322 Customer Reviews over 9 pages
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- Location
- Milton Keynes
- Reviewing
- POP Telecom
- Date
- 2022-10-17
- Comments
-
i had problems with provider, for a long time, twice tried to charge £192 for engineer , which i did not pay, i took photos of router and devices, no internet documented calls , dates ect, and took it to cisas, regulators, they lied about not being eight wks since complaint, my records showed feb and cisas denied there claim, i had a call from poptelecom, july 2022 to drop the and promised stable connection speed etc, this only lasted for around 8 wks, untill sept 2022, the connections, loss of internet, speed problems have started again, so i have documented, details , took photos of router, and devices with no internet, log all calls, as i will be reffering back to cisas, , i suggest everyone take the same steps, i am 64yrs old, have a lot of health problems athritis aswell, waiting for heart surgery, poptelecom are aware of all this , and i rely on my internet connection, and still they dissapoint , cancelling D/D so they cant take any money from my acc
- Location
-
- Location
- Lincoln
- Reviewing
- POP Telecom
- Date
- 2017-09-28
- Comments
-
I first stumbled across this abysmal broadband "provider" when I moved to a brand new housing estate, where there were limited broadband providers available on price comparison sites. Prior to setting up with Pop Telecom, who appeared to be the cheapest available at the time, despite their ridiculous set up fee, I completed a speed check of my broadband after suffering with next to no internet speed, and discovered that I was getting around 1mb internet all the time. After calling them and having them state "well it does say UP TO 17mb", I asked why my neighbours all had perfectly fast internet and was told "well there's comes through a different line so you wouldn't get any better than us". After weeks of battling with their shoddy customer service, I asked several times if there was any way I could leave my contract on the basis I was paying a stupid amount for nothing, as the phone line was not working either. They refused to let me leave without having to pay a massive fee, of course, so I was forced to get fibre internet with them after they "guaranteed" I would get around 34mb internet speed. They then charged me £20 more the next month than stated on the phone call, and when I called them I found out it was because they had added on an extra product without telling me, which they were then forced to take off. I rang them again today as I would like to cancel (I have lost my source of income and have a baby on the way so cannot afford their extortionate prices). They informed me that, even though I took out the contract with them in November 2016 for 12 months, when I upgraded to fibre they added an extra 24 months onto the contract. At no point did they tell me this. Neither did they email me any documents stating this, as they are claiming. The lady did, however, explain that I could pay £800 to leave the contract now....hmm, tempting. They are now investigating the situation with great reluctance. Thanks Pop Telecom; you get me a little bit closer to becoming mentally unstable every time I speak to you.
- Location
-
- Location
- Peterborough
- Reviewing
- POP Telecom
- Date
- 2018-01-15
- Comments
-
The "Up to" 17Mb service spent much of the first year at less than 1Mb. Every mont there would be unrequested "optional extras" added to my bill, and at the end of the contract POP Telecom has the temerity to demand a £100fine simply because I wish to use another provider that will give me a faster service for less money.
If I could give negative stars for service and satisfaction I would do so
- Location
-
- Location
- Man he’s
- Reviewing
- POP Telecom
- Date
- 2019-12-04
- Comments
-
I would give no stars but it won’t allow it.
Poptelecom is a scam total scam, my advice make a complaint and do not resolve it and then ask for a dispute resolution form to be sent to ofcom to make a judgement of your complaint, this method will alert of on that something is not right with this company’s operation and then they will investigate. Poptelecom have consented over billed me for me choosing to pay by my own means this has cost me 8.00 and because I have to contact them every month to have my bill corrected they say I’ve paid late and charge me a further 6 pounds. This is a scam a total scam and they should not be allowed to operate. Poptelecom sent me an email to my complaint stating that they had corrected the over billing and had ordered my direct debit to pay them, I only left the monthly cost of my bill in my account and they tried to take 27.90 instead of the 19.99 I had left in my account to pay their bill. I believe this is theft and why they insist on direct debit to take what they want.
