322 Customer Reviews over 9 pages
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- Location
- north west UK
- Reviewing
- POP Telecom
- Date
- 2022-04-12
- Comments
-
Signed up and then told by them to cancel. Still waiting for refund on postage for router that was never sent.
DO NOT DEAL WITH THIS SHOWER
- Location
-
- Location
- Beechlands
- Reviewing
- POP Telecom
- Date
- 2022-05-21
- Comments
-
I rang them and set up deal 2with for broadband and anytime calls £22 .99 11 mb ac router best value broadband 18 month contract and gave the my bank details said they would email me a welcome pack that was over a week ago and paid £9 for the router and think they are going to connect me next week they sent the router today and i haven't sent me any paper work or emailed for what it costing me a month and nothing to say what day it is i think its Friday i went to the bank and found out they taken out £9.99 delivery of router £28.94 all router on the 11 may and the other on the 17 may the statement i got today was 21 may like i said i have nothing on paperwork to say how much or what the deal is so due to this they can upgrade and take more money out without telling until its to late for so on Monday im ringing them to cancel the installation and staying with PlusNet at least they sent me by post a letter welcoming me to PlusNet and telling me how much i was paying each month
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2019-12-05
- Comments
-
UPDATE - I have now been charged £137 for cancellation fee and two months service which I never received. This company is disgusting. Avoid Avoid Avoid.
The response I have received from Pop Telecom has basically told me that it is my problem and I have to deal with it. That I will have to pay a cancellation fee (£101 +original installation fee) for a service I never received which has cost me time, stress and money.
I would also like to add that I live in a studio flat in central London. I am one of 20 tenants. The other 19 have no issue with their wifi providers. So I believe the issues is with Pop Telecom.
UNBELIEVABLE.
Following on from my previous review I would like to complain further about the service.
A new router was sent with incorrect information. Once the correct username was put in and it still does not work. The problem is not consistent. My laptop does not detect any WIFI availability, while my phone does but the password appears to be incorrect despite it being confirmed by one of the pop telecom staff. I spoke with someone earlier today who explained that there is nothing wrong at their end. He did not actually ask what was the problem in detail only that it should work. It is not working. He also added I could leave by going with another provider… this seems odd to me. Surely I can cancel with them directly.
I requested a cancellation via the phone over 30 days ago so I would like a confirmation that my account is indeed closed.
Furthermore he has said that he is unable to wave the cancellation fee of £101. So to sum up – I have to pay for a service that has never worked, cost me time, money and stress as well as an additional £101 to leave. I was expecting an apology and refund which is what I should receive from any reputable company.
DISGUSTING SERVICE – DOESN’T WORK. WILL NOT RELEASE YOU FROM THE CONTRACT. NO REFUND PLUS £100 CANCELLATION FEE. SURELY THIS ISN'T EVEN LEGAL????
I would like to complain about my experience with Pop Telecom which has frustrated and exhausted me over the last 6 weeks.
My WIFI has never worked and many, many attempts to get it up and running have been going on since the start. It has been reconfigured, a new adaptor has been sent, a new router, a BT technician has been sent out.
The contract stipulates that I cannot leave without a fee before 28 days as you are entitled to try fix the connection problems. I have given them 6 weeks to resolve the issue. They are stating that it should be working but it is not – no help was given to resolve the issue. But I was told I would need to pay £101 cancellation fee with no refund for a service which has not worked at all.
- Location
-
- Location
- Chadwel
- Reviewing
- POP Telecom
- Date
- 2023-10-25
- Comments
-
Worst and unprofessional company.If it was in my hand I would give POP telecom negative 100.I decided to moveI to another customer because of pop telecom worst services, Internet quality and after many compaints, we gave them notice period of one month but they immediately cut our connection and left us without Internet for a week because we could not find dates with new provider and noone called from POP telecom for apologies. We were with this ship company for 5 years.
- Location
-
- Location
- Glasgow
- Reviewing
- POP Telecom
- Date
- 2017-11-24
- Comments
-
Warning don't go near this mob don't even look at them . I was with them for 6 over charged constant complaining months one of their excuses for overcharging was insurance for router and line cost me £139.56 to leave in September still got overcharged bill on October which they now say was part of leaving charge also £0.31 in November .
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2023-08-19
- Comments
-
I left this shambles of a company after 3 and half years as the broadband was constantly disconnecting and freezing. 2 and half years later they have contacted me to say I still have an outstanding balance and it is being passed to debt collectors (£51.98) my account was fully up to date and they are trying to charge me for a month that I was actually using talktalk broadband! Avoid at all costs absolute shambles of a company and con artists!!
