322 Customer Reviews over 9 pages
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- Location
- anglesey
- Reviewing
- POP Telecom
- Date
- 2020-05-13
- Comments
-
Terrible company trying to extort my mother for a service they never provided!! We went straight back to BT as their reliable & don't ask for money when they provided zero service. All i can say is avoid at all costs!! Much better companies to deal with not these bunch of con men trying to threaten "court action" when nothing was provided, take us to court it'll be funny as you won't get a penny you'll just look like scamming fools as we can prove you didn't provide anything other than a headache for 4 days with no internet so we went back to BT, now you think we owe you £300, silly fools
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-17
- Comments
-
If I could give minus zero I would. Please, please, please if your issue is 8 weeks old or more contact the Telecoms Ombudsman and ask for their help. This company is far worse than appalling I believe it borders on illegal. I am still fighting for my elderly, vulnerable, immobile mother and will continue to do so. Don't sit back and let this scamming company get away with it.
- Location
-
- Location
- Anglesey North wales
- Reviewing
- POP Telecom
- Date
- 2018-08-09
- Comments
-
Did not inform me that contract had finished!! Speed of broad band use less.have gone to another provider.had a phone call saying they could do a better deal. Would not take NO for an answer!!!.hung up in the end.poop telecom!!!
- Location
-
- Location
- stockton on tees
- Reviewing
- POP Telecom
- Date
- 2022-05-25
- Comments
-
they said they would refund me the money they took out of my bank they sent me a return package for the router a day after i cancelled with them so before returned i went to the bank and found out that haven't me they like i said on the 17 of may took £28.99 instead of the £22 .99 they promised me when i set up deal charged me £9.99 for the router so if they dont refund me then they will get the return bag and an empty box with notes inside saying refund me and i will send the router back
- Location
-
- Location
- Warwickshire
- Reviewing
- POP Telecom
- Date
- 2021-01-22
- Comments
-
We moved to this company placing an order in December 2020. Our old provider acknowledged the transfer which was agreed to be 22 January 2021. I phoned them to confirm on 22 January. They were very rude and unhelpful. They said it would take another 14 days to transfer our line and broadband. I flipped. 2 weeks without broadband when home schooling because they messed up! I cancelled. Avoid - you have been warned!
- Location
-
- Location
- Northants
- Reviewing
- POP Telecom
- Date
- 2022-03-19
- Comments
-
Still no Internet, was told I would get a call back yesterday but that never came. I have requested details for your regulator 3 times and have been ignored each time. I have had no usable connection for over a week now and am paying for a service that is not being provided.
I have been told nothing is wrong, that there is something wrong, that the line is fine md that the line is dropping.
This all started after openreach were called to do a repair on slow speed, so why has that not been followed up on? Am I expected to keep paying for a service that you are not supplying? Will my request keep being ignored?
- Location
-
- Location
- glasgow
- Reviewing
- POP Telecom
- Date
- 2017-02-21
- Comments
-
This company appear the cheapest initially but you will pay more in the long run. Poor service. Hidden charges. It is a cynical , exploitative company out to take money from you - not offer you a service! !!Charging £75 to leave - even though contract has expired. Save yourself the headache and being ripped off.
- Location
-
- Location
- Dundee
- Reviewing
- POP Telecom
- Date
- 2017-09-21
- Comments
-
Customer service and overall service is appalling,how do they get away with it,we only went live on Monday and problems already and can't get out of contract unless we pay £545..we should have read reviews beforehand..has anyone won against this shambles of a company...we will continue to fight our corner..APPALLING!!!
- Location
-
- Location
- Southwark
- Reviewing
- POP Telecom
- Date
- 2022-05-26
- Comments
-
Atrocious service, They keep asking for payment when they were unable to provide the broadband service.
They have now employed debt collectors to chase me for payment.
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2020-08-04
- Comments
-
I have given 1 star for the customer service as I have always found them fine to talk to but I refuse to give any stars for the rest of the "service.
The speeds are inconsistent - can't even stream iplayer just now. The service drops out regularly and the 2 routers I've paid for like to just stop feeding wifi when they feel like it.