You have been warned DO NOT USE POPTELECOM THEY WONT LAST LONG SO YOU DONT WANT THEM WALKING OFF WITH YOUR MONEY.
I’m off to find a new service as I’m sick of having to undo their scams and watch my bank account to ensure they haven’t taken anything as they are also thieves a company run by gangsters.
- Location
-
- Location
- HINCKLEY
- Reviewing
- POP Telecom
- Date
- 2022-09-27
- Comments
-
So disappointing. I gave them ample opportunities to correct issues, but they seem unable to process simple instructions. They are also happy to try to re-write terms ('Welcome: here's your free router' turns into 'return your router or we will invoice you'!!)
- Location
-
- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2024-02-08
- Comments
-
What a load of rubbish was with them for 1 month over Christmas got no Internet over Christmas and new year tried phoning wasn't open till first Tuesday in January..told them I'm cancelling it.and goin else where..just got bill of debt company for 796..can't pay we take it away.....DO NOT GOT WITH THIS POP COMPANY THEY ARE CRAP..NOW IM IN DEPT FOR 796 BECAUSE OF 1 MONTH I WAS WITH THEM BUT INTERNET WAS NOT WORKING FFS
- Location
-
- Location
- Orkney
- Reviewing
- POP Telecom
- Date
- 2016-12-15
- Comments
-
Everything fine till lightning strike, they sent new router, which took nine days to arrive but did not fix problem of no internet connection. A further two weeks and numerous phone calls by me before they arranged an engineer visit to repair line fault. Back on now after four weeks. AVOID THIS COMPANY.
- Location
-
- Location
- South Leicestershire
- Reviewing
- POP Telecom
- Date
- 2020-12-02
- Comments
-
SHOCKING SHOCKING SHOCKING- utterly terrible experience- cancelling after 6 months- the service must drop out like at least 7 or 8 times a day and having to do a full router reset each time, the customer service idiots are terrible too - clearly a load of straight chav boys- using words like "innit" and speaking in that vile scummy street slang for some reason- no skills what so ever. the worst, most tacky, tinsel town set up i have ever seen they shouldnt be in business- AVOID AT ALL COSTS!
- Location
-
- Location
- Stoke on Trent
- Reviewing
- POP Telecom
- Date
- 2023-10-29
- Comments
-
Disgusting treatment by Pop Telecom
I tried to cancel my current contract before it was due to end but Pop Telecom automatically signed me up to a new contract without even accepting my cancellation on the old one.
They have since charged me direct debit at £10 above what I was paying for the same service.
After lengthy conversations I have received no apologies for their supposed loss of the initial cancellation I filled in.
I have now been charged at the new rate and told this will continue until I stop the direct debit.
Disgrace with no contact or advisories as to what was going on.
Tragic customer service - avoid.
- Location
-
- Location
- Manchester
- Reviewing
- POP Telecom
- Date
- 2019-06-05
- Comments
-
Only joined 6 weeks ago and have had to complain many times about service. Told they have fixed it many times but is not any better. Now being told need new router as in their words the standard one isn't that good so I should spend more money with them for more expensive one. Lost replacement router and not responding to my emails now, will be sending to ombsman to get supply switched and only went with them as Martin Lewis site recommended them!
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2021-02-01
- Comments
-
They get Trustpilot to remove bad reviews - just glad to buy my way out of contract. Customer services tried their best but they need to up their game as a service provider - absolutely shocking service!
- Location
-
- Location
- Welney
- Reviewing
- POP Telecom
- Date
- 2018-02-27
- Comments
-
Mega slow speed, particularly at peak time, pitiful response from customer service, charges arbitrarily added to account and punitive fees to leave - even OUT of contract.
Don't do it!
- Location
-
- Location
- Tring
- Reviewing
- POP Telecom
- Date
- 2023-12-23
- Comments
-
Wish i have read thru the reviews before i signed up 18 month contract. Only chosen them as they were £1 cheaper than my current one.
