POP Telecom Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for POP Telecom.

Recent Customer Ratings for POP Telecom

  • Satisfaction
    1.5 stars
  • Customer Service
    1.5 stars
  • Speed
    1.6 stars
  • Reliability
    1.7 stars

Based on 100 customer ratings since 2022-04-01 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

322 Customer Reviews over 9 pages

  • Reviewer
    Location
    Market Drayton
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have been with pop telecom for 1 month, 2 weeks after switching we realised we had been taken for a ride and promised things they could not deliver.
    I used this page to do a speed test, it was 3.85 download speed and 0.54 upload.
    We were promised a download speed 17mb, on a good day we can barely get 7.
    They say we can not get out of our contract unless we pay the full amount, and when we try to call them your waiting in a que for an hour and then the line goes dead!!!
    This is the worst customer service I have ever come across and I just hope there is a way we can get out of this joke of a contract without having to pay for the pathetic service we are barely receiving
  • Reviewer
    Location
    isle of wight
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A complete scam. Charged £60 to put in a phone line because they said we didn't have one when there was already one in and when challenged they said it was a connection fee. Couldn't use it on the so called day of activation because there was an I.P error. They said we should get a relative to sort it so we cancelled it there and then. They broke the 'contract' for failing to provide what was paid for and refused to take any steps to provide a service. It was cancelled within 24hrs and 2 weeks later they say the service is now active and we are locked into a contract. During that time they kept harassing with phone calls. That's impossible you can't have 2 internet providers sharing one line. They spoke to the missus like she was an idiot and harassed her with a 30 minute phone call during which 3 different operators kept bullying and lying to her. There is NO contract they provided no service and we cancelled within 24 hours and they even admit they provided no service for 2 weeks by saying it was now active even though we are with another provider. You don't get paid money for nothing unless you're a charity! They owe us £60 for the bogus line installation, £9.99 postage for their router which is so light you can balance on one finger, who charges postage for a router to use their service so they can make money out of you! Plus compensation for bullying! Deception is a criminal offence. Crooks, fraudsters, liars and bullies that should be put out of business and jailed.
  • Reviewer
    Location
    Cornwall
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor intermittent connection and incredibly slow to deal with problems.
  • Reviewer
    Location
    Sheffield
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could put 0 I would. AVOID. Spoken to 4 managers on my dad's behalf about a bill that they pulled out of thin air when we left after the contract was finished, each said it was cleared. Each time we called they mentioned there was no notes on the system of previous calls. This has been going on for 5 months. Everytime we end the call with 'ok no money is to be taken out, your account is closed' and Now today we received a letter saying bailiffs are coming to my 70 year old dad's house who has a mental disorders!. We have been fully moved over to another provider with cleared bills for months. At this point it's pointless talking to pop telecom, all liars. This will be taken further. AVOID.
  • Reviewer
    Location
    Notts
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute TOTAL RUBBISH. I was disconnected by mistake and after frequency chats on-line and phone calls here I am 11 days later still without any broadband after being told I would be reconnected within 48 hours. AVOID this company at all costs
  • Reviewer
    Location
    Norfolk
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    O stars, bad company, bad customer service and terrible Internet. Never sign up to this company. Worst Internet company ever.
    Always had problems with them.
    They passed me onto a debt collectors company saying I own them over £250 to cancel and exit my contract. I wouldnt pay them because I don't have that much money so had to borrow. Absolutely ridiculous.
    Be warned - Never go with this company, its better to go to talk talk, BT or some well known Internet company.
  • Reviewer
    Location
    Glos
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Atrocious; whatever you do don't touch this company. The worst customer service I have ever experienced
  • Reviewer
    Location
    SMith
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First, it was difficult to get installation on my requested date, on December 11th, 2019, even though I had requested the install in November. So, unexpectedly we were without internet after moving back to the UK. I found that an odd experience after US companies get you up and running on the date you request.

    They eventually arranged an installation on December 23rd. The Openreach guy came around for 15 minutes--late afternoon on the day before Christmas Eve, and said he would have to install wire, and advised me not to install it today, and put it on hold to check if my landlord would approve. At no point did he suggest putting it on hold would cost me money. I later found out that he said he made a report that I was not home, and that a charge was made to POPTelecom for 160 pounds (Engineer charge query 195474). That works out at 640 pounds per hour. POPTelecom are trying to pass on that 160 pound charge onto me.

