2,278 Customer Reviews over 57 pages
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- Location
- Suffolk
- Reviewing
- Sky
- Date
- 2020-12-27
- Comments
-
It’s so rubbish. If your looking for good WiFi, look somewhere else. It’s unbearable. But, if you want a WiFi that’s unreliable, stops every 5 seconds, a slow connection, and a WiFi that is unreliable, then sky is what your looking for. If a bomber blew up sky and all its servers went down u would notice cause the WiFi’s that awful and u would think it’s your casual internet
- Location
-
- Location
- Bolton
- Reviewing
- Sky
- Date
- 2020-12-19
- Comments
-
These guys want your money, fell for it,got £50 a month package for tv, phone line and broadband, happy days, the longer you stay the more you pay, now, after 3 years of loyal customer service i pay, wait for it, £129 a month, and this is with a reduced tv package, no sports, now the fun starts, try to add on, so easy, try to cancel they make it as hard as possible, i did'nt give in and have cancelled. Don't fall for the trap
- Location
-
- Location
- York
- Reviewing
- Sky
- Date
- 2020-12-15
- Comments
-
This is the worst customer experience I have ever had. For a long time I told myself not to switch away from TalkTalk because the connection was so reliable and my kids will kill me if they can't game. I never had any issues with TalkTalk, but was lured by the prospect of Sky Q multi-room TV - what a truly disastrous error. Constantly drops the connection meaning my kids get kicked out of games they're winning and we can't watch a movie without having to re-boot the sky box. I have discovered that several of my friends have also been drawn in with identical results. I have spent hours on the phone with Sky only to receive a barrage of useless information. I am told that the source of the issue is the firmware carried by the Sky router and thy can't find a fix for it. Have tried bridging using a separate modem and router, but Sky has put blockers on so you can only use their kit - which is utterly useless. Am currently planning a fathers' one-way trip to the Moon so our Kids can't find us and terrorise us any more! So bad, I'm going to take the contract hit and move away.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-12-15
- Comments
-
Their knowledge is not as it should be.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-12-11
- Comments
-
If I could leave 0 stars, I would. I've had issues with my mini box since installation SIX MONTHS AGO. I've spent DAYS at this point on the phone, constantly being told they're looking into it, being told I'll get a call from a manager that never happens, and yet they continue to charge me for a service that is not provided. ZERO customer support, ZERO transparency and ZERO regard for anyone. A company worth £31BILLION+ that needs to steal from its customers... despicable. When you take money for a service you don't provide- that's what that is- STEALING. They are thieves, no two ways about it. I'm still waiting for my refund and for the box to finally work. My internet speeds are all over the place- sometimes fine, sometimes dismal. Helpful, considering we're all working from home. Not to mention, the guy who installed my Sky Q in the first place covered the gaping hole he made in my front room with CLEAR plaster so it catches the eye immediately and I can only assume I'll have to pay out of my deposit. I could go on honestly, at no point has any of my experience with Sky been anything short of horrible. Is it because I'm not from here and have an accent? At this point, I don't know what else to think.
- Location
-
- Location
- Hitchin
- Reviewing
- Sky
- Date
- 2020-12-07
- Comments
-
Service was fine for 4 years but then turned into the worst thing ever - kept dropping out, anything from every 2 hours to every 3 minutes. I have had to go into a cold, dark, empty office every day the past 2 weeks because my internet is dropping all day long, making WFH impossible.
When I called the call centre, the guy said there was no issue, it was because of new users being set up in my area, ADSL was just "prone to it" and I should upgrade to Fibre to get rid of the problem! Yeah right! I moved providers instead.
Also I paid for 19mbps but got about 1-5, even though the Sky website always said I was getting 19.
- Location
-
- Location
- Wirral
- Reviewing
- Sky
- Date
- 2020-12-06
- Comments
-
Most of sky's products are great the sky comes is great unfortunately I can't say the same about the WiFi it is the worst WiFi I've seen in a minute it is dodo it is **** I hate it do not use it a I could get better WiFi from the if I used any other company please fix
- Location
-
- Location
- Stirling, Scotland
- Reviewing
- Sky
- Date
- 2020-12-04
- Comments
-
Absolutely awful. I am a uni student and have recently had to move addresss, through no fault of my own. I attempted to move the Sky broadband over to my new address 4 weeks ago now. Initially I was told that since I ordered the home move more than 2 weeks before it was due to happen, I was told that the wifi would be set up for me moving in. A week later I was told that the home move had been cancelled - without informing me - and that this was because Sky had attempted to activate the wifi at the new address 3 weeks before I was due to move in - meaning that the old broadband was still active on that line and therefore the activation had not went through. I booked another home move - after being on the phone for over 3 hours - and requested that they do not try to activate the wifi before the date I was moving in, so that this did not happen again. However 3 days after this, the exact same thing happened again. After phoning up AGAIN, I was told the exact same story as before and that it will now be 2 weeks before I have wifi in the new address. I am a final year university student living in a Tier 4 area. It is exam season and all of my final assignments are online, but I have no way of completing exams or submitting assignments now because Sky repeatedly ignored my pleas and now I will not have wifi until the 15th of December, when I moved in on the 1st and was promised that it would be sorted out by then. Sky have been utterly unhelpful and the customer service has honestly been shocking. I am now in danger of failing my degree due to non-submission all because Sky customer service did not take my lockdown, university situation seriously.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2020-11-19
- Comments
-
Easily the worst broadband provider. We called to complain and when they answered they said they would improve it and make it cheaper. It was good for the month period that we could cancel the contract in but straight after turned to ****. I currently cannot load a YouTube video in my room, nor can I use any social media app. It is pathetic. We was promised speeds of minimum 30mbs and right next to the router we get 6. It’s terrible. Definitely not worth it.
