4,684 Customer Reviews over 469 pages
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- Location
- Hartlepool
- Reviewing
- Virgin Media
- Date
- 2015-06-14
- Comments
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We've been a customer of Virgin Media for well about 8 years after NTL went bust... And what a hair ripping 8 years it has been. Before I start, I'm going to say that this review will be based more on the morals and attitudes of Virgin, rather than their broadband service.
Firstly, all they care about is your money as a customer, rather than you as an individual. This is my biggest gripe with Virgin. Currently, we're paying £48.99 a month for 20 Megabit broadband and anytime phone. Absurd. The reason that we're still paying it is because no other ISP could before this time offer us faster broadband speeds, and we couldn't afford any slower Internet. So, we asked them how much it would cost to upgrade to 60Mb fibre; they said £20 EXTRA a month... So that's £68.99 a month they want for 60Mb fibre and anytime phone. Yet, a new customer can get all that PLUS TV for £20 a month less.
If you're a new customer to Virgin or thinking of moving, you'll have a great first year or for however long your contract is. But as soon as you're no longer new, they're gonna kick you in the wallet and with the service they provide.
The reliability of our Internet is insane, I would say we probably have about 60% uptime... Constantly resetting modems and routers as we're still using the NTL modem and a Netgear router, as they wanted even more money to replace them with Virgin's modem/router.
Their morals are based around getting as much money out of you as possible, with providing as little service as they can. Ever wondered why Virgin is one of the most profitable companies in the world, and why Mr. Branson has his own island? Well now you know, it all comes from your wallet.
Can say with huge relief that not two days ago BT posted a letter through our door saying they can finally offer us Infinity. Was on the phone immediately and made the switch.
Don't expect to stick with Virgin for very long, the second your contract is over they'll have new offers for new customers and all current or old customers will be thrown to the back of the priority list.
- Location
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- Location
- london
- Reviewing
- Virgin Media
- Date
- 2015-06-12
- Comments
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keeps dropping, customer service poor, phone contact is 0800 number which on a mobile costs.
- Location
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- Location
- Bovingdon, Herts
- Reviewing
- Virgin Media
- Date
- 2015-06-11
- Comments
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Been with them since NTL days, but starting to seriously think about leaving them.
My broadband has been down several times in last few weeks and twice down for 2 days at a time. I've just noticed on my last bill that they have credited me with a whole £2.22 as a 'goodwill gesture' for loss of service. Sorry Virgin Media, but you can stuff that offer where the sun don't shine! What an insult for having to put up with your lack of service.
Something else you should know. They have no idea when their service has gone down. The only way they can monitor this, is if enough people in your local area ring them to complain about loss of service. Call centre is in India (or similar) and they are dire. If you are one of the first to ring in, when the local service has gone down again, they treat it as if it's just you who has a problem and normally try and convince you that it's your computer that's at fault. Sadly for them, I know a bit about computers and the like, so they soon get told it's their bloody lack of service again.
Look on their website about how to make a complaint. Directs you to ring 150 from Virgin phone and there is no option there to complain. Found a number on Resolver website for Customer Services. Rung them and said I wanted to speak to somebody about a complaint. The girl said I needed to ask for a manager in the area for the reason for complaint and before I could say anything else, just redirected the call back into the 150 system. Clearly Customer Service don't have a clue what that title means!
AVOID!!
- Location
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- Location
- thurrock
- Reviewing
- Virgin Media
- Date
- 2015-06-10
- Comments
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They SUCK.ABSOLUTLEY TERRIBLE these people have no regard for their customers wish i'd gone with another provider.I'm tied to a 100mb package and the download speed is nowhere near that.Customer service is useless , they just try to fob you off.PLEASE PLEASE PLEASE STAY AWAY.Do yourselves a favour go with another provider.Oh and did i mention they SUCK.
- Location
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- Location
- Halesowen
- Reviewing
- Virgin Media
- Date
- 2015-06-09
- Comments
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Most expensive broadband out there - how do they justify it ... it's totally unreliable and it doesn't go down for 20 minutes whilst they jump on it, it's down for 12 or 24 hours at a time ..... I don't suppose they have to justify it, well it's about time they did like some kind of watchdog that would fine them for service disruption and pay compensation to the victims!!! It's a fraud so where are the police??
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-06-09
- Comments
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It's great! When it works...
So, for the last few Months, we have no TV, internet, or even phone for at least 2-3 days every single Month.
Then yesterday (Monday) morning everything dies again, and the service status says that TV and internet will be working by...wait for it... Friday afternoon! This isn't just us, it's the entire area!
In addition, it says the phone will not be working for another 7 days!
Avoid this company like the plague, use anyone else...anyone!
- Location
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- Location
- Newtownabby
- Reviewing
- Virgin Media
- Date
- 2015-06-09
- Comments
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Broadband been playing up got it fixed last week slow this week again.ran speed test 2.02mbps instead of up to 50m rang to get it sorted.did u run a test yes on phone u need a laptop or computer. Don't have computer or laptop test works fine on phone. You have to get a laptop or computer to do the test,so it's my job to test there broadband speed just cancelled after 15 year with virgin it's a joke
- Location
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- Location
- Farnborough
- Reviewing
- Virgin Media
- Date
- 2015-06-08
- Comments
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Moved from 30MB (which was stable) to new 50MB which is now very unstable. Lots of Marketing hype, but very poor service delivery. This is not a technical issue but a Contention issue! Not enough bandwidth for each customer. Don't blame the Virgin brand...blame the new owners LIBERTY GLOBAL (USA)....complain to them as they hide in the shadow of the Virgin brand. IMHO - They are squeezing out profit from their new Virgin acquisition at the expense of the customers, hence why they now have an awful service!! Feel sorry for the operational personnel as they are not empowered to help customers and with limited technical availability to assist them...must be awful for them too. It won't get better until customers complain to Liberty Global directly and show disdain for their service delivery. Moan at their company not Virgin, which is just a brand name
- Location
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- Location
- Shiplyey, West Yorkshire
- Reviewing
- Virgin Media
- Date
- 2015-06-05
- Comments
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Dreadful, absolutely atrocious.
A simple task of cancelling my account (I am moving house) has resulted i over 10 calls; numerous emails; incorrect bills, overpayment. It goes on. Dont tough Virgin Media with a bargepole. Still not resolved either.
A
- Location
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- Location
- Belfast
- Reviewing
- Virgin Media
- Date
- 2015-06-04
- Comments
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Really unreliable service, aggressive throttling during peak times makes Netflix/NowTV/on demand/iTunes practically useless. So flakey.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.