Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2175 customer ratings since 2021-08-12 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,061 Customer Reviews over 52 pages

  • Reviewer
    Location
    Cleckheaton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    These people have just charged me £170 for changing broadband provider. I am a pensioner and this equates to a full weeks pension. I cannot wait till I am out of contract with my TV so I can leave this company for good.
  • Reviewer
    Location
    South East
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Sky TV for over 20 years. About 5 years ago I moved address. When I spoke with Sky I was told that it was better that my subscription was cancelled and then I would get Sky Q and it was better.
    So the agent on the phone (knowing better than me) arranged for everything to be done.
    At no point did the agent tell me that it would cancel my years tenure would be reset and I would loose out.
    When it was noticed in 2018 it was changed to what it should be. When my contract was redone in 2021 it was again rest back to the lower level. Again I argued why it was wrong and Sky once again changed it to what it should be.
    Now in 2022 I have taken out a mobile contract and funnily enough they have swapped my tenure back to the lower level and say that when you 'move' or cancel ( which I did not) your tenure is reset.
    I have argued that their information is wrong and asked why has this been done twice before and why do the refuse that there is information on their system. I was told that it doesn't matter level you are as everyone is on VIP now. Yet even their adverts say the longer you have been with them the better the offers you get given. Who is lying to me again!!
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service and always has been, we’ve been on sky a few times and never been good. Fully doesn’t work in a couple rooms in the house and makes you reconnect every 5 mins. Ide advise you go to someone else other than sky for your internet.2022
  • Reviewer
    Location
    Hampshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worse broadband ever
    Constantly cuts off
    Constantly needs rebooting
    Once my contract ends I will never go back to sky
  • Reviewer
    Location
    derby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    been without phone and internet now for over a week waiting for engineer, should have stayed with Virgin
  • Reviewer
    Location
    Lancashire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Supposed to have 500Mbps. Rarely see 40, occasionally get 170, often upload speed is higher than download speed. Total rubbish. And all they tell me is that it’s 500Mbps as far as they are concerned and can’t do anything about it.
  • Reviewer
    Location
    Newcastle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An absolute joke of a supplier. They booked an Open Reach engineer to activate my broadband for a specific date between 1-6, two weeks after I had joined Sky. I called them at 3pm on the day of installation, was told it was still going ahead - the engineer was just running late. No sign of the engineer at 6pm so I called back..only to be told that there was a technical error on Open Reach's side and the order was never processed in the first place. Sky apologised, said that they had now assigned someone to personally see the installation on their end and booked an appointment for the following Tuesday - which in their words was "100% going ahead". Router arrived through the post, I'd heard nothing so I assumed it was good to go. Day of the appointment comes, I drove back up the country specifically to be available for the 1-6 time slot - I call Sky...and they inform me that the installation had been cancelled 30 minutes after it had been confirmed a week prior. Why did no-one think to contact me to inform me of this? Where was the agent apparently overseeing my case?

    Then to make matters even more hilarious they inform me that they can put the order through again, but it'll take two weeks to get an engineer out - but again they'll 100% ensure that this appointment goes ahead, they'll assign someone to the case, they'll keep me in the loop.

    Seriously, what is the point of Sky in this process? I understand Open Reach are a nightmare, but Sky's communication has been horrendous.

    I spoke to several agents on the phone, none of whom were helpful at all. They didn't keep me up to date, they were absolutely clueless as to how to rectify this issue, and one even tried to blame me for their incompetence - saying that because Sky had proven to be useless, why hadn't I called them days in advance to confirm that they would bother showing up?! He then informed me that the agent handling the case had sent me an email, and had sent them a screenshot of the email in his Outbox folder - when I informed him that your Outbox folder is for pending messages, not sent ones all he had to say was "Oh, sorry about that".

    Anyway, opted for a EE 5GEE router and it's up and running within 24 hours of ordering.