- Location
-
- Location
- Falkirk
- Reviewing
- Sky
- Date
- 2020-11-15
- Comments
-
After 24 months my contract has come to the end. For the next 5 months I was paying on a monthly basis. When I called with a complaint that my BB is dropping (according to Sky app it was ongoing issue with my sky hub)I have been offered a new hub, HD Netflix and all of this at the redeuced price.
However, nobody has mentioned that I will be entering a new contract and I have to pay for a hub delivery and administration fee! Only found out next day when got an email from Sky.
What a bunch of rogue traders there at Sky.
When I contacted them that I do not want to enter a new contract and that I have not been told about it and extra costs in the first place, they decided that my broadband will be disconnected in two weeks time. Thankfully there are other providers that will be happy to take my money for the service provided.
- Location
-
- Location
- Notts.
- Reviewing
- Sky
- Date
- 2020-11-14
- Comments
-
Cannot believe any review that is in any way positive regards any of sky services, can't wait for the contract to end, when I will cancel all sky services TV/Internet/phone and breathe a big sigh of relief! Never to return again!!!!!
- Location
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- Location
- Belfast
- Reviewing
- Sky
- Date
- 2020-11-10
- Comments
-
complete and utter s***. don't waste your time I have to use my 4g in my home because the internet is that bad can't watch YouTube or Netflix. will just stop working out of the blue don't even try to game unless you want sky high ping. don't waste your money.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2020-11-04
- Comments
-
Broadband drops on average twice a day which made working from home during lockdown frustrating on a daily basis. If you're working on the computer and another member of the household uses the wifi at the same time the computer speed goes to a crawl.
Pxxs poor in other words.
- Location
-
- Location
- Hullbridge essex
- Reviewing
- Sky
- Date
- 2020-10-27
- Location
-
- Location
- Not with sky
- Reviewing
- Sky
- Date
- 2020-10-24
- Comments
-
NEVER GET SKY INTERNET!! The broadband service is horrifying and drops constantly to which the self heal prompt doesn’t do sh1t! Call customer service 7 times through which they wouldn’t even book me an appointment with an engineer and after that just didn’t respond to my calls. Never ever get sky, biggest ripoff and lies in my life!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-10-22
- Comments
-
Absolutely awful
Absolutely awful. Miscalculated our go live date 3 times and had to wait 3 weeks for a connection as there wasn't an updated line in the building (a regular problem with sky). Had to cancel online work and interviews because we weren't notified until the evening of the go live day. Promised us a refund of £8 a day for every day without broadband and then charged us for installation and first months wifi (£40 should have been £22 or 0) and have put extra charges on our next bill for changing our package which has not occurred in anyway. Massively regret going with them and should have gone with Now Broadband or stuck with Post Office. Adverts saying 'super reliable' are complete rubbish. Can foresee further issues arising in future will probably have to switch providers.
- Location
-
- Location
- United kingdom
- Reviewing
- Sky
- Date
- 2020-10-20
- Comments
-
I have been a customer with sky on/off for around 14 years(since 2006). They were one of the first providers to take advantage of the LLU which Ofcom forced BT into. At the time they offered the best price for the speed. They provided a decent router(it is still worth a few bob). In those days I had a fairly good experience, I then left for O2, only for them to be brought out by Sky and having to move onto the FTTC service at a very good price back in 2013. I think after 2 years I moved away before returning to them at the backend of 2019. My past experience is was largely very good, they were responsive and the speeds and reliability were good.
The current service I have with them is the upto 80mbps. Speedwise it is pretty poor at the moment, currently synced at 34mbps when the line had been running at 60mbps in the years between 2013 and 2016. Of course this isn't really sky's fault more openreach and most the troubles have started with the rollout of FTTP. Despite the increase in WFH the connection has been OK and not caused me to many issues. I have even come to realise that 30mbps is actually more than enough, if anything upload is way more important to me.
