322 Customer Reviews over 9 pages
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- Location
- Braunton
- Reviewing
- POP Telecom
- Date
- 2017-05-02
- Comments
-
Dreadful company...do not touch...without signing up they took £44.23 from my account. PC world recommended them! Give you the run around when trying to get money back. The finance director who signs the cheques has not been in would you believe since end of March. Total scam
- Location
-
- Location
- staffs
- Reviewing
- POP Telecom
- Date
- 2018-01-19
- Comments
-
bad experience when changing from PopTelecom to another provider ,made me pay £100 there and then on the phone before they would release my telephone number and Broadband ,when I cancelled the direct debit ,they put it back on,I had to phone my bank to make sure it was cancelled
- Location
-
- Location
- Gwent
- Reviewing
- POP Telecom
- Date
- 2017-09-06
- Comments
-
DO NOT GO WITH THIS INTERNET PROVIDOR. I HAVE ASKED TO LEAVE AFTER HORRENDOUS INTERNET AND HAVE EVEN FINISHED THE CONTRACT.... TO BE TOLD I HAVE TO PAY 50 POUNDS TO FINISH... EVEN THOUGH THE CONTRACT HAS ENDED. RUBISH CUSTOMER SERVICE.. ABSOLUTLY HORRENDOUS COMPANY
- Location
-
- Location
- Leicester
- Reviewing
- POP Telecom
- Date
- 2020-02-11
- Comments
-
Broadband is slow keeps cutting out customer service staff are rude, deceptive and unhelpful.
- Location
-
- Location
- Milton Keynes
- Reviewing
- POP Telecom
- Date
- 2020-03-02
- Comments
-
I get less than 10% of the speed promised, even at night around 3am I get 0.5-0.8MB/s. Before I switched I was receiving 45MB/s from Sky.
They insist it is a line fault and sent out an engineer when I told them I was unlikely to be at home. Of course the engineer found me to not be at home and now they've charged me £192 without any warning.
Trying to contact customer services is nearly impossible, you can only ring their call centre and wait in the queue which has taken me over 30 minutes before I've had to hang up before.
Their representatives say different things and obviously their guidelines aren't clear for them. I was told this morning I'd be emailed a direct line to a manager, when they didn't do this the next woman told me they can't give direct lines.
I'm beyond stressed trying to deal with this company, I'm fairly resigned to the fact I'll pay £15 for another year and have to use my phone's 4G because POP Telecom's WiFi is a dud.
DO NOT trust Trustpilot reviews - Google and this website show you the true picture.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2020-03-10
- Comments
-
I did a big mistake by purchasing POP Telecom package for a price of £14.5/month which now cost me a fortune. Internet speed is between 0 and 3 Mbits/sec though advertised at average 11 Mbits/sec. Customer support refused to give me £23 refund and preferred me contacting Internet provider regulator and small claim Court which I did. I wasted one man-day of my life but still ended up with the service which I can to terminate without a penalty fee and can not be improved..
- Location
-
- Location
- Fife
- Reviewing
- POP Telecom
- Date
- 2017-08-23
- Comments
-
Reluctantly scoring 1 star as I am unable to give them less absolutely shocking avoid this company at all costs! Customer services appalling , sales staff, technical staff poor don't explain products, watch out for the charges that appear on your bill, the fact that they appear is apparently enough of an explanation by this company it's up to you to find out ! They charge you for a replacement router because you have not treturned the old one within 16 days but don't tell you this and you have to request an envelope to send it back ,how do you know this? And ps you only get an envelope to return if you originally paid for delivery even if your goods are faulty watch out for land assurance payments and router assurance charges applied and you have to aske them what they are for and ask them to remove them. They come on your account with a nil charge then after two free months the fee is applied . Check your bills.
