322 Customer Reviews over 9 pages
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- Location
- Southport
- Reviewing
- POP Telecom
- Date
- 2021-05-09
- Comments
-
Ordered Broadband based on the reviews from Trustpilot... Within 10 mins of posting up my purchase on Social Media, I was inundated with warnings about the company about how they manipulate their own reviews, social media pages etc... So I cancelled my contract with them immediately. I have thus far struggled to get the £9.99 refund for the modem that I was never sent, despite emails and social media attempts. Not a trustworthy company. Avoid!
- Location
-
- Location
- Bexhill-on-Sea
- Reviewing
- POP Telecom
- Date
- 2020-01-24
- Comments
-
Worst experience with a company I've ever had.
Firstly, the trustpilot page for these guys is pretty much fraud. They report negative reviews to trustpilot who just remove them without question. This has taught me never to trust trustpilot as their system is completely broken and is being abused by pop telecom. Please note that ALL sites which review Pop telecom have very low scores except for trustpilot.
So the actual experience with pop telecom was a constant nightmare. Terrible speeds, constant disconnects, long wait times to contact support, rude support staff and they literally stole money from me (yes really, they kept taking money from my account using my cards details which for some reason they kept stored after I made a manual payment once).
My bank said they've got a history of doing this sort of thing and allowed me to report them for fraud and block them from doing it again.
This is by far and away the worst ISP in the UK, stay away from them.
- Location
-
- Location
- Leeds
- Reviewing
- POP Telecom
- Date
- 2016-12-21
- Comments
-
Communication nil Customer service people polite but nothing happens You are very lucky if you ever get to speak to someone cant wait to get out but even that is proving very hard
- Location
-
- Location
- York
- Reviewing
- POP Telecom
- Date
- 2018-07-27
- Comments
-
Avoid like the plague. Inaccurate billing. Threatening staff. Refusal to let you move provider. DD system that doesn't work. Overcharged by 100% over 2 years. Breaches of Ofcom Regulations. Illegal debt collection practices after you've left and don't owe them a penny. DO NOT USE POP TELECOM. CHOOSE ANYONE ELSE.
- Location
-
- Location
- Tyne and Wear
- Reviewing
- POP Telecom
- Date
- 2022-01-06
- Comments
-
Absolutely abysmal. Drops connection regularly, called customer services multiple times to be told the line will be tested for 24 hours which I never got any feed back from. Eventually they said it was a router issue, sent a new router but nothing has changed still poor
Connection and signal loss. Pay more than initially advertised too
- Location
-
- Location
- RENFREW
- Reviewing
- POP Telecom
- Date
- 2018-03-05
- Comments
-
total waste of time broadband always going down whe i called i got abuse on the phone saying they could not see anything wrong and demanding over £50 for a new router stuck in an 18 month contract beware of this total garbage.
- Location
-
- Location
- Crewe
- Reviewing
- POP Telecom
- Date
- 2022-04-02
- Comments
-
I would advise anyone against using this company. We have spent months complaining of signal drops constantly only to be told we need to pay £200 for an engineer to come out. The most frustrating thing is we paid for an engineer at the start to install it all through them. We have 9 months to go and wea can not get out of the contract as they will charge us a fee despite them failing to deliver the service we pay for. The reviews here are correct it is a dreadful company stay away and do not use them.
- Location
-
- Location
- Nottingham
- Reviewing
- POP Telecom
- Date
- 2022-07-02
- Comments
-
Overcharged throughout my contact for speeds well below what they advertised and then failed to cancel my contract when I asked. Two years after I left them they are still chasing me for money and threading debt collectors. Avoid this company at all costs.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2018-06-17
- Comments
-
Pop Telecom are resellers for TalkTalk, the lowest rated of all broadband suppliers. So not only are you getting the terrible performance which talktalk are famous for (see 'which' reviews) but you are dealing with a middleman too. I know because I moved to pop telecom from talktalk without realising this...and only discovered too late.
I have had endless problems with them since getting trapped into signing up for them. It started when I discovered that the 14 day money back ends before you are connected with them. I got so fed up with their poor customer services that I went to visit them and found just a little locked office. Nobody would talk to me and I was told to phone them. Again.
I demanded to be released from my contract but they said they would only let me go if I paid the whole of my 18 month contract of in advance AND paid a £100 cancellation fee.
I spoke to talktalk, who I'd had problems with before and they confirmed poptelecom were reselling talktalk broadband but refused to help.
When I tried witholding payent to get some sort of service I started getting debt-collection calls (on one day I received 6 ansafone messages from different people) and eventually one that can only described as threatening.