Agreed £18 but all my bills comes over £26 extremely bad wifi service, constantly disconnect on my phone. Seriously thinking to end my contract early dont mind the cost. Cant download or watch anything on my phone. Have to restart rooter 10 times a day still no good.
- Location
-
- Location
- Edinburgh
- Reviewing
- POP Telecom
- Date
- 2020-04-14
- Comments
-
Internet speeds are ridiculously slow and drop out for around 10 minutes every few hours or so. As per usual it’s a “line fault” but they’re using the same line as BT were previously before we switched - and didn’t have the same issues.
All in all, I would avoid.
Also, they have a great Trustpilot score due to offering £5 discount to month1 bill for submitting 5 stars.
- Location
-
- Location
- Liverpool
- Reviewing
- POP Telecom
- Date
- 2019-03-27
- Comments
-
they messed it up royally, as they seem to have done with everyone.
Charges 10 days prior to install, threats of not going ahead etc etc, all beyond ofcom regulations.
Pulled the plug fast and to their credit, they refunded the £20 fee in 2 weeks
- Location
-
- Location
- GLOUCESTER
- Reviewing
- POP Telecom
- Date
- 2019-03-13
- Comments
-
Well where to start.Having lived in the same house and had successful broadband with both BT and Talktalk for the last ten years i made the mistake of being sucked in by price. My fault. After a week the connection would frequently drop off or be so slow was unusable. They said its because your so far from the exchange. I always have been i say. Im not expecting much more than 2 megs . i do get 2 megs ocassionally but still dropping off. Tried new router, better for a short while then back to same old rubbish.I ask how can it be i have no problem with two other providers,but garbage with you. no answer. Not even responded to last couple of e-mails. So decided to just grin a bare it till my 18 months was up and could go elsewhere or so i thought. Brings us to this morning. I contact them to inform of change off address and . First they tell me a £40 charge will be made by open reach for the new line[im moving next door] and the lady discontinued her telephone service. I ask so if there was a line i assume no charge . correct they say. I say ok ill call open reach[i have contacts]. Ah no they say its not an open reach charge after all its an moving house admin charge . Open reach charge is £30 but they'll waver this. However the absolute worse thing which i think is a disgrace is because im moving home the contract renews to another 18 months. So im stuck with the worst broadband in propbably the world. I say if its a new contract then surely i can cancel within 14 days. Oh no you cant your stuck mate its in our terms and conditions. Stay well clear . Rubbish rubbish rubbish. Actually im astonished the connection has lasted long enough for me to complete this review
- Location
-
- Location
- PORTSMOUTH
- Reviewing
- POP Telecom
- Date
- 2017-05-10
- Comments
-
A DREADFUL COMPANY ! No Broadband or phone for 4 weeks after joining and had to involve Ofcom for compensation.
AND
When I decided to cancell my contact half way through the period despite being told they "do not makes penalty charges" they invoiced me and removed from my account £300. When challenged over this they advised this was in the small print in the contract I agreed to. So BEWARE before tying yourselves up with these people and if you shop around I am sure you will probably find better deals elsewhere. I cut my broadband/ phone bills in half by moving!
- Location
-
- Location
- West Midlands
- Reviewing
- POP Telecom
- Date
- 2018-04-26
- Comments
-
Lost Broadband in july 2017, by December 2017 still not fixed, tried to move on ended up going to CISAS (Communications & Internet Services Adjudication Scheme) who found them at fault, no fees applied,refund of my costs, Poptele Com hid behind "contract" but the contract works both ways, they tried to say broadband is free, so they can not be held to account, load of rubbish, so are their fees to move on, do not pay if you have a real reasons/faults keep all letters etc and go to CISAS for help. Link on google.
Low cost means third world services who just do not care.
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2021-02-06
- Comments
-
Glad to be out - do not trust other review sites with "pilot" in their names as the bad reviews are removed to keep the score high. Cost me more than a years sub too get free but I was so frustrated I paid. I hope more people read through review sites other than the obvious to save themselves hassle. I'm paying a little more now but at least it works!
