left with no phone and internet service for several weeks and had to go back and re-subscribe with my previous internet service provider. Don't waste your time with this company's very poor service. They are unprofessional, unreliable, poor communicators, and very much 'second rate' They also have not returned the £5 router fee that I paid them in advance = maladministration.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Shocking company. Would not recommend. Waiting weeks for broadband and then it was cancelled, no explaination, can’t tell us why. Have to replace order and wait another two weeks. Told multiple times we’d be called to be updated, never was contacted by them. Had to wait on hold for over an hour every time. Shocking
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I really wish I didn't enter into this contract, it was the cheapest on offer and I took it. Thinking what difference can there possibly be between the providers?

    The price is good, for the deal period only. The router is very poor - you will find yourself wanting to get yourself a new one (£60+). The wireless range is abysmal, doesn't cover even a small 3 bed home with the router in the middle. Want to use it in the garden? Forget it.

    However the major problem with Now TV is the connection reliability. It frequently drops out, then you can't connect for another 5-10mins - you spend time at the router, resetting and playing with settings and no change. Then slow speeds for periods of many days.

    Don't get me wrong, we had periods of a month with no issues. However over the 12 months we have used Now TV, we have had 10 periods of between 3 and 10 days - with frequent drop outs throughout those times. Along with not being able to connect, and we live in an area where mobile signal is not the best so we rely on it.

    I have read many reviews reporting the same issues on connection dropping out. Its not an isolated situation.

    Customer service is poor, waiting times on the phone are long. Not particularly helpful when you finally do get through. Problems persist anyway.

    I'd say, stay far away. Its better to pay twice as much and get reliable internet than this nightmare.

    Go with Plusnet, EE or BT. The first 2 aren't much more expensive and from reviews seem to be far more reliable.