Pop telecom is just a name. It's actually a group of 10-12 people, reselling other peoples services. They're a nightmare to deal with.
- Location
-
- Location
- Leyland
- Reviewing
- POP Telecom
- Date
- 2024-04-04
- Comments
-
Shocking company. Been billing me for a number I've apparently been dialling from my landlines. Who has a landlines these days I don't even have one in my house, they can see I've never received an inbound call or any other outbound but still won't investigate it want me to do everything. I pay £60 for an engineer or need ti buy a landlines to plug in for them to call it, ask them why it needs me to plug in they could just call the number now if someone answers it isn't me therfore a crossed line no that's too much effort for then stay away don't stress yourself out avoid PopTelecom at all cost, Update 01/04 - Pop telecom confirm I'm not making the calls but won't remove the charges and will allow them to continue each month until I agree to a possible £150 fee which I may or may not have to pay even though they confirm I'm not making the calls Update 04/04 I cancelled my DD and paid my bill except the call charges they confirm isn't mine now they restricted my account DO NOT USE THESE
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2023-07-27
- Comments
-
DO NOT USE
You may be lucky and get an okay service. However if you are one of the many who are unable to connect and they can not resolve the issue you will be charged £100+ cancellation fee. Even if the fault is not with you and you never receive any broadband connection.
Disgusting excuse for a broadband provider
Not worth the risk
- Location
-
- Location
- scotland
- Reviewing
- POP Telecom
- Date
- 2017-01-30
- Comments
-
I have never dealt with such an awful company they took money out of my account didn't get an account number no letters no welcome pack just the router no wifi card number is on the back of router box only been connected ten days I want out service is awful
- Location
-
- Location
- Rct
- Reviewing
- POP Telecom
- Date
- 2023-09-02
- Comments
-
Worst thing I've ever done was switching to Pop com.
Images on my phone wont load and no apps on tv at all loading.
Buy cheap..buy twice
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2021-09-09
- Comments
-
DO NOT GO WITH POP TELECOM!! They tell you everything you want to hear over the phone when signing up and DO NOT give you anything they say is in your package. They are rude and have tried to block me from joining another company my bill is always more than what they say it should be and I don't even have a house phone to say it could be that. Really not happy with them and I will also be reporting them to ofcom for harassment too
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2022-06-01
- Comments
-
They tell you that the speeds are 20mps when In fact its only 6mps. Would never recommend these people go to vigin media or if desperate go to talk talk at least they know what's going on
- Location
-
- Location
- wrexham
- Reviewing
- POP Telecom
- Date
- 2021-02-13
- Comments
-
had it for not even a day and it’s already went off two times, never buy this internet it’s useless and it is slow, already makes me want to jump of a roof cause i can’t play my champs, piss poor company that don’t even know what they are doing
- Location
-
- Location
- Edinburgh
- Reviewing
- POP Telecom
- Date
- 2019-01-04
- Comments
-
Simply the worst customer service I have ever encountered! After I left they proceeded to threaten me with a debt collector for monies that had been paid. Rude unprofessional and almost deliberately unhelpful.
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2021-08-09
- Comments
-
I’ve been waiting for 2 months to get internet. I call every week and I’m always greeted by rude people!
Every week they change the date of installation, although I have already an openreach socket at home they do not give answers!
I’m tired of spending my words on calls with them, tired of spending money on data.
One of the ladies that got my call put on my notes saying that I requested extra hours service to openreach when I didn’t say that. So they lie, they joke around with costumers, they don’t give plausible answers, they tell me all the time that there’s nothing they can do.
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2019-09-05
- Comments
-
Avoid!!!
Bunch of thieves! Was told fibre was available in my area (it isn't). Charged me prematurely for a service that wasn't even available and refused to give me refund after I cancel within 14 days after being told by my previous provider I can't get fibre in my area.
Departments don't talk with each other, so they're lost every time I check on progress. Customer service was minimal and had me on hold for a long time. I don't regret many things in life, considering them is one I regret.
- Location
-
- Location
- Wrexham
- Reviewing
- POP Telecom
- Date
- 2022-07-04
- Comments
-
I am a foster carer and one of my foster children left the home to live there own lives, she chose pop telecom to provide her with broardband.
Some time ago she ended up in hospital and was unable to work or pay her bills and she ask if I could pay her broadband for us for that month, which we were happy to do. I contacted pop telecom and they took my details and I made a one off payment using my back card.
This month they have taken over £40 from my account using my card details without permission and when I challenged them they say the account is mine and they will continue to take payments.
They are a bunch of thieves and you should not under any circumstances give them the benefit of your custom.