    Shan't be using Sky again. My family are longterm Sky Broadband/TV users and I'll be advising them to sack off these cowboys as well.
  • Reviewer
    Location
    England
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You physically cannot purchase worse broadband than Sky. The customer service is non existent. They wash their hands with you once you are signed up and this is made so much worse by the fact the broadband is not fit for purpose and there is nothing you can do about it. I have been signed into a contract for over two years and if they said to me at the end of it 'you can have free broadband for life' i would point blank refuse. I have a stressful job and have been working at home throughout Covid and this horrific service has made it a million times worse, not only has it added to my mental stress but it has cost me and my company finically. Ive lost count the amount of times it has dropped out or no signal is recieved. I have even been sat 1 metre from the router and I have tried hard wiring using an ethernet cable and it just doesnt work. Me and my partner have rang up countless times asking for an engineer and they fob us off saying we dont have Wi-fi guarenteed so there is nothing they can do. Well our Sky/ internet package is £106/ month.... tell me how that doesnt get us any sort of support from this fraud of a company. I advise every single person i know to avoid this company. They take our money month on month and no matter how many times you ring up and complain they will do absolutley nothing to sort it out and they will continue to blame everyone else. Just to re-iterate how bad it really is... the broadband drops out approx every 30 seconds, to the point where any device you are using doesnt recieve a signal and is un-useable. The only thing un-useable is Sky fake broadband! Furious with company and will ensure every person i know stays well clear!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    HORRIBLE SERVICE - STAY AWAY FROM THEM!!! Had my broadband for over 18 months. They will increase the price even though the price should be fixed, you have a VIP access which you can't use via the app nor online and finally when you leave them they take the final bill with Direct Debit and WON'T REDUND YOU FOR THE LAST MONTH OF THE CANCELLED CONTRACT!!! Customer service is POOR! they promise to call you back and never do. STAY AWAY FROM THOSE THIEVES IF YOU WANT A PIECE OF MIND!
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Drops way too often. Sky please get your s*it together and try to prevent this. It’s literally happening a few times a month, it’s very annoying.
  • Reviewer
    Location
    Anonymous
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very, very, very bad. BT is so far clear; I hate sky Wi-Fi and all who are associated.
  • Reviewer
    Location
    Bangor n i
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's crap,drops when you need it ,can't talk to a human and I hate it with a passion please please do not waste your money
  • Reviewer
    Location
    Dagenham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have regretted signing up with SKY since almost day 1. I have had continuous problems with broadband with line dropping off and slow speed. And yet Sky keep on saying that they can see from their systems. Recently I had problems for a whole week with the internet going on/off in 5 min intervals.
    It suddenly seems to be fine now but I received no follow up call from Sky. I have no idea what they have done anything to fix it because they are not even admitting it was a problem from their side.

    As for compensation, they have offered £5!

    Never ever will I go with Sky again.
  • Reviewer
    Location
    M7
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The sky broadband service is very poor and bad .they are too expensive and they always charge you extra ,their net is so bad. I cancelled my broad band with them because I was paying them but I most off the time I didn’t have internet and I ask them to cancel my broadband they accept to cancel for same week I called them but the next month they take money again in my account. I don’t recommend sky.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Subscribed to broadband on 16th December. Router still not arrived end of 21st January.
    There is a "glitch" so they can't track the package. When they call, they ring once and hang up saying they tried to call. No words.
  • Reviewer
    Location
    Musselburgh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet I've ever had and I've had a few internet service providers since the 90s. WiFi barely reaches upstairs (new build so the walls are paper thin), low speed, constantly craps out. Paying £35fl for absolutely nothing. Bottom line? Avoid sky at all costs
  • Reviewer
    Location
    WARRINGTON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a shambles of a company
    What a shambles of a company. Useless in every sense of the word. Trying 6 weeks to get a PAC code. Tried and tried told they are working on it, and its with the back room. How many people work in this room?
    I have a SKY Package and moved from Fibre at 1.87mB to full fibre supposedly 500mB BUT ONLY GET 51M.
    WANT TO GET RIPPED OF BY A USLESS TRULY UNWORTHY COMPANY.
  • Reviewer
    Location
    Battersea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I left a review some months ago to warn people to stay away from this atrocious, abyssmal provider. I return to inform you all that it has gotten so much worse over these months, that I wish I could leave negative stars or something of that nature. I have been experiencing on the daily: constant drops, constant lag, constant slow speeds that it is affecting me in more ways than I would have ever thought. Please, stay away, do not ever use. Any positive reviews are probably Sky employees trying to big their horrendous wi-fi. AVOID!
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly I'm surprised I even have WiFi to post this. Awful WiFi slow unreliable and honestly just avoid you could probably send a messenger pigeon quicker than using the WiFi service. 0/10
  • Reviewer
    Location
    Ellon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Very satisfied but getting costly
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We were with sky for a year and it was all good. However, when we moved house and chose to stay with sky all the problems began.