    Passing on an installation charge to the customer, where in fact they promise free installation, is unethical in this case. As a business, POPTelecom aquires risk of dealing with installations and outside contractors, and taking on that risk comes with the likelihood of great profits. Charges from contractors for installation cannot be passed on the customers.

    After the December 23rd unsuccessful installation I had to wait until January 16th for installation to be done. In doing so the Openreach employee talked and we figured out what had happened: someone a long time before I arrived back in the UK must have pulled out the wiring for the broadband. Therefore both POP Telecom and openreach may have been looking at old information that was telling them that installation would be easy. The Openreach employee was a change and worked through the installation.

    In February, I noticed a shock charge on my account for 160 pounds. I found out what it was for, spend hours explaining it on the phone, and a bit on email. And finally I had it removed. Success! Here is the email I got:

    "Engineer Charge Query TaskID 195474
    Pop telecom Customer Service customer.service poptelecom.co.uk Thu, Feb 27, 2020 at 4:22 PM
    To: Mr redacted REDACTED gmail.com
    Dear Mr REDACTED

    Thank you for contacting Pop Telecom.

    I have investigated into the engineer charge from Open reach and i can confirm we have removed this charge from your account and will investigate with Open reach directly.

    If you wish to reply to this email, please press reply on this email keeping the subject line intact. This will then register your new email against your account.

    Kindest Regards

    Pop Telecom"

    I replied back asking if it had been removed online, and POP replied:


    "Pop telecom Customer Service customer.service poptelecom.co.uk Fri, Feb 28, 2020 at 9:54 AM
    To: redacted redacted gmail.com
    Dear Mr redacted

    Thank you for contacting Pop Telecom.

    I can confirm this charge has been removed from your account. I personally removed this myself yesterday before i emailed you.

    You have nothing outstanding on your account.

    If you wish to reply to this email, please press reply on this email keeping the subject line intact. This will then register your new email against your account.

    Kindest Regards

    Pop Telecom"

    HOWEVER! I got an email from a different POPTelecom stating they had heard back from the Openreach engineer, and they are going to charge me 160 pounds after all.

    This is fraud because I was told before I entered into this the costs involved, and that installation was free, and the back and forth I have had with POPTelecom has been time consuming and experienced by me as if I am dealing with a sociopathic company. Sure enough I heard many such stories about POPTelecom online.

    This is just one of a number external complaints I will make if POPTelecom goes ahead and tries to take the 160 pounds from me.

    I am happy to pay the monthly subscription, but not the fraudulent installation charge.
  • Reviewer
    Location
    Rugby
    Reviewing
    POP Telecom
    Date
    Comments
    Zero stars- this is a rip off. Internet rarely works and when it does the speeds are deplorable! They won't let you leave them despite their terrible service and will not resolve the issues without charging you more. Phone calls go unanswered. AVOID AVOID AVOID!!!
  • Reviewer
    Location
    COVENTRY
    Reviewing
    POP Telecom
    Date
    Comments
    Gald my contract is coming to the end under no circumstances use this company speed terrible reliability terrible having to write this review using my mobile data as no internet thats how bad they are so if u want to pay for somthing they dont supply this is the company for u
  • Reviewer
    Location
    Stoke
    Reviewing
    POP Telecom
    Date
    Comments
    Absolute disgrace of a service, my mother was quoted £20 a month and never paid less than double this. They even tried to take a payment of £184 for a purchase (that was what was on the bank statement) from my wife's account, how they got her bank details is anyone's guess. It's being investigated by the banks fraud team at the moment. Stay clear people, my wife has never had an even had an account with them, it's scary
  • Reviewer
    Location
    New Malden
    Reviewing
    POP Telecom
    Date
    Comments
    My contract was due to expire in January of this year. When I first signed up with POP Telecom I wanted everything to be easy and asked if I would be able to use my existing router. They said that I would be able to. I was surprised when I wasn't able to and I was subsequently told that POP didn't understand why I would have been told that in the first place. So I have to admit that I planned to transfer to a new supplier at the end of the contract in any case.

