4,684 Customer Reviews over 469 pages
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- Location
- stevenage
- Reviewing
- Virgin Media
- Date
- 2015-07-17
- Comments
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I have been a trying to terminate my account for over a week I had been left on hold hung up on and spoken to in ridiculously poor English.
The customer service is at best incompetent at worst a bunch of sadistic morons.
If you like spotty service and being ignored or generally treated poorly then these are the guys for you.
- Location
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- Location
- Allan
- Reviewing
- Virgin Media
- Date
- 2015-07-16
- Comments
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Do not go with virgin!! They have made a huge hole in our wall upon installation & are now ignoring us when we are asking for someone to fix it. Our landlord is going to deduct £300 from our deposit to fix it.
- Location
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- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2015-07-16
- Comments
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miss sold me, I bought the big bang deal and I have no channels what's so ever. I rung about this and was told there was nothing they could do except upgrade me and charge me more money, or cancel at a charge of £300. they have ripped me off badly and I am going to take this a lot further I can say be warned and don't go with them as soon as you have bought into the package its out of their hands. If I can take this to my solicitor I will be doing and prosing this further.
I am so angry with them and I will definitely be changing had nothing but trouble and problems ever since I get the shit.....
- Location
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- Location
- Wakefield
- Reviewing
- Virgin Media
- Date
- 2015-07-16
- Comments
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I was customer of Virgin, then switched to BT over poor service, now I'm back with Virgin due to low pricing and I'm filled with regrets. Even after changing all cables in my surrounding area few years ago internet still drops occasionaly for 2-3 hours showing green arrows on my router(always when you really need it); Furthermore connection speed is 100mbps only about 40% of times, rest of time it seems to be between 10-60 which is nothing like what it's supposed to be, also when trying to play games and download files(not torrent, just FTP) my latency instantly jumps to 300ms.
I've been calling engineers so many times that I cant count anymore, they kept changing devices around house but that's not the issue here, neither are the computers(never had problem with BT).... In general if anyone wants to go for Virgin media i'd suggest to pay a bit more and choose any other internet provider in your area, unless you've been told otherwise by experienced FRIEND not virgin media employee!
- Location
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- Location
- lewisham
- Reviewing
- Virgin Media
- Date
- 2015-07-15
- Comments
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not quite the fast speeds i expected. mostly very slow and often not enough speed to watch iplayer smoothly!
- Location
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- Location
- WALES
- Reviewing
- Virgin Media
- Date
- 2015-07-15
- Comments
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Sadly I am becoming annoyted with the poor and unreliable speed of Virgin Media Broadbacn Internet, Supposed to receive a speed of 50 , but barely getting 14. so will be looking to anothe rprovide shortly unless virgin media resolve asap.. Unsatisfied at the poor slow internet speed
- Location
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- Location
- yorkshire
- Reviewing
- Virgin Media
- Date
- 2015-07-15
- Comments
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Today I called virgin media to request that they transfer my currant package to my new address. We are having to move due to ill health. I was informed that they could not supply the system to the new address as they are not in the area. I was then informed that I would have to pay a cancellation fee for the remaining months of the contract. I feel that I should not have to pay this charge because it is not my fault that they do not supply to the area. I was also pressurised to use a company they recommend to find me deal with another supplier (Sky)and this would get me £100 worth of vouchers. I would also get a reward if I inform them of the new occupiers of my property, and then they can harass them. I would not recommend Virgin Media to anyone.
- Location
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- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2015-07-13
- Comments
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Not long ago I renewed my contract with Virgin media for an iPhone 6. The phone makes me want to kill myself on a regular basis as it forgets my internet and always asks me for the password even though every time I connect the password should save. The option to remember my internet and to automatically connect is turned on yet it still fails to connect itself and sometimes it can't even pick up my internet. My internet is also with Virgin media and I hope that they fix their shitty internet
- Location
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- Location
- SW3
- Reviewing
- Virgin Media
- Date
- 2015-07-13
- Comments
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Virgin Media's customer service is so bad I would strongly recommend that no one considers purchasing their broadband through them. I categorically have not had such a terrible experience in my life. In two weeks it will have been 6 months since I purchased Virgin Media and still I do not have it. The amount of contact I have had during this process has been appalling including not informing me of cancelled installation days - leaving me sitting at home for not reason at all. It is just not worth dealing with this company.
- Location
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- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2015-07-13
- Comments
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Im on an 18month package with 6 months left, i currently pay £38 a month for tv with less choice than free view, phone which i don't use so in essence just broadband. Rang up to speak to an advisor who was extremely rude and arrogant. What started out to look like a good deal really was nt and fully regret it. The ti vo box is an absolute joke, records random crap, temperamental to use. I would nt recommend this service to anyone, i was offered to reduce my bill to £33 with some extra channels but with an additional 6 month contract, after speaking to the customer service rep i would nt give her the satisfaction...........What the hell happened to politeness over the phone, I'm sure Mr Branson would expect better
- Location
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