- Location
-
- Location
- Merseyside
- Reviewing
- POP Telecom
- Date
- 2018-02-14
- Comments
-
I've dealt with many bad companies - this one takes the biscuit, and anything else they can get their hands on. Please, please, please look elsewhere or you will regret it. How Ofcom have not closed them down long ago is a complete mystery. I assume CISAS (arbitration service) must have a separate department to deal with these....people.
I got this deal from MoneySupermarket. Advertised in 2 places as an 18 month contract and £22.99 per month with free anytime calls to landlines and free router.
1st charge was £6.99 to deliver the 'free router' - ok let that one go. Speed up to 17Mbs. Can't grumble as I know that means it will be nowhere near that. In reality it was from 5-6Mbps down and around 0.75 up. Service is erratic over the weekends but bearable if you are a light user.
Once you try to leave then you realise you are in Royston Vasey. They say the contract is for 24 months and not 18. They way they do this is by slipping in small print that states 24 months after the contract begins. Luckily I have a copy of an email sent to them explicitly stating that this was for an 18 month contract(plus screenshots) - not that it made much difference they are still trying to force a payment for 24 months.
The other scam they try is to change the start of contract date so they can charge early termination fees. Unfortunately they sent me an email stating when the contract started. I pointed out that by time of the contract start date they were stating they had already sent me an invoice and dipped into my account for pre-payment for the 1st month so this could hardly be true (or legal).
The next scam is additional unauthorised charges. These started on the 3rd invoice with a whopping 5 items added creatively named - Land line assurance, CLI PR or REST or CALL-RTLRFD (yes - really), Premium rate adult bar, Premium Rate High Bar. The result was the bill was nowhere near what was advertised on the initial web page offer. If you didn't spot the extra charges they would introduce a £0 Router Assurance. After a few months this would start to have an amount added.
I'm way to busy to check small print and bills, but finally rumbled this scam after the 15th invoice. The support person was very surprised I didn't like these unauthorised charges and said 'we add them to everyone's account'. Anyhow she promised an immediate credit note on the account. This never arrived. In two (recorded)phone calls the 'support' staff claimed that I had received some payback. Both amounts were very different and imaginary, nothing was ever credited to my account or against the invoices.
Upon trying to leave they stated a £100 admin termination fee. Two subsequent letters threaten fees of up to £500.
They have now cancelled my transfer to the new supplier - without informing me. I only found out by optimistically ringing my new supplier. I will be disconnecting their router from the termination date, unfortunately, as they know, this cause many problems.
The directors are gain huge incomes from this and their other company on the back of the misery they inflict on so many people.
Please review anyone you move to and check out the directors carefully on the companies house web pages.
- Location
-
- Location
- Belfast
- Reviewing
- POP Telecom
- Date
- 2021-01-31
- Comments
-
Nothing but bad experience with PopTelecom. Promise you the world but don't deliver. I am a pensioner recovering from cancer and in isolation. I rely on the Internet for my connection with the outside world. My broadband was down more often than not but they would not release me from my contract even though I had no service.
- Location
-
- Location
- Denbigh, North Wales
- Reviewing
- POP Telecom
- Date
- 2021-07-29
- Comments
-
Rude and argumentative staff. Poor constant signal and customer service team are badly rude and almost enjoy being unhpful and raising their voice at you whilst telling you you can't get out of the contract. Cancel your DD. Company sign you up to something they don't really offer. Stay clear of this company.
- Location
-
- Location
- swansea
- Reviewing
- POP Telecom
- Date
- 2017-09-27
- Comments
-
was with pop for 6 months, they were rubbish the entire time. i had the normal internet for 2 months and it wouldnt work at all, nothing would ever boot up, nothing would work, and to top it off i was paying for a phone line that actually didnt work at all. they still charged me for it and blamed my side for the problem and then it got proven that it wasnt and they still wouldnt do anything about it i was paying for phone calls i couldnt use because they refused to come out and sort my phone line out. and then after 2-3 months of pure rubbish from them i changed to fibre to see if that would make a difference, it was worse than the original. it was slow, it wouldnt work for hours on end, it would cut off a few times during the day, and they tried to overcharge me so many times. My monthly bill for fibre was £39, one month they tried to charge me £89,i rang up and they couldnt give me a reason for so, bearing in mind the month before i just paid £60 to have fibre fitted (i was having issues with my interenet so they said they would charge the £50 ontop but they did) on top of my original plan of £26 a month for internet and a phone line i couldnt use. i havent been happy with this company from the beginining so i stopped all payments coming from my account, i am not being overcharged and still have a rubbish signal with the internet. they were also very rude over the phone. Honestly NEVER go with pop telecom, if you dont want to over pay for internet and a good internet find somewhere else because honestly you wouldnt want to go with this company ever
- Location
-
- Location
- N.Ireland.