- Location
-
- Location
- Tonyrefail
- Reviewing
- POP Telecom
- Date
- 2024-03-29
- Comments
-
I've been locked into contract and paying for nothing basically
- Location
-
- Location
- Oakham
- Reviewing
- POP Telecom
- Date
- 2023-11-21
- Comments
-
I rue the day I ever came across this dreadful company. They are useless. I went through what we used the broadband for, explained how important the phone line is as we have no broadband coverage in our village and my father is terminally ill. They left me for 5 days without incoming calls. I have a non existent broadband that they blame on Openreach but they are still not reaching the minimum broadband speeds and we are achieving 0.01mpbs. They will not give me a deadlock letter and only want to sell me a highere value package! I have proof of all of this. Totally shambolic, avoid like the plague.
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2019-04-22
- Comments
-
AVOID! AVOID! AVOID!
The WORSE company I have ever encountered. They reel you in with apparently 'cheap' prices and then tie you up in knots to extend your contract with extortionate prices and terrible broadband. We moved house and not only have we been a whole month without Internet which they are still going to charge us for, they renew the contract to another 24 months! Been on the phone to them constantly about moving and was never once told this would actually renew the contract! All we want to do is leave this awful company but they want to charge us as much as possible to leave.
NEVER EVER GO WITH THIS COMPANY!
They should be shut down.
- Location
-
- Location
- Gainsborough
- Reviewing
- POP Telecom
- Date
- 2017-06-20
- Comments
-
Well where to start 1st even 1 star is to much to rate them 0! Nothing but problems from minute I joined. 3go live dates 3router delivery dates. 15 phone calls through out our 4week wait in the mean time they hit my bank for £66 even though we had no equipment or service, Cancelled at the bank luckily as I had lost all faith in company before I even had services. They then went ahead and decided they was going to set up a new direct debit without permission and again I've got screen shots and a letter so sure ofcom will love this company fraudsters. They had been told I've payed plusnet and were leaving there company being lied to hung up on very rude staff of witch I say they must have only a handful of people as I've spoke to them all several times quick to answer phones not be helpful even managers lie! They don't keep you up to date like they say no free phone nice set up for them nice bill for us. Signal is sh!t it can only run 1 Xbox in my house can't connect more than that what a joke suppose it's in the words speeds of up to 40mb pmsl we running at 17mb real fast fibre NOT and to think you charge £2 more than sky for package what a bunch of incompetent little twirps don't know there ass from there elbow. People's stay well clear or if you join record everything log it all dates and times. O and also if my personal detail was not on my evidence against them I would put it up for all to see.
- Location
-
- Location
- Forres
- Reviewing
- POP Telecom
- Date
- 2022-05-23
- Comments
-
Sham of a company. Charge you more than agreed then say its for insurance, which I didn't ask for. Threatening letters sent, I'm in no contract, I did not sign anything in ink between myself and them.
Avoid at all cost
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2018-12-28
- Comments
-
Broadband speed virtually non existent, unable to use Now tv all over the xmas Period, tech support only available during office hours, so no help there, a really poorly run outfit, who are connected to talk talk can't wait to end contract, stuck with them till March
- Location
-
- Location
- Alnwick, Northumberland
- Reviewing
- POP Telecom
- Date
- 2018-08-13
- Comments
-
NEVER EVER USE POP TELECOM!!! They are absolutely rubbish!!! Our broadband has been dropping out for months, they did a check and told me it dropped out 25 times yesterday, however, it would cost me nearly £200 if an engineer came out and couldn’t find a problem! I said well there is obviously a problem if it’s dropping out 25 times in one day! They said it could be my fault so I would have to accept the charge, they said it could be rats chewing my wires or a small child playing with the line connection?! They advised I get a screwdriver and try to fix it myself!!! Please spread the word, they are ridiculous, stay well away!!! We will be getting another provider as soon as the contract ends!
- Location
-
- Location
- Neath
- Reviewing
- POP Telecom
- Date
- 2021-07-12
- Comments
-
Absolutely awful!! Avoid avoid avoid. Internet hasnt worked since i went with this company. Rang to say i was having problems... when i spoke to representative i asked if there would be a call out fee if there was any problems with the internet he said no. Actually there is a fee of 192.00. Another person from customer service told me to get a screwdriver and take the socket off.if i could look to see if i could see a problem...i kid you not!! Iv never heard anything like it. Worse thing i did was moving to this joke of a company.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2019-11-26
- Comments
-
DISGUSTING SERVICE – DOESN’T WORK. WILL NOT RELEASE YOU FROM THE CONTRACT. NO REFUND PLUS £100 CANCALTION FEE. SURELY THIS ISNT EVEN LEGAL????