    We had an openreach engineer come around to fix the line. Halfway through the appointment he went out to work at the street cabinet, then came back and said he would continue the work later. We never heard from him for the rest of the day. I called sky and they were not able to help or even contact open reach to check what the issue was. All they offered was to rebook the appointment 3 weeks later. This was frustrating as we were working from home and really needed wifi. But we were patient.

    3 weeks later, I get a text from openreach at 9:00 confirming the engineer has been assigned and is on his way. 10 mins later another text from Sky to say the appointment was missed. Jokes! Called sky and they were unable to contact openreach again. The notes said "client was not at the property." That was a lie, we were home amd waiting. We even received a courier package around 8:45. My timeslot was between 8:00 to 13:00 and yet Sky were unable to rebook on the same day. I was made to wait another 2 weeks through no fault of mine. I had to make other arrangements to make sure I was able to work.

    I understand that this was mainly Openreach's fault but the fact that Sky could do nothing to help is really frustrating. Not staying with them after my contract ends.
  • Reviewer
    Location
    leeds
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    for gaming sky is actually the worst I'm playing a game right now and I cant believe how bad it is I'm on a constant 400+ ping and we have just upgraded and there saying there is nothing they can do its unplayable my pc has brand new parts and is top of the range.
  • Reviewer
    Location
    Corby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    First the bad: The router isnt great. but you can invest in a better router or in WAPs to fix that.

    The pricing. Its not cheap and if you invest in sky cinema there are still a bunch of films on sky store that you have to pay more for.

    The good: Customer service has always been fine. Never unhelpful... but not ground breaking either. I've always been able to get help where I've needed it.