    However when I came to transfer I was called by the Retention Team and asked why I was leaving and asked whether they could give me a better offer - they could but only by removing things from the package that I wanted. Otherwise their price would be about the same as the new provider.

    They then hit me with the fall-back. To leave I would have to pay a £100 admin fee as set out in Section 35 of my contract. I balked at this and was told they could remove any future transfer admin fee if I agreed to sign up for another two years. I pointed out that this was a coercive act on their behalf and that I was now even more unwilling to stay as a customer. We agreed that he would put a note on the file that I didn't want to pay the fee and that their Debt Team would be in touch. Fine by me.

    Until, that is, I receive an e-mail from my new provider cancelling my order because POP Telecom were refusing to transfer the line. In other words I would either have to pay the £100 or be forever stuck with POP - or I could refuse to pay the fee, close the line and pay to have the line reconnected by a new supplier.

    Under these circumstances I have agreed to pay the Admin fee but pointed out that I would add to the on-line complaints and raise the issue with Ofcom.

    I know there are a few people who I write to this site saying how wonderful POP Telecom is. That is fine but my previous provider to POP did not require me a fee in order to leave them or put obstacles in the way of the transfer. Neither does the new provider I want do it.

    This is merely an unethical business practice employed by POP in order to provide a cushion against people leaving - or to coerce them in to staying.