I would like to complain about my experience with Pop Telecom which has frustrated and exhausted me over the last 6 weeks. I would like to mention that I work long hours and often from home, at one point I became so overwhelmed and disgusted by the customer service I actually cried whilst in my office which was so humiliating and unlike me.
My WIFI has never worked and many, many attempts to get it up and running have been going on since the start. It has been reconfigured, a new adapter has been sent, a new router, a BT technician has been sent out.
The contract stipulates that I cannot leave without a fee before 28 days as you are entitled to try fix the connection problems. I have given them 6 weeks to resolve the issue. They are stating that it should be working but it is not – no help was given to resolve the issue. But I was told I would need to pay £101 cancelation fee with no refund for a service which has not worked at all.
- Location
-
- Location
- Merseyside
- Reviewing
- POP Telecom
- Date
- 2022-07-16
- Comments
-
Would have put zero stars! AVOID POP TELECOM AT ALL COSTS. I never paid the price I agreed to when starting the contract. The 'free router' that you 'purchase' and have to pay £9.99 for delivery they fail to tell you when you sign up or leave is actually only on loan to you and then you need to pay to return it or they will pass your details to debt collectors ' as seen on Can't pay we'll take it away'! But apparently you can see some unclear, contradictory terms and conditions if you hunt for them on their website. They don't include them when you start contract or when you actually manage to leave. Who knew that when they send you an email stating you are leaving as they have had the start date from your new broadband supplier that unless you reply to that email saying Yes I am leaving that they view this as you saying cancel my new broadband supplier. They actually cancelled my leave twice! But apparently Pop Telecom pride themselves on customer service and operate a 'happy customer scheme'!! They also delete bad reviews on other review sites!
- Location
-
- Location
- Wellingborough
- Reviewing
- POP Telecom
- Date
- 2023-04-29
- Comments
-
The Internet was unreliable as it kept cutting out multiple times a month. Bizarrely the Internet automatically turned off when I turned my ps4 off, which wasn't connected. Definitely wouldn't recommend if you want steady reliable broadband
- Location
-
- Location
- Payhembury
- Reviewing
- POP Telecom
- Date
- 2017-04-19
- Comments
-
I am so disappointed with everything about this company. We signed up to this company through curry's PC world. We were told that they were specialist in rural areas. We were told that we would have the same speed if not better, than we had with plussnet for £20 cheaper. We were not told however that we would have to pay a charge of £50 even after the contract had ended to move provider. We have been with them for phone just over a month and broadband for 22 days. We have complained several times that our broadband is so slow that on many occasions we can't even connect. We had 5 devices running with plussnet and the speed was OK. I have just called again and they said that they is nothing more they can do. If I want to terminate the contract, I will have to pay £269 plus an admin fee of £100 then the £50 charge of changing suppliers. This is disgusting. I am so cross that I got so sucked in without checking them out. I fully intend to make as many people aware as possible not to go anywhere near this company.
- Location
-
- Location
- Devon
- Reviewing
- POP Telecom
- Date
- 2022-12-22
- Comments
-
AVOID THIS PROVIDER. My contract should end on 27th December 2022, POP telecom did not notify me of the contract ending date at all. I called them on 14th December saying I am not going to renew the contract, they then told me that I need to give them at least one month notice if I don't want to renew the contract, which is ridiculous. They are now trying to charge me over 40 pounds for the service for January 2023, although I keep on telling them that I am NOT going to renew the contract. I called them again yesterday saying that I am NOT renewing the contract, why do you still charge me over 40 pounds for the service for January 2023? How can OFCOM let such kind of company do business like this?
- Location
-
- Location
- Emsworth
- Reviewing
- POP Telecom
- Date
- 2019-08-19
- Comments
-
When I 1st joined Pop I thought they were brilliant - sadly that is no longer the case. My internet has been intermittent to zero for over a week and download speeds from 14-20 down to a max of 6....despite several e mails and many uses of their online contact forms I have heard zilch from them. It seems they truly are the cowboys so many accuse them of being.