- Location
-
- Location
- Stoke on trent
- Reviewing
- POP Telecom
- Date
- 2019-02-18
- Comments
-
Worst customers service and
Internet Broadband provider in UK
- Location
-
- Location
- Antrim
- Reviewing
- POP Telecom
- Date
- 2017-11-19
- Comments
-
On 1/10/2017 when I was extending my phone contract lady in Carphone Warehouse suggested to me to choose Pop Telecom for only 23.99 a month. She told me as well that I can cancel my contract within 14 days if I want to without incurring any charges. Since I never got a router (but had to pay the bill anyway) I went to Carphone to cancel the contract. After the phone call to Pop Telecom salesman told me that I have to call them next day because that happened to be Sunday and it had to be within 'office hours' and they can't do anything for me. So I rang the following day and informed the fellow called . That I want to terminate my contract since I didn’t even get a router. I have asked them to refund my money that they charged me (66 pounds for 1,5 month charge and set up). Person on the other side informed me that my account had been deleted and I am going to get my refund back in couple days. Next phone call was on 27/10/2017, I have asked them about my refund, and lady said that i have to wait for 20 days to get it back, so around 6/7 of November. Next Phone call I made was on 10/11/2017 the gentleman on the other side told me that the check had been sent but then another lady said that my account is still Active! And that she needs to check something so she will call me back. She obviously didn't. After another phone call on 16/11/2017 gentleman on the other side said that because i phoned them on the 15th day after I sign the contract (Please note that i couldn't do it on the 14 day since it was Sunday!!)that if i want to break the contract i would need to pay an early cancellation fee of 500 pounds. So today I got another bill for 26.08 pounds even though it was supposed to be 23.99 according to the deal i was supposed to get, but the problem is that i still did not received a router, a month and a half after first call! After i supposedly cancel my account on the 16/10/2017 I wanted to move to another broadband provider but Pop Telecom blocked that twice. I wouldn't certainly recommend that broadband provider, avoid it if you can.
- Location
-
- Location
- Bradford
- Reviewing
- POP Telecom
- Date
- 2023-12-08
- Comments
-
Appalling service. I am now on my 4th call to their 'customer services' and am still unable to attain a resolution to a very simple issue.
- Location
-
- Location
- Worcester
- Reviewing
- POP Telecom
- Date
- 2017-11-14
- Comments
-
The worst supplier of broadband ever advertised at 19.99 a month but i have paid £30s £40s £50s £60s a month. My contract was due to end and these even had the balls to phone my new supplier up to cancel my order.STAY AWAY
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-14
- Comments
-
How many of you have considered a formal complaint to the Telecoms Ombudsman? As yet mine is too early for them to take but anyone who has a problem which has been ongoing for 8 weeks or more should contact them and ask for their intervention. It's what they are there for!! If enough do it, and I will at the earliest opportunity, they must surely take notice. GO FOR IT AND ALL THE BEST.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2022-07-11
- Comments
-
Avoid at all costs. First, the internet is not good. But I want to mention something important: We had a 12 month contract at our flat, and one of the unique providers was pop telecom. They said the only do 18-month contract but said we can bring everything to the new address, without saying an important part: "everytime we move to a new address we will automatically renew your contract 18 months more". Everyone who lives in London is aware getting a two year contract in a flat is hard. They just do this to keep you forever, Pop Telecom are snakes, avoid please.
- Location
-
- Location
- Cumbria
- Reviewing
- POP Telecom
- Date
- 2022-07-22
- Comments
-
Tried to setup broadband on their SUPERFAST FIBRE 80 BROADBAND, but after a few attempts to arrange setup, I kept getting emails saying the order was cancelled. This didn't bother POP as they helped themselves to the £40 setup fee anyway. After talking to their customer service (who we shall politely say were unhelpful and disinterested), I am still getting spam marketing calls and emails trying to get me top sign up. Potentially a con, Avoid like the plague.