Another positive about sky is the lack of real traffic shaping and traffic control. During a short stint with SSE(daisy networks) I found lots of ports blocked and a range of controls. Nothing of the sort with Sky. While Sync speed to the exchange is an issue, their actual network performs very well, they appear to have lots of capacity on their backbone and I have always achieved download speeds at sync speed(uploading server permitting).
Over the years support has been pretty good to be fair, the call wait times are not too bad compared to other suppliers. In the early days they were reluctant to send out BT engineers when there were faults however in recent years they have been a lot better. For my speed issue, without contacting them they did send an engineer out, by surprise may I add. They did resolve the speed issue at the time however after a few weeks the line has begun to deteriorate again. Nothing has been done as of yet and neither have I contacted them.
I have always been a TV customer with sky therefore I have benefited from very good prices compared to the rest of the market. I found the best deal ever was offered to me by them directly for FTTC back in 2013 at a lower price than ADSL2+ at the time, which was market leading. For the overall service I dont think many suppliers can actually beat them.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-10-19
- Comments
-
I put 1 star because I could choose to put 0. This is the worst customer service ever. They never answer your phone calls and always redirect you to the online help website which is not helpful at all!
Out of 9 customer service phone numbers I have called, NONE have been able to help me. They say the broadband is supposed to be activated in 14 days. But they have delayed the activation by 2 days 3 times now. I can't talk to anyone to understand why they are delaying and worst of all they don't even tell me the activation day has been delayed. I didn't even get my Wi-Fi connection that I will have to cancel my account. SKY is the worst company I have been a customer to. The customer service is nonexistent and the broadband service has NEVER worked!!!!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-10-08
- Comments
-
Absolute garbage. I have had broadband issues for 6 months and Sky cannot find or fix the problem, but they can if I buy their guaranteed 56mb speed or whatever! Now they don't even answer the phone, they sms you a link to their website where you are basically expected to somehow fix the issue yourself!!!! DO NOT BUY BROADBAND FROM SKY!!!!
- Location
-
- Location
- Borough Green
- Reviewing
- Sky
- Date
- 2020-10-07
- Comments
-
Sky Broadband is the worst service available and they are absolutely impossible to contact. Recommend using any other service!
- Location
-
- Location
- Limehouse, London
- Reviewing
- Sky
- Date
- 2020-10-05
- Comments
-
I am finally coming to end of the most horrendous 18 month experience I have ever had with a company.
The broadband speed an unreliability is absolutely awful. I have mad over 30 calls to sky (almost twice a month on average) and while the customer support is pleasant, the product itself is useless so customer support cant actually help. On top of the 30 calls, i have chatted, used twitter, sent emails and never got anywhere.
Unless you know 100% you have fibre to your premise do not get sky broadband... i have had days and days with out broadband at anyone time and the compensation i received was £2.65 - absolute joke and calling them tomorrow to finally cancel this awful contract is going to be amazing....
- Location
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- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2020-09-28
- Comments
-
Shocking service...promised the earth by Sky so were persuaded to change from BT to Sky, BIG mistake. This was supposed to be a swift transition on 8th September...it is now the 28th September they have left us with no telephone or internet. The customer service don't give a hoot, how dare they say they understand - they don't care. Excuses after excuses
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2020-09-28
- Comments
-
TERRIBLE. Never buy this internet. I have had this for over a year and it's been giving me non stop issues and problems. Studies are tough and when it takes 20-30 seconds to do a simple search it really angers you.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-09-21
- Comments
-
Possibly the worst internet connection EVER !! TOTAL waste of money , now having to move to BT so we can actually use WiFi .
The only decent thing about it is the tv packages but think again if you want to use multi room & a WiFi boost cause it won’t work ! First time customer & it took nearly 4 lengthily phone calls to have the charge for the boosters removed as it wasn’t providing the service we are paying for . I spoke to one lady who was incredible & made the changes instantly meaning the other people I spoke to just wanted to tip us off !
It’s made wfh absolutely impossible during a time when we have needed what we are paying for most !!
- Location
-
- Location
- Gloucestershire
- Reviewing
- Sky
- Date
- 2020-09-17
- Comments
-
Absolutely awful. Router needs constant power recycling (a fault I had to self diagnose). Struggle to achieve an reasonable home working productivity due to poor broadband performance. Customer service is non-existant during COVID (I understand these are difficult times, but complete absence of customer support is not acceptable). Set me free with no exit penalty I will never darken your doorstep again Sky!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-09-14
- Comments
-
Terrible service, slow and unreliable connection speed. Does not give you an option of how to leave a contract. Spent a year being unable to access any support but then told im the contract holder. DO NOT USE SKY
- Location
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- Location
- Grimsby
- Reviewing
- Sky
- Date
- 2020-09-10
- Comments
-
After an awful experience with Virgin in which I paid a lot of money for a truly poor service I moved to Sky, they had it in within a week, and Netflix doesn't buffer anymore, the signal doesn't drop, I have not had to reboot the box once. The only time we lost internet was once during a storm so file that under **** happens. The service is way better than Virgins and only a third of the price.
