2,048 Customer Reviews over 52 pages
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- Location
- Inverness
- Reviewing
- Sky
- Date
- 2019-07-29
- Comments
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Sky are nearly impossible to contact waiting for ages on the phone and usually give up before I can speak to anyone to see about cancelling, changed over to fibre broadband about a year or so ago and can now watch the the download sight even when downloading an Email used to watch tv at times easier on the old broadband
- Location
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- Location
- Uk
- Reviewing
- Sky
- Date
- 2019-07-27
- Comments
-
Worst off the worst. Bunch off scummy rip off pigs. Waste off time and money. They charge you extra money a month and increase your monthly payment without giving any notice and when i was having issues with my internet they try and tell me its going to cost 100 pounds to bring out a muppet to check whats wrong. All you at sky are scum, useless daft rejects. Get a grip off your useless lives. And also get your customer services checked and stop putting people on hold for a week just so they can speak to someone sitting in bin ladens training camp. Go slit your wrists you scummy pigs.
- Location
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- Location
- Worcester
- Reviewing
- Sky
- Date
- 2019-07-26
- Comments
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Good customer service, worst broadband ever! Keeps lagging every time, and I have even the most expensive fibre unlimited broadband. Bad experience for an 18 month contract -_-
- Location
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- Location
- Wincanton Somerset
- Reviewing
- Sky
- Date
- 2019-07-21
- Comments
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Speed varies on regular basis from zero to 8 MGBPS if you are lucky. Promised a minimum of 11/12 MBGPS Very poor response from Sky sorry can do no more!!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2019-07-20
- Comments
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Terrible customer service as a VIP customer. I called them when I lost satellite signal and they actually made it worse. I lost all functions which included the remote control. The engineer will take 5 days to come and fix the new fault they caused plus the initial fault I called about. Super bad! I will work towards closing my account of over 20 years
- Location
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- Location
- Northampton
- Reviewing
- Sky
- Date
- 2019-07-15
- Comments
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Awful. Absolutely terrible service, drops out all the time, sky q doesnt work properly and engineers seem unable to fix, customer care unable to help. I pay over 80 a month for a premium service which is incompetent, incapable, just downright disappointing. Please dont make my Mistake. Ive spent hours, literally on the phone, on hold, meeting engineers and all to no avail. Now theyve cancelled a much needed appointment and sent me a text!! Unbelievably dire service. Beyond me, its so poor.
- Location
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- Location
- CREWE
- Reviewing
- Sky
- Date
- 2019-07-15
- Location
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- Location
- Loughborough
- Reviewing
- Sky
- Date
- 2019-07-12
- Comments
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First of all, I am greatly disappointed from the Sky service so far.
I bought an essential broadband package (it started with a cost of £19 a month and then they increased it to £24 for no reason). I was supposed to have an average download speed of 11 Mbps and an average upload speed of 0.8 Mb, which instead are 1.63 and 0.16 Mbps - incredibly slow. Just to give an idea of how slow it is, there is no way to watch a movie in HD.
I decided to upgrade my setup as a superfast fibre was available for £26/month - this with the idea that Sky connection is not good in my area. I will get the fibre activated in 10 days and let's see how it goes. Hopefully, the fibre will do what is written on the tin and will be location independent.
PS customer service and Sky policy are awful.
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2019-07-11
- Comments
-
Awful service. Had to terminate contact early because it was unbearable, then charged early termination fee. Never going with them again
- Location
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- Location
- Harwell
- Reviewing
- Sky
- Date
- 2019-07-06
- Comments
-
Well what can I say our sky tv and broadband was meant to be installed today we was told it was to be done between 12-5 at ten to 5 today we then got a phone call saying that our installation hasn’t been added so yes we now have no sky we have been waiting for the last 2 weeks to finally have a decent tv they then told us that the next installation date was the 15th July...... 2 weeks really they couldn’t do better than two weeks they say about the best customer service what a load of bxxxxcks I will be going to the governing body of sky for my compensation I have been totally discrased end of!!!!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2019-07-03
- Location
-
- Location
- Weston-super-Mare
- Reviewing
- Sky
- Date
- 2019-07-02
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2019-07-01
- Comments
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Service stopped on 28th June, and called three times just to confirm if there will be further bill, got a negative answer said I already paid everything, my account will be closed. And yet this morning waking up with £40.99 charge for July, called customer service, got the answer 'oh our customer service should of changed your billing date later as if they left if on 1st every month then we normally request the money already, we cant help in this case, will only refund you next month'. Less than ideal. Trying to complain now.
