POP Telecom Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for POP Telecom.

Recent Customer Ratings for POP Telecom

  • Satisfaction
    1.5 stars
  • Customer Service
    1.5 stars
  • Speed
    1.6 stars
  • Reliability
    1.7 stars

Based on 100 customer ratings since 2022-04-01 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

322 Customer Reviews over 9 pages

  • Reviewer
    Location
    Exeter
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    We were sold this deal through Currys. Never again! When you change broadband provider always do it on line and READ THE REVIEWS FIRST! OK, the very best and the very worst reviews often contain a high % of reviews paid for by either the provider or a rival company. You'll know these because you see the same wording on loads of review sites. Lets face it, broadband providers don't do well anyway so ignore the 1 star and 5 star reviews, 3 stars is average and 4 stars positively brilliant!
    Lets start this from where we were. We were with TalkTalk, but we were fed up with their salespeople constantly ringing to update our deal. It was so ******* annoying we decided to leave. So we were ripe pickings for Currys sales team. They set us up with an 18 month deal with Pop Telecom. It sounded really good. No charges for phone calls and a fixed price of £18 a month for the duration of the contract. Only it didn't last. We found broadband speeds very low, and frequent freezing. The phone would stop working, sometimes for several days at a time. That was when we checked bank statements. The £18 a month for 18 months had lasted just 2 months. Then Pop put up their prices billing us for extras other companies don't charge for such as router insurance. I think we've paid for the router several times over now. Suddenly our basics were over £30 a month with calls on top of that! Far cheaper to use my PAYG mobile phone so that's what I've been doing. The trouble is we were stuck with Pop Telecom till mid December 2018. We were away for 2 months in the new year so we left things till April after we got back.
    First pick of companies to take over was going to be John Lewis but they told us we couldn't switch to them without changing our phone number, so that was out. However they did advise us to go back to Pop Telecom and ask them for a better deal. So we did, explaining what we wanted and asking if as loyal customers they would offer us a better deal. Well over a week later, the time in which Pop telecom guarantee to come back to any customer enquiry, we had heard nothing so we went ahead with our second choice of provider. The switch is due in May 2019. It may be coincidence, but the day after the future provider confirmed they'd contacted Pop Telecom, Pop Telecom phoned us. My wife was not pleased to field that call. She asked why they hadn't contacted us sooner. They said they always contact their customers after their contract runs out. Strange that. They'd had us as customers for 18 months, never contacted us once even when we'd contacted them about breakdowns and they'd known our contract was due to run out in December 2018 and had had a whole month of 2019 plus the e-mail they "guaranteed" to have replied to inside a week but didn't. My wife told them very firmly but politely what they could do with their offers, the next transfer deal is done and Pop are too late!
    Finally we've had a letter from them. It tells us that we're due to pay extra fees for the "early termination" of our contract that expired 3 months ago! Obviously we're disgusted with them. If anyone owes money, they owe us a huge refund. So Back to the bank before the transfer to block the direct debit...
    I cannot recommend them.
  • Reviewer
    Location
    Mitcham
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Not usable at nights and week ends plus disconnections for without prior notice.
  • Reviewer
    Location
    Kyle of Lochalsh
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    In all honesty, their service isn't too bad, decent speeds and no complaints with their phone service. It's when things go wrong that the fun starts. They are by far the worst company I have ever dealt with. Their customer service is non existent, either online or by phone. Trying to get away from them is also an experience in itself, as they keep cancelling the migration to the new supplier with no indication as to why. I wouldn't recommend this firm to anyone.
  • Reviewer
    Location
    Isle of Wight
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Glad to be finally out. Router frequently needed to be reset. Customer service very poor - insufficient staff for the number of calls?
  • Reviewer
    Location
    Brighton
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Avoid. They proactively miss-sell insurance and charging numerous other amounts, claiming it was in error but then not refunding. Shocking behaviour.
  • Reviewer
    Location
    Alston
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    Customer service is a joke! Speed was not as promised, but no issues with reliability. However, they do NOT tell you when you sign up that (a) the router will have to be returned if you leave them - and you WILL) and (b) you have to give 30 days notice to leave them.
    I signed for an 18 month contract with a discount on the broadband for the 18 months. They did NOT advise me when the 18 months was coming to an end (most other providers do) so I didn't notice until a received my October bill (which shot up by £20). I use USwitch to change providers and I notice that they no longer offer POP Telecom. My October bill included broadband and phone for 1st - 30th November. When I switched beck to PlusNet on 7th Nov I thought I'd get a refund of unused broadband and phone. No, they make me pay for broadband and phone I will not be using! They are a bunch of crooks! I complained and they will give me a rebate for 25th Nov to 30th Nov. Wow!
    Then they advised me that if I do not return their router within 28 days they would charge me £40 for it! Bloody crooks!
    THEN their 'customer services' telephoned me THREE times in a week to ask me to remain with them!! BLOODY CROOKS!!!
  • Reviewer
    Location
    Scotland
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Had to complain to CISAS twice(like the ombudsman). Have finally left the company this week with no penalties due to CISAS intervention, after being with them only 4 months.
    Reasons - Didn't consult me that my number would change so I had no incoming calls for a month including work calls as I was WFH due to Covid at the time, no Caller display for 6 weeks and my bill went up after a month.
    Decide for yourself if you want to use this company.
  • Reviewer
    Location
    Kent
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    My advice don't choose poptelecom as your service provider. On a number of occasions my land was not working yet they took full land line monthly charge. Internet keep disconnecting yet no discount on monthly charge when this occurs