- Location
-
- Location
- Llanrhystud
- Reviewing
- POP Telecom
- Date
- 2018-01-08
- Comments
-
The 'one-star' designation above is because this webside does not allow anyone to give "no stars" at all. I endorse everything that the most critical of the former Pop Telecom customers have said in previous reviews, and would very strongly and emphatically advise any potential customers to stay clear of this supplier altogether. We used this supplier for the contract period of 24 months, paying their charges in full for the whole period by standing order, in spite of a dire (or often non-existent) service. Although they claim a 24-hours service, there is no out-of-office-hours service, so if their service has a fault in the evening or at weekend, their is no way to contact Pop Telecom. In December 2016 our broadband was 'out' for eleven days - we received neither a reduction for the missing period, nor even an apology. When we decided to switch back to BT, we were charged a 'termination fee' of £100 (and their letter said it could be up to $£500) although the contract had expired. These people are charlatans, and no-one should be persuaded to use their 'service'.
- Location
-
- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2024-01-15
- Comments
-
Avoid this horrible company. Similar experience to reviewer Rebecca's and good luck to her with her complaint to CISAS - that worked for me.
- Location
-
- Location
- uk
- Reviewing
- POP Telecom
- Date
- 2017-08-10
- Comments
-
absolute rubbish
liars and thieves
don't touch 'em with a barge pole
- Location
-
- Location
- Newton Stewart
- Reviewing
- POP Telecom
- Date
- 2018-03-30
- Comments
-
shocking a rip off from start to finish the worst provider on the market they just randomly add charges to you bill and hope you dont notice. the connection charges for the free phone calls are more than the phone call itself. truly awful avoid at all costs
- Location
-
- Location
- Cumbria
- Reviewing
- POP Telecom
- Date
- 2021-03-30
- Comments
-
Worst company ever.worst customer service ever,no reliability either.the connection cut off numerous times every single day from anywhere upto over an hour god knows how many times we complained but they said they would do a line check and say it was fine when clearly it wasn't.they called me a liar,they charged for a service we were no longer using and had cancelled many months earlier.they cancelled our order with another company without our consent 3 times which they legally cannot do but did anyway as they are nothing but crooks.the service they promised was not what was delivered so who broke contract?I would say it was them but no they accept no blame or responsibility at all,they are making it impossible to leave them with cancelling our switch without consent,we jst want to leave but they won't let us.i have physical and mental health problems and they constantly bombarded me with txts and calls.stay away at all costs,it's not worth the headache
- Location
-
- Location
- Wirral
- Reviewing
- POP Telecom
- Date
- 2017-09-12
- Comments
-
The worst experience I have ever had with broadband! The slowest speed ever! Can only have one device connected at a time and they have now stored my card details and took money without my permission and left me with nothing in my bank and by reading other reviews looks like going to struggle getting it back it's been 12 months of hell with them I would not recommend to anyone!
- Location
-
- Location
- Berkshire
- Reviewing
- POP Telecom
- Date
- 2021-02-10
- Comments
-
Terrible experience with this horrible company. They confused an elderly relative with health issues into renewing an overly-expensive contract over the phone. Then they stonewalled them during the period when it should have been possible to quit without a financial penalty, ignoring all emails asking for help. Fear of being cut-off during a pandemic deters anyone from trying to switch. So they are stuck with a pricey, year-long contract before they can leave, and who knows how easy that process will be? In my opinion, this is a pretty crooked company. Please avoid them!
- Location
-
- Location
- West Ealing
- Reviewing
- POP Telecom
- Date
- 2023-03-29
- Comments
-
If I could give ZERO stars, that would be the actual rating. WORST COMPANY EVER, SAVE YOUR TIME. Customer service employees don't even know which way they are facing, imagine the rest. Two months to try to fix a problem they created and still nothing changed.
- Location
-
- Location
- Devon
- Reviewing
- POP Telecom
- Date
- 2019-01-21
- Comments
-
worst provider ever experienced. charged £200 for engineer visiting which there was no fault in the house, when through the telephone I cleared been told that if no fault inside my house I won't be charged. called them few times promised to send me the telephone record but nothing. in the end I just give up to argue with them. then I decide to leave them they charged me twice bill in same month, also request another early exit fee which I am already out of contract 18 months. customer service call only Monday to Friday, when need call them weekend there is no chance to contact, my internet was down for 28 days but they said needs be 30 days then I will get bill relive, too much stress for me to through this again with them.