- Location
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- Location
- Yeovil
- Reviewing
- Sky
- Date
- 2019-06-28
- Comments
-
Oh my god. Every. Single. Night.
The dreaded, 11PM...
The only thing Sky Broadband is consistent with would be completely shutting down at 11-12PM.
- Location
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- Location
- Beaconsfield
- Reviewing
- Sky
- Date
- 2019-06-27
- Comments
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I've been using Sky broadband since they bought UK Online and therefore acquired me as a customer. A couple of years ago I switched from standard broadband to fibre - originally the 35Mbps package, but they upgraded me for free to the full 72Mbps.
Their customer service is generally very good, they don't treat me like an idiot. The standard broadband was pretty reliable but I had a couple of faulty routers over the years. Since I switched to fibre it's been rock solid and I can usually get the full 72Mbps down and 18Mbps up.
My only gripe is the price. Without any TV package and with PAYG calls this is costing me £44/month - line rental plus broadband. But looking at reviews of other providers on here, I'm probably better sticking with what I've got than switching to a cheaper but less reliable provider.
- Location
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- Location
- essex
- Reviewing
- Sky
- Date
- 2019-06-27
- Comments
-
rip off company tried cancelling over 2 years ago, thought account was now closed as spoke to many people at sky, now they have pased on to a *third* debt recovery company after sending me letters every few weeks, come back to sky ! no way !!!
- Location
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- Location
- Ft. Pierce
- Reviewing
- Sky
- Date
- 2019-06-26
- Comments
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This company is the worst, poor service, if you call with a problem your left 9n hold for 20 min. Or more. Dont ever give them you debit card number they just take money out of your account without permission and then wont givebit back, make excuse why they took it. Sent 5hem hack thier equiptment and cancled service, had phone, tv and broadband, never use them again and if you need anyone do not use skym piss poor service and 5heir crooks
- Location
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- Location
- liverpool
- Reviewing
- Sky
- Date
- 2019-06-24
- Comments
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Customer for over 15 years and little advice, no help, only wanted me to upgrade to other service, not interested in fixing the 1.7mb download speed. paying for 37mb, which sky say I have, but not according to broadband speed check...
- Location
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- Location
- ENNISKILLEN
- Reviewing
- Sky
- Date
- 2019-06-23
- Comments
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I'm currently paying the top rate for my broadband but feel as if I'm not getting what I'm paying for. I'm a online gamer and I get alot of speed up lag. Im told this is due to bad internet stability. When I test my connection online I get 10mb download Max but I pay for fibre. Would love to see a specialist come test my connection. Thinking of changing tbh
- Location
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- Location
- luton
- Reviewing
- Sky
- Date
- 2019-06-21
- Comments
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SKY - The worst broadband ever I could see until now. I don't have words. My internet works 1,2 weeks/ month , in a slowly way and the connection is very bad. I sincerely don't recommend it.
- Location
-
- Location
- 52 Chester's Avenue
- Reviewing
- Sky
- Date
- 2019-06-20
- Comments
-
Slow or non existant
- Location
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- Location
- Cardiff
- Reviewing
- Sky
- Date
- 2019-06-06
- Comments
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I used Sky for four months after returning from abroad (my lodger chose them). Service was patchy, intermittent, with daily drop outs. I was with another provider previously for four years and never had any of these problems.