    Don't cheap out on your internet, DO NOT USE Now TV - you will regret it when those periods of constant disconnects and poor connection speeds arise - while your waiting the 12 months until you can move without paying a fee.
  • Reviewer
    Location
    west midlands
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    signed up and excellent communication bordering on harassment for a few weeks leading up until installation day , apparently there was an issue with the socket for fibre broadband in the main signal box up the road even though he was an enginear he admited he has no idea what to do so the engineer said i will still get broadband but at a lower speed - LIES! no communication from now tv as soon as things went wrong . rang helpline and told we will answer ur call in under 5 minutes - LIES! actually had a wait of 15 . spoke to a northern irish gentleman eventually that was totally uninterested in the situation bordering on being rude saying i would receive a call from the back office team within 72 hours -LIES! after speaking again to someone today who was actually really pleasant i was informed they will not actually call u they will just send u an email in 3 days time .- LIes! the helpful rep today actually said the account is up for review in 4 days not 3 ! essentially if something goes wrong u are left hanging with very poor communication and them passing the buck to bt openreach or there back office team that u cant actually talk too! . i saw the price and thought its owned by sky so must be decent but up until this point have had a terrible experience with very little communication probably because i havent paid my monthly bill yet so they dont care. im sure some people have had a good experience but read the majority of the reviews this honestly is a very poor company with very poorly trained teams in charge .oh and one last thing i signed up for 25 pound a month fibre broadband which included line rental and free any time calls . guess what ? they still intend to charge me 8.40 for line rental even though no where in there 25 contract do they mention this of being a possibility of that exact price . even better than that there line rental is 7.99 so why would i be paying 8.40 ? i asked the call centre gentleman at first contact and he could not answer and adamant i am liable for this charge . i informed him ive read all 25 pages of my contract and perhaps he should read one of his company's contracts before making false legal statements . ive got no doubt someone somewhere will take legal action against this company at some point as its seems it is built on deceit . am i a disgruntled customer ? absolutely ! is everything i said true ? absolutely . use at your own risk ! and definitely do not switch provider until these jokers actually get things up and running or u will be left without internet like me with no idea when or if it will be resolved 1 shocking experience hopefully i hope u`ve read this review before signing up . i wished id checked the boundless amounts of bad reviews before i did !
  • Reviewer
    Location
    Kings Lynn
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    so far so good (three weeks), switched from origin (different review), during sign up estimated speed was 4-8Mb/s (due to line), after 10 days (settling) period speed was just below 4Mb/s and going off once a day.
    I spoke with customer services and after a few line checks an appointment was made for an engineer.
    BT engineer visit next day - changed master socket, checked wiring, got the line reset - instant 7.5Mb/s and has been stable since. Pleased so far.
  • Reviewer
    Location
    Eldon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    In May I decided to go to NOW TV from Virgin Media. I made arrangements and was due to be transferred over on 28 May. I was later informed that there was a problem and that there would be a delay (they blamed BT Open Reach!). That was a month ago. 4 further delays later, the changeover still hasn't happened. Virgin Media terminated my service and I've been left without any broadband service. I've spent hours on the phone trying to contact NOWTV. One day last week I phoned them at three o'clock and was told I was in a queue. 35 minutes later the message changed and I was told that the office was now closed and that their opening hours were 9-5 - so why cut me off at 3.40? They sent me an email telling me of yet another delay and said that if I had any questions, to reply to the email. I did this and immediately got a 'failed to deliver'message back. I subsequently tried again on two other computers with the same result. They are impossible to contact. I have asked Virgin media to take me back which they did for a £25 charge. Having spoken to trading standards, I have sent NOW TV a letter withdrawing from the contract and asking for compensation. They are awful - be advised don't use them.
  • Reviewer
    Location
    Birmingham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute circus.
    They sent contractors to set up my line, only for them to tell me that my house couldn't get broadband atall. (They were wrong!) Customer service then confirmed that my house wasn't set up for it (again wrong). I cancelled the broadband, and then a week later a different engineer turned up out of the blue (without NowTV telling me they'd booked or sent one). This engineer said he could in fact set up my house, and that they'd sent third party contractors to do the work who didn't know what they were doing.
    I still haven't received a refund for the 'set up' fee.
    -They cant even be bothered to send qualified people to set up your broadband.
    - Customer service, you have to spend ages trawling the website to find a number.
  • Reviewer
    Location
    Somerset
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Speed and reliability OK, but within a week of starting with NowTV I've been receiving a constant stream of scam calls from "Sky Broadband" (multiple landline numbers but obviously from overseas judging by the accents) claiming that my internet speed is slow and they have to update my router by getting me to download some dodgy software onto my 'phone or PC. Never had the problem with my previous provider - which leads me to question why it started so quickly after the switch? Will persevere but if it doesn't get better soon I'll switch providers.
  • Reviewer
    Location
    Glossop, Derbyshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Provision over the past year has been very good, with 14mBs download and 1mBs upload on average. Renegotiation of the deal was required as renewal cost was a steep rise. A pity they did not offer their best price in the first place! Your offer was not as good as I negotiated with NOW Broadband. Why is that? Pricing seems a bit of a mystery and your service is not necessarily the best/cheapest.
  • Reviewer
    Location
    County Down
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Broadband not working, when phoned up got no help and still not working, told them that i wasn't happy and that i would be looking else where and they just said ok, i have to accounts with these one and i will be cancelling both of them
  • Reviewer
    Location
    Northwood
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    Comments
    I ordered my broadband end of June to have it ready for the 15th of July but they kept pushing back my installation date without any reason. So no internet for 2 weeks, I then had to switch to BT. Avoid them if you need your broadband quickly
  • Reviewer
    Location
    Norwich
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never received hub, called 1 day before going live, was originally lied to by customer services claiming hub was delivered. Later told by another employee they were running behind on dispatch, could not give me any information about delivery date.
    Was still charged bill on day internet was meant to start while still having no hub.
  • Reviewer
    Location
    Cardiff
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband ive ever had. Rang them and they said the problem was the box. They sent out a new box. Now this box is causing more problems than the first. They have no clue what they’re talking about. Switching tomorrow. Pathetic LITTLE company.
  • Reviewer
    Location
    Gosport
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Really bad experience with the customer service. I had a no contract option with them, I explicitly said I wanted to keep the account open due to the no contract option but I'm vacating the property and don't have a move in date for the new property. They mismanaged my account for 9 weeks, keeping the line active despite the property having been let and the new tenants using the line. I've had broken promises to fix the issues, refunds promised that never happened, promises for supervisors to contact me that never happened and customer service staff hang up on me. Appalling service
  • Reviewer
    Location
    Ipswich
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have real problems with getting any kind of advertised speed for my Broadband; but now I now have 30+GHz after changing some router options.

    The promised speed is 36Mbps and I was getting around 1.9Mbps to my laptop. I spoke to NowTV support and they got a BT engineer out to check the speed for me within 4 days (I called on Friday, he was here Monday). The BT guys check the speed going to the router, and it was 36Mbps as advertised, but the speed quickly dropped off the further I was away from the router... literally in the spare bedroom, around 15 meters, the speed went down to 1.9Mbps. So.... I tried moving the router, that didnn't help much; I tried moving my Laptop, I got around 5-6Mbps now that they are around 5 meters closer. This is obviously really bad for working from home, so I started to investigate the WIFI settings on the router (don't do this if you don't know what your doing...); and I now have 34-35 Mbps after disabling the 2.4GHz connection and only using the 5Ghz connection.

    So my conclusion is that the Routers the NowTV use are a bit s**t as they don't handshake to the higher GHz by default; but to the 2.4GHz.

    FYI I changed the following options on the router... I take no responsibility if your break anything. Do at your own risk....