    For their poor business ethics alone this company should be avoided.
  • Reviewer
    Location
    Swindon
    Reviewing
    POP Telecom
    Date
    Comments
    I joined pop telecom in 2016 because they said they have fiber speed when no other company had fiber at that time. So after 2-3 weeks later I got engineer appointment in between 1-6 pm. They dont give specific time and if we miss the appointment we get charged.I took half day off from work so that I dont missed the appointment.They installed the internet but it was basic not the fiber. I rang them again and they said they need to send another router for fiber.If they have to send another router then why didn't they send at first place. Again after 1-2 weeks later, i got another appointment and again I had to take half day off so that I don't get charged. The engineer didn't turned up and next day i called them and they said I missed an appointment.But they didn't charged me because they knew the engineer didn't turn up. Its just they don't want to show it was their mistake.So I got another day and finally engineer came and installed.It was working fine.but when this month I called them to move internet in my new address they said it cost £65 because there is no internet point. I paid £65 and got appointment after 2 weeks.Same as before they gave us 1-6 pm time and get charged if we missed appointment. So my wife had to take half day off because I was overseas due to my work. My wife waited but there was no sign of coming. around 5 pm we both called them and they said rudely we still have time and have patience. the engineer didn't come at 6 pm so my wife went for groceries and around 6:10 pm the engineer called me that they are at home.I called my wife and she had to return back from halfway.The engineer just plugged the router and my wife asked him whether there was point or not.he said there there was. That means we paid £65 for nothing.But internet didn't work and he said to call technical department tomorrow. We called them more than 100 times but no one picked up the phone so my wife chat in online and told them to call back. They didn't tried to help at all and said they have to send engineer again and we have to pay for that.When my wife came home , it was worked. But it was basic one not the fiber speed. So I called them again but as always no one picked up the phone so i chat in online and told them to call me back. They called me and i asked them about how many months left to end my contract and he said 2 years. I was shocked when I hear that. I argue with him that how can they put me for another 2 yrs contract without informing me. They did not said anything about new contract before. So I spoke to the cancellation department and he said I have to pay the full amount.
    This company is the nightmare to the customer. They have given me stress and anxiety and to my wife as well. Its easy to get contract with them but once you are with them,they will give you stress.
    The staff in customer service are very rude and not helpful.
    If you have any problem, They will not pick up you phone unless you wait for an hour or more.Basically they will not help you at all.
    i will not recommend this company to anyone.I have made a formal complain and going to take a legal action.
  • Reviewer
    Location
    London
    Reviewing
    POP Telecom
    Date
    Comments
    Please avoid this provider! It is the worst internet provider I have ever used. I have been mis-sold an internet package and they want me to pay much more for their services than what we agreed over the phone. They will trick you even if you are such a careful person like me. Their customer service is terrible and they don't bother to investigate issues! Any other broadband provider is better than them. AVOID. This is a scam provider.
  • Reviewer
    Location
    Somerton
    Reviewing
    POP Telecom
    Date
    Comments
    Are there any unfortunate customers out there who still have Poptelecom in their homes or businesses. For 15 months now I have endured poor Internet quality and reliability. I am 2 months away from my sentence finishing and queried the bill I've been receiving for 15 months. I never looked on the email statement how much I was being charged but soon found out that I have been charged a fee for router insurance every month of £5.30 or there abouts. I've questioned the actual name of their advertising packages 'SUPER FAST 38MBPS FIBRE BROADBAND'. You would automatically think Mmm fibre broadband for £25 per month, that's reasonable. No it's apparently 'FIBRE TO THE CABINET'. My nearest open reach cabinet is 1.5 miles away and that's were the fibre ends. Fibre optic is a group of glass fibre strands transmitting data through a series of flashing lights. (Brief description). So from cabi etc too my house it uses old style copper wiring that's used too send the tones for the old dial up modems. How does fibre send light signals through copper cables. It can't. So not really fibre optic is it. The insurance apparently is mentioned on the comparison site many people like myself use too find a decent broadband package,has anyone else ever seen this, not me. I have logged a complaint with Poptelecom and just been contacted regarding poor Internet,the unknown insurance you have to pay and the wording of 'FIBRE TO THE CABINET'. Its bloody copper to your house like it always has been. The insurance is for the router. If it breaks down then you can get a reduced price router from Poptelecom, still have postage on top too pay. If no insurance then you pay full price for a replacement router from them plus postage,and at the end ofyour contract you still have too send it back too them at your expense. I have never been with an Internet supplier who would do that. I was told it was my fault for not checking the numerous emails I get from them regarding the insurance costs and so yes I agree its my bad. I asked for paper bills to be sent and was told I would be charged for them. I personally think this is all wrong. Do you actually know what you've signed up for and are you happy about it. I certainly am not.
  • Reviewer
    Location
    Newport Gwent
    Reviewing
    POP Telecom
    Date
    Comments
    I can not get WiFi it keeps dropping off and if I am on the computer most of the time it drops and I have to start all over again I'm going to contact the BBC program x-ray I hope other people will so we can make a fuss
  • Reviewer
    Location
    Anglesey
    Reviewing
    POP Telecom
    Date
    Comments
    Avoid, avoid , AVOID!!!! My elderly father was with them and been trying to leave them for 2 months , and despite several calls saying that we are done , still refusing to release line to BT and still trying to charge him , absolute ameaturs !!!!! Can’t see them being around to long !!!!!!
  • Reviewer
    Location
    Durham
    Reviewing
    POP Telecom
    Date
    Comments
    No stars at all as they don't deserve one.
    Only been with them a few months but still holding out hope that they get a bill right soon. Tried everything to get them to listen to me without success but they look like they're one of these companies that are only interested in money and don't give a damn for their customers

    last month I went two days without service and needed to jump through fiery hoops to get them to adjust the bill.
    Today I received a bill which had an additional £17 apparently as I had the nerve to complain This will not be paid obviously but am expecting the usual backlash from these licenced bandits so watch this space. should have read the reviews instead of being guided by price alone
  • Reviewer
    Location
    North East
    Reviewing
    POP Telecom
    Date
    Comments
    Wow. What a mistake this was.

    Terrible Customer Service.

    Terrible Internet.

    Terrible Company.

