4,684 Customer Reviews over 469 pages
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- Location
- Blackburn
- Reviewing
- Virgin Media
- Date
- 2015-11-23
- Comments
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Stay away if you have any sense.
Appalling service, very unreliable broadband and TV not much better.
Always putting prices up and not very good at being honest.
- Location
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- Location
- Ealing
- Reviewing
- Virgin Media
- Date
- 2015-11-21
- Location
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- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2015-11-20
- Comments
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Right virgin used to be good, when they were NTL/C&W, but until they upgraded my equipment and I moved to Manchester all I have to say is poor.
When I do a speed test in the middle of the day I get 160mb wired and 130mb wireless (1st problem crap modem). During peek time 15mb, where does 145mb go. Virgin say they can get an engineer out, but the fault lies with there service. Just moved to BT and all be it, it is just the 38mb service, but I get the same speed wired and wirelessly all over the house all day no drops and consistent pings. Do not join Virgin, paying a lot of money for basic broadband speeds that are free with certain companies.
- Location
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- Location
- Ashford
- Reviewing
- Virgin Media
- Date
- 2015-11-20
- Comments
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After umpteen texts and emails from virgin stating and confirming the installation date, they never turned up, wasted a days holiday waiting in. Got through to the customer service department and they stated that the installation date had been delayed due to construction problems. Why had they not bothered to tell me? Rung up BT and asked about returning, no problem, put me on a better BT package and cheaper then old BT one. Never again!
- Location
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- Location
- london
- Reviewing
- Virgin Media
- Date
- 2015-11-20
- Comments
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Really bad connectivity, can't even really watch streaming TV without pauses every 20 seconds.
When calling to try and deal with problems its hard to actually speak to someone who knows anything.
- Location
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- Location
- Kildare, Ireland
- Reviewing
- Virgin Media
- Date
- 2015-11-19
- Comments
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Call Centre staff extremely poor. Took my girlfriend a half hour to arrange a technician. Arranged a date without our knowledge for a day we were not there. We had not confirmed we had wanted one at this stage. Then arranged for another day but didn't turn up. The technician that did arrive was in fairness efficient and friendly. However the most ridiculous part was to come when the bill arrived. We were charged for a techicaain visit for the date we had not asked for twice and on the Nov 5th it seems we were visited by 4 separate technicians at a rate of 60 euro per visit. When we eventually got back on to the utterly useless call centre they seemed to be suggesting we were lying and poorly explained a complicated process to make sure we did not get charged the almost €400! Ya we really did ask for 5 visits within 4 days!!!!!PATHETIC
- Location
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- Location
- Bedford
- Reviewing
- Virgin Media
- Date
- 2015-11-19
- Comments
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Email constantly breaking down - almost impossible to get anywhere with the company itself. No personal contact worth talking about. Intend to switch as soon as I can.
- Location
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- Location
- cetinkaya
- Reviewing
- Virgin Media
- Date
- 2015-11-19
- Comments
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Worse company ever, I thought it was bt and virgin media was cool as they advertise but not at all
- Location
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- Location
- Farnborough
- Reviewing
- Virgin Media
- Date
- 2015-11-19
- Comments
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Very bad broadband speed with high cost. Liberty Global (owners of Virgin) marketed their lowest speed as "superfast" 50MB service, but I get circa 4.5MB sometimes lower down to 1.2MB! Now in November 2015 they have increased my bill to £29.40 for the same poor service without informing me. So now I have higher costs and lower speeds. Customer service is low standard with poorly trained international staff - a joke. Ever since Liberty Global(USA) have taken over the Virgin network the broadband infrastructure is slowly deteriorating, but their marketing speel increasing. They have a serious customer contention issue, hence the increasing slower broadband speeds.Good news is that with so many unhappy customers wanting to leave I may be the only one left in my street as they are moving to BT or Sky! Complain directly to Liberty Global as Virgin personnel are demoralised and no longer care! Real shame - were a really good company when they were NTL
- Location
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- Location
- West midlands
- Reviewing
- Virgin Media
- Date
- 2015-11-18
- Comments
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Can not rate Virgin enough. I have waiting for 1 month for BT to set my internet up... Been messed around so much, they were rude, useless and didn't seem to care about losing me as a customer when I cancelled my contract. Virgin were so helpful, efficient and got my internet working in 48 hours - can't fault them at all!
- Location
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