- Location
-
- Location
- Milton Keynes
- Reviewing
- POP Telecom
- Date
- 2020-09-28
- Comments
-
Make sure you read up on POP Telecom before you sign up, contrary to what they manage to smoke screen the internet has thousands of posts on places like Money Super Market showing how awful their service is and how they'll overcharge for services not received.
Spent the best part of a year trying to get POP Telecom's useless customer service department to fix my internet which was granting speeds of less than 1.0MB/s when I was promised 10x that.
Each call to the call centre was a nightmare with various employees who didn't know what they were on about palming me off with the "we'll call you back" and never calling back.
My new provider is seeing me with average speeds of 11MB/s without them doing anything other than sending me their own router - POP Telecom were adamant the issue was with my property/overhead lines (seriously?)/something out of their control. The new provider is providing me with standard broadband through the exact same phone socket and is perfect.
To summarise POP Telecom:
- Head to Money Super Market forums and search their name, look at the thousands of disappointed customers
- Each call to the call centre takes around an hour to connect
- Each time you connect it will be someone that doesn't know the answer and needs to contact someone else, they won't transfer your call and will say they'll ring you back - they won't ring you back
- They do not respond to official complaints made to them
- Their more senior staff are rude and ignorant, they tried their best to palm me off with stupid excuses blaming Openreach but there was no problem with Openreach in the area (brother an Openreach project manager and confirmed no active jobs or breakdowns)
- Their router is physically unable to project the terribly slow WiFi through granite walls
- When I tried to cancel during my 14 day cooling off period I was told I had to pay the full contract amount to leave
tl;dr summary? You pay for the peanuts that they feed their monkeys, they do not care about customers and are rude/inept.
- Location
-
- Location
- North West
- Reviewing
- POP Telecom
- Date
- 2023-07-01
- Comments
-
UTTERLY CRAP
Do not go near them!
There services are diabolical
They lie “recorded”
They steal “from your bank account “
Customer services is anything but
Complaints don’t waste your breath
They constantly hound you 12 plus calls per day
Suffering mental issues so there sending the Bailiffs for there mistake
- Location
-
- Location
- Lochgelly
- Reviewing
- POP Telecom
- Date
- 2019-11-14
- Comments
-
Wish I could actually say how good the broadband is but after nearly 6 weeks we're still to recieve it since they've messed up the whole thing, sent out a dodgy engineer to ruin the whole thing and take advantage of my 72 year old sick gran. Sick of them, customer service have hung up on me multiple times and have been completely useless in the whole situation. Don't join! Stay as far away as humanely possible.
- Location
-
- Location
- Eastbourne
- Reviewing
- POP Telecom
- Date
- 2024-03-25
- Comments
-
Over the years I've used many different ISPs, they all have problems sometimes and thats fine. POP telecom have been by FAR the worst ISP I had to use. Constant disconnects, long downtimes where internet just didnt work, poor customer service, slow speeds when it did work. After a month of them doing NOTHING about it all and blaming me and my equipment I left them and switched to BT. How strange that i had full speeds, no disconnects or ANY problems with BT using the same equipment.
Overall, the company is a cowboy outfit. They either don't know what they're doing or they're actively not doing anything and just taking peoples money.
Would never use this company even if it was the only choice.
- Location
-
- Location
- Ashbourne
- Reviewing
- POP Telecom
- Date
- 2017-10-07
- Comments
-
Dreadful company in pretty well every respect. they've been harassing my elderly mother for weeks now, they refuse to answer letters, they renewed my mothers contract without even contacting her, which isn't the first time this has happened apparently. the list of this companies failings is way too long to go into. follow the other people's advice on this page, go elsewhere.
