4,684 Customer Reviews over 469 pages
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- Location
- Reading
- Reviewing
- Virgin Media
- Date
- 2015-08-15
- Comments
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Rubbish Interet, Rubbish and rude customer services. Disconnected internet and they were still charging us for phone line. Its customer agent promised to refund then second one said after few days. Stay away from them.
- Location
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- Location
- Bexleyheath
- Reviewing
- Virgin Media
- Date
- 2015-08-14
- Comments
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Absolutely appalling speed! No value for money!
- Location
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- Location
- Leicester
- Reviewing
- Virgin Media
- Date
- 2015-08-14
- Comments
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I'm now on, allegedly 100Mb download speed but, if anything, it's slower than it used to be. It's not a problem with the PC - speed tests online confirm I'm often getting only 15Mb. Using BBC IPlayer, I've noticed increasing problems with HD programs. Both TV and PC connected to the modem with ethernet cable. I'm simply not getting the speed that Virgin have promised--and which I pay a premium for. A very disatisfied customer. Waiting times to speak to someone in Customer service also way too long.
- Location
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- Location
- Lincoln
- Reviewing
- Virgin Media
- Date
- 2015-08-14
- Location
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- Location
- nottingham
- Reviewing
- Virgin Media
- Date
- 2015-08-12
- Comments
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I signd up with V-midea abouthe 7months ago, all was good, had very little problems until I moved house..
I got myself a new build property, I told VM that I will be moving and I was told to ring them back before I move so I can transfer all my services over. So I rang them and they took my post code to which they said your house does not seem to have a cable connection so you can't have our services there. They said they will send a engineer out to confirm.
I was 1st told it would be 5-7 days so I thought that's fine it give me time to settle in. 6days went past with no call or news, so I phone them the guy then says sorry you was misinformed it can be up to 2weeks annoying but this like this happen. 2weeks went past and am still without my services. I phoned them again to ask what's going on as am still payin for the services. The guy then said it can take up to 2months. I said thats not fair how can you charge me for something am not getting. The guy them said you can cancel if you want. I said ok that's probably the best thing to do.. He said no problem it's a 250 cancellation fee. What the hell :@ so this is where am at. It's been 2weeks and 2days. I have had no phone call or email. Also have no Internet, phone or t.v but am still paying for them. Every call I make to them I's worse then the last. They where fast to install when I first went with them. But now they couldn't care less about me. The no they have trapped me in a contract and are now just taking the PI## with me. So far I have phoned then 5x and all I keep getting is you have to wait and it could be up to 2months. Am 26 and this is the 1st time I have moved and I can honestly say the most stressful thing off it all is having to deal with V,m. I will update as thing go on just so people can see how they have/will deal with this. I am ringing them again today to see if can actually get somewhere. My cousin had a similar problem with sky but the biggest difference was they had a engineer out within 4days and postponed his services and told him he would no be charged until they. Know if he can get sky
- Location
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- Location
- Eltham
- Reviewing
- Virgin Media
- Date
- 2015-08-11
- Comments
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I have never done a review and I've been with Virgin media broadband since last year and well I'm going to leave and get a new provider they really are very bad every day my internet goes down every day they say the same thing we found a fault after fixing the last fault and this is a new fault and will be fixed in 6 days this has been going on for almost a year I was with a provider for 6 years and it went down once virgin media everyday for a year the fact I have never done a review before and that should say a lot about how bad they have been i hope you take note of this review but even more that virgin media take note and provide what we pay for, it's a real shame
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-08-11
- Comments
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The worse company ever!!!!!
Don't recommend not even to my worse friend!
They renewed my contract without my authorisation
The customer services is always bad
You can call 100000 times and every time you'll received different information and bad bad communication skills. It looks like no one know what that he'll they are doing!
I'm contacting ombudsman because my problem looks like no one can resolve!
People don't take this service EVER!
I made the mistake for lower prices I've changed sky which I had for 9 years without ANY problems and I've changed to save money however this company prove to me that cheaper cost you more!
Don't use this service!!!!!!
- Location
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- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2015-08-10
- Comments
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after leaving Virgin Media due to the helpful way they sold me off to Talk Talk, I now find out that their ebilling system has been hacked - maybe mid July 2015 - they cant tell me if I have been compromised or not. they have account details; passwords; maybe copy bills in .pdf format with my home address on.
I understand it is their system that got compromised. letter only comes 2 weeks after the breach!
- Location
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- Location
- County Antrim, NI
- Reviewing
- Virgin Media
- Date
- 2015-08-09
- Comments
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I have been with virgin for about 8 years now with Broadband, TV and phone package. Although its a little pricey, I've never had any complaints with broadband speed or reliability. I had one issue about 2 years ago when my service completely stopped working, but this was fixed 2 days later by an engineer, free of charge. The only issue that I have ever had, is sometimes the customer service agents are a little difficult to understand due to speaking in broken English, but apart from that it has all been good (and long may it last)
- Location
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- Location
- Lincoln
- Reviewing
- Virgin Media
- Date
- 2015-08-08
- Comments
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Virgin media provide very fast broadband... sometimes. If you don't care about your internet dropping out for 2 minutes every 40 minutes or so then you should go with virgin. Unless of course you want a technical call center that can actually listen to you instead of trying the same thing every time you call which didn't fix the problem the first time. I personally feel a half hour wait for the complaints department is excessive but that's probably due to the number of people calling about their poor service.
- Location
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