4,052 Customer Reviews over 406 pages
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- Location
- Northolt
- Reviewing
- Virgin Media
- Date
- 2021-12-24
- Comments
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Speed is good when it works.
I have no internet way too often. When working from home during this pandemic it doesn't help at all when the internet cuts off during meetings or first thing in the morning when I am trying to log on and work.
Finally had enough with virgin media will leave once my contract is up.
In addition to that the customer service from them is the worst i have ever experienced.
- Location
-
- Location
- Broadstairs
- Reviewing
- Virgin Media
- Date
- 2021-12-23
- Comments
-
Speed is great when it works but that’s the problem. I’ve been with virgin about 3 months and so far I’ve had about 3 occasions that it’s been down. May not seem much but in the previous 4 years with sky I had one time with no internet. Don’t think I’ll renew with virgin when my contact is up.
- Location
-
- Location
- Carshalton
- Reviewing
- Virgin Media
- Date
- 2021-12-22
- Comments
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Ok when it's working but it goes down frequently. Working from home is virtually impossible with Virgin media
- Location
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- Location
- Doncaster
- Reviewing
- Virgin Media
- Date
- 2021-12-19
- Comments
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Avoid.
Fibre kept cutting out often & once out of contract our bill doubled in price.
Tried to leave and they said they could lower our bill back to it’s original price if we stayed so we (stupidly) agreed and kept having issues so decided we would in fact leave.
When we went to cancel again they said we’d started a new contract when they lowered our bill (even though we weren’t sent one) so we had £100+ of early cancellation fees & had to pay for the next months bill too. We agreed to all this just to be done with them.
We then continued to be billed each month even though we’d cancelled so I had to contact them again to find out what was going on & they said our account was still active and if we wanted to cancel we’d have to pay our outstanding bills, our early cancellation fees and the next months bill unless we could prove we’d cancelled it.
I then had to contact a different team to request the call log (we’d wrote the date and time of the call) and they found we had in fact cancelled and they had no idea why it hadn’t gone through and had now cancelled it properly.
I’ve now had a bill through of £88 of early cancellation fees.
Just an absolute hassle and money grabbing for a very poor service.
- Location
-
- Location
- Uxbridge
- Reviewing
- Virgin Media
- Date
- 2021-12-17
- Location
-
- Location
- Brighton
- Reviewing
- Virgin Media
- Date
- 2021-12-16
- Comments
-
e-mail down again, impossible to get support from VM, rubbish company.
- Location
-
- Location
- Slough
- Reviewing
- Virgin Media
- Date
- 2021-12-15
- Comments
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Never trust this rubbish provider. They confirmed the installation is 8th Dec. After disconnected from the other provider, on the night of 7th Dec they decided to move the installation to the 4th Jan !!
I claimed compensation for the disturbance they caused to me. They offered a bill credit. I complained about the disturbance they caused to me and requested a temp internet. They said they will send a dongle. This should been received but never received and whenever I call them they keep transfer me from one to another until my call is disconnected !!!
- Location
-
- Location
- PORTSMOUTH
- Reviewing
- Virgin Media
- Date
- 2021-12-15
- Comments
-
Have been with VM for over 30 years. Never had great service but owing to needs has stayed with them. Absolutely the worst customer service and a nightmare to speak to someone to sort out any issues. Recent example. Changed package from m200 Bb and TV package to a M50 Lover TV and WE phone. Promised the cost at £37.00 PM for 18 months. When confirmation email comes they have charged £48.00. totally useless .
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2021-12-14
- Comments
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Awful awful service. Customer service is appalling and rude.
- Location
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- Location
- Halifax
- Reviewing
- Virgin Media
- Date
- 2021-12-12
- Comments
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Trying to use their online services are about as much use as a chocolate fire guard. They never recognise usernames and passwords then force you to change them and still don't bloody work I will be changing back to sky in 12months now who aren't great either but slightly better
- Location
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