I usually pride myself on researching first and went off the Trustpilot reviews much to my chagrin. You will find that the only negative reviews on Trustpilot are very recent whereas the good reviews go way back. I read they try to get as many bad reviews removed to keep their rating high.
If I had known there would be no customer service available after 6pm or at weekends I would never have signed up. If I had known they piggyback on the TalkTalk service I would never have signed up.
Thankfully I'm most of the way through my contract and should soon be able to switch to a better provider who guarantees a minimum speed and has customer service available when most people need it.
Another point if you too are still in contract - keep an eye on your bills.
- Location
-
- Location
- Ipswich
- Reviewing
- POP Telecom
- Date
- 2018-01-17
- Comments
-
The Most UN POPULAR Communication company in the UK. But POP Telecom do not care. Stealing money from their customer accounts under the umbrella of their Terms and Conditions, they became the fastest growing company in the UK. They are stealing, misleading and deceiving their vulnerable customers with no consequences from their regulator or any other government body. In my opinion they are stealing money with their approval. They are abusive, scary, they threaten their customers and make a lot of money for a service they cannot provide. They hate their customers. POP Telecom has no LIMITS , they can do whatever they want, charge you how much they want, hassle you , take money from your account without your approval, disconnect your line. In their mind customers have no rights and most of all their TERMS and CONDITIONS are only made for their interests and protection. They change their T&C every day, add new penalties, new fees without notifying their customers. IS IT SOMEONE THERE WHO CAN HELP US! no, nobody there, we are on our own- good luck poor people, in your struggle
- Location
-
- Location
- Fordingbridge
- Reviewing
- POP Telecom
- Date
- 2023-06-13
- Comments
-
Signed up for a 12 month contract for Broadband with Pop Telecom, when they increased my price by 14% at the end of my contract i asked them to review pricing and they said I could not until the end of my 18 month contract, which I had never signed up for! They are ignoring my emails showing proof of 12 month contract and being ignorant and condescending at every opportunity. Avoid at all costs, go to plus net instead which is where I intend to switch to this week. Speaking with ofcom to resolve this as well.
*update* I cancelled the renewal mentioned below, and now POP have sent an email demanding nearly £600 to exit a contract I'm not even in!! Utterly outrageous, avoid at all costs.
- Location
-
- Location
- Aberdare
- Reviewing
- POP Telecom
- Date
- 2019-11-27
- Comments
-
Totally a rip off Company took a day off work for the engineer to turn up only to find out pop Telecom give me the wrong date
Also after taking a £19.95 contact out the bill went up to £24.06 they told Me I should have read the small print
This company shouldn’t be in business their a total rip off company
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2022-04-14
- Comments
-
AVOID….PLEASE AVOID. They never answer their phone…the broadband is slow. They block you from changing to another provider even thou my contract was up. Now the have sent the bailiffs on me for 4 months of bills when I wasn’t with them. I will do everything in my power to bring shame to this company. The worst company in the UK! Kind at the beginning and then complete rudeness - the only reason they get 5 stars on trustpiolt is because you get £5 knocked off your bill….please avoid at all costs. Shame on them. A small little Essex firm…
- Location
-
- Location
- Worcester
- Reviewing
- POP Telecom
- Date
- 2022-04-15
- Comments
-
I’ve been stuck with pop telecom for almost 4 years. Every time I move house, they make me renew the 18 month contract. I’m so desperate to leave them but they say I have to pay £450 to leave them early. I’m constantly having wifi problems and the staff on the phone are always so rude. I strongly regret ever going for this company in the first place and since I’m due to move house again soon, I know they’ll renew my contract for yet again, another 18 months. I’ll be stuck with this terrible company forever.
