Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.6 stars
  • Customer Service
    3.8 stars
  • Speed
    3.3 stars
  • Reliability
    3.5 stars

Based on 1827 customer ratings since 2021-08-07 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,580 Customer Reviews over 358 pages

  • Reviewer
    Location
    Urmston
    Reviewing
    Plusnet
    Date
    Comments
    tried to check my latest bill.Nobody takes the call,just constant music.absolute disgrace,no other way to contact them
  • Reviewer
    Location
    Aberdeenshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible.

    It's my elderly Mum's account and we moved from PlusNet to John Lewis exactly a year ago - it even says on the plus net account this is the case - but have found out that she was being charged by plusnet as well! Customer service... well, after waiting over 30mins I spoke to an advisor who told me there was no way this could happen, asked to be put back on hold, then cut me off.

    Mum is down £211.99 and I'm still trying to get hold of them. This is after a year of bad billing and all manner of mistakes by plusnet previously.

    If you want to keep sane, stay far far away from this shambles of a company.
  • Reviewer
    Location
    bedfordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I have tried several times to query my bill. No-one picks up. There is no email address and chat has been stopped. So customer support is non existent
  • Reviewer
    Location
    Plymouth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Customer service is non existence. You cannot contact them by phone. After repeated calls I still have not spoken to anyone ( at least 20 calls, kept on hold for 30 minutes each time ). DO NOT SIGN UP TO THIS SHOWER, THEY DO NOT CARE ONCE YOU SIGN UP, ALL THEY ARE INTERESTED IN IS YOU MONEY.
  • Reviewer
    Location
    UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Company SIM card deal was offered but no service provided within initial 3 weeks. Company shielding themselfs with technical issues that will be resolved within 24/48h for first 2 weeks and after they say it will take 12 months. No refunds, no contact to complaint except of rude customer service. Stay away
  • Reviewer
    Location
    MANCHESTER
    Reviewing
    Plusnet
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      3 stars
    Comments
    Terrible, been with them for a while, not reliable...drop outs up to 5 in an hour. They send out openreach who do nothing. I will be moving when my contract is up
  • Reviewer
    Location
    Cambridge
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cannot believe that I changed from BT to Plusnet!
    Do not believe any of the things they say on their website about how good their service is. I have joined Plusnet back in November 2021, since day one we have had problems. Everyday we would lose internet for about 15 minutes up to 5 times a day (mostly during working hours). We have asked a few times to fix it, each time they either said oh let us update your router, or sent an engineer. After the problem not being resolved I asked them to cancel my contract and eliminate the termination fee, however they are refusing to do so. they say each time you have reported a problem, we look at it as a new fault and we have 30 days to fix it, but each case is only open for 14 days, meaning if on the 15th day we have the same problem again, they oncemore have 30 days to fix the problem. This is company is a joke. I don’t even know why they are allowed to still run their business. Today they were supposed to send an engineer again. I took a day of and only after the time that the engineer was supposed to be here they called to say he can’t come! STAY AWAY FROM THIS COMPANY!!!!!
  • Reviewer
    Location
    Newcastle
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Deeply regret choosing Plusnet fibre broadband. Speed and reliability are appalling. In the last year, loss of connection has been a daily occurrence and I haven't noticed any increase in speed since switching to fibre. Although signing a 48 month contract, I am now prepared to pay the penalty fee to cancel my contract with Plusnet.
  • Reviewer
    Location
    Wigan
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the worse company I have ever experienced in my life. I waited for 14 days to get me service setup before giving up and going back to VM. Useless customer support, engineers that don't show up. Different storied from one day to the next! Utter rubbish!
  • Reviewer
    Location
    Holsworthy
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Keeps dropping out, will only work in one room, Slower than my mobile connection. So called free gift impossible to activate so thats a con. Cant cancel or i have to pay a years fee.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.