    Now I'm leaving my contract ended they insisting that I have to give 4 weeks notice and I have to continue paying them for four weeks, plus I have send their receiver box to them at my own cost if I don't they will charge me £76. Pure robbery you stuck between a rock and a hard place
    With poptelecom. You have been warned
  • Reviewer
    Location
    Fife
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    The internet connection drops every couple of hours meaning you have to reset the router. If you phone they are rude won’t let you leave even within the cooling off period. Just a joke of a company in my honest opinion avoid at all costs.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I will be complaining to Martin Lewis website from where I got a cheaper deal. It didn't run smoothly as I was charged more than the deal I signed up for. I spoke to them and they assured me it was because I wouldnt be charged in December which I wasnt but come Jan I saw an email informing me they would be taking 23£ this was due to 2month free period of whatever so I checked my D.Debits to find beginning of Jan 32£ was taken not the deal of 18.99 now they say I owe them 23£. I will be complaining to whoever regulates these charlatans. I will be also warning others on social media. This is theft.
  • Reviewer
    Location
    Northumberland
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Well what a soory state this Company has got its self into. Having experienced it at first hand I have to agree with the majority of reviewers. This is an appalling Company and the regulator needs to take heed and do something about it.
    My own story is similar to those below, Pop staff who do not listen to your complaint, badger you to pay inflated fees, coerce you to stay with them at all cost and then when you say NO. then they hit you with the fees..
    My contract termniated naturally after 24 months, I decided to switch as was my right. That was the start of my nightmare. They blocked my switch and then went on to harass me for £100.00 exit fees. Its in the contract they say. section 32. Well I examined my contract and low and behold, its not there. Cast Iron case of changing the terms mid contract. I posted them my contract as proof. Oh they say look at our web page its clearly in section 32. Not interested says I My contract does not contain this clause. They went on to block my switch again a second time. They also billed mt for the following month after my contract expired. When I cancelled the DD they threatend me with additional costs for not paying by DD. This Company is appalling. After almost 2 weeks they then tell me they posted out to all their customers the changes to contract in October 2017. Rubblish says I. I have never received anything via mail from this Company all correspondence including billing is via E Mail. I ask for a copy of this mailshot and low and behold they are unable to produce it.
    Finally after much effort of their part to wear me down, they give in. A Senior Director has conceeded and allowed my switch to go ahead. We are now battling over the final invoice they produced for the month after my contract terminated naturally. Their regulator is CISAS if I have to take my case to them to finally get them to see sense then I shall and they will start to look rather foolish...
    I have used Citizens advise and Ofcom for information. The thrust is"They cannot change your contract terms unless you have been notifed and they have given you 30 days to quit. They cannot block a switch on spurrious grounds and if they do they are running foul of Ofcom directive "General conmditions Of Entitlement section 22
    Dont let them get away with harassment complain to Ofcom. They wont look at individual cases but as they receive more and more complaints they will have to take action against this Company.
    Another useful site for info on how to complain is:- www.complainingcow.com
    good luck
  • Reviewer
    Location
    North Wales
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Overall the telephone/broadband performance was satisfactory, but after the contract was ended a very threatening email was sent demanding payment of an outstanding bill, threatening court action and debt collectors. This was only a few days after the bill had been sent out and as far as my parents knew the bill had been paid. No attempt was made to contact to clarify or seek payment in a courteous manner. An absolutely disgusting way to treat customers. Shame on you.
  • Reviewer
    Location
    Burnley
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Avoid Pop Telecom!
    Service was on in general however trying to switch away from them is a disaster. I paid the outstanding balance in full. They then decide to send the outstanding balance to a debt collection agency and now refuse to talk to you or accept any complaint.
  • Reviewer
    Location
    Hampshire
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I recently left this company and i am very unhappy with how they treated me because i left
    They told me in chat it was fine for me to leave when i asked to as my contract would end on1st June i asked can i leave now they said yes so i accepted my new provider starting on the 7th June and thought i would just be charged until that day but instead they charged me for a whole month without telling me that they would do so more than i was normally paying inside the contract which was 21 they now charged me 36 and even though i protested that i did not use the phone fir calls anymore they charged me and for international calls also after i had left them which i think was disgraceful
    No amount of protesting would change their minds they took the money from my bank and have left me very angry even though i had been a good customer of theirs for over 2 years
  • Reviewer
    Location
    London
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Broadband speed was never going to be fast over ADSL and that's fine however the problem is the reliability of the router which requires a reboot multiple times a year