- Location
-
- Location
- Dunfermline
- Reviewing
- POP Telecom
- Date
- 2017-10-16
- Comments
-
After several months of billing issues and the customer service department refusing to apoligise and take responsibility for these error. I finally phoned to complain to them in regards to a failed direct debit. Might i add there was funds in my account and they did not attempt to take funds from my account. I even called my Bank and had it escalated as each time i called pop telecom i was at fault as far as they were concerened and i explained to them time and time again i have no return direct debits. I called my Bank once again and put me through to a department to investigate pop telecoms claim and they once again confirmed that they had not taken any funds from my account and there was funds available. I phoned again to make payment and let them know how angry i was being called a liar, even offering them me to forward statements to show that pop telecom made no effort to take the funds. Again they did not need to see this as i was cleary lying even though i was offering profile. I then gave my card details three times to the guentleman on the phone including expiry date and three digit security number. Lucky he was on love speaker and my mother heard every word. He then for a forth time said can i repeat my card details and at that stage i said forget it im not playing my bill discount me. I put the phone down and checked my Bank account and they havent taken payment at the time i authorised payment. I was airing to call down then call Back and make payment. Some time later the money gad been taken out of my account which is a complete breach of pci dss and the customer service representative had either writen my card details or listened Back to the call. I have now changed supplier and have south legal advise over the breach of date protection and a breach of payment card industry data security
- Location
-
- Location
- NE
- Reviewing
- POP Telecom
- Date
- 2019-11-02
- Comments
-
would give this company 0 stars if i could, absolute headache i've had to make 20+ calls to them and still no broadband! ..Ordered broadband from them a month and a half ago they just keep sending me modems (i've now got 3), they haven't a clue what they are doing. They take the money and install the broadband after the cooling off period, i've managed to escape them and their contract because the service i've received is appalling but i still can't go with another company because they've got an open order on my line. Honestly just avoid them they are a rip off.
- Location
-
- Location
- stockton on tees
- Reviewing
- POP Telecom
- Date
- 2022-05-27
- Comments
-
if you get a problem with pop broadband and they take money out of your bank and you cancel the contract and they promise after setting up a deal for £22 .99 a month and then promise to refund me after taking £28.99 and£ £9.90 for the delivery of the router and promised to refund me the money but the only thing they ever sent me was not how much a month i was paying or a pack to my emails so i had not a clue to how much the deal was the next day they sent me a return prepaid plastic bag for to return the router so i PRINTED ALL THE STUFF AND AND THE EMAIL ABOUT PROMISING TO REFUND WICH THEY NEVER DID SO I SENT THEM AN EMPTY BOX WITH PAPPER WORK SAYING REFUIND ME AND I WILL POST THE ROUTER TO YOU THE EMPTY BOX HAD THERE RETUNE STICKER ON IT SO IT NEVER COST ME A PENNY
- Location
-
- Location
- Reviewing
- POP Telecom
- Date
- 2019-10-02
- Comments
-
Signed up with email promise of speeds of 11...I get up to 1.5 if lucky. I realise we live in a village and wont get very fast but I can get a signal out of the room with the router in or even watch Netflix, or catchup. Want to leave but can't for another 9 months. Customer service od appalling. Stay well away
- Location
-
- Location
- Bristol
- Reviewing
- POP Telecom
- Date
- 2017-10-10
- Comments
-
The only quick thing about POP is the speed that they debit your account.
Their customer service is appalling, no email contact and telephone support is Reeeeeally slow to connect.
would not recommend to my worst enemy ! Avoid
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2022-05-27
- Comments
-
Absolutely shocking company. They tied me into a contract I never even asked for and wanted the full contract price to pull out. Disgusting
- Location
-
- Location
- Northants
- Reviewing
- POP Telecom
- Date
- 2020-11-10
- Comments
-
BAD. Thought we had a problem with the quality of our previous provider until we had the misfortune to get roped in with POP. The internet drops off when ever it likes, usually when our business needs it most. We contact customer service now on a regular basis and Im getting to know the tech department very well....lovely people, they just don't realise that the service they are trying to defend from complaining customers is total crap. I have apparently another year of this terrible service unless i can buy out of the contact, which i cant afford. My direct debit has also doubled within the first six months...Do not Pop with this crowd.