- Location
-
- Location
- Shotton colliery
- Reviewing
- POP Telecom
- Date
- 2020-05-28
- Comments
-
Not a company you can trust once they get you into a contract they make it very difficult to leave they try to stop your transfer and when you try to contact them i.e. via phone or e-mail they totally ignore you they also overcharge you to leave them not a company you can trust
- Location
-
- Location
- Cardiff
- Reviewing
- POP Telecom
- Date
- 2019-12-01
- Comments
-
Signed up as they were offering a much cheaper deal when my current deal with a different company came up for renewal. The first thing they did was to send an engineer around, even though one was not required and no-one could tell me what he was needed for. Even the engineer didn't know why he'd been sent. Then they forget to tell my existing provider that they were taking the line over, so I ended up paying for two services with POP Telecom refusing to refund the difference or offer any compensation. They told me that this was actually my fault because they said I had asked for an additional line and not a take-over, despite there being evidence not only from me, but the staff who emailed be, that it was a take-over. The router they sent was faulty and I asked for a new one, but they kept telling me they had no record of the first being faulty and so could not replace it. I even called and wrote emails to them asking for help, only for them to say they had no record of me contacting them about it and so could do nothing. It's been a month now and no wifi. Also, no help on the weekends, or at all really, and there seems to be a mysterious 'management' who makes all the decisions regardless of how wrong and unfair they are. I've never got through to 'management' and no-one has ever been able to give me details of who these people are. Seems to be run by amateurs who really have no idea what they're doing. Avoid!
- Location
-
- Location
- Annbank
- Reviewing
- POP Telecom
- Date
- 2016-12-29
- Comments
-
Why did I go to this firm what a waste of time .They do not get in touch ,they over charge try going on the phone a total waste of time sat for over half an hour and gave up now put a stop to all of this .Find someone who can answer the phone .
- Location
-
- Location
- hampshire
- Reviewing
- POP Telecom
- Date
- 2021-09-04
- Comments
-
They don't send the latest deals so you can choose whether to stay with them. they also block you from changing to another provider
- Location
-
- Location
- Newcastle
- Reviewing
- POP Telecom
- Date
- 2017-08-16
- Comments
-
Can I give them 0? Horrendous. Never dealt with a company so bad. Service ridiculous, whole thing is a joke. Trying to set up for one month.. quick to take your money but not so quick to actually set up. Stay FAR away from this company. they are not legit, a complete joke.
- Location
-
- Location
- Truro
- Reviewing
- POP Telecom
- Date
- 2023-03-31
- Comments
-
Sorry but it is dreadful in every sense.They installed it without agreeing a date.Avoid.
- Location
-
- Location
- Gloucestershire
- Reviewing
- POP Telecom
- Date
- 2017-05-13
- Comments
-
This company is awful. Customer service team are rude and very unhelpful and completely unwilling to help there customers (all about the money) I recently changed jobs I called them an made it clear my bill would be a few days late they promised not to cut me off.. But thay did on a Friday then refused to turn me back on until Monday I quired this with a manager that was unbelievably rude saying "I shouldn't have the Internet if I can't afford it" new job not considered! An to top it all of they tried to add a reconnection fee! Waste of time and money I'd rather pay a few £ more for a real service than pay thease jokers wages. See you in court!
- Location
-
- Location
- Manchester
- Reviewing
- POP Telecom
- Date
- 2022-08-09
- Comments
-
Better companies out there! Don’t seem to care about customer satisfaction!
I have moved home and POP Telecom were unable to service my new address. Over several occasions of trying to resolve this, I was told different termination fees every time. On the final occasion they told me the top figure of £197 when previously I was told they would reduce it to £150. They then went back on this and told me I would have to pay the full amount of £197. I expressed that I was unhappy and disappointed with this service and they simply just didn’t seem to care.
Broadband also wasn’t the best and regularly cut out. I will never be using this company again and suggest you don’t either!
- Location
-
- Location
- Wales
- Reviewing
- POP Telecom
- Date
- 2021-07-05
- Comments
-
Please please do not go with these Muppets stay away bad rude customer service and it’s a big con
- Location
-
- Location
- Margate
- Reviewing
- POP Telecom
- Date
- 2021-10-17
- Comments
-
Disgusting, biggest error ever. I joined from Curries PCM World. Curries advertised POP in store. I was so fed up I contact POP to cancel. They charged me £400 to leave. I had an inheritance. Mum died. I paid them. cash cow.Easy money for POP, gave me nothing. Total rubbish.
- Location
-
- Location
- Romford
- Reviewing
- POP Telecom
- Date
- 2023-08-25
- Comments
-
Diabolical. Don't touch this company with a barge pole. No customer service and will charge you random amounts. Terrible broadband.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.