Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 4211 customer ratings since 2021-01-29 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,052 Customer Reviews over 406 pages

  • Reviewer
    Location
    Northolt
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Speed is good when it works.

    I have no internet way too often. When working from home during this pandemic it doesn't help at all when the internet cuts off during meetings or first thing in the morning when I am trying to log on and work.

    Finally had enough with virgin media will leave once my contract is up.

    In addition to that the customer service from them is the worst i have ever experienced.
  • Reviewer
    Location
    Broadstairs
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Speed is great when it works but that’s the problem. I’ve been with virgin about 3 months and so far I’ve had about 3 occasions that it’s been down. May not seem much but in the previous 4 years with sky I had one time with no internet. Don’t think I’ll renew with virgin when my contact is up.
  • Reviewer
    Location
    Carshalton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Ok when it's working but it goes down frequently. Working from home is virtually impossible with Virgin media
  • Reviewer
    Location
    Doncaster
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid.

    Fibre kept cutting out often & once out of contract our bill doubled in price.

    Tried to leave and they said they could lower our bill back to it’s original price if we stayed so we (stupidly) agreed and kept having issues so decided we would in fact leave.

    When we went to cancel again they said we’d started a new contract when they lowered our bill (even though we weren’t sent one) so we had £100+ of early cancellation fees & had to pay for the next months bill too. We agreed to all this just to be done with them.

    We then continued to be billed each month even though we’d cancelled so I had to contact them again to find out what was going on & they said our account was still active and if we wanted to cancel we’d have to pay our outstanding bills, our early cancellation fees and the next months bill unless we could prove we’d cancelled it.

    I then had to contact a different team to request the call log (we’d wrote the date and time of the call) and they found we had in fact cancelled and they had no idea why it hadn’t gone through and had now cancelled it properly.

    I’ve now had a bill through of £88 of early cancellation fees.

    Just an absolute hassle and money grabbing for a very poor service.
  • Reviewer
    Location
    Uxbridge
    Reviewing
    Virgin Media
    Date
    Comments
    The bad company witch I see in Uk. They lie me say I have plug in my house from their company, and propose internet. Ok . 1,5 month I wait their installation. So they was first
    Time at me after 2 weeks after our appointment, and say ohhh you need cable, you don’t have cable . Ok .in that time I booked again another appointment for install cable , after other 2 weeks they come and say again “ you need cable , we didn’t know about cable “ ok . Again book other appointment after other 2 weeks, and in that day when we have appointment we call at they to ask if come or not, they say “ you don’t have appointment for today “ . So I lose 1 month and 2 weeks. Do not choose this company never
  • Reviewer
    Location
    Brighton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    e-mail down again, impossible to get support from VM, rubbish company.
  • Reviewer
    Location
    Slough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never trust this rubbish provider. They confirmed the installation is 8th Dec. After disconnected from the other provider, on the night of 7th Dec they decided to move the installation to the 4th Jan !!
    I claimed compensation for the disturbance they caused to me. They offered a bill credit. I complained about the disturbance they caused to me and requested a temp internet. They said they will send a dongle. This should been received but never received and whenever I call them they keep transfer me from one to another until my call is disconnected !!!
  • Reviewer
    Location
    PORTSMOUTH
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Have been with VM for over 30 years. Never had great service but owing to needs has stayed with them. Absolutely the worst customer service and a nightmare to speak to someone to sort out any issues. Recent example. Changed package from m200 Bb and TV package to a M50 Lover TV and WE phone. Promised the cost at £37.00 PM for 18 months. When confirmation email comes they have charged £48.00. totally useless .
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful awful service. Customer service is appalling and rude.
  • Reviewer
    Location
    Halifax
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Trying to use their online services are about as much use as a chocolate fire guard. They never recognise usernames and passwords then force you to change them and still don't bloody work I will be changing back to sky in 12months now who aren't great either but slightly better

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.