- Reviewing
- POP Telecom
- Date
- 2017-12-06
- Comments
-
I signed up to "POOP" telecom and within 10 days tried to cancel. They said that they would bill me for the full term over £500 if I left before the end of my contract. I only received the terms and conditions in writing after I said that I had not even received them.They told me I was sent them 2 weeks earlier.I said how could the cooling off period begin before I even had the service they said it begun the moment I signed up. They quoted an all in price on Money Supermarket of £24.99 but they charge for everything. Their unlimited calls and broadband has a limit on calls and they charge a huge fee if you go over it.They are thieves and use any excuse to over charge. PLEASE DO NOT EVEN THINK ABOUT JOINING POP TELECOM THEY WILL CHARGE YOU FOR YOUR THOUGHTS.
- Location
-
- Location
- Wembley
- Reviewing
- POP Telecom
- Date
- 2022-03-16
- Comments
-
Terrible customer setvice.
I had to call many times for anyone to even answer my call.
I feel stuck with their contract as they will charge me if I cancel.
- Location
-
- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2023-11-08
- Comments
-
AVOID THIS COMPANY! Wish I'd read the reviews before trying to move to them. They are incompetent, aggressive, persistent and harassing. Do not touch with several bargepoles.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2017-10-16
- Comments
-
My contract with Poptel was coming to an end and I found another good deal.
Poptel's response was an aggressive letter and identical email saying I might have to pay up to £500 termination fee. They stopped my transfer without telling me. After I found out from the new supplier I had a very nasty conversation with one Jack who said they'd stop me moving unless I paid £50, as apparently lurking deep in 'termsandconditions'. This you must pay or stay until you die. This is contemptible sharp practice.
- Location
-
- Location
- Hastings
- Reviewing
- POP Telecom
- Date
- 2017-06-08
- Comments
-
Absolute rubbish. This is a totally scathing review because this is what it is. Weeks and weeks of calling them to tell them that I'm not recieving the right speeds for what I'm paying for, considering it is fibre optic!!! Some tests would have me lower than 1mbps... that is absolute rubbish. This place also tried to charge me a £125 non-direct debit fee. These are cowboys and run by the parent company talk talk, who are rubbish aswell. Please avoid at all costs. They are very awful.
- Location
-
- Location
- Ealing
- Reviewing
- POP Telecom
- Date
- 2022-03-16
- Comments
-
Orrible experience with customer service. They don't know what they are doing.
They juat repeat the same lines and are not helpful at all.
I can't cancel my contract or they will charge me exit fee.
Never chose this company
- Location
-
- Location
- BURY ST. EDMUNDS
- Reviewing
- POP Telecom
- Date
- 2018-08-23
- Comments
-
I put up with this for a year and a half. I complained Serveal times did improve temporarly. Had 5 months left and tryed to change provider they contacted me and threatened me with a cancellation fee. But gave me the same deal as other provider. My service is now worse than ever. Now I'm stuck with this crap service for another 2 years. What an idiot. Can anyone help.
- Location
-
- Location
- doncaster
- Reviewing
- POP Telecom
- Date
- 2020-03-09
- Comments
-
Stay away!!!!!!
Do not register direct debit from your bank account, you'll find that poptelecom charge you for no reason, stealing from my bank account after I've paid for so many fees and they've invented invoices for services that does not exist...I've couldn't cancel the DD bank says they are not allowed to cancel....worst company ever, bad attitude of costumer services pleople trying to look like superior
For ending contract 3 months before 12 months they've charge me £20 invoice,then £43 services, £50 early end fee,then again £29 services invoice... unbelievable
- Location
-
- Location
- bristol
- Reviewing
- POP Telecom
- Date
- 2021-04-05
- Comments
-
Terrible company. internet goes down multiple times every day. the router they send is so cheap and rubbish and they customer service is terrible. do not recommend.
- Location
-
- Location
- West Midlands
- Reviewing
- POP Telecom
- Date
- 2018-06-13
- Comments
-
Poptele com found at fault by CISS in April 2018, still have not paid me my compensation sending a final bill to them via a lawyer and l will take them to court.
No broadband from July 2017, left them in March 2018 with out any exits fees because l used the CISS service offered in London, and its free.
Keep well away from them.
- Location
-
- Location
- Hampshire
- Reviewing
- POP Telecom
- Date
- 2017-10-16
- Comments
-
Been with this cowboy company about 8mths now and all I've had is problems.