- Location
-
- Location
- Northampton
- Reviewing
- POP Telecom
- Date
- 2021-12-14
- Comments
-
I initially applied for Fibre Optic broadband but I left my online form incomplete. The next day Pop had obtained my contact information from my incomplete form to give me a call. They wanted to know if I would like to finish my application, they also said that Fibreoptic broadband was not available in my area (despite initially searching my postcode, and the reason I discovered pop in the first place), not just from them but by any provider. I signed up to the Unlimited broadband service. Initially they tried to sell me the package for the same price as the Fibre Optic broadband, but using the same site on which I found Pop, I saw the Unlimited broadband advertised at £5 less than what they were telling me. I asked why the price advertised was different, they explained it was an offer, but would match the price, so I signed up.
When they contacted me later in the day stating that my engineer would be coming out in 16 days time I didn't think anything of it.
When the engineer arrived he told me that the connection socket was upstairs in the bedroom. Apparently, the one in the living room is unusable because the line is owned by Virgin. When he connected the router to the socket in the bedroom, the wifi signal does not extend to the living room. After moving the antenna's and the wifi box, there was still no signal in the living room. Not only did he relay that I have no signal, he also told me he could see the telecom post outside my house and that FIBRE OPTIC BROADBAND IS AVAILABLE! Whereas Pop have told me that not only can they not provide fibre optic broadband - no other company can, it's not available at my location.
Bear in mind that they advertise a £9.99 connection fee, and an additional £30 THAT IS NOT ADVERTISED TO send out the engineer for installation and connection.
When I first called to discuss this I explained to the CS person what has happened and I asked to speak to the manager, because I would like a refund and he wasn't listening. I was put on hold and told that they were busy, I said I would wait, twice, and they dropped the line.
The 2nd CS guy said that he would try to help by directing me to a signal app that was only available on android and I have an iphone. I reiterated that my request was for a refund because the wifi router was not fit for purpose - I was not told that wifi would be limited to my bedroom when I ordered it. He told me that the manager was not in that day, very different to what the first gentleman said. He insisted that the manager would call me back 1pm the next day.
No such call came. At 4pm I received a voice message by the customer service guy (not the manager) asking me to call back, which I did. I was not put through to the manager, despite asking to speak to her, instead I was told by the customer service agent that a message from the supervisor had been left on my file to say that a). they believed I had applied for the wrong package so my complaint was not valid and b). it was past the 14 day cooling off period - I was told 'it's not a try before you buy service ma'am'. I was put on hold for well over an hour waiting to speak to the manager, to no avail.
My request to terminate the contract is because not only does the wifi / router not work in the living room, which is the only room I need it to work in, but because fibre optic broadband (unlike the the copperbased one of speeds up to 11mb that I purchased) is available in the area and Pop customer services told me otherwise. The Outreach engineer had no reason to mislead me and he showed me the pole with connections to neighbours who would already be in receipt of fibre optic broadband. The 14 day cooling off period is beside the point if the product is not fit for purpose and the company have misrepresented the availability of broadband in the area.
I have no faith that the manager will call me back as they haven't so far. Terrible service. The company should come with a warning label.
- Location
-
- Location
- Bristol
- Reviewing
- POP Telecom
- Date
- 2023-07-25
- Comments
-
MONEY GRABBING and AGGRESSIVE. You think you have a good deal then they add on extras like landline assurance and router assurance. My 18 month fixed price contract ended 30 September 2022. Due to issues with their service (that’s another story)I decided to move to another supplier. They were informed of this on 8th September. On 28th (2 days prior to contract end) I received an email
“We have noticed that you have failed to return your equipment after the end of your contract as per our terms and conditions. This equipment is the property of POP telecom and as such needs to be returned.
Please arrange the return as soon as possible to avoid being invoiced for the equipment that is outstanding.
If you do not return the equipment within 14 days we will invoice you for the value of the equipment.”
The equipment was returned and I heard nothing until last week (late July 2023) when I received a “Letter Before Action” which read
“Despite all attempts to contact you by letter, email, text and telephone you have chosen not to pay the outstanding balance on your account totalling £30.05
Failure to bring your account up to date will result in your account being passed to our collections agency DCBL as seen on ‘Can’t pay we’ll take it away’ to pursue the outstanding balance and the contract termination charges. You will be liable for our costs plus the costs of DCBL.”