    Pop Telecom acknowledged this fact after being with them for almost year yet did nothing about it

    Be careful with the contract, it'll double in price after it ends
  • Reviewer
    Location
    Yorkshire
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Been with this company for years, never had a prblem with the speed or service. My contract is now out and I am been put on a 1 month roling contract. I did a search and have been offered a better deal with an alternative supplier only to recieve an email from Pop sugeesting I may have to pay a cessation fee of up to £500 and suggestiong I called a specified number to discuss. On calling the number they firstly tried to keep my business by matching the deal I had been offered, when I declined I was informed they had costs to make the transfer to the new supplier which would be £50.00 Better than the suggested £500 in their email but still nontheless profittering in my book.
  • Reviewer
    Location
    Derby
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    For years I have had perfectly fine wifi internet from various providers. As soon as I switched to Pop Telecom on what looked like a good deal, problems started. The connection was always dropping out. They wanted me to pay for an OpenReach engineer but I was clear that there was no fault with my lines, and they said they could detect no fault through their systems. They tweaked some settings to no avail. Eventually they said they would try 'a stronger router'. They sent me the new router, at my expense and adding a monthly rental charge for it. Lo and behold the problems stopped.

    I have been arguing with them that their initial provision of an inadequate router when all other ISPs have not had this issue means that they should not charge me for the delivery or use of the 'new' router.

    Their latest response says that the new router runs on the Wireless AC standard and the previous one was Wireless N. They said that the Wireless N one obviously had difficulty 'working [its] way through sources of interference in your or near your home'. The fact the AC router works better shows 'that there are sources of interference within or nearby your home which our standard router is unable to work around'. They say therefore the original router is performing as expected but doesn't 'meet your particular needs'. They say the option to order the 'upgraded' router is available at ordering (I didn't see it, but then I wouldn't have looked for an upgrade as I have never had problems with any other ISP's equipment) and 'we wouldn't deem it unusual that our upgraded router performs at a higher level than the standard router that was opted for'.