Now I'm switching to a new provider the Sky customer service don't seem to know their aszes from their elbows. Different stories, conflicting info. Had to give up on the first provider I tried to go with as the order was rejected because of the mess made by Sky not closing the line properly. And I missed out on their deal. With the new provider, Sky ceased two days ago and the new provider cannot provision the line because Sky have not done their job properly. If the order fails again then my new provider will have to send an engineer meaning in total it will take up to three weeks for me to get back online due to Sky's total incompetence. I have recently become self employed so three weeks offline is damaging my income potential. My verdict? Avoid like the plague. Hideously overpriced too, for such shoddy customer service.
- Location
-
- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2019-06-03
- Comments
-
Broadband speed has never been good but is worse than ever now. Every speed test I do tells me my speed is slow or line not stable. Downloads take forever, streaming buffers.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2019-06-01
- Comments
-
Thank you for your service and thank you to the technician that went above and beyond! This equals a 9 or 10
Thank you again,
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2019-05-30
- Comments
-
one of the worst internet providers, one of the most slowest download and upload speeds, HORRIBLE ping even with an ethernet cable. never buy from this provider.
- Location
-
- Location
- Islington
- Reviewing
- Sky
- Date
- 2019-05-29
- Comments
-
Sky set up our new internet today. The so called engineer said it's all live and up and running. I checked immediately and it wasn't connected to the internet. Sky customer services say the whole area is down!!!! We no because my neighbors internet isn't down.
So basically if your considering using sky remember you will have to wait a months for installation and then another month for the original installation to be fixed, and every time you call customer services they will say it's an area issue weather it is or isn't.
So I will be cancelling immediately and using another internet provider.
- Location
-
- Location
- birmingham
- Reviewing
- Sky
- Date
- 2019-05-26
- Comments
-
ive just come off holiday and had a better internet connection! very poor download speeds and even worse when using sky tv because you have to download shows to watch them unlike virgin! the range on the wifi is the worst ive ever experienced! it dont reach my bedroom or my garden! in summery i wish i stayed with virgin, but the price was good so i thought it was worth a try.. i was wrong
- Location
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- Location
- Devon
- Reviewing
- Sky
- Date
- 2019-05-24
- Comments
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Utter rubbish.
Took ages to be set up and running. WiFi had a poor range and kept cutting out, kept having to restart the router.
Moved house, asked for Sky to move with us. They took 2 weeks to connect - which failed, then told me they need to cancel it which would take 10 days, and another 2 weeks to restart my order.
I told them I work from home and NEED internet. They had nothing to say.
I cancelled it entirely and went with Virgin who connected me within 72 hours.
On my 5th week from moving house, Sky email me with a bill and tell me my broadband is up and running. Even though I cancelled it. They then emailed me and told me they sent a cancellation email by mistake - I didn't receive a cancellation email.
I then went on holiday - Sky said my phone would be fine to work abroad. It wasn't. Not for 48 hours.
Upon my return home, my account still has active broadband and a bill to pay. I've had to get in touch about 7 times in the last 48 hours to try and get to the bottom of this, being transferred all over the place to different people, explaining everything over and over again. Getting nowhere.
Avoid. Utterly useless. Poor service. Terrible customer support. Rubbish WiFi. Slow, useless, pointless. Go with Virgin instead.
- Location
-
- Location
- Chelmsford
- Reviewing
- Sky
- Date
- 2019-05-23
- Comments
-
Dear Sir/Madan
I wanted to say thanks for such a great customer cervice. The person I had a conversation with over the phone, was the the most helpful and the most polite person I ever met. Thanks for the great service. Margarita (have been with you for more then 5 years, never had an issue.) THANKS FOR THE GREAT SERVICE.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2019-05-18
- Comments
-
This is very bad broadband service anyone can have.
The customer services is really terrible.
They are only interested when they are selling their services and products.
Once you sign the contract they don’t care their customers and their products is working or not.
When you complain instead of helping you they are trying to sell more things.
So you’re always paying them without getting any services.
