4,684 Customer Reviews over 469 pages
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- Location
- surrey
- Reviewing
- Virgin Media
- Date
- 2015-05-11
- Comments
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I thought Talk talk was rubbish so decided to transfer to Virgin a month ago. Well well, believe it or not, Talk Talk service is 5 star compared to Virgin Media. No contract has been sent despite numerous promises, the package price keeps changing all the time, I think I have no other choice than to cancel my inexistant "contract" before they come to do the installation and get stuck with a company full of useless people. Very disapointing...
- Location
-
- Location
- Liverpool
- Reviewing
- Virgin Media
- Date
- 2015-05-10
- Comments
-
All seemed fine until speed increased fom 50Mbs to 100Mbs. Now, everyday from approx 6PM speed drops from 90Mbs to 2-10Mbs. customer service just tells lies to keep you on books as long as possible.This service is not worth having if it dosen't work at the times you need it.WASTE OF TIME AND MONEY...AVOID..
- Location
-
- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2015-05-09
- Comments
-
Virgin broadband used to be good before they completely oversubscribed there service. There has been ongoing issues with Virgin in Bristol for years and it is still ongoing. Speeds are less than 1 mb/s when have paid for 30 mb/s. They have said it will be fixed by Oct 2014. It is now May 2015 and they are still saying it will be fixed and give out random dates only for it to be pushed forward when the stated fix date arrives.
If you want reliable broadband got elsewhere as Virgin have become a joke.
- Location
-
- Location
- Preston
- Reviewing
- Virgin Media
- Date
- 2015-05-08
- Comments
-
During the 5 weeks i waited for Virgin Media to do the broadband installation, i made several unhelpful and costly calls to see why my appointments were rescheduled from their side without my prior notice, but all i was getting were excuses and no solutions. So after 5 weeks of waiting for the service and needing to spend extra money for dongles and extra mobile data in order to be able to do my work (because they weren`t even able to provide me at least with a provisional solution since the fault was from their side) i decided that i had enough of their unprofessionalism and unreliability, so i decided to change to TalkTalk.
Despite all the marketing strategies applied by Virgin Media to gain more clients by stating that TalkTalk is the worst network provider, TalkTalk showed reliability by installing the service exactly on the day they promised to do so (no waiting and no excuses)! The service they provide is much cheaper than the ones offered by Virgin Media, and the speed limit is nearly the same (Virgin Media - 50Mb broadband / TalkTalk - 40Mb broadband).
So dear Virgin Media, instead of focusing on marketing strategies on how to bring other competitors down, rather concentrate more on providing the service and quality you advertise and aim for client satisfaction not numbers - more likely to build up a serious and loyal clientele ;)
TalkTalk - reliable / helpful / professional - 5 (stars)
Virgin Media - unreliable / unnprofessional / incompetent to provide the service they promise - 1 (star - and that just because you were able to fool me around for so long)
- Location
-
- Location
- halifax
- Reviewing
- Virgin Media
- Date
- 2015-05-05
- Location
-
- Location
- Edinburgh
- Reviewing
- Virgin Media
- Date
- 2015-05-03
- Comments
-
In recent weeks, our virginmedia cable internet connection has regularly been down, during the day and during the night. Rarely a day passes that it doesn't go off for some time. When it is up, it is very slow inspite of supposedly being "supercharged up to 50mb". Totally unreliable and very annoying.
- Location
-
- Location
- Standlake, Oxfordshire.
- Reviewing
- Virgin Media
- Date
- 2015-05-03
- Comments
-
I have been a Virgin customer for years now, and up until recently, I have been satisfied with my broadband service. That was until our area changed over to Talk Talk. Now, depending on the time of day, it is barely worth turning the computer on, other than for basic tasks. I object to paying for a service which doesn't work. Virgin Customer Service seems to be sympathetic but there has been no improvement. I have to say that they have been very helpful and I am impressed that there is always someone on the end of a phone to speak but I am sorry to say that I have decided to go elsewhere. Talk Talk is a big mistake and obviously useless.
- Location
-
- Location
- St Helens
- Reviewing
- Virgin Media
- Date
- 2015-05-03
- Comments
-
Well I could go on here , its all been said before about VM... but the best thing is that I left VM nearly 18 months and it has taken VM that time to refund me what they owed me from my last bill ... yes I was fair gobsmacked when a bank cheque for £12.46p popped through my door letterbox yesterday, no explanations no sorry no anything .. well at least I got something out of VM how can I company conduct affairs like this . Good luck to all bye bye VM
and good riddance
- Location
-
- Location
- Belfast
- Reviewing
- Virgin Media
- Date
- 2015-05-02
- Comments
-
Customer service is terrible, they have never fixed a problem I have had, the speed is good but only lasts like an hour when I decide to download something, service is terrible getting high pings in games, throttled by 75% when trying to stream. Do not use virgin media as your ISP.
- Location
-
- Location
- Leyton
- Reviewing
- Virgin Media
- Date
- 2015-04-30
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.