3,751 Customer Reviews over 376 pages
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-06-16
- Comments
-
I normally don't like to write a review but Plusnet definitely deserved one. I have placed a order for a fibre optic internet 2 weeks ago. The day before I contacted plusnet to complain about not having received the router. After wait for more than 40 minutes, I was informed that they had a technical issue and they wouldn't be able to complete the installation on the fallowing day. I'm very disappointed with the level of professionalism. I should have been informed.
- Location
-
- Location
- Aberdeen
- Reviewing
- Plusnet
- Date
- 2015-06-16
- Comments
-
Avoid at all costs!
Switched from talk talk to plusnet 2months ago. Broadband speed is okay but our nowtv and Netflix freeze often where as this never happened with talk talk. Apparently the same broadband speed.
Our current deal is an 18 month contract -12 months free broad band and we only pay line rental then after 12 months we pay £9.99 plus line rental.
However we are having to move house and plusnet have decided that this is going to cost £65.90 plus after our 12 months of free broadband instead of paying £9.99 plus Line rental we will need to pay £17.49 plus line rental. As if moving home wasn't expensive enough. Other options were if we took a new contract for 24 months and lost the 12 months free broadband and payed the rate of 13.50 plus line rental then we could have the move for free but then stuck with awful broadband for two years. Or we could cancel our contract and have to pay £195.05.
It's a shame as if we hadn't of switched - talk talk would never of charged us to move or increased the contract price. Will have to pay the moving fee and then the increased price of £17.49 plus line rental till our 18months is up and I will never buy anything from plusnet.
- Location
-
- Location
- Norfolk
- Reviewing
- Plusnet
- Date
- 2015-06-16
- Comments
-
Hopelessly uncoordinated customer service. Wasted half a day trying to get a five-minute fix when I switched over from TalkTalk. I do not recommend them and will not be renewing the contract.
- Location
-
- Location
- wakefield
- Reviewing
- Plusnet
- Date
- 2015-06-16
- Comments
-
i am overall 100% satisfied with plusnet fibre broadband,it took just eight days to connect my fibre connection, there was a problem at the exchange but this was sorted the next day, i have excellent connection all around the house no buffering when streaming or playing online games and customer service has been better than any other internet provider i have had before, very friendly and helpfull. well done plusnet another satisfied customer
- Location
-
- Location
- Norfolk
- Reviewing
- Plusnet
- Date
- 2015-06-16
- Comments
-
Don't believe the service hype, it is rubbish. 45 min wait for an answer each time, didn't send router in time, wrong information, faulty router when it did arrive, no back up. The advertising standards agency should shut them down.
- Location
-
- Location
- Littlehampton
- Reviewing
- Plusnet
- Date
- 2015-06-15
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-06-14
- Comments
-
I've just switched my fibre broadband to Plusnet and I must say it all went very smoothly and am switched over with no hitches in 6 days from the time I placed my order early one evening.
I found the Plusnet webchat support very helpful for a few questions I had and I didn't have to wait long to "chat" to someone. Additionally I found the communication from Plusnet excellent.
Too early to comment on broadband speed but so far so good!
I nearly didn't go with Plusnet having read the bad reviews on various websites, but since people with bad experiences are more likely to review than satisfied customers, I decided to go ahead anyway - and I've been very pleasantly surprised ....so far.
- Location
-
- Location
- Doncaster
- Reviewing
- Plusnet
- Date
- 2015-06-14
- Comments
-
Would liked to have put lower scores but couldn't. It took 3 weeks for them to even get my phone line on after taking over and then told I have to have a temp tel. number until they can get my old number. Internet has just been activated nearly 1 month from sign up date and I am using neighbours to write this as its un usable as so slow. Signed up for fibre but on ADSL. Engineer failed to arrive on 3 occasions, and I waited in. Fed up with being lied too or not being called back. I would advise everyone to lick yourself in the head before signing up with plusnet. I am going to cancel and go back to my old provider. Oh and did I mention quickest time to answer phone was 29 minutes.
- Location
-
- Location
- Greater London
- Reviewing
- Plusnet
- Date
- 2015-06-12
- Comments
-
Very poor customer service. Wait times on phone never less that 20 min. The customer service staff raise questions but no action is ever taken. You call back to chase. Another 20 mins (at least) on hold. They raise another question. And so on. I should have stuck with SKY. Plus Net, for unknown reasons, cancelled my phone line so I also lost internet. This was after having been with them for 3 weeks. No one can tell me why they took this action. Have been without broadband and landline for two weeks. Spent over 4 hours over the past two days trying to get someone in Plus Net to own my problem. Hopeless. Do not go with Plus Net.
- Location
-
- Location
- Rugby
- Reviewing
- Plusnet
- Date
- 2015-06-12
- Comments
-
Agree with many reviewers here, Broadband got worse over the last year, dropped every evening about 8.30. I tried to change but they did something weird to the line before the agreed date so that BT couldn't pick it up again for 11 days. Plusnet said they could restore it within 2 days and gave me a great deal. I have been without BBand for 10 days now anyway so I should have waited and given BT a chance. Customer service is a joke, they just pass you round from team to team of scripted morons, having waited on the phone for 30 mins with irritating music. They don't value their customers. To be fair if you ring their tech support line at about 6.45 a.m. you tend to get someone sensible, if powerless, and they try to goad the account teams into the correct action. To quote their engineer, "this place is full of idiots". I'm giving them 24 hours before I cancel the lot and go back to pigeon post.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.