- Location
-
- Location
- Southampton
- Reviewing
- Sky
- Date
- 2019-05-08
- Location
-
- Location
- bolton
- Reviewing
- Sky
- Date
- 2019-05-06
- Comments
-
no problem with staff. had wifi 9mnths goes off will nilly use our own phne data,programs wnt record sky said wifi reboots between 2am 7am. moved all living room round as cnt have rooter on glass near glass.paying for a service which is not being provided
- Location
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- Location
- Belfast
- Reviewing
- Sky
- Date
- 2019-05-06
- Comments
-
Just make sure not to disconnect your sky broadband
before signing up with other providers it will take 2 weeks
before new provider sets up and will leave you with no
Broadband at all
- Location
-
- Location
- Stafford
- Reviewing
- Sky
- Date
- 2019-05-04
- Comments
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We had to contact Sky after one of their engineers installed a new system to our neighbour. As a result of doing so it resulted in losing our signal / unable to access any services. This was 100% their error & their attempts at a resolution was leaving us without any services for 4 days until "an engineer was in our area". No attempt was made to resolve speedily ie an engineer next day. Even with their proposed date again no flexibility was given to give a morning slot only PM. We have escalated past their supervisor to a manager but I have little confidence the manager will recontact me.APALLING CUSTOMER SERVICE!!!!!
- Location
-
- Location
- Sidcup
- Reviewing
- Sky
- Date
- 2019-05-01
- Comments
-
Hi,
I have sky and very disappointed!
1. They told me I can watch football ( that is why I chosen ) and now it it is limited!?
2. Come to install to my house sky The Guy told me: ok you have netflex !haven't told me anything about it :Google - I have to activate- ok, still can not log in anyway ! Wanted to contact sky to solve the problem ! unfortunately have to pay 6 pounds for call per 1 minute ! Is this a joke when that suppost to be for free when I'm paying monthly ?!I can fine even simple chat or just a call to real person- not machine !never again !my rating is not even a star !
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2019-04-26
- Comments
-
I have had appalling customer service from Sky, really disappointed having been a loyal customer since 2011. I have been taken advantage of with price increases for services I haven't signed up for. I have been made to pay twice the amount i originally agreed with increases every year relating to services (land-line and voice mail) i don't use or signed up for but they automatically rolled me into. Sky claims every price increase has been communicated to me because they have a dormant email from when I signed up. I am taking the matter to CISAS after a poor customer service to resolve the matter.
- Location
-
- Location
- ROMSEY
- Reviewing
- Sky
- Date
- 2019-04-26
- Location
-
- Location
- Dorking
- Reviewing
- Sky
- Date
- 2019-04-24
- Comments
-
Hello,
I just moved to new property after being customer with Sky for a year and they have been helpful and cancel my old contract as i was not sure if my new property will be ok for Sky.
Once i moved called them and within 3 days i got the Hub and next day the engineer to check my line.
After the internet was activated i struggled to go online but Alex the Bulgarian agent on the phone was bery polite amd explained everything to me so i can understand that it was phone line issue not Sky.
He advised me someone within 72 hours will fix this and i should have broadband on.
He kindly ask me if i am aware that the number i dial is chargeable and i said i know.
I think Sky need more agents like Alex as he was extreamly friendly amd professional in same time.
I hope this will go directly to him amd he deserve Big Well done and thank you for your help.
Much appreciated
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2019-04-23
- Comments
-
Hi there,
I have been with Sky for over a year and I have fibre speeds all over my 4 bedroom house! I have seen places with Sky broadband that had appalling speeds and even worse coverage, which is frustrating.
I had Wi-Fi UK's MESH network installed in my house. The guys built a network using my Sky broadband and boy, is it fast! I get over 70 Mb/s in every room.
Blame poor Wi-Fi not Sky, please, the internet quality is good. There is a brilliant solution to always dropping Wi-Fi signal and it is called mesh Wi-Fi.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2019-04-17
- Comments
-
I have been a client for sky broadband for 3 years and am more than happy with their service . Their customer service team are always friendly and helpful. Technicians are knowledgeable, professional and ready to explain anything I don’t understand as always one of the team member called Amruth assist me and was able to solve the issue immediately he even gave me a discount for my next few months bill as a way of apologising on behalf of sky .
Lastly I would like to say keep up the good customer service
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.