4,684 Customer Reviews over 469 pages
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- Location
- BRISTOL
- Reviewing
- Virgin Media
- Date
- 2015-10-25
- Comments
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I have had problems with virgin internet for the last 6 months and they still refuse to send an engineer out. Customer service is a complete joke most of the time you can't understand what they are saying.!!
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-10-24
- Comments
-
RUBBISH SERVICE.EVEN WORSE CUSTOMER SERVICE WATCH OUT FOR THE SALE TEAM CROCKS
- Location
-
- Location
- South London
- Reviewing
- Virgin Media
- Date
- 2015-10-24
- Comments
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There's an issue at least once a month and it takes for ever to solve it. Been without broadband for more than 24h now. The technician was supposed to be here within 4pm. Than they called saying he'd be late and come before 5pm. It's past 5 and haven't seen him or heard from anyone. Awful service.
- Location
-
- Location
- St Helens, Merseyside
- Reviewing
- Virgin Media
- Date
- 2015-10-24
- Comments
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Connection & broadband speed slow! Less than area and national averages.
- Location
-
- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2015-10-22
- Location
-
- Location
- Kent
- Reviewing
- Virgin Media
- Date
- 2015-10-21
- Comments
-
Biggest mistake I ever made was having virgin media right from day one of instalation when they installed it wrong and left me without a landline for 4 weeks ! . Although the television has been reliable most of the time the phone hasnt and the broadband is always giving problems , at least once or twice a week we have no internet and also get told of loss of service due to service works in the area by letter or text. Customer service is rubbish and be warned that when you agree your bundle price , it will go up in price within weeks. Lots of hidden charges on the phone bill as well which makes your bundle not such a bargin. The customer sales department also add on extras you dont ask for . It look me 10 months for Virgin to finally take the correct bundle direct debit amount and refund me. I emailed a complaint in January 2015 I recieved an automated email back to say someone would get back in touch within two weeks , ......9 months later I still havent heard from them !!! I cannot wait untill my contract ends and I will cancel my contract . Never had these problems with Sky or BT,. Virgin seriously need to get their act together !!
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2015-10-21
- Comments
-
Hi Guys,
Be careful with the virginmedia sales team they will encourage you to take a new package and promising to give you a better deal for the whole year for the a better price but after 3 months it will go up and then when you contact the customer service after 4 months because you notice your bill it was very high they will not going to do about it but instead asking you for another contract to lessen it for another 12 months becareful for a virginmedia SCAM. "VIRGINMEDA SALES TEAM IS A SCAM" I was a virgingmedia customer for almost more or less 5 years but I was victimized by this SCAM.
- Location
-
- Location
- M6 8PA
- Reviewing
- Virgin Media
- Date
- 2015-10-18
- Comments
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Very disappointed with current service, reliability is low, speed is no where near 100mbs due to issues at Virgin which leaves me constantly with buffering or internet connection errors when trying to watch Netflix, Amazon and play games on the Xbox.
- Location
-
- Location
- East London
- Reviewing
- Virgin Media
- Date
- 2015-10-16
- Comments
-
Don't use a VOIP with Virgin
Don't upload with Virgin
Don't game with Virgin,
Don't bother contacting customer service with virgin
Don't use their woeful forum for "advice"
And never bother asking for an engineer to fix something they've messed up.
Stay away from them as an ISP. Utterly horrid service.
- Location
-
- Location
- Huddersfield
- Reviewing
- Virgin Media
- Date
- 2015-10-15
- Comments
-
Been with Virgin for ten years at different addresses and the broadband speed has always been decent. Never amazing never poor but prone to the odd disruption, nothing too serious.
The problem is when you speak to them both on the phone and in their shops.
I went in to see them having noted that my bill had over the years increased from a flat £28 to £38, which had been dutifully paid on time every time. I thought I may be due an upgrade. Having listened to what I said the chap then told me what I could pay to upgrade to and I noted that I'd be better off leaving them and then coming back on board as a new customer. He didn't pay any attention to what I was saying really and was just mired in his sales patter. Essentially I got nothing out of him in terms of upgrade, service or sense.
On the phone they are just as bad. I have waited in all day for an engineer to show up and fix my phone land-line (essential as their mobile coverage is so bad). Today, having phoned up to enquire as to why he's not shown up I was offered a new less convenient appointment and a mild lecture on keeping appointments. It didn't help my mood or appreciation of this rotten lot.
- Location
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