    In a browser, goto the http://192.168.0.1
    The username defaults to admin
    The password defaults to nowtv
    Goto the Wireless
    Goto 2.4 GHz wireless settings
    Unchecked...
    Enable Wireless Access Point
    Enable WPS
    Allow Broadcast of Name (SSID)
    Synchronise 2.4GHz and 5GHz Settings

    MAKE SURE YOU UNCHECK Synchronise 2.4Ghz and 5Ghz Settings. If you don't you might end up not being able to connect to your router.

    Hit the Apply button. The router will restart the connection, and you can now do a speed test. You may have to check that any old devices can still connect; as not everything will be able to connect using 5Ghz.
  • Reviewer
    Location
    Romsey
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely diabolical. Terrible service, no communication. The left hand doesn't know the right exists.
    Seriously don't change to this provider. I feel like I am going to implode and they haven't even set my broadband up yet. I can't begin to explain the problems I've had and we are not even switched yet. I am trying desperately to make sure we don't get switched. Please don't make the same mistake we have. Steer well clear.
  • Reviewer
    Location
    Cornwall
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Absolutely awful I waited four weeks for my broadband during that time all I kept getting was messages stating that there was a delay but no explanation of what or why then had an email to say my order had been cancelled! So I called the help line explaining my situation and was hung up on! I've now gone to plus net so far much better customer service... with now all I got was a box put into my house from open reach and that's where it ended.. ive not even had a refund yet of my set up fee!
  • Reviewer
    Location
    Totton, Southampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Like many others i wish we had read the reviews. speed improved since we have been with them (as ours was dismal with talk talk) but why oh why does the internet go off when our land line rings? wonder if these company's want us to get rid of landlines and only use mobiles!!
  • Reviewer
    Location
    Nottingham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Worst WiFi EVER! There is barely any customer support therefore any problems you have are basically impossible to fix. Don’t allow bank card changes! The sad excuse for the chat tool is ridiculous, they don’t help at all. Been charged random amounts constantly £1s and £4 coming out all the time. The broadband will just go down for a hours, which is an inconvenience!
  • Reviewer
    Location
    Richardson
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband experience all round.

    I went with now TV as the broadband package was the best deal at the time for a respectable speed of 35mbs.

    Wi-fi has been intermittent and cuts out randomly crashing computer games and leaving tv shows buffering over the last 9 months. It cannot handle more than one device at a time.

    Upon calling NowTV for technical support they said everything was fine with my network and told me to run a diagnostics test on their website but they did not know how I could navigate to it!

    Upon asking about cancellation they said I would incur a cancellation fee of £30.

    I've had internet with many providers and this has been by far the worst.
  • Reviewer
    Location
    Poulton-le-Fylde
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    No problem with the service for a Fibre Broadband you wont beat this on price. BTW the router for Fibre (Hub 2)is a re-badged sky router and generally acknowledged to be best in the market; oh and if you want to contact them just click on link at bottom of there web page. Like someone said any speed out dropout issues whoever the provider will be down to BT who maintain the line network
  • Reviewer
    Location
    Bristol
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally the worst consumer experience I have had. 3 failed engineer appointments left us without broadband for 1 month, during lockdown! And all I was offered was £15 off my first bill.
    Save yourself the hassle and don't bother.

    Michael
  • Reviewer
    Location
    Greater manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Well my activation day was yesterday 26/10/18 and I have no internet connection.
    It’s not good start nowbroadband.
    Also it’s half term and I’m stuck with 2 kids that are so frustrated that they cannot play there favourite online game fortnite.
    Reading other forums I’ve come to realise that I’m not the only new customer to nowbroadband that has no internet on activation day.
  • Reviewer
    Location
    Altrincham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just joined them this week. Setup was on time. But quickly found the router would not cover our terraced house. Then the line keeps dropping every hour or so.
    Customer service tells me the signal will get better over time... er how? So they have lost any trust.
    Am now extremely unpopular with kids.DO NOT COME TO NOWTV land. It is as bad as it sounds.
  • Reviewer
    Location
    Ascot
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Now TV is a joke the speeds sold are half if lucky. They are a joke of a company. Advertise 62 meg speeds and they think it is normal to get 30. DO NOT DO BUSINESS with these Sharks
  • Reviewer
    Location
    Devon
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please for the love of god avoid this provider. Since joining in October 2018 the connection has cut of many times. It currently has been off for 2 days and all i get is we can't do anything till an engineer is available. Not just the exuses but imo rude staff on the other end, it felt like I was talking/e mailing to a child. Really wish i didn't rope myself into a 12 month contract. I had no issues with My previous provider regarding connection, I left because they upped the price but if I could go back in time I would of stayed with them. Avoid at all costs!!!!!!!!

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