    AVOID THE T***ERS.
  • Reviewer
    Location
    Galashiels
    Reviewing
    POP Telecom
    Date
    Comments
    I'm giving no stars. It is an appalling company.I left 5 years ago and was charged £400 leaving fee. I had abuse when I phoned them and was basically threatened and intimidated. I have not paid and will not pay. Had threatening letter today, 5 years later. They broke their contract with hidden fees. AVOID them.
  • Reviewer
    Location
    tyne and wear
    Reviewing
    POP Telecom
    Date
    Comments
    paying for download speed of 0.83Mbps and upload speed of 0.55Mb bargain!!!!!!!!
  • Reviewer
    Location
    Sutton
    Reviewing
    POP Telecom
    Date
    Comments
    They use tricks to make you pay as much as a good service.
    They hide the fact that it is actually the low rated TalkTalk broadband.
  • Reviewer
    Location
    Staffordshire
    Reviewing
    POP Telecom
    Date
    Comments
    Not even worth one star!! Worst company in the world the customer advisors are rude. They don’t do anything to help there customers. Total rip off! The wifi drops in and out all the time! Find any reason to bring up my bill. Can only have two devices on the WiFi anymore and it buffers for about half an hour! TGE WORST COMPANY E V E R!
  • Reviewer
    Location
    Newcastle
    Reviewing
    POP Telecom
    Date
    Comments
    Be warned, they harass vulnerable old people and demand £50.00 administration fees when they try and leave their service, even after contract has ended and it is not mentioned in the original contract. They should be looked into, how many old people must pay just to stop the phone calls.
  • Reviewer
    Location
    Crumlin Northern Ireland
    Reviewing
    POP Telecom
    Date
    Comments
    I cancelled within 4 days of signing with Pop they ignored this and cancelled this with B. T. on 2 occasions. I did not accept reuter and have no broadband. Pop took money from my account 6 days after I signed. no response from emails. the cut my telephone 2 days before Christmas saying I owed 100.19 and wanted payment immediately. I refused so had no telephone line until 3 January until B. T. reinstated. B. T. made complaint to Ofcom but all fell on deaf ears I am now being harassed and intimated bt telephone and email with threats of court action. DO NOT TOUCH This Company no customer contact until they cannot access your money. they insist I have super fast broadband and I do not even have their.
  • Reviewer
    Location
    Watford
    Reviewing
    POP Telecom
    Date
    Comments
    This week despite everything I and my mother have said and done, both in writing and when they have phoned her, (please see previous reviews under this name) Pop Telecom have phoned her twice and sent another letter demanding £500 to leave them. I have today written to the Daily Mail and asked them if they'd like to look at all the reviews of this company, check out their practices and investigate their apparent targeting of vulnerable people. POP Telecom have somehow GOT TO BE STOPPED.
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    POP Telecom
    Date
    Comments
    Poptelecom are nothing but a bunch of con artists. From day one of my contract the phone and broadband were intermittent ,I never got the services I was paying for and the bills were always well above what they should have been. They were never interested in fixing the problems but were quick to charge me for not fixing them lol.
    After 11 months of complaining they were not providing me the service I was paying for I went back to my old provider and all the problems went on change over. Poptelecom's response was to charge me just under £1,000 for breaking the contract that they broke from day one. I refuse to pay and await them to take me to court which they will never do as the court will order them to pay me back all the money they conned from me.
  • Reviewer
    Location
    Reviewing
    POP Telecom
    Date
    Comments
    4 months without service for broadband.still must pay the bill and they charged me extra 40 pounds on top of my bill for God knows why if I don't received any service.DONT do big mistake to join them. 50 pounds leaving charge after contract run out. No customer service. Nobody will pick up the phone. Useless company. U cannot find worst broadband and customer service. Go somewhere else because in the end of the day u will pay more then any other companies...
  • Reviewer
    Location
    Reviewing
    POP Telecom
    Date
    Comments
    Pop Telecom is not a reputable company. They are a fraudulent company in disguise. If I can rate them - 1star I would. Imagine a company with a team who tells me verbally to do my worst that they won’t be cancelling my contract unless I pay an early term fee of £260 for a product I can’t use. I work from home and I can’t even load 2 systems. The connection keeps breaking. It isn’t stable at all. I will take this up with Csal but first pls take head and run. I hope my experience can help you not choose this company. They are a fraudulent company that dupes their customers thats why they don’t have customers. I can assure you not up to 0.2% of the population of Uk knows about a company pop telecom that’s why they have resulted into stealing from their customers and their customer service team is zero. I should have stayed away when I saw the reviews. It’s better to go for the more expensive broadband companies that are well known than this piece of trash company called flop telecom. Take head and run.
