4,684 Customer Reviews over 469 pages
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- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2015-11-30
- Comments
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I'm struggling to gather the correct words to express my experience with Virgin customer service staff. I find it hard to understand the accents of foreign employees which exacerbates the situation. When signing up I explained I do not want to pay by Direct debit which was supposedly arranged but unknowingly whilst I was making payments online Virgin were also taking the payments via direct debit. So I called in October to cancel the direct debit and the advisor refunded me but the way the payments worked out each month I didn't require a refund so now I'm being charged for my bill and on top of that a £60 refund which I can not afford the advisor didnt offer a payment plan although I told him I'm out of work nor did I receive an apology throughout the entire conversation his language skills were so poor he sounded rude I find this with alot foreign customer service advisors. On this phone call he made me feel like a complete incompetent because I couldn't understand what was being said some of his words were: (youre not listening to me, why are you not understanding what I'm saying, your confusing yourself and making this difficult) these are not the words of a well trained and professional service advisor this is not the way you speak to a customer. I'll be leaving Virgin in January.
- Location
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- Location
- Swinton
- Reviewing
- Virgin Media
- Date
- 2015-11-29
- Comments
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What lets Virgin down is the Email, it is off-line almost as much as it is on-line and is completely useless for business use. Add to this, theat Virgin took a rolling contract and made it a 12-month contract without asking me and fairly plainly the only use for virgin is as a "Carrier" for other services, not as an Email provider.
- Location
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- Location
- Uxbridge
- Reviewing
- Virgin Media
- Date
- 2015-11-29
- Comments
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No coment. I didn't get what was in the package that I bought, was a voucher in offer when I was ask customers service was told me that was mistaken with name, second time that im not anymore eligible last time I was speaking with one of the manager and was promise me that I will be have the voucher because was made notice in my account. The guy for customers service was told me you have to wait 28 days for that.Im with Virgin more than 5 years no benefit at all.
- Location
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- Location
- cambridge
- Reviewing
- Virgin Media
- Date
- 2015-11-28
- Location
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- Location
- Cambridge
- Reviewing
- Virgin Media
- Date
- 2015-11-27
- Comments
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Day time 100mbs
evening 1-2 mbs in other words usless
If you ring virgin (closed after 5pm)
will only do test in day time. No help what so ever full of crap.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-11-26
- Comments
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Horrific experience, STAY AWAY!!!
I got a promotion offer sent to my address from Virgin media.
I selected my package and rang and booked an appointment for Saturday the the 22nd Nov, I waited in and tracked the delivery from 9am, at 2.30pm, just as my patient was about give out, there was a status change online to say sorry we missed you at your address, pls reschedule. Clearly I had in fact been at my address and mobile phone to hand, no call, no door bell. Yodel the delivery company is not contactable after 1pm on Saturday and their online chat did nothing.
I called Virgin Media, and having been put through to and explained the situation to 4 different people, all of whom were of the opinion I had missed the delivery and should consider waiting in for another day or I should collect and install the package from the depo myself. Finally having complained to Yodel I realize Virgin gave them the incorrect address. So back to yet another network of calls with Virgin media, where I am told that the only way to correct the address is to cancel the account and start all over again. I am offered my first 2 month free, so think, ok one more shot! New appointment booked Friday the 27th Nov, my parents kindly agreeing to wait in for them. Nervous that there would be an issue and this time at the expense of my family, I called the day before to confirm the appointment, only to discover that the appointment had been made for the Saturday the 5th, and yet AGAIN on the wrong address. I ended up with one individual from Virgin Media on the land line telling me one thing, then a second Virgin Media person called me on a mobile and told me the opposite, at the point in which the Virgin Media staff member on the land line asks ME, to ask his colleague on the mobile line, to logout of my account, so that he can cancel it for the third time, I have finally lost all patients. YES PLS, CANCEL, CANCEL, CANCEL!!
To note, they managed to send the promotion to the correct address!
- Location
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- Location
- Glasgow
- Reviewing
- Virgin Media
- Date
- 2015-11-26
- Comments
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Customer service is beyond poor. phoned to cancel month to month rolling contract to be told they had placed me on a 12 month contract without informing me. trying to charge an extra £60 for me to leave. Will not be happening. All works fine with virgin until you want to switch providers and then they claim you've signed something you haven't even seen.
- Location
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- Location
- Chatham
- Reviewing
- Virgin Media
- Date
- 2015-11-24
- Comments
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Review on behalf of my father who signed up with one of their reps. Without going into details (which would take pages) they didn't deliver what they said they would, then put the price up within months. Managed to get out of the contract, but no way of getting in touch with them. Customer Service is non existent!
- Location
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- Location
- stoke newington
- Reviewing
- Virgin Media
- Date
- 2015-11-23
- Comments
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five stars go to customer service as in they pick up the phone but no solution as below:
hello,
I am still waiting for connection after several weeks.
I am told that now that you are waiting for a parking bay location and still there is no date for this.
I am told that the best thing would be to have a basic line then once you intall the fibre to connect to this.
My questions is how long does one need to wait? you are so fast in the sales dept to getting me to agree to have your services, in fact i would get several calls a day asking me if I would like to accept, whcih I did but several weeks later??? still no connection.
I am not a happy customer, I have a small business that though of having ultra fast internet to bring in custom.
Several weeks later, it has cost me to have pay as you go donggle, no phone number, so i cant even create a headed letter or business card etc..
I am totaly fed up, but as its taken me this long and the run up xmas i have no choice in this matter but to either wait for someday you connect me, or simply swallow the bullet and go to another company.
- Location
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- Location
- Mitcham
- Reviewing
- Virgin Media
- Date
- 2015-11-23
- Comments
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very unhappy from that how they care about me after being good customer over 3 years. I had to move my home and I called virgin 2 weeks in advance asking can I use them in my new house and they said "ooo dont worry we conect you strait away". After my move I called to ask How to connect the router as there wasn,t cable box installed from outsite, they said we will send you engineer in 1 week time. After 1 week the engineer didn,t turn up and virgin didn,t even let me know about that. When I called them they said the instalation is moved for 2 months ahead. Can you emagine this idiots even expected payment from me. Tell me guys who is paying for not getting broadband. DON,T EVEN THINK ABOUT JOINING VIRGIN MEDEIA!!!
- Location
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