I have never received an invoice for this amount.
I contacted them to ask for an explanation. They say the charge is for not giving them 30 days notice. I have asked them for a full breakdown of all the attempts to contact me and when their records say they were advised of my termination.
Since starting to type this I have received an email stating they will write off the charge as a gesture of goodwill.
- Location
-
- Location
- london
- Reviewing
- POP Telecom
- Date
- 2018-05-14
- Comments
-
Avoid at all costs. Worst company I have ever dealt with. Dont pay the (£100-500)disconnection/severance/cessation or whatever they call it at the time. It is not legal to have a residual contract clause.
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2022-07-19
- Comments
-
If I could give them zero stars I would. The whole company is a rip off and a con! From the customer service, to the network and don't even get me started on the roku box... stay away!!!
- Location
-
- Location
- Shrewsbury
- Reviewing
- POP Telecom
- Date
- 2017-07-19
- Comments
-
It's honestly awful, if your here debating if you should risk it or not because it's cheap, Please don't bother. Nothing works I mean like basic tasks like checking my emails, Facebook, YouTube, Netflix, amazon. Pretty much anything dosent work so there is really no point in it! They are nothing book crooks selling awful internet making it out to be something it's not to get a quick buck. It took me 2 hours to buffer a movie of amazon i wanted to watch. For a few pounds more I can get internet that is instant! You get what you pay for I'm afraid and all your paying for here trash
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2018-06-16
- Comments
-
Absolute rubbish this company I started with them at my old address and when I moved they said I had to start a new one I am due to move again next month and really do not want to start another contract
- Location
-
- Location
- South East
- Reviewing
- POP Telecom
- Date
- 2023-07-25
- Comments
-
No stars. Friend has phone only for years & pays average £45pm. No monthly bills. Ceased contract 20/6/23 as moving. Now receiving bailiffs letters re debt of £139. Phone calls to Pop say a/cclosed,& no debt as passed to bailiff. But can't tell her where debt arises. She is 75 & sick with worry being threatened with court by bailiff. Pop keeps saying emails will be sent to bailiff to take her off their list as No debt, but bailiff said emails tell them to pursue.
- Location
-
- Location
- Warwick
- Reviewing
- POP Telecom
- Date
- 2023-10-04
- Comments
-
Told me router was faulty but when changed to another company they wanted it back as it's their property or they will charge £80. It's not clear when you pay £10 at beginning of contract it's for the postage only not the router.
- Location
-
- Location
- sudbury suffolk
- Reviewing
- POP Telecom
- Date
- 2021-08-19
- Comments
-
awful awful service. slowness. told i would receive a new micro filter in 24-48 hours, a week later and still not got it. once my contract is up i am cancelling it
- Location
-
- Location
- Reviewing
- POP Telecom
- Date
- 2024-01-22
- Comments
-
What can I say, pop telecom filter their own trust pilot reviews, awful awful, currently in a complaint with CEDR, mis sold broadband package and have been taking way more from my account, with a mediocre response from customer service, saying they have sent emails they haven't, charging for direct debit when they broke contracts taking more than what was agreed, small family company run in essex, they get it though, they know what their doing, pushy sales people
- Location
-
- Location
- Darlington
- Reviewing
- POP Telecom
- Date
- 2017-09-21
- Comments
-
Avoid at all costs first of all they got my name wrong secondly the speed i recievd was 0.456 mps so never paid a penny and still refuse to pay and the second month they just cut my service off yet still charged me and also sent me threatening email regarding payment and refuse to let anyone take over the line.