  • Reviewer
    Location
    Redditch
    Reviewing
    POP Telecom
    Date
    Comments
    Please don't sign up to this company. Worst Internet providers going with bad customer service too. Worst part is you are stuck with a 2 Yr contract with them. I literally can't wait for the contract to finish
  • Reviewer
    Location
    Leicester
    Reviewing
    POP Telecom
    Date
    Comments
    Zero star, avoid this predator company. I have started my contract 5 days ago, they said I have to pay termination fee if I cancel my contract. I dont have internet during the weekend and evening times. Avoid it.
  • Reviewer
    Location
    Horwich
    Reviewing
    POP Telecom
    Date
    Comments
    AVOID AT ALL COSTS!! I set up in November and paid for Super Fast Fibre Optic broadband. However, having persevered with sub standard broadband speeds for months, I was informed that POP hadn't actually connected my property to fibre optic and that I was receiving standard broadband despite being charged for fibre optic. It then took another 14 days to resolve. I requested to cancel. I was then faced with the choice of either having my overcharges refunded OR cancel and pay a cancellation fee, plus set up costs with another provider. I wouldn't have wanted to cancel had they done the job right and the refund was money they'd overcharged me. Management pass the book to the call centre staff and they couldn't care less!! I certainly will not be recommending this company to anyone, nor will I deal with ever again!
  • Reviewer
    Location
    Campbell place
    Reviewing
    POP Telecom
    Date
    Comments
    Hello Everyone , listen carefully, this company as known as POP Telecom , it it definitely scam , it will take money from you bank
  • Reviewer
    Location
    Walsall
    Reviewing
    POP Telecom
    Date
    Comments
    We had this Internet installed in March 2021, we paid £26pm for the package. I phoned to complain several times as the speed was 1.40mb, everytime they would say let us do a speed test and everytime it was throughout the day when the WiFi weren't being used, I did tell them this and was rudely told to hold on, everytime we had a speedbooster which only lasted a few days then disappeared, I terminated the contract early as we moved house, had to pay a cancellation fee, I dont see why we had to as we didn't receive the package that was sold to us from the start.
    * Would not recommend *
  • Reviewer
    Location
    Mansfield
    Reviewing
    POP Telecom
    Date
    Comments
    Useless booked a slot now say cant do it never met such an incompetent company maybe cheap but useless gine with another company but pay more but at least i get a service not like these fools
  • Reviewer
    Location
    London
    Reviewing
    POP Telecom
    Date
    Comments
    Terrible company - didn’t provide me with internet, they couldn’t get it to work yet wouldn’t let me cancel my contract.
  • Reviewer
    Location
    East Sussex
    Reviewing
    POP Telecom
    Date
    Comments
    No stars whatsoever. Dreadful, dreadful service. Cant wait to be free of them. Will avoid like the plaque in future
  • Reviewer
    Location
    Wales
    Reviewing
    POP Telecom
    Date
    Comments
    STAY CLEAR! Left them after 6 weeks of very very bad internet coverage, which as of on states if they can’t give you the speeds they promise after 4 weeks you can leave. They even cut me off a week early, not that it made a difference. Lol, hence breaking the contract.. today, just over a year later ive received a debt collectors letter.. hilarious, I’ll play their game and take this all the way to court if they’d like, papers, social media the lot. An absolute joke of a company runny clown scammers. Bring it on, you don’t scare me with your threats, let’s go for it!
  • Reviewer
    Location
    Fintona
    Reviewing
    POP Telecom
    Date
    Comments
    STAY AWAY!!!! The worst internet I’ve ever had, having to switch it off and on everyday since I got it installed!... having to ring them at least every week about it and never tried to fix it once... now thankfully near the end of contract and the absolute cheek/threatening manner of their support team has boiled my blood!... I actually can not understand how legally this company can rip people off with their crap service and get away with it... it’s just terrible!! I would please for your own sake advise anyone to stay well clear of this poorly run business...
  • Reviewer
    Location
    Ipswich
    Reviewing
    POP Telecom
    Date
    Comments
    Pop Telecom is helping themselves with unjustified charges from my direct debit account, without any notice or advice. I tried to get my money back going through their so called" claim procedures" but I did not have any success. I decided to take them to Financial Ombudsman. It is stress and aggravation but if all these unsatisfied customers would do the same , they might decide not to exist anymore.I strongly recommend to avoid them, run away as fast as you can

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.