- Location
-
- Location
- SWANSEA
- Reviewing
- POP Telecom
- Date
- 2017-10-03
- Comments
-
Pop telecom have left me totally broke with no money for food or heating or lighting after having taken over £400.00 out of my bank account when was only meant to take £59.00 for 2 months outstanding bill I admit I owed an outstanding bill which I said I would pay off in installments now they are trying to say it was for early termination of my contract which is aload of bull because I Am still with them they have REFUSED TO REFUND THE DIFFERENCE OF £366.00 LEAVING ME AND DOG TO STARVE AND FREEZE IF I END BEING ILL AND ON HOSPITAL BECAUSE OF THIS I WILL SUE POP TELECOM FOE EVERY PENNY
- Location
-
- Location
- Inverness
- Reviewing
- POP Telecom
- Date
- 2017-08-18
- Comments
-
Absolutely shocking! Joined company in November 2016 and Pop Telecom are expecting me to pay £517.83 fee to leave contract early. However, the broadband service is not fit for purpose I.e 1-3MBPS, if you are lucky to get connected. If you do get connected connection drops after a very short while.
Customer services are atrocious. Leave you waiting for ages before they eventually answer, I waited for 30 mins at one point & gave up! They promise that you will be able to get out of contract early verbally & tell you to contact your new provider & then don't allow new company to take over line. This has now happened 3 times.
They don't reply to complaints via email, although you get an automated response saying you will get a reply with 5 working days. I'm still awaiting a reply from an email I sent 2 weeks ago. I've spent hours trying to contact them to avail. Seagulls service....in fact you can't call it a service...Pop Telecom must be doing very well with all the money they get for doing nothing than getting you signed up for 2 yr contracts for services services that they can't provide.
- Location
-
- Location
- South UK
- Reviewing
- POP Telecom
- Date
- 2020-07-11
- Comments
-
Scammers - Fraudsters
DO NOT USE
The are absolute crooks. Will rip you off with charges that have never been incurred. Customer service extremely rude. The people working at the company are scum.
- Location
-
- Location
- devon
- Reviewing
- POP Telecom
- Date
- 2018-02-26
- Comments
-
AVOID PEOPLE. I can only guess that people leaving good feedback work for them. So angry I was stupid to sign up, got out now but was charged £100 for this, although money well spent to get rid of them
- Location
-
- Location
- Wisbech
- Reviewing
- POP Telecom
- Date
- 2018-02-26
- Comments
-
I have had pretty much the same problem as many others. I was unhappy from the very beginning, and tried to cancel to find I could not without receiving a bill for the whole 24 months of the contract. I never received any paperwork from them and never was able to acces my account on their website. I gave up complaining about our poor broadband speeds. Now that the 24 months are almost up, I have set in motion a transfer to another provider. I get an email and a phone call, saying that there is a termination fee of £100. I have been with 3 other providers and never encounter such a condition. Apparently it was is the contract that I have never seen. Maybe that is why the can’t act was so illsuv.
- Location
-
- Location
- CAERPHILLY
- Reviewing
- POP Telecom
- Date
- 2018-01-11
- Comments
-
stay away from this company as they con old age pensions into singing up and when
you cancel with them they still take your money,
three mouths after you pay the cancellation fee over a £100 they then took money out of my account without even letting me know, phone them and got on were with them so please do your self favor ans say well away from them.