- Location
-
- Location
- Cardiff
- Reviewing
- POP Telecom
- Date
- 2019-12-20
- Comments
-
I switched to POP Telecom via USwitch a couple of months ago. I took the £13.50 12 month deal and the order confirmation email I received from POP Telecom confirmed this. However, my bill for next month states I owe £18 and, when I called them up, I was told that this was £4.50 of 'assurances' which had been free for the first two months. The 'assurances' were apparently to cover any breakdowns of the router or phone line, but my router was broken on arrival and they refused to replace it, so it's essentially just profiteering. When I asked why this was not on my order confirmation, I was told that there was 'no legal requirement' to include the full cost in any such communication. Further, they said that as the bill had already been generated, I could not remove the 'assurances' for the next month, only the month after. However, they could not confirm exactly how much I would then be paying then and whether or not it would be the £13.50 I signed up for. When I asked where I could find information on these charges, I was told I could only find them by using my mouse to hover over a specific question mark during the ordering process. When I said that, given that the cost was not clear on their website and not included in the order confirmation, that it seemed like a hidden cost, this was denied with claims that it had all been signed off by OfCom and they were entitled to do this. Worse was a bizarre conversation with a supervisor who, when I asked to be put through to their complaints department, said that 'higher management' would make a decision about my complaint and call me back later - He did not even know what my complaint was, so I asked again to be put through to their complaints department. He said that their complaints department was 'dealt with' by management. So I ask which management, to be told his floor manager. I did not understand what his floor manager had to do with my complaint, so asked again at which point he admitted that POP Telecom have no complaints department. He then told me that they'd be going for 29 years, had lots of really good reviews, were a very profitable and successful company with 50,000 customers as a justification for not having a complaints department. So, I just have to wait for his floor manager to call now - I can't waiting for my contract to end so I can finally move on!
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2017-04-12
- Comments
-
These people are total scam artists. I was mis-sold an internet package by a sales agent at CarPhone Warehouse, and I've been complaining to POP Telecom since early January, but they keep giving me the runaround, always changing their story and never calling me back when they say they will. I've asked them multiple times to end the contract, and have requested that they refund my money. They have established a definite pattern of constantly promising to fix the situation, and then never following through.
After over 3 months of trying to resolve this dispute, they are still debiting money from my bank account each month, even though I've asked them several times to stop until this dispute is resolved. They claim their automated system can only stop the direct debit if I cancel the contract and pay an early termination fee of over £200, but if I terminate the contract they can no longer investigate my claim for any refund. They say if I cancel the direct debit myself while the account is still open, they will report it as delinquent to a collection agency. Please spare yourself the nightmare of having to deal with these people!
- Location
-
- Location
- North walez
- Reviewing
- POP Telecom
- Date
- 2018-09-29
- Comments
-
Total crap service!!!.I have gone over to Plusnet.ive just had a letter from a debt collecting agency for wait for it,36p yes 36p!!!for anyone waiting to go to them!!FORGET IT!!!!!
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-13
- Comments
-
I am looking to expose the practices of POP Telecom in the national press. They have caused my elderly, infirm mother considerable distress and continue to ignore her written, signed and dated requests for POP Telecom to deal with me. They appear to have no specific termination fees; they renew without recourse to the customer and then make threats as to the future. Enough is enough. I refer to them as POP Tarts - IE they are toast!!!
Those who gave them 5 stars I can only assume are employees of the company.
- Location
-
- Location
- Northern Ireland
- Reviewing
- POP Telecom
- Date
- 2018-12-03
- Comments
-
I ordered pop broadband on a deal at £21.50 with no connection fee but i got a call today from pop broadband saying i cant have that deal because were i am and its £29 a month plus £40 connection fee i have never heard of this before i wouldn't touch this company with a 20ft pole very shady
- Location
-
- Location
- Eastbourne
- Reviewing
- POP Telecom
- Date
- 2024-04-03
- Comments
-
Literally a bunch of criminals. Couldn't supply working internet for months and when I decided to use a more reputable company they tried to charge me for 18 months when they never even managed to get it working. They've broken GDPR by giving my data to other companies without my consent and are in BIG trouble with the ICO.
Company is nothing but a family of theiving criminals.
- Location
-
- Location
- Leigh
- Reviewing
- POP Telecom
- Date
- 2022-04-26
- Comments
-
Absolutely shocking.
There is a fault on the device/line and they are going to charge me to fix this.
Isn't that what we pay rental for.
Disgusting
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.