- Location
-
- Location
- Widnes
- Reviewing
- Sky
- Date
- 2020-09-08
- Comments
-
Worst Internet to get been with them for years and even got a booster router and still can't slow as anything I work from home and I'm a gamer from time to time and I literally use my mobile hot-spot because sky Internet is that slow, phone them up and complain and I just get told the same thing to reset my router load of ******** wouldn't recommend sky Internet to anyone useless *******.
- Location
-
- Location
- Edinburgh
- Reviewing
- Sky
- Date
- 2020-08-28
- Comments
-
Never ever work with Sky. Awful service, never worked.
- Location
-
- Location
- Chelmsford
- Reviewing
- Sky
- Date
- 2020-08-24
- Comments
-
When it works it’s fast but when it’s slow it’s useless. I live close to the city centre and still the range is awful. At least 3-4 times a day the WiFi will just cut out. Can. Ever get through to sky to discuss issues.
- Location
-
- Location
- Altrincham
- Reviewing
- Sky
- Date
- 2020-08-21
- Comments
-
It is ok but everyday my internet turns off for like 1-5 minutes then it starts again, but it doesn’t happen once a day it happens around 2-5 times a day which is annoying. Internet speed is poor. I bought 65-70 mbps but I usually get 20-50 mbps or maybe lower, I’m grateful for the decent internet but I pay a lot just to see my poor internet speed. Customer service is actually good to believe it. Once my internet went to around 5mbps and our average was meant to be 30mbps so we called customer service. They told us somethings and we got our internet working at a good internet speed. I would advice you to not get Sky if you have lots of people using devices at all times also if you work, play games, etc I would not advice you to get this internet because of the low speed you will get. If you’re saving money then buy this internet also if you’re patient or don’t really use your device I’d advice you to get it. There are much better broadbands then sky. Thank you for reading this!
- Location
-
- Location
- Ealing
- Reviewing
- Sky
- Date
- 2020-08-20
- Comments
-
Absolutely rubbish. I pay for around 30 mbs however only recicve 5 kbs. yes not even 1 mbs. this has been going on since I fist got the sky broadband router. with the ethernet I manage to get 1mbs which is ridiculous.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-08-20
- Comments
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I've been with Sky for three years and moved home with them once. In three years I had a few service drops but in general the service has been good and the speed is alright. They are available on the phone. I am happy I've had no issues with it working from home since March.
- Location
-
- Location
- Staffordshire
- Reviewing
- Sky
- Date
- 2020-08-17
- Comments
-
Ordered Sky Broadband for a Property I purchased. 3-4 days later I get an automatic text message and email stating that "I need to call them to discuss an issue with my order". Once I called and finally got through the horrible automated system that didn't want to transfer me as i'm "not at risk". One of their advisers told me that my order was not successful and I'd need to do it again and they couldn't switch it on on the date I was promised.
As I, like many others during this time, WFH this was extremely upsetting, inconvenient and meant that all my plans to move in have now been postponed.
No way to escalate to get it enabled quicker, just an overly apologetic customer service agent.
So logged a complaint, cancelled the order/service and gone elsewhere instead, they have lost me as a customer for good.
- Location
-
- Location
- Harlesden
- Reviewing
- Sky
- Date
- 2020-08-16
- Comments
-
Terrible. I have been without any broadband for a month now. Sky sold me a G Fast upgrade but it never worked. In fact I was told by an Openreach engineer we were too far away and it sht never have been installed. We lost our original super fast connection and have been waiting four weeks now for it to be resolved.No urgency shown in resolving the issue. I don't think I ever received a proper apology either.
- Location
-
- Location
- Byfleet
- Reviewing
- Sky
- Date
- 2020-08-14
- Comments
-
Awful reliability. Connection constantly drops. Virgin never gave me issues but they had poor channel selection for the price of a broadband and tv package. And Virgin creep up prices all the time. So tried Sky. Sky TV is great bu their broadband sucks.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2020-08-13
- Comments
-
I had a conversation which ends up arguing with Sky customer service and their complain department. After 4 year having broadband with them I realized the have no respect for customer. Please think twice before choosing Sky,as they dont worth it.
- Location
-
- Location
- Royston
- Reviewing
- Sky
- Date
- 2020-08-11
- Location
-
- Location
- Garbage
- Reviewing
- Sky
- Date
- 2020-08-09
- Comments
-
Garbage
- Location
-
- Location
- U.K
- Reviewing
- Sky
- Date
- 2020-08-07
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.