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2017-09-15
- Comments
-
I got charged for 2 lines in the beginning took 3 months to sort out ever since have had intermittent broadband I have now run out of contract so am changing surplers but have received nothing but frentening e mail and letters telling me they are going to take £500 from my account and telling me my contract does not run out to March but kept originally contract would not recommend them nothing but trouble and have to pay a £50 exit charge please don't entertain this company cannot explain how bad they are
- Location
-
- Location
- Ashington
- Reviewing
- POP Telecom
- Date
- 2018-05-16
- Comments
-
My contact has ended with pop telecom I changed provider had to pay £22.99 for leaving started to juse my new broadband then I RECEIVED a email demanding that I must setup a direct debit with them or I will be charged £9.50 a month and they will pass my case over to a third party to collect the money's and this will effect my credit rating. I emailed them back and said why do I need a direct debit with you when I no longer have a contact with you they emailed back and said you don't have a contact with us any more and you don't owe anything money no apology just dam right nasty beware of the scum you give your money to
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2017-06-19
- Comments
-
What a useless bunch of shysters. 3 weeks in, over 15 calls later and super slow. Now not answering phone. DO NOT USE THESE PEOPLE if you value your sanity and blood pressure
- Location
-
- Location
- Radlett
- Reviewing
- POP Telecom
- Date
- 2020-03-10
- Comments
-
I can't believe that this Extorsion Company, dressed as a telecom company, still exists. They had a contract with me a couple of years ago, helping themselves to my money for whatever charges they dreamed up, blocking another company taking over twice. Take your case to CISAS
- Location
-
- Location
- MANCHESTER
- Reviewing
- POP Telecom
- Date
- 2023-06-01
- Comments
-
POP Telecom this is not an honest company
I have a contract with pop telkom and have been a user for about 3 months
with constant amount but every month the bill is bigger
the internet is down dozens of times a day the internet goes down
or there is no internet, I can forget to watch a movie, etc
AVOID POP TELKOM IS A DISHONEST COMPANY
- Location
-
- Location
- Derbys
- Reviewing
- POP Telecom
- Date
- 2017-07-18
- Comments
-
WORST COMPANY EVER, WOULD NEVER RECOMMEND TO ANYONE ELSE!!!! POOR SERVICE, POOR COMMUNICATION, POOR ATTITUDE AND POOR VALUE FOR MONEY
- Location
-
- Location
- Castlewellan
- Reviewing
- POP Telecom
- Date
- 2017-07-27
- Comments
-
People do not use they do not send out a bill that u r to pay the next day they take over your line when u do not pay it they cut u off I mean your line is dead keep away report them as by owns the lines they use as they will not tell u this by is the one that should and can stop them they r rude and hound u on your mobile like 10 calls for a payment which is not to be payed until a month away and u will have to block r report them to the police I would tell others to get beeline and then u can leave they r crap
- Location
-
- Location
- Warwickshire
- Reviewing
- POP Telecom
- Date
- 2023-10-21
- Comments
-
Wow where to start. I ordered this service for my grandmother who is 93, it's not about the Internet for her but we need the phone line as this is her lifeline. We picked this package as calls were included and I order this on 8/9 with services transferring and going live on 9/10. The router turned up on the day, and after connecting it all up we realised that she could make outgoing calls but could not receive incoming calls. Also at this time she was very ill with covid and connected to a local authority red button service which she couldnt use. After speaking with pop for 4 days on the bounce they then said that it was an issue with porting her number and the issue had been raised with bt openreach, I then called everyday for another 3 days when they told me the number would port on 19th although they knew this on 13th but didnt inform me until the 16th when I called them (everyday I received a text message telling me they were working on the fault and would update me but this never happened).. Still leaving us unable to call in and check in on her. She has had to call us on our mobiles to check in and tell us she was ok. However this 18 month contract we are in now states that only landline calls are included but this was not stated when i signed up. I have put a complaint on with pop telecom and they replied telling me we can't come out of the contract and would need to pay off the balance (this will happen over my dead body) I told them I was going to file a complaint with ofcom and the ombudsman, then this joke of a company called my grandmother (who is hard of hearing and still ill) trying to coerce her into agreeing to drop the complaint when the know they should be dealing with me directly, luckily my cousin was there at the time and told them I was dealing with it and no we were not dropping the complaint. (This left her flustered and a scared). We have also had to take shifts staying with her whilst she had no lines on our days off as she really was ill and isn't to good now. After all this they have had the audacity to send me a bill for over £70 for call charges not just for mobiles but also landline calls which should be included (weve only been with them for 2 weeks). They said they'll revise this but 4 days later no new bill!!
I will be detailing a full complaint with all the extras over the weekend and give them 8 weeks to respond as we have to, I know there will be no resolution. I am then going to take my complaint to the ombudsman for compensation for the whole price of the contract and extras which I will then use to payout this contract so we can leave. I will also be complaining to anyone else that will listen cicas ofcom etc as these people should not be allowed to trade.
