699 Customer Reviews over 70 pages
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- Location
- Edinburgh
- Reviewing
- NOW Broadband
- Date
- 2020-10-08
- Comments
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Absolutely appalled by the service my parents have had. Despite calling 4 times to customer service problem hasnt been resolved. Promised call back from customer service. Still waiting 4 months later. Would avoid using this company for broadband.
- Location
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- Location
- London W13
- Reviewing
- NOW Broadband
- Date
- 2020-10-02
- Comments
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Creeps along at the speed of sludge when connected, which it very often isn't
- Location
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- Location
- Dunstable
- Reviewing
- NOW Broadband
- Date
- 2020-09-21
- Comments
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I have NOW tv's Fab Fibre broadband with a guaranteed minimum speed of 36mbps. Although they tell me repeatedly that the speeds they are getting are between 28 and 36 the fastest I have ever had coming into the house are 20 (and that only ever intermittently). The usual is between 2 and 18. Rubbish.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-09-15
- Comments
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Broadband speed is absolutely abysmal. The connection drops constantly and makes it almost impossible for two people to work from home at the same time, which is not ideal at the moment.
- Location
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- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2020-09-14
- Comments
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Absolute circus.
They sent contractors to set up my line, only for them to tell me that my house couldn't get broadband atall. (They were wrong!) Customer service then confirmed that my house wasn't set up for it (again wrong). I cancelled the broadband, and then a week later a different engineer turned up out of the blue (without NowTV telling me they'd booked or sent one). This engineer said he could in fact set up my house, and that they'd sent third party contractors to do the work who didn't know what they were doing.
I still haven't received a refund for the 'set up' fee.
-They cant even be bothered to send qualified people to set up your broadband.
- Customer service, you have to spend ages trawling the website to find a number.
- Location
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- Location
- Glossop, Derbyshire
- Reviewing
- NOW Broadband
- Date
- 2020-09-11
- Comments
-
Provision over the past year has been very good, with 14mBs download and 1mBs upload on average. Renegotiation of the deal was required as renewal cost was a steep rise. A pity they did not offer their best price in the first place! Your offer was not as good as I negotiated with NOW Broadband. Why is that? Pricing seems a bit of a mystery and your service is not necessarily the best/cheapest.
- Location
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- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2020-09-10
- Location
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- Location
- lancaster
- Reviewing
- NOW Broadband
- Date
- 2020-09-08
- Comments
-
awful service, no broadband for 3 weeks, having to ring 5+ times for total non answers blaming openreach, was told every time someone would be in touch but nobody ever was, but hey, at least i was told i would be compensated right? wrong, when enquiring further about the compensation i was told i wouldnt be getting any and my account specifically was denied this, absolutely shockking especially with people working from home and having wifi is vital for this to work. and to top it all off theyve charged me 5.68 for calls i didnt make. do not go with this company, absolutel d***heads
- Location
-
- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2020-09-05
- Comments
-
Worse broadband provider I have had and I have had most of them. I keep changing to get a better deal and NowTv was the cheapest in a June 2020 when my last contract with TalkTalk was up. I wish I hadn’t left TalkTalk. Why change when there was nothing wrong. My speeds have continually been lower than NowTv guaranteed, I have contacted them and tried a variety of alterations as they suggest, but to no avail. The internet freezes, trouble watching Netflix, etc. Really fed up and pending the early fees I have to pay, I intend to leave them very soon.
- Location
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- Location
- Sawbridgeworth,Herts
- Reviewing
- NOW Broadband
- Date
- 2020-09-03
- Comments
-
Broadband is reliable and hasn't yet let me down. Speed is OK and get what you pay for. Only problem is the range and I have had to fit a range extender to get to rooms outside the room the Broadband hub is situated.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.