    If you want to pay one price for internet that doesn't work and then add £5 a month extra for a router that does work then Pop Telecom are the guys for you. Otherwise you're probably best off finding a company who provide the service with a proper router at the advertised cost.
  • Reviewer
    Location
    stoke-on-trent
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    NO!! NO!! NO!!... Rubbish company, had problem with router, problem landline,router sorted,charged £192, to sort out,[open reach charge £85] open reach said the problem would come back,
    pop phoned me 4-5 weeks later told me crackling on line 1 of october and that
    they would send out open reach for free as fault had come back...on the 4 october they called to tell me it would cost another £192...DONT GO WITH THIS COMPANY...broad band is cheep..but thay charge for line INSURANCE,ROUTER INS.£192 for callouts,OVER £40 TO REPLACE ROUTER IF ITS FAULTY,It is never their fault when yo call them, and, and if you are getting bad service and want to leave they charge you for the whole of the contract,as Im a senior citizen they try to intimidate you and say you dont understand what your talking about...STAY AWAY FROM POP TELECOM TOU HAVE BEEN TOLD!!!
  • Reviewer
    Location
    clacton
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    since going over to you on 5th december 2022,we have had many problems,both telephone and internet,being charged for work that was not carried as pop telecom said over reach carried out,now they are asking to be payed by credit card even though a d.d. has been set up with my bank. they are saying this has been canceled but my bank say this is not true.
  • Reviewer
    Location
    ASHTON-UNDER-LYNE
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I have had nothing but trouble with this dishonest company. I am now receiving threatening letters and text messages because they claim I owe threm money. The postal strikes have evidently delayed my cheque. Four 'phone calls, where I have been assured this has been noted, and I am STILL being threatened.
  • Reviewer
    Location
    Durham
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Internet is fine just don't ring them up as they a rude, talk rubbish and dont miss a bill for a day or they will ring you fromm 9am every 15min to 30min for days and send you a email saying they will trans fer yo to carnt pay take you away over 21.99 berry professional
  • Reviewer
    Location
    Norwich
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I really wish I hadn't gone with them but I'm only in England a few more months so I didnt think I'd mind. Internet speed is 80% slower than any other provider I have been with also the connectivity is total rubbish if your trying to watch Netflix dont bother it will stop an start reloading the page super slowly for 10min before playing again then it will repeat this. I originally thought it was Netflix but then it did the same with a bunch of other website like Hulu and prime. I would not recommend this company also they say you can 'pay online' I've not been able to so far and it has drained my credit.....
  • Reviewer
    Location
    Nottingham
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The service was very unreliable going down almost every evening. Eventually the service got really bad and I contacted technical support who diagnosed and faulty router. Whilst replacing it free of charge they insisted on charging me £10 for recorded delivery! This was supposed to be overnight but arrived three days later. I'm moving in the hope of finding a more reliable supplier.
  • Reviewer
    Location
    London
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I have had the worst possible experience with Pop Telecom. I checked it online and my address was eligible for an ultra high speed broadband. I proceed with the order and before the installation they call me saying that there was no available connections but that they could offer me a regular connection and in a few weeks Openreach would provide more connections in my area. After more than 6 months waiting and several unsuccessful phone calls to request the promised ultra high speed connection I decide to go with Hyperoptic and when I try to cancel my contract with Poptelecom, they just respond that I must pay for the full amount and 18 months as that is my contractual commitment. I escalate the issue to the customer care manager and she still insists that I have the obligation to fully pay for the service despite the fact that they never provided the promised high speed connection. The manager finally tells me that she would discuss the issue internally and get back to me, and after 3 months I have had no news from them. As said before, the worst service I had ever received from a telecom provider.
  • Reviewer
    Location
    Scotland
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Everything fine till lightning strike, they sent new router, which took nine days to arrive but did not fix problem of no internet connection. A further two weeks and numerous phone calls by me before they arranged an engineer visit to repair line fault. Back on now after four weeks. AVOID THIS COMPANY.
  • Reviewer
    Location
    LEIGHTERTON GLOS.
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Desperately slow broadband 4.3
    download. Worse than telephone only.
  • Reviewer
    Location
    Hamilton
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    The broadband speeds are a joke I’ve been waiting over 3mins to download 1app!!
    Also the bills are never the same as you agreed to
  • Reviewer
    Location
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Having received over 700 reviews, Pop Telecom is ranked 95 out of all the 98 telecommunications firms reviewed on Trustpilot. The regulatory association of this firm is CISAS, who deals with customers' complaints. CISAS needs a copy of the evidence (including communications) you have of the issue with the firm. A number of things could form the base of the complaint against Pop Telecom, for example:

    (1) Charges not included in the advertised contract. While advertising on comparethemarket.com, Pop Telecom did not specify the cancellation fee of £50 per connection. This means a contract with this firm will cost you extra £100 if you have both broadband and landline when you transfer to a new provider. The price shown on comparethemarket.com is generally the total cost one faces when he transfers the connections to a new provider. Pop Telecom seems to take advantage of this common view. This is not fair to customers or other firms.

    (2) Increased cancellation fees. Pop Telecom increased the cancellation fee per connection from £25 to £50 in October 2017. If a customer wished to leave the company because of this increase, he would have to pay £50 for both broadband and landline. If he did not want to pay that amount, he would be forced to stay with Pop Telecom. This way of keeping customers seems against the spirit of fair competition. It does not show dignity and respect to a customer.

    (3) Threat to customers. A Pop Telecom customer might have received a letter ‘Terminating your account notification’ that says ‘Termination fees … may be up to £500.’ How does Pop Telecom compute this amount?

    (4) Quiet charges. Pop Telecom adds items on a monthly bill without having a customer’s consent. If a customer does not notice it, she loses a few pounds every month. If she emails Pop Telecom to complain, the firm will apologise and return the money.

    (5) Violent charges. To add to many examples listed in Trustpilot reviews, I add here mine. A late payment defined by Pop Telecom is one paid after the first of a month. I paid a monthly bill on 01/12/2017. The firm told me this was late payment because they received the payment on 04/12/2017. However, I have an email to evidence that the payment was made on 01/12/2017.

