699 Customer Reviews over 70 pages
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- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2023-04-13
- Comments
-
Have been with them for over two years all OK till April 23 when without permission or prior knowledge they increase my £23 a month contract too £40, that under the law is theft. They say they have sent email which was never received.
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2023-04-12
- Comments
-
Customer service beyond erratic. If you want frustration, this is the company for you.
- Location
-
- Location
- Fife
- Reviewing
- NOW Broadband
- Date
- 2023-04-09
- Comments
-
Still waiting to be connected (9/4/23). Was due to be connected (28/1/23). They send me an email every few days to shift the blame to Openreach. Terrible service. Do not use.
- Location
-
- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2023-04-08
- Comments
-
Cuts out all the time. Useless. Avoid
- Location
-
- Location
- Sandhurst
- Reviewing
- NOW Broadband
- Date
- 2023-04-05
- Comments
-
All went well until my going live day...connected everything up correctly, turned on expecting great WiFi and then nothing. Called customer service and was told "oh it can be activated anytime up til m8dnihht" (OK so by then I have lost a days Internet.
Following day (2nd day) expected to turn on and be activated... again nothing. Called technical this time... ran a line check and low and behold finally coverage...well for 2 hours (12-2pm)then nothing.so back on the phone to technical who said engineer will be out to connect in 3-5 days could be sooner, so in thought ok they'll now make it urgent. Next day (3rd day now), still nothing so now cancelled... this lady very helpful then put me through to compensation team...bloke seemed less than enthused and said it'd be fish to open reach if I got any compo. He also said that an engineer had been booked and canceled by me...I'd be that lucky to have actually got a call, email etc.
So in the end I've now gone with Zoom who I booked for tomorrow for an engineer to visit and set up. OK Now broadband are cheap at £22 pm for 63mbs (when I ran a speed test for the 2 hours actually connected I was only getting 20mbs).
Zoom are £30pm (first 3 months £20) for 150+ mbs. So moral of my story is cheaper is not necessarily better.
- Location
-
- Location
- Kilwinning
- Reviewing
- NOW Broadband
- Date
- 2023-04-03
- Comments
-
Far to many times I have been in the middle of a movie for buffing. It drives me nuts.
- Location
-
- Location
- Bournemouth
- Reviewing
- NOW Broadband
- Date
- 2023-04-03
- Comments
-
DO NOT USE.
Absolutely terrible service and customer service. Ongoing issues for months, NOW TV take no responsibility and just make up excuses.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-04-02
- Comments
-
ABSOLUTELY USELESS. I tried to swap from ‘put your prices up Shell broadband to this NOW bunch of incompetents! A modem was sent to the wrong address and returned to the postman. Openreach attended but couldn’t fit the line as no modem. Told I’d get another modem - but a pure lie. Openreach to come again Tuesday without a modem and they cannot order another modem until line in! Customer Service - ZERO.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-04-02
- Comments
-
Very Bed Customer Service,waited for 3 hours for a call back after finally getting through... Had a dropped call, it rand once then cut off... So bad.
Been without Broadband & TV for a week now & getting no help whatsoever.. just keep saying it's an area problem... We live in London.. there's always open reach in our road... This is the worst broadband service we have had so far....in a contract & want out..
- Location
-
- Location
- West yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-03-28
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.