They have no duty of care, constant fobbing off terrible customer service, scaring the elderly so please avoid pop telecom like the plague.
- Location
-
- Location
- Ipswich
- Reviewing
- POP Telecom
- Date
- 2018-01-25
- Comments
-
I complained to their regulator:
CISAS- TEL: 02075203814 They helped me within 2 days. I did not have to pay anything and I asked for compensation £ 250. I was successful
Even if some people paid £100 they have the right to complain to CISAS and ask not only for a refund but also for compensation.
TAKE ACTION PEOPLE
- Location
-
- Location
- Kelso
- Reviewing
- POP Telecom
- Date
- 2021-12-30
- Comments
-
Never heard of this company but they sent us a letter trying too charge us over £600 for a service we never signed up for how shocking is that
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2020-03-16
- Comments
-
Awful organisation, increased my broadband price 3 times by stealth during course of first year, then tried to suggest I had a 24 month contract and tried to double price again. People in Debt made no concessions only allegations. Charge for customer service calls, and work from a PO Box in a way that is consistent with who they are and how they operate. Now going to managing director and regulator.
- Location
-
- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2024-02-06
- Comments
-
I can honestly say this is the worst company I have been with.
I’ve almost lost my work from home job due to pop telecoms terrible service.
My WiFi has not been working properly and they are yet to fix this.
When trying to get through you get cut off after being on hold for ages.
I have asked for a complaint to be opened and ignored.
- Location
-
- Location
- Radstock
- Reviewing
- POP Telecom
- Date
- 2024-03-28
- Comments
-
Price increases from 20£ to 29.60£ in just few months. Speed not as promised
- Location
-
- Location
- Nottingham
- Reviewing
- POP Telecom
- Date
- 2019-10-26
- Comments
-
If it was possible to leave zero stars I would!! Been a customer for 6 days and haven’t had any internet connection thus far. Informed the customer service after waiting 1hr30 in total I was confronted with rude staff and no advice. Only advice they gave me is that I’ll be charged £20 for a repair even though it has never worked! With an office of only 4 employees don’t expect anything at all for this company. somebody should do an exposé of these guys to stop anybody else signing up. If you enjoy being lied to, ignored, patronised, stolen from and left in the dark then this is the service for you!
- Location
-
- Location
- Dorset
- Reviewing
- POP Telecom
- Date
- 2018-08-16
- Comments
-
Avoid at all costs, service is constantly cutting out and dial-up is fast, customer service well there is none. Rude, arrogant not prepared to help, refused to tell you who their ADR is so you can make a complaint and they won't do anything to help. Need closing down.
- Location
-
- Location
- Midlands
- Reviewing
- POP Telecom
- Date
- 2019-02-28
- Comments
-
Constant communication with the company to and fro and my mobile data is quicker in all respects hands down. Cannot watch a simple hd streaming video without the quality suffering to no end. Company says I need to upgrade to fibre whereas the same service with talk talk was superb. Learnt my lesson. Company just cares about the numbers not customer satisfaction in my honest opinion. There's much better service providers,don't get trapped by the plans they fish for new customers with.