    Pop Telecom does not show dignity and respect to a customer. This firm seems good at playing with their T&Cs to undermine fair competition and customer’s trust. There may be other incidents you have experienced with Pop Telecom. Keeping evidence and thinking about your rights is always helpful. Seeking a second opinion from e.g., CISAS, comparethemarket.com, or BBC Panorama or Watchdog can be helpful, too.
  • Reviewer
    Location
    Rochdale
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Worst company ever! They were brilliant until I had been with them long enough to be unable to leave without a penalty.
    I work from him and need reliable Internet, as attend regular online meetings.
    Constantly cutting out, worse than ever recently, so I've reported it to them. They 'rectify' the problem, by cutting it off completely!
    As for their customer service - one star is being generous!!
    I've now switched to a bigger and more expensive provider, as I trust they will be more reliable!
  • Reviewer
    Location
    Newport
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Since I have decided to switch provider these guys have been awful. Daily calls asking to stay. Whats worse - and I'm not sure how they have done it but they have successfully cancelled 2 attempts to switch to another provider without any explanation or notification.
    For balance - prior to that they have been OK with no problems
  • Reviewer
    Location
    Stirling
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Avoid Pop Telecom at all costs. The wifi is not reliable or good connection, they charged additional fees for engineer visits which never happened and overcharged us when the contract came to an end.
  • Reviewer
    Location
    Bathgate
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Every time openreach go into the junction box outside my property it knocks my telephone and broadband off. POPTELECOM are telling me what days they can get openreach and I may be liable to a charge if the fault is in my property. Direct debit is getting cancelled and I’m moving provider as this has happened a few times. Members of staff are not customer focused when it’s impossible to get time off
  • Reviewer
    Location
    Marlborough
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Trying to extricate myself from this company has been an absolute nightmare. Dont believe a word they say and if you have to talk to them, RECORD the entire conversation. Never speak to them unless you are recording every single word.
  • Reviewer
    Location
    Newcastle
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Cheap to get you hooked in, then jumps up to £40.00 a month. Then you're stuck on a rubbish deal. Customer service have attitude
  • Reviewer
    Location
    Plymouth
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely dreadful broadband, crashed all the time, slow speeds , Poptelecom tried to blame my connection and I
    would have to pay openreach £192 to get my lines
    tested
    I said I was ending my contract, they harassed me loads of
    times by messages, phone calls and emails. They said I had
    to pay £172 to end contract then it went to £134 with no explanation, I am very ill and on lockdown since end of January. I contacted the government debt help line and they recommended I don’t pay it . I have now changed my provider. But Poptelecom are really really bad and would advise people to stay clear no matter how good there deals look
  • Reviewer
    Location
    Denbighshire
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I have read a lot of the other reviews and I agree with most of them, they tried to add on to my bill every moth, I stopped that! I want to leave them but I am too frightened to.my contract is up but I am frightened of them.I am old and trying to take on all this new world internet is very hard now for me to learn, I do try but I know now I have made a big mistake going with this company.... Think I will just have to stay with them! What a mess.
  • Reviewer
    Location
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    awful. simply awful. so many issues. constantly have to reconnect after "authentication" issues. CONSTANTLY fluctuates (about every two minutes at night) two passwords work for some reason. gruelling just to watch a video. have had to switch to mobile data for facetines and youtube. horrible.
  • Reviewer
    Location
    Chesham
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    Comments
    Absolutely appalling - the worst company I have ever dealt with. Customer service is aggressive and misleading. Poptel overcharged me for almost 2 years and fought hard to avoid a full refund. My contract with them has ended - with appropriate written notice on its due date and they are trying to impose a £50 disconnection fee (not in my contract), late payment charges for the service they insist is continuing even though my contract has expired. Unbelievably bad. Avoid at all costs. My next stop is Off-Com
  • Reviewer
    Location
    Swindon
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not very good, slow and we have to keep switching the router off and on when it drops out , several times per day.
  • Reviewer
    Location
    Sevenoaks
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I ve been with poptelecom for 3 years,
    about 8 months ago they started to charge me for line identification and router assurance £4.50 ,without my consent ,did not realise until 2 months ago, called them and i asked for an explication as i never asked for it, they gave me a refund a few days later but are still charging me again, called them again and they tried to blame on me ,I had enough. for me that is a breach of contract (i m on a month rolling contract now)
    so Im changing supplier I had to pay £100 to leave them , they tried to force me to stay ,but I m not falling for that, then they told me that line ID was on previous contract with my previous supplier ,never had one before as I moved in and to to pay for a new line installation, regarding router assurance was told that they add it after 2 months service and I can cancel but it was never added for 2 1/2 years,now they decided to add ....
    When they advertise they products they exclude vat but dont tell you about it unlike some other competitors.
    Well its your choice.

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