699 Customer Reviews over 70 pages
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- Location
- LEICESTER
- Reviewing
- NOW Broadband
- Date
- 2023-03-19
- Comments
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Switched from BT which worked in the garden this is poor in the same room i will cancel as soon as i can
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2023-03-15
- Comments
-
Ordered a now broadband hub in the 27th of February, I was told my broadband will go live by 9th march which was then changed to the 10th without any notification. I contacted now on the tenth to raise concerns that my broadband was still not live. And they had technical problems with bt openzone to which my internet will be active within 72 working hours. Frustratingly, waited until the 15th march to then see my internet was still not active. I've contacted them today to yet again be told bt are aware and working on resolving the problem and they will have a ANSWER for me by the 23rd of march. Which also means my internet may still be not active.
Very poor customer service having been misguided from the very first phonecall I've had with NOW BROADBAND.
Broadband speed is non existent and doesn't deserve a 1* rating but it's the lowest option available.
Broadband reliability isn't reliable at all as I'm left frustrated and overall I'm very distressed by the whole service.
If you are looking for broadband I'd advise anyone to search elsewhere rather than opt for NOW.
- Location
-
- Location
- CARNOUSTIE
- Reviewing
- NOW Broadband
- Date
- 2023-03-14
- Comments
-
Broadband generally works well. Main issue is poor customer service. Repayment was not processed to account as it should have been(twice). Compounded by inaction on behalf of staff. Would struggle to recommend company because of this.
- Location
-
- Location
- High Wycombe
- Reviewing
- NOW Broadband
- Date
- 2023-03-14
- Comments
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Awful
Connection doesn’t reach any room outside of my living room. I was told to move the router which I can’t because that’s where the connection is. Then I was told maybe it is because of the walls in my house?
I was instructed to split my wifi connection to 2 networks (one fast one slow) and use the slow one when I move round my house and connect to the fast one when I am near the router? Surely I should just have wifi in my whole house like previously with other companies without having to connect to 2 different channels (the slow one still doesn’t work anyway)
Then they blamed open reach says they do the speed checking or whatever (trying to fob me off for the fact it doesn’t work outside my living room and it is just generally rubbish broadband)
Anyway I’ve decided to cancel and go with someone else, the service was rubbish too. Absolutely no empathy whatsoever
- Location
-
- Location
- Murton
- Reviewing
- NOW Broadband
- Date
- 2023-03-12
- Comments
-
I can't disagree more with the reviews on here. I got my router 2 days before going live, the Internet was live early hours in the morning on the expected go live date. I've had to call them twice regarding my bill and was connected to customer service straight away, and the agents I have spoken with are lovely. The Internet speed is great for what I need, I can not complain at all! Happy customer.
- Location
-
- Location
- Cambridgeshire
- Reviewing
- NOW Broadband
- Date
- 2023-03-10
- Comments
-
NOW - MORE LIKE NEVER!
We have waited 8 months YES 8 months for this shambles of a company to sort our internet!!!
I would appreciate some help and a contact number for someone who can help us!!
This company are awful we phone up and hear the same thing - we’ve updated your file and then no movement - we are at our wits end!!!
We waited 6 months for a pole to go in and now just need to be installed!!!! Why is it so hard to get them to book an appointment to hook us up? We should be HIGH PRIORITY BY NOW!!!!!
The useless people in the phone can literally do nothing. There’s no transfer to another team or anything!!!! I just don’t get it!
Does anyone in here have a number other than the generic one we can call???
- Location
-
- Location
- Cheshire
- Reviewing
- NOW Broadband
- Date
- 2023-03-09
- Comments
-
Aabysmal currently cut off and being out of contract im kind of glad using my 5g phone connection which is faster customer services suck had no broadband in december awaiting new router tried to charge me 50.00gbp to send out router agrued got it free in jan told i would get credited for no broadband in december lied settle bill every month 27th feb 2023 paid bill no no service disconnected me so nowtv are now gone to another provider
Crap customer services
Horrible company from a 2 year subcriber
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2023-03-09
- Comments
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I don't care what anyone else says we have been with TalkTalk for 18 months... What a nightmare. Now has been nothing short of fantastic. Everything connected on time, fantastic signal and customer service a complete breath of fresh air. One v happy customer. Thank you NOW. Got the movies package too... Love it.
- Location
-
- Location
- Northwood
- Reviewing
- NOW Broadband
- Date
- 2023-03-09
- Comments
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Terrible service, my activation date was 26th Feb and 9th March today, am still not connected. Now sent engineer to a wrong address. They connected me to a wrong address. They booked an engineer 3 times that didn't turn up because wrong address was given.
- Location
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- Location
- Northwood
- Reviewing
- NOW Broadband
- Date
- 2023-03-07
- Comments
-
Very disappointed, I was given activation date a week ago! I still haven't got Internet and NOW TV have taken the first payment. They booked an engineer, who never turned up. I called them on the day and apparently they couldn't contact the engineer but promised to get in touch the next day and to rebook am engineer, but I still haven't heard from them. I was meant to have recieved an email. Very disappointed. In this age of technology and working from home, a switchover should be seamless, should it not?
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.