- Location
-
- Location
- Dunfermline
- Reviewing
- POP Telecom
- Date
- 2023-06-05
- Comments
-
Mum signed up and was due to go active 22nd may, they started debiting her account from April saying she went active on 9th May (but didn't dispatch router until date of activation (22nd may) she's now on her 3rd faulty router and 4th openreach visit (2 of which were accompanied by supervisors) post office said error in scanning the barcodes for return of the faulty equipment (provided directly by pop telecom) company refuse to let us cancel, refuse to refund setup fee or subscription fees for never having had a service since they took over on 22nd. Have requested deadlock letter which they refused to issue (in writing) even though they are members of the adjudication scheme and must provide when asked so now ofcom can't intervene for 8wks. Avoid like the plague
- Location
-
- Location
- Hounslow
- Reviewing
- POP Telecom
- Date
- 2024-03-28
- Comments
-
Worst company my contract was for £22.99 but first 2 month I was charged £28.49 then 3 months I was cahraged £24.95 4th months I was charged £30.65 I still have another 14 months to go with them my bill from £22.99 went £30.65 in just 4 months when I ask to talking to a manager they say maneger is not available
- Location
-
- Location
- Devon
- Reviewing
- POP Telecom
- Date
- 2020-08-21
- Comments
-
I had the misfortune of being locked into a contract for a whole year. My broadband speed was terrible. I had 3 engineer visits who all said that I needed a new upgraded router. Pop Telecom sent me the same router and charged me £10 postage. Pop Telecom refused to send me a different up graded router. I gave up trying to speak to them, they were just so rude. I am now able to leave this awful company. I signed up to a new company and then received quite intimidating text messages warning me that my new internet provider would leave me without internet due to a lack of engineers, they requested that I call them ASAP.I also received a text message stating that there was unusual activity on my account and I must call them. I have also been bombarded with phone calls from them which I have ignored. I believe the reviews on Trust Pilot are made up and written by the same person, the grammar is incorrect in a lot of the reviews! ie no full stops or commas! It’s so obvious. This company is truly shocking and I have reported their intimidation to trading standards. Please avoid.
- Location
-
- Location
- Dorset
- Reviewing
- POP Telecom
- Date
- 2020-03-11
- Comments
-
I reported my service was down to POP Telecom & it took 9 days to reinstate it. Scheduled days for the work were advised but further delayed without any communication from POP. Their customer service is non-existant & they're ready to blame BT Open Reach for their failures. I got sick of doing all the chasing. I asked one of their supervisors to let me know if there was any change but she didn't bother to contact me as promised. All in all a shambolic experience. POP may be cheap but so is their customer service. I was run round the block & they even sent me an email 3 days after the line was fixed, claiming they were working on my fault.
From bad personal experience, don't use them if you have a choice
- Location
-
- Location
- Bath
- Reviewing
- POP Telecom
- Date
- 2019-01-10
- Comments
-
Poor customer service so rude and snappy, wont provide you what you pay for worse company ever would mever recommend
- Location
-
- Location
- manchester
- Reviewing
- POP Telecom
- Date
- 2023-08-16
- Comments
-
Awful company to deal with who are ok to throw their T&C's at you and charge you for everything but a real lack of response when it comes to actually helping the customer.
avoid avoid avoid
- Location
-
- Location
- Fareham
- Reviewing
- POP Telecom
- Date
- 2023-04-26
- Comments
-
They increase the monthly fees when they wants how much they wants. Scammers.
- Location
-
- Location
- Fareham
- Reviewing
- POP Telecom
- Date
- 2023-04-26
- Comments
-
They increase the monthly fees when they wants how much they wants. Scammers.
- Location
-
- Location
- Preston
- Reviewing
- POP Telecom
- Date
- 2017-03-05
- Comments
-
The worst broadband provider ever!
Slow connection.
Low tech router: keep disconnecting.
Absolutaly usless customer service: don't answer the phones, don't answer email questions, ignore reported faults, arogant.
Additional chargé for nothing: few pounds every months, no explantion given.
I'm in the proces of getting some legal advise as it looks too much like a froud to me.
Keep yourself away from POP telecom, save your time and nerves.
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2023-12-15
- Comments
-
IMHO a bunch of ***** from Essex. They advertise "a basic plan to get your e-mails" but don't say that you have to keep your existing e-mail provider. It's like an ice-cream seller pedalling his tricycle down the prom calling "get your ice creams here!" but not telling you that you have to get your ice creams from your usual shop and give them to him so he ca sell them back to you.
Customer service is 100% useless. I cancelled my contract but they are still trying to do me for £466.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2017-10-18
- Comments
-
Poptel smugly replied to my complaint about being blackmailed over leaving by saying I had 'reacted an agreement' [presumably 'reached, literacy not being a strong point either]. I haggled them down to a £25 penalty for leaving them after an expired contract. As I did it I said it was under duress, the alternative being lifetime servitude. It's surprising that they read these reviews as they don't make them mend their greedy ways. Scamming lil old ladies appears to be a speciality.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.