The first 6/7mths my internet was terrible. The only device I use connected to wifi is my phone and it would cut off! So many calls to customer service and did nothing and if they did it was the same thing every time, was even told it was my phone that was the problem and not theirs. I since upgraded my phone and still had the problem. So I was then bullied into upgrading to fiber but £30 connection fee was to be added to my following bill, personally I feel I shouldn't have to pay the connection fee. Was then told I was only getting 6mbps to which I asked why wasn't I informed when I first took normal broadband with them! Everything is your fault never theirs. I did try cancelling and going elsewhere for broadband, but they cancelled my order with a different provider three times! To be told I had to pay £500+ cancellation fee etc then they'll allow me to go with Someone else. I now have an outstanding balance of £49 with them (fibre fee, it was £70+ but took some off that shouldn't be on my bill! That's another thing to watch for, they add things onto your bill without you knowing until your bill gets emailed to you). I explained financial hardship to them last week regarding outstanding bill. Lady puts a note to say hopefully will be paid following week, 2 days later I get a call from a rude young man saying I was paying on the day, i explained no hopefully next week, and he hung up without saying goodbye or anything, very unprofessional. Since then in the space of 4 days I've received calls on my home phone mobile and threatening emails of passing my debt over to collections for £49 plus £500 cancellation and admin fees. I would really love to leave and go elsewhere but they don't allow you too. So I'm now stuck with poor internet and rubbish customer service that harass you. My advice to people looking to join pop telecom. AVOID LIKE THE PLAQUE!
- Location
-
- Location
- Scarborough
- Reviewing
- POP Telecom
- Date
- 2020-01-24
- Comments
-
I saw an offer online for broadband/telephone for £14.50/month. I thought this was great, as I am on a limited budget, so signed up. They charged me £9.99 for the router, which was fine as most companies do, then tried telling me I would need a line installing (even though there is an active line here already). They arranged for a technician to call between 8am - 12noon one week day, but as I work mon-fri 8-6 and sat mornings, I told them I would not be in, so could I arrange it for a weekend. They didn't do weekend appointments, so I cancelled my order as I found someone who could. Within a few days they refunded me the £9.99 directly to my bank account.
A week later (13th January) they took £20.12 from my bank account. When I contacted them, they explained this was the invoice from the date of installation to the end of February. I informed them that I had cancelled my order the week before, and they assured me I would receive a refund. I kept checking my bank, but no refund had been received.
I came home today, to find I had received a cheque in the post for £20.12. Fine..... apart from I can't get to the bank until 15th February!!! I have contacted them and asked them to pay directly into my bank account and cancel the cheque.
So disappointed with their service, and would definitely not recommend.
- Location
-
- Location
- Randolph
- Reviewing
- POP Telecom
- Date
- 2024-01-26
- Comments
-
Steer clear of this outfit. Was already with Pop but out of contract. Wanted tp upgrade to full fibre, but decided to switch to BT/EE for this as Pop price not competitive. Pop then rang with cheaper fibre package so agreed to stay with them. New router was not sent despite repeated reminders. Fibre not installed on scheduled date, but landline and broadband disconnected a day later. Pop refused to help reconnect. Had to resort to PAYG phone. No response to emails from PoP. Just a bill for the next six weeks. I have cancelled my direct debits and fibre installation with Pop and switched to BT/EE.
- Location
-
- Location
- Northumberland
- Reviewing
- POP Telecom
- Date
- 2023-08-01
- Comments
-
Don't Use This Company!!!
They offered me a cheaper deal to stay with them but I wish I didn't.
Had continual line faults with no internet.
They then charged me £192 for a call out which only required a £1 cable to be changed.
Don't be fooled by their lower costs - value for money can be found with ANY other reputable company!
- Location
-
- Location
- Biggar
- Reviewing
- POP Telecom
- Date
- 2021-12-22
- Comments
-
I have 6 months still left on an 18 month, offered £21 contract for 64 speed, reality is I actually pay £26 a month for very poor speeds most of the time & customer service is a complete cluster, don't go near this sham of a provider, by far the worst contract known to man, they definitely saw me coming, I so hate them & can't wait to leave & £75.00 leaving fee, total rip off,stay well clear of this rip off company, learn from my misfortune.
- Location
-
- Location
- Swansea
- Reviewing
- POP Telecom
- Date
- 2019-11-28
- Comments
-
Total Scam, Internet doesn’t work fine, awful services. Demanding to pay whole year’s subscription if we want to cancel the contract. Please Avoid Pop telecom broadband, cheap in price but very cheap & terrible services. AVOID – TOTAL – SCAM
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.