    The BB is decent though. My work computer is hard wired into the router and I never have any issues at all, I stream movies in HD on the tv (2 tvs at the same time).
  • Reviewer
    Location
    East Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    I ordered full fibre in December and expressly asked for my current landline number to swooped over to sky and was promised it would defiantly be done. The fibre optical cable was installed to my house and left as a big loop against the front house wall then after 5 hours of calls to sky on Christmas Eve and many attempts to sort my order out which they kept cancelling I was told my old number cannot be brought over to sky after that promise originally. I’m now left with the prospect of having to pay the old service provider for a service to keep my phone number active and then pay again to sky for another service to improve on my broadband speed . Sky has not offered anywhere near a reasonable discount to compensate my situation and future extra costs . Just to clarify they have started the job , made promises and subjected me to having to spend multiple hours trying to sort things out and still unresolved. DO NOT USE SKY !!!
  • Reviewer
    Location
    Newport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Useless broadband can’t stream anything to watch.
    Overpriced TV channels.
    Poor value compared to Amazon prime and net flicks. NOT WORTHY OF A ONE STAR REVIEW
  • Reviewer
    Location
    Kingston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    Comments
    Installation time was 8am - 1pm, engineer hasn’t arrived. sky can not reach the engineer bcz engineer is from open reach. Sky suggests to wait until 6pm (time now 4:00pm)and book for another appointment. shame
  • Reviewer
    Location
    Guildford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I have had 4 Engineers come to my property to install the router, first Engineer indicated that the cable is damaged underground and another Engineer would come to fix it, 2nd, 3rd, 4th Engineer came and told me exactly what the 1st Engineer told me and that i should expect 2 more Engineers to come before my issue is resolved. Broadband was supposed to be installed by the 8th of December and today is the 16th of December and likely to wait another week before issue is fixed???? What on earth is going on at Sky? Really frustrated!
  • Reviewer
    Location
    Clacton On Sea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Called sky help automated voice tells me I have a problem then send me a link nothing short of useless. When I do my own check it says all running well. One of them is lying.
  • Reviewer
    Location
    Somerset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Barely acceptable internet service. Quick to get you to sign up for the "peace of mind" Wi-Fi guarantee which isn't worth the paper it's written on. Try get customer service forget it you will get a bot pushed from irrelevant help guide to irreverent help guide and if you are lucky get hold of a human who will repeat the process of blaming the issue on you. Need to cancel at end of contract I was going to leave I don't know why I contemplated giving them another chance.
  • Reviewer
    Location
    Shotts
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm paying 32£ a month for ultra speed plus booster, I m downloading with 1mb per second, when they guarantee you something like 25 mb, they are rubish ,can't wait to cancel,never again.
  • Reviewer
    Location
    Peterborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Terrible customer service for an unerliable broadband at an expensive price. They choose ridiculous times to carry out their maintenance works and they provide no infomation whatsoever about when it'll be back online (and that's if you can even get through to them). Highly reccommend choosing any other broadband supplier.
  • Reviewer
    Location
    Sligo
    Reviewing
    Sky
    Date
    Comments
    Sky broadband are the single worst internet provider I've ever had the misfortune to deal with. Their internet was reliable as the customer service. The home broadband for almost over a month would drop every 20 consistently for hours. I fully believe that the internet was not working more than it was working. And don't try and get help from there customer service. Your better of beating your router with a stick. That might actually do something unlike their help.
  • Reviewer
    Location
    Shrewsbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give this terrible company zero stars if I could. They lie, and then they lie again. Ignore their promises that they can install broadband on a date, they have no control and only tell you what they think you want to hear. Liars.
  • Reviewer
    Location
    Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The only time sky want to talk to you is when they are trying to sell something to add on to your package. As soon as you say your uninterested they just hang up and aren’t bothered about anything else you want to say.

    Disappointed with sky
  • Reviewer
    Location
    Oswestry
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Been with sky broadband for years, used to be fine but over the last couple of years we face constant line drop outs and even worse WiFI drop outs in various places in the house. Multiple times engineers have been but say theyre happy. Sky CS tell me they guarantee speed not the WIFI and just try to upsell
  • Reviewer
    Location
    Prestatyn
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Very poor, previous broadband provider was really good an I wish I had stayed with them. Skys router is poor, we now have blackspots all over the house and Sky just want to charge me more to overcome this. Previous router from other supplier worked fine so obviously Skys equipment is poor. Nothing they can do apart from charge me more! Useless.
  • Reviewer
    Location
    Staffordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I do not advise anyone that has sky tv to have sky Broadband .Due to poor connectivity and lack of Wi-Fi , you loose both sky tv and all the other entertainment packages ,like Netflix,Disney,etc
    You can’t even watch YouTube,you have no internet .
    Rubbish system and Wi-Fi is terrible .
    Can’t wait for sky contract to end .
  • Reviewer
    Location
    Newtownards
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    Having this internet provider about two years. Every time problem with internet. Every day droping connection. I call for sky they say we send to fix. After two week nobody come,i call again they say we see you have problem with internet. Thinking change internet provider. Very bad company and customer service
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Not working for two days, and very expensive.
  • Reviewer
    Location
    St Helens
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Down 3 times in 8 week period
    Lied ref engineer coming out
    averaged 8 days to sort out each time
    Had to chase them several occasions as they promised to contact us.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.