- Location
-
- Location
- Selby
- Reviewing
- POP Telecom
- Date
- 2017-08-14
- Comments
-
Absolutely shocking. We've only been with them for 2 weeks and for us to come out of contract early itl cost over £400. It took forever to get set up so we were with out phone and internet. Now it's up and running it is so slow and useless. We had the same standard broadband with sky and had no issues. I have sent several messages on Facebook and never had a reply. DO NOT GO NEAR THIS COMPANY!! We've got another 18months of crap to go through
- Location
-
- Location
- Skye
- Reviewing
- POP Telecom
- Date
- 2021-01-08
- Comments
-
Shocking company paid nine pound 99pence set up fee on line end of october ,phone call next day to say cant provide service to my area , can i get my money back . No no ,repeated phone calls and email ,no responce ,this company is totaly ignorant to customers ,still have not received my money back to this date, do not trust this company they lack any decent customer service
- Location
-
- Location
- Brackley
- Reviewing
- POP Telecom
- Date
- 2017-01-23
- Comments
-
This company is terrible, when setting up through Uswitch we were told that our bank details were not entered so the contract could not be set up. We left it as decided against signing up with them as the reviews were terrible and we signed up for a better package with BT. after 3 weeks our BT line had been cut off without our permission and POP had taken money out of our account. Not sure what was going on we phoned BT and explained the situation. They said that POP had had the line cut 9/12. we then phoned POP who said our broadband would be connected on the 23/12. We explained to them that we did not want the contract and we were told that it had not gone through. All they said is as we are out of the grace period (14 days) we would have to pay the full contract to cancel?!?! Now we are stuck in a contract we don't want. The broadband itself has not been on a full day since we have had it. we have reset the router countless times and nothing works. we have phoned again today to be told we are on a maximum of 3 Mb/S. who in their right mind would sign up to that? This company are con artists and are being allowed to get away with it!
As for the customer services as many of the reviews say on here. it is non existent until they want your money. We have phoned with problems and they said someone will phone back but this never happens. we are appealing the actual contract and wanted everything in email/writing, there has been no reply. Please stay away from this company.
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2023-10-16
- Comments
-
Utter shambles before they've even started.
They got the go live date wrong, then on the new date they gave me, my previous supplier cut the service and Pop didn't take over. They blamed Openreach for a problem which was absolutely fine until the previous supplier ended their service - bit of a coincidence?
I've been 5 full days with no internet or landline with no light at the end of the tunnel.
Still blaming Openreach for what is fairly apparently their fault.
- Location
-
- Location
- Suffolk
- Reviewing
- POP Telecom
- Date
- 2017-07-31
- Comments
-
Just want to say this company is absolutely c...p! I joined them in June and have had loads of problems. I have had no phone and no broadband for a week now. I have rung them nearly every day and still no joy. They are useless. Tell your friends not to touch them with a barge pole. I have been to the shop that has been promoting them and told them they should stop doing that.
- Location
-
- Location
- Bradley Ashbourne
- Reviewing
- POP Telecom
- Date
- 2017-04-22
- Comments
-
Shocking. Stay away
Failed to do anything they say they would. Run away.
THERE ARE NO WORDS TO DESCRIBE HOW BAD POP TELCOM ARE
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-11
- Comments
-
If you're thinking of going here - DON'T DO IT!!! My elderly and infirm mother was reduced to a hyperventilating mess when they tried to charge her £500 plus costs to terminate an out of date contract, which unknown to her they had extended 3 months early. Their customer non service dept ignored her request to deal with me, her daughter, and have harassed her with threats.
- Location
-
- Location
- Taunton
- Reviewing
- POP Telecom
- Date
- 2017-11-10
- Comments
-
Not satisfied at all , also I got a wrong bill and when contacted they said it is by mistake, money will adjust next bill by nothing happened .their internet is terrible may be more than ten days in a month no internet at all.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2020-04-20
- Comments
-
DO NOT USE
You may be lucky and get an okay service. However if you are one of the many who are unable to connect and they can not resolve the issue you will be charged £100+ cancellation fee. Even if the fault is not with you and you never receive any broadband connection.
Disgusting excuse